Buy your Tracker boat from a local dealer instead!
Bass Pro's non-commissioned, uneducated staff sell an ungodly amount of these budget boats making each individual another stat and not a valued customer.
It started a couple weeks ago when I went in to the Nashville Bass Pro to buy a Grizzly Tracker 1754 for my Dad's 61st birthday. The "salesman", who will remain unnamed (along with other staff members for their protection), showed his lack of boat knowledge early on after we picked out the Minn Kota PowerDrive Bow mount trolling motor and asked 'if I wanted it to be mounted on the bow or stern'. I laughed because I thought he was joking.. Sadly, he wasn't. The main problem here is that he told me the MK PowerDrive had the capability to connect with the (2) $1400 Humminbird Helix 9 units I purchased, via the I-Pilot Link technology. Unfortunately this is NOT the case. After 2016, MK stopped making the exchangeable head unit for the PowerDrive line of trolling motors allowing for the IPILOT Link. (Please note the PowerDrive DOES have IPILOT but NOT the 'link' technology, meaning I can't control the trolling motor through my Helix units). Therefore making this trolling motor obsolete and useless for what I was after. So now I begin to make calls to Bass Pro looking for options as to how I can get the MK Ultrex in exchange. For five days I called and was told I'd have to wait for so-and-so to call back because they were currently too busy. On day five I called boat sales once more and tried to explain this scenario:
"I bought a boat. was sold the wrong trolling motor. Will gladly pay extra for the MK Ultrex if you will honor the exchange."
He told me he would have to talk to someone in electronics or call me back and I got very upset and said that it was BS, he hung up on me. So I decided to call the corporate sales office is Missouri. I never reached anyone for 2 days and never received a call back... not surprised at this point.
Today I went to the store location to present my case in person. Firstly, I apologized to the salesman for becoming upset on the phone to who ever it was I like with. I was put off by salesman and told to wait for the manger. The manager came in 15 minutes later (to whom I also apologized for becoming upset on the phone) to tell me that there is no way he can take back the 'used' trolling motor that was installed on the boat because he couldn't do anything with it. I countered with, 'yes you can because it would be no different than me doing a regular item return that was well within the Bass Pro return policy'. In a very annoyed way, he sent me to the original salesman that initially greeted me to ultimately find out what the difference in cost was between the two MK motors. Manager told salesman to 'just figure this out and give him (me) what he needs.' I waited another 15 minutes so salesman could finish his stack of paperwork on POTENTIAL sales as a FINAL sale customer (me) sits and continues to patiently wait for help. Salesman finally does the simple math on the cost difference, chicken scratched it on a ripped piece of paper, tossed it across the table and said 'take this to manager.' Once again, here I am doing an associates job and go track down manager. Manager again told me I would have to wait so he could finish pushing boats around... so, you guessed it, I waited patiently for another 10 minutes. Manager finally comes back, says
The trolling motor was ordered and it will be sent to the boat shop where I would have to pay additional labor hours to have them swapped!!! Currenry I'm waiting on my new trolling motor that I will gladly pay for TO INCLUDE the labor hours just to close this terrible chapter.
I've been a loyal Bass Pro Customer my entire life. I've spent thousands of dollars over the years on tackle alone and now about $26,000 for a boat. The way I have been treated as a burden and another number instead of a Very valuable long term customer is disgusting. The lack of urgency, lack of product knowledge, amount of mismanagement and quite frankly the amount in which these people do not care, is enough to say I will never buy a single lure from Bass Pro again. (FYI Tackle Warehouse and Academy Sports have better prices anyway. Link to websites below). I know I don't make a dent in their overall sales and they will never 'feel' my absence but I will spend my money and time elsewhere from now on.
From salesman to Corporate office, no one at BPS handled my situation professionally.
Good luck on your boat buying experience.
https://www.tacklewarehouse.com/
https://www.academy.com/ read more