TERRIBLE EXPERIENCE all the way around. First of all, I ordered through doordash, no problem, that is fine on its own. I get there on time to pick up the order, they get me the bag after a few minutes, no issues right? WRONG. They forgot not one, but TWO of the FOUR total items that were in the order. When I call them out on the problem, they state that I am better off to request a refund from doordash but that they are willing to make it if I insist. I MEAN YEAH? I ORDERED SOMETHING I WOULD LIKE TO GET THAT SOMETHING? To make things even worse, they then make me wait behind a CROWD of people that JUST walked in the door a minute prior. When I ask them why I am waiting behind everyone else, they state that it is their "policy" that they must serve everyone else first. But it was YOUR fault that YOU messed up MY order; WHY am I having to wait for YOUR mistakes? This makes no sense to me. Horrible service for a middling product. I will NEVER be coming back to this business. DO NOT SPEND YOUR MONEY HERE. There are PLENTY of other good ice cream businesses in the area. Check out McCray's Farm, also in South Hadley about 5-7 minutes away from this horrible place. Or, even better in my opinion, check out Flayvors at Cook Farm in Hadley! They have WAY better service AND better ice cream, and are still local businesses! BATCH CAN ROT... read more