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    Basra Heating and Air Conditioning

    3.6 (8 reviews)
    Open 7:00 am - 7:00 pm

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    DHA Mechanical

    DHA Mechanical

    (15 reviews)

    On a Sunday we had visitors at one of those 100+ degree temperatures. Reached out to these guys and…read morethey saved the day. Great communication and super responsive. Thank you guy

    I paid $150 for a diagnostic fee to DHA Mechanical. Jhonny Sibrian from DHA visited my home,…read morecompleted a diagnostic report, and provided an extremely high quote (several hundred dollars more than other quotes I had received). I was upset because I was between jobs, and I wanted to get the work done by them only if their quote matched the other estimates. Jhonny wrote negative remarks about me in his report, even though I paid $150 for it. He then put me on the phone with Paul, and we agreed on $900 (still higher than my other quotes) to repair all the issues identified in Jhonny's diagnostic report. Later, they wanted to create a contract and assured me that all issues from the diagnostic report would be addressed. They required a 50% upfront payment. I expected to pay $450, and when they sent a payment link, I entered $450. However, their payment system charged $463.50 without my consent. I complained to Paul and Sheri, and they said it was standard because they had switched to a new payment system. I disagreed and told them that on the day of repair, I would pay the remaining $436.50 by check. The contract Paul prepared failed to include the flame sensor replacement, even though it was clearly mentioned in the diagnostic report and discussed in detail during Jhonny's visit (since the flame sensor was visibly damaged). I missed this omission when signing the contract. I expected Paul to act in good faith and fix all issues based on the diagnostic report prepared by Jhonny. During and after the repair, the flame sensor issue came up again. Jhonny said it was not in the contract, acknowledged that this was a mistake, and told me Paul would correct it and that he would return to replace it once Paul approved. In good faith, I decided to absorb the earlier transaction fee and paid $450 by check instead of $436.50. After that, Paul avoided me for several weeks by not responding to emails or phone calls. Finally, he emailed me while I was out of town, stating that he did not agree to replace the flame sensor. He was rude and bullying on the phone and hung up on me. ----- UPDATE: A customer grievance BBB complaint was registered and all documentation was submitted to them and awaiting response.

    Basra Heating and Air Conditioning - hvac - Updated May 2026

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