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    Bath & Cabinet Experts

    2.6 (5 reviews)
    Closed • 8:00 am - 7:00 pm

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    3 years ago

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    New Bath Today

    New Bath Today

    (9 reviews)

    I was introduced to this company at the Dallas Home Event and was initially enthusiastic about…read moreexploring their offerings. However, my experience with the Customer Service/Sales Specialist, Nahara, left a rather unfavorable impression. When I mentioned that a contractor had completed our bathroom renovation approximately five years ago, she inquired why we didn't choose to work with the same individual or company again. Upon explaining that I wished to explore various options, she remarked, "you don't have to get defensive." I clarified that I was not being defensive, to which she responded, "...yes, you are, your tone changed." Given this rather inauspicious beginning, I decided it would be best not to prolong her visit and allowed her to continue with her day. We will be seeking services from another company, primarily due to the quality of her customer service. No consumer desires to embark on a remodeling project with someone who appears to be a "know-it-all." It is important to remember that the objective is to secure a business agreement, not to challenge the customer who is entrusting you and the company you represent with their investment.

    We were genuinely excited to work with Kohler on our shower remodel, but what happened was…read morecompletely unacceptable. They called to confirm my appointment for a quote. The moment they learned my husband would not be present, they refused to come. I explained clearly that we both understand we would need to be present to sign any agreement if we chose to move forward. That did not matter to them. Refusing to provide a simple quote because my husband could not attend is not only inflexible - it feels outdated and frankly insulting. I am fully capable of discussing a remodeling project and making informed decisions about my own home. This policy cost them our business immediately. We will be taking our project --and our money - to a company that respects its customers and understands that professionalism includes flexibility and basic courtesy. Extremely disappointing experience.

    Bath & Cabinet Experts - contractors - Updated October 2026

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