Their customer service in warranties is terrible. Communications are bad. We sent back shafts that…read morebroke and are under warranty. They do not have them in stock anymore and wanted to charge us the difference for shafts that are double the price. I did not by that double priced shaft to begin with. Their other options were the lesser shafts. They will not refund even though it's not our fault they don't have the original shafts in stock. They keep just emailing us a bill for random alternatives even though we don't want them. Will never buy from here again

Do not go here. I went here to get my lacrosse stick restrung after a friend recommended it. I…read morebought a under armor rail and payed for service to get my stick restrung, they told me they would call in 3-5 days when it was done. it had been almost a week and they had not called but I just thought it was no big deal. After over a month I called and a guy told me they had my stick but it was not there. He then told me that he though they called somebody about it and I might have gone to a wrong person. He also told me it might be in the storage. After telling me they didn't know where it was, he told me they would give me a discount towards a new stick. They lost me stick and the rail I payed for. I should get a new stick, rail, and a refund for the service price. Don't go here.

I was greeted at the door immediately. I told the employee what I was looking for and she knew…read moreexactly where to go. She gave me recommendations and even went to check reviews for the shoe I was looking for. Flawless. She even recognized me and had mentioned she remembers me from some time ago! My heart felt warm. I will be going back!

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

I was in a few weeks ago and am still thinking fondly of the service that I encountered. A young…read morefemale employee (Victoria, if I remember correctly) assisted me with gathering supplies for the summer. She instinctively stepped in when a young male employee tried helping me but didn't seem to know where certain things were on the floor. It was clear that this young lady was the one making sure everything runs smoothly at this store and doing a great job at it! Would love to see Dick's Sporting Goods recognize this staff-champion. :-) I am sure to be back and I will ask for Victoria!

So, so, so overpriced!!! I was shopping for my grandchildren and usually I will pay just about…read moreanything since these are gifts for them but this was ridiculous....not to mention that I couldn't find a thing I wanted and I was shopping for all sports related items!

Very helpful customer service, wonderful pokemon selection. Great sports memorabilia and a wide…read morestock to choose from

It's a nice store. The employees are polite. Stuff is overpriced. The sports cards specifically.read more

The way they treat you, FORGET ANYWHERE ELSE…read more Finish Line, Footlocker, and Champs..... Good bye!! Seriously, Ella helped my mother and I out with buying shoes and accessories. She did the test with their machine and I learned more about my feet than I ever have in my life. She was patient and answered any questions I had, I did not feel hustled, rushed or ripped off when leaving. Like people do at the other 3 stores mentioned above. Go see Ella at Marathon Sports!

Danny was knowledgeable and so kind. Best shopping experience, will definitely be back once my next…read morepay check comes in. Big love for Dan the Man!!!

I can sum up why I shop here in 3 words: "It's not Macy's!"…read more With the exception of Macy's own brands of men's clothing such as Club Room or Alfani, I can find almost the exact selection here without anywhere near as many coupons with fine print, bait-and-switch items, tiered store cards, and those ridiculous preview days. Okay, they do have some of this stuff, but it's nowhere near as bad, as intelligence-insulting, or as in-your-face. The employees here are very friendly - naturally friendly. That's probably because Boscovs is THE anchor store in this mall, as compared to their store in Colonie Center which is competing with you-know-who. I can't give this store more stars, however, because their line of men's clothing - the primary reason I'd come here - is hit or miss. Their jeans are overpriced, and they typically don't have them in my waist size (30 - rarely do I see any below 32). It's the same for their shorts. On this particular visit, they had a huge sale on t-shirts and polo shirts at a really good price. But they did not have a single shirt in the colors that interested me in size Medium. I suspect they bought a huge selection of overstock from somewhere else in the sizes they couldn't sell. At different times of the year, though, I've had really good luck with sweatshirts, flannel shirts, and sweaters at really good prices. I've also had better luck with many other departments in the store. When I shop here for men's clothes I have to go in with the mindset that I won't necessarily find what I want. But I can always go to the nearby Kohl's afterward.

Went here to find a nice couch at a fair price. I worked with Kathy at Clifton Park. She was…read moregreat, even help expedite the delivery for us. The sofa is nice quality and very comfy, happy with the price, quality and service.

I stopped in for the first time a few weeks ago. I wanted to see what the hype was with the Hokas…read moreand the Onclouds as I only wore Adidas. I was greeted by Jamie who is just the BEST! She is so bubbly and patient and knows her shiz about the difference of every shoe in the store! After trying on soooo many pairs.. I found the one ! They didn't have the color I wanted so she ordered it and they were there in a few days. Now I see what the hype is about .. I'm a Hoka girl now and a new and soon to be repeat customer!! Thank you Jamie and I Run Local !

Very disappointing experience. I purchased a pair of shoes through this seller's eBay store and…read moreimmediately contacted them after receiving the shoes because they had a defect. I was told the purchase was nonrefundable and that I needed to deal directly with the manufacturer. I contacted the manufacturer, but they needed information about the seller in order to help with an exchange. I went back to the seller several times, but they became unresponsive and would not provide the information I needed. I ultimately had to get rid of the shoes and take a $150 loss. I understand the eBay store and their physical store may technically be separate businesses, but from a customer's perspective, they represent the same company. Unfortunately, I was left with a defective product, no meaningful assistance, and a $150 loss. I would not purchase from this business again.

Great customer service!…read more I purchased a pair of sneakers about seven weeks ago and was having several issues with my calves during and after my runs. I called the store and spoke with the manager, Olivia. She was extremely helpful and told me to come in at my convenience so she could see if she could help. When I arrived with my sneakers, Olivia had me go through their computer-based foot and gait screening and took the time to ask me a lot of questions about my running and the issues I was experiencing. After reviewing everything, she felt I may have been in the wrong sneaker. She gave me full credit for my original sneakers and even provided a discount on my new inserts. I left with a new pair of sneakers and, more importantly, felt like someone genuinely cared about getting me into the right product. You simply don't receive this level of customer service from many retailers anymore. Olivia made the entire process easy, professional, and pleasant. What a great experience. They have a customer for life!

Watch out! I tried to purchase a pair of Brooks sneakers that were in a section of sneakers that…read morewere on sale. At the register I was informed that mine were placed there by mistake and that they would cost me $50 more. I passed. I should have asked for the manager.

Love love GGG! It is well taken care of with friendly staffing. They carry items from sports…read moreequipment, to gymnastics Leo's, women's, men and children's clothing. Well organized and group by category. The list below is dependent upon season, but this is what I've seen there. Items carried: Sports goods All age/gender clothing Backpacks Socks Sneakers/shoes/cleats Outdoor equipment Jackets and outerwear Snow pants Swimgear Tennis/golf clothing Coolers similar to yeti Pros: Great deals Sale events on top of already discounted prices Can find discontinued items from dicks Exterior door and really close parking Cons: Resellers come from other states and buy out a lot of the inventory at this location. They come with their cell phone and buy out entire styles of clothing. It's really discouraging, because it left the store almost bare in July when I witnessed this predatory behavior that only continues to perpetuate inflation. One thing that is confusing is the curbside parking spaces as there is no way to purchase online from what I can gather. Definitely a must stop for back to school.

Absolutely horrible service had an$8 hat I wanted to purchase. While they had multiple other ones…read moreon the rack priced and would not sell it to me.