So, I'm an out of town visitor who spent nearly $300 in their store. I came home and like a man…read morewould, I miss-sized 2 of the 3 jackets that I purchased. I came back to LOS ANGELES; two of the jackets didn't fit at all. Not even close. I called, and asked for mercy. I told them and the manager that I am asking a favor for 2 jackets valuing $200 and whether I could return them in EXCHANGE ONLY, for the right size and that I would pay more for any jacket. I did not want a return I was willing to pay more and to pay for shipping and handling. I even offered to send the jackets to a friend if handling by mail was a problem. I would pay for all the shipping. I did not want to get money back, I would spend more. NO. She would not even get on the phone. What a blow to "Southern Hospitality", I will never step foot in such an asinine retailer ever again.

Nashville has a limited number of places that you can shop for hiking gear. Perhaps that's why…read moreBinks can get away with such poor customer service. Hiking is not a cheap past time, not for the serious hiker. So it's pretty much a guarantee someone is going to drop some good cash when shopping for it. I got acknowledged when I walked in the store. That's it. I spent 20 minutes walking around. Looking at merchandise. Standing in front of wall displays that you can't possibly reach. And yet no offer of help. When I left the store, there wasn't even a good bye or have a nice day. I left and chose to spend my money at REI instead.

Super dope, locally owned, outdoor supply place!! We had fund looking around and loved the way it…read morewas laid out!! Employees seemed nice, and it was cool that a coffee shop was attached to it!! Good amount of stuff, and a good selection of wider/foot friendly/barefoot style shoes!

I came here to fix a flat tire that my bike had for the past 3 weeks. The team inspected my bike…read moreand in less than 5 minutes they found out that it was a small leak in the inner tube. The Tube was around 10-15$ to replace but I ended up getting a new bell as my old one was broken. They even added it on for me. The staff was very nice and I feel like I got a good bang for my buck on what I purchased. I also wanted a phone holder but I found that a little cheaper on Amazon. Overall, I would return as it is better than traveling an hour to the REI store by bike.

The best outdoor gear shop in Nashville! Like all REI co-ops, this one is clean and has friendly…read morestaff who are well-educated in the products. The store is large, but the team here goes above and beyond to guide you toward what you need. Just recently I returned an ill-fitting item I purchased online and an employee helped me find a better option for me in store - somewhere I never would have looked. I trust this store and would recommend to anybody in need of supplies for an outdoor adventure!

This has to be one of the most organized stores around town. Although I have been to many REI…read morelocations, and they basically all are. You walk in are immediately greeted by helpful faces asking how they can help. Which is great as the store is so big and has so many options, it surely can feel a little overwhelming. The employees there are experts in the outdoors, and genuinely want to see you walk out happy so you can go enjoy the outdoors too. Their return policy is amazing. This location is just off Franklin Road and has a huge and convenient parking lot. Anytime I need a little help and don't have time to do the research myself, this is my #1 stop because I know they will steer me right.

Quality/Quantity - Consistent. But honestly our favorite…read morePatagonia location is Reno, NV. We are regular customers there. Atmosphere - Decent size location, probably on the smaller side. Open 7 days a week from 10am or 11am to 5pm, 6pm, or 7pm. See my pictures. Service - N/A, self service. Price - Above average, but worth it. For both quality and service. Owner Comment - Congrats on your success since 1973. And for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

I love the Patagonia brand and what the company stands for. I got my first Synchilla pullover in…read moreroughly 1990 and still wear the same classic retro-x jacket from like 1996. I enjoy the bags, t-shirts, etc. I was walking around shopping near The Gulch so I stopped into this Patagonia store. I was the only customer in the store. There were at least 4 employees and not one of them would take their eyes off me. I'm sure it's a challenge to combat theft in a retail situation like this but I was extremely uncomfortable so I left. Very disappointing.

Sales reps were fab Selection was fab…read moreValue is always fab Everything, really everything including the above mentioned items were simply fabulous

I want to commend the staff at this store. They were absolutely fantastic today. Heidi, Patrick and…read moreespecially Chuck were all very kind and knowledgeable. Chuck went out of his way to pass along some knowledge to me regarding which rods, reels, and line would be best. Their selections were really good and plenty of items were on sale!

Quite possibly the best costumer service experience of my life. I am close to clueless when it…read morecomes to fly-fishing and was trying to figure out a special gift for my fly-fishing instructor boyfriend. Andrew at Fly Southall was beyond helpful. He was patient, knowledgeable & informative. I cannot recommend this place enough, and even have a new appreciation for their impressive inventory ... If you have any fishing / outdoorsy needs whatsoever, look no further than Fly South !

Great Employees! Great prices! Very large selection of items!! Go check it out the have Rods,…read moreReels, Flys, and Fly tying materials

Extremely disappointed in Dick's Sporting Goods and how this situation was handled…read more My 85-year-old grandmother purchased a pair of CALIA pants and tank top end of September as a Christmas gift after being explicitly told by a sales associate that the item could be returned through the end of January due to the holidays. She relied on that information when making the purchase and, frankly, was taken advantage of due to her age and good faith. When I attempted to exchange the item after Christmas -- brand new with tags and accompanied by a gift receipt -- I was told it was ineligible because it was 102 days since purchase, exceeding the 90-day policy by just 12 days. The store stated there was "nothing they could do." I went in store, used live chat, and escalated via phone, yet no one was willing to help -- not even by offering store credit or a gift card. I was never seeking a refund to the original form of payment. It is unacceptable that Dick's chose to rigidly enforce policy while refusing to stand behind what their own employee told an elderly customer. A 12-day difference should not outweigh basic customer service, especially for a holiday gift purchased in good faith. I am now left with a brand-new item I cannot use and a very poor impression of a company that claims to value its customers.

This Dick's Sporting Goods is in a great location situated inside of the mega complex that is…read moreNashville West. Given its location, parking is never an issue. I have visited this Dick's on multiple occasions for a variety of items from coolers to shoes, to sportswear and even just to walk around and waste time. All visits are pretty standard and I usually find what I need within a reasonable time. They stay well stocked at this location, this along with keeping the store clean, organized and in good condition makes it a decent spot to stop by. I will say the one thing that is inconsistent with this location is the customer service. On my most recent trips in, I have wandered the full store for over 15 minutes each and not once was I spoken to...even when I entered and left the store. And it was not because the lack of staff. They were there, just not interested in assisting I assume. Overall, if they can get their service in line, it would easily be a 5 star shopping experience at this location.

Hey you gotta check out this place…read more First, the clothes here are fantastic. Variety, price, quality, wow. Looks like Patagonia never dies. I have never seen so many choices. Second, what really makes this place sing are the owners. Kelsey and Mark are so knowledgeable about their stock, it's interesting to just hear about what they have. If you are in the area, stop in. Very neat stuff!

From the owner: Orbital Outdoors is a specialty shop focused on offering high quality vintage and lightly used…read moregear. Our mission is to supply our community with quality clothing that lasts. We believe there is enough used clothing out in the world in amazing shape with a story and grit that you should take a look at before you buy new! We also specialize in sourcing rare Patagonia fleeces and vintage items of historic significance. For the winter season we are mainly focused on jackets and fleeces from brands like Patagonia, The North Face, Arc'terex, and Black Diamond. We also have a lot of National Park inspired vintage collectables and single stitch vintage t-shirts. We are constantly adding new items and also sell online via our website Orbitalclimbing.com

Millennial Arms offers the best quality gear on the market and does it at pre-Covid prices. If they…read moredon't have it, their owner will find it for you!

Retro camping with all the extras! My sister, niece and I rented the 19 ft Shasta for a girl's…read morenight. Morgan was super nice! He delivered the camper to the campground and was there setting up when we arrived. He provided a quick intro to the workings of the heat/stovetop and refrigerator and we were set! After hiking, we returned to find a record player with records and a flat screen tv and dvd player ready for the evening! The seating areas are easily converted to sleeping space which provided ample room for the 3 of us. Plenty of warm bedding, pillows and towels were provided in the cost of the rental. We didn't utilize the shower, but this camper features a toilet/shower combo that would be perfect for remote campgrounds! We'll most definitely do this again! Ellen W

From the owner: Rent vintage style campers, glamping tents, and a 1967 F100 Truck in Nashville from The Flying Ham…read more No need to tow the campers, we deliver and set everything up for FREE within 30 miles of Nashville. We can deliver further, we just charge $1.50/mile. Use these campers and tents at campgrounds or even in your driveway or backyard for glamping parties or as your own personal guesthouse!