It's always something when we try this one.. This time the ice cream is literally melted on the cone.. .. pretty sure they must be turning off the refrigeration so they don't hurt there wrists .. soft serve a any other place is colder than what they are serving.. I guess across town next time .. or just buying this stuff all together. read more

We were in the area and decided to get a couple scoops of ice cream. They were busy but we were greeted upon entry and didn't have to wait too long to get help. The lady was friendly and helpful and the store is clean. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

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Today we went in to get ice cream for the family for a treat since we've been staying inside getting over a sickness. But! We weren't acknowledged for over 8 mins! So we had to leave seeing that we were getting close to dinner time. All 3 servers ignored the 3 of us as we stood at the ice cream area, staring at them.. at last, we left with no ice cream or acknowledgement of our existence. Sad faces all around, especially for a five year old kid who just wanted one scoop of ice cream on a warm day. read more

Was charged $1.50 per topping for a kids cup (charged per scoop) there was no space for the two toppings and literally the guy placed four gummy worms and four gummy bears on my sons ice cream and I was charged $1.50 for each- so $3 for 8 gummies plus $9.80 for 4 tiny kids scoops squished in a cup- grand total for one kid $12.80- totally wrong. Do better/ at least give a cup of the sides on the side if you can't fit them on the ice cream or don't charge! Won't be back. read more

My boyfriend and I always come here and order a cappuccino blast. We always leave extremely satisfied.. We've tried other Baskin Robbin's. This one is the best. The man who serves us makes the best blast always. Great service. read more

Fridays are for ice cream! It was a windy day...but, it didn't stop me from getting a frozen treat! I stopped by Baskin Robbins and tried the Daiquiri Ice, at the recommendation of a friend. I had one scoop in a plain waffle cone. It was sweet and delicious. Most importantly, it's dairy free!! This location is in the same Parking lot as Big Lots. The staff were courteous, and there was no line. It's a small shop and doesn't leave much room to move around. It was clean. It's not far from me and I plan to come back again. read more

Baskin-Robbins - Daiquiri Ice - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

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This guy makes the ice cream so little! I can believe it! This is not a kids size. I'm not going back if he is there this is ridiculous. read more

Baskin-Robbins - No words. This is not the kids size. I can't imagine the kids size. - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Employees were very welcoming. Clean. Service was fast. It's sample friendly. Kids love it here. There is plenty of seating outside. As always, it is a great selection of flavors. I had the pumpkin pie waffle bowl. Bingo. It is in a small shopping center but close to residential. Cookie cutter simple looking, but what we've come to expect. read more

Baskin-Robbins - Pumpkin pie waffle cone basket ice cream. With caramel. - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

The last few times I went to get a sundae, it is half full!!!! I don't know, it looks nothing like the picture. They were unfriendly and they just look miserable in there! I'm so annoyed! read more

So disappointed. The last two times my husband went to get me a sundae the portion size is ridiculous! He asked for a two scoop sundae and the attached pic is what I got! Ridiculous for what you charge! All of our cups were the tiniest scoops. Not even big enough to be one scoop. Smh wont be going to this location anymore. read more

Baskin-Robbins - This is what I got what a joke! Not even full to the top !that is not two scoops goodness it's not even 1! - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Very nice and responsive, welcome in instantly . Made pretty quick compared to other people. Would definitely come back here for ice cream when I'm in the mood ! Thanks. read more

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Despite the low ratings at this location, we actually had a very good experience. We stopped here on a Saturday night for dessert and the two workers (wish I got their names) provided exceptional service. Typically you don't expect much when you're just ordering rice cream, but their service and their kindness stood out more than any experience at any Baskin Robbins. read more

Baskin-Robbins - Two-scoop Hot Fudge Sundae with Jamoca and Pralines ' n Cream - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Shaun was nothing short of amazing. His help with my daughter's birthday will always be appreciated. He truly helped relieve some stress on this busy day Store is being remodeled and will have a beautiful outdoor seating area with nice ivy walls around so that will also be lovely. Always a good experience at this location read more

Warning: if you get hired here, the owner will never give you more than 3 1/2 hour work shift. She does this to avoid giving you your mandatory breaks, your lunch break or any benefits. She hires high school students so she can take advantage of them. The owner saves money by hiring a bunch of teenagers and only giving each 3 hour shifts only a couple times a week. If you've experienced abuse at this location, call your local labor law attorney and file complaints against this employer. She will fire you or stop giving you hours once you start asking for your mandatory breaks or lunch. The place is filthy too. read more

Caleb was phenomenal. Best service I received in a long time. He hustled to get the order out quickly and was very professional. Thank you sir!!! read more

We went to this location to pick up a polar ice pizza, Reese's peanut butter cup flavor and get some ice cream while we were out. I like this location a lot it has a little sitting area for you to hang out and eat your ice cream and enjoy it and it definitely has a little bit of space for you to hang out inside soon as we walked in the staff was welcoming. Ask us if we needed help with looking for anything specific or if we wanted to try any flavors however, we were ready, in the know of what we want so we went ahead and got multiple waffle cones with 1 to 2 scoops in various cones that were but the scoops were decent and they were not skipped at all as we know some ice cream shops use a smaller scoop. However, we could never say anything bad about Baskin Robbins, especially this place hands-down very friendly group that was working the evening we went. We will be back even though it's cold outside who doesn't love a little bit of ice cream when you had a long week or just felt like you needed something sweet if you were in Vacaville check this location out they do have another one on the other side of town, however this is our choice location read more

Unbelievable The only reason I give them two stars instead of one is because I've been here a few times and this is the first time this has happened to me. There were three employees on duty and I was the only customer. The three were all in the back of the store for a good 2 minutes before anyone came out to the front. One girl and one guy walk over to where I was standing, neither of them greeted me or even made eye contact. The female started scooping a huge cup of ice cream while the guy turned and walk away. I thought maybe she was getting off and the guy could only work the register. The 3rd employee stayed in the back. A couple walked in after about 2 minutes and was greeted immediately. The guy told them he could help them when they were ready. I told him I was ready. I got my order and left... I received no apology, no explanation to why I was ignored. I can't say I will ever visit this place again. Even at times when the store is packed I've received better/faster service. read more

The people are very nice! They gave me a coupon for free pint! Fast service, covid safe!

The people were friendly BUT VERY STINGY with the scoops of ice cream and sauce toppings!! I have had small scoops but this was ridiculously tiny!! For over $3.50 a scoop it literally was about 4 tablespoons. Stingiest ever. Then he drizzled a tiny amount of fudge sauce so little I asked to add a little more. So, for almost $5.00 for a scoop and sauce SAVE your money and go to another Baskin-Robbins. read more

I placed an online order for a birthday cake on April 2nd for pick up today at 8:30pm. The guy, who I showed the order to on my phone, went to the back to pull my cake. He came back out saying the birthday cake wasn't in the freezers. He asked when I placed the order, and I told him April 2nd. He said they had an issue with their freezers last week & lost a lot of cakes. My thoughts: 1) why was the cake made a week in advance? 2) why wasn't I notified? 3) if you know you lost the cake, why wasn't it remade? Since I don't have a birthday cake, I asked for a refund, as I paid for the cake online. He went to the cash register & pulled out $25.99 for me. While at the register, I asked why I wasn't notified. He said, "I'm not the person to ask." Not the person to ask? It's time to find a new job when you start saying that to a paying customer. No apology for the inconvenience or for ruining someone's birthday. read more

My husband and I went here last night after dinner. I know the mask mandate was lifted yesterday, but I was disappointed to see that only one person was wearing a mask here. Thank goodness the gentleman who was helping us was the one wearing the mask. read more

I don't come here for the ice cream. I come for the Dunkin Donuts Original Coffee K-Cups. I love Dunkin Donuts. This is my husbands and mine's preferred brand. I always call before I drive there. If they have specials on the K-Cups they might be out of them. We can only get K-Cups here. Or you can buy the Dunkin Donuts Coffee grounds in bulk from Costco. Every once in a while, I'll get my children a small ice cream. read more

Love that we have one nearby. Went for a hike with the kids and we promised them ice cream as their reward if they do come. Well what do you know, ice cream treat always works. We all got one scoop, and I truly believe that's all you need if you are looking for ice cream treat. I'm not really a sweet tooth person, but whenever I get to have one, I do the bear minimum, actually got the kid scoop like my son, and that itself did what it supposed to do. I appreciate the young ones that are working in such establishment, at least they are making use of their time wisely. Thanks Baskin-Robbins. read more

I was in need of a ice cream cake made quickly. It was my first time ordering an ice cream cake from here. I had ordered from this store before i saw the reviews. But i went and picked up my cake and it was pretty quiet. Average service. Nothing extraordinary but nothing really bad either. But overall the cake was really good. Glad i picked the white cake with cookies n cream. Perfect pair. read more

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I show up at 9:15 to watch the employees turn out the light and lock the doors on their way out. They lie about their hours. read more

Baskin-Robbins - Liars - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

Just got my sin a milkshake, and I'm stashing the best ice cream ever created. Even berry that peanut butter and chocolate! Since getting clawed on my check by my son's nails... And needing a root canal, Watermelon Spash has been my savior this month. As well as green grapes, rice a roni, n pineapple from Rita's. I ordered a cake for my son and others after camp. (It saves up to 3 mths..) it PERFECT!!! Ally ally ALWAYS HAS A SMILE ON HER FACE, and dealt with my son getting his drink with milk, not soy,( a HUGE NO NO for a lot of children with autism) WAS TRAINING... This manager has an incredible staff!!! Just needs to fix the leaky sink... We are on a DROUGHT!!!! Pleased is it!!!! I can't stand when people no problem, don't fix it. Think about whose being affected!!!! The kids buying your read more

Well I just had a horrible experience with the Baskin-Robbins store at 8:12 Alamo Dr., Vacaville, CA 95688 I got a Sundae with two scoops of ice cream hot fudge caramel and nuts, my husband got a banana split we brought them home to eat and was amazed that there was hardly any ice cream and either one of our menu items we had chosen, This was absolutely the worst experience I've ever had an ice cream shop. There was a bunch of kids working in there that didn't give a shit about anything the store was filthy the ice cream coolers windows hadn't been cleaned in weeks so many scuff marks everywhere the tables and floor were disgusting. I will never go back to Baskin-Robbins again this is the second time this is happened and it is not acceptable. Walter read more

The ice cream & service were just fine, but I can't believe the lack of cleanliness of the restaurant! The floors, and glass displays look as if they haven't been cleaned thourally in a week, many parts of the restaurant look unkempt and run down, radios tuned into a very staticy rap station & one of the servers is wearing pajama bottoms. I've been here many times, but never have been disgusted at the state of this location, very disappointed. read more

I will NEVER buy a cake from this Baskin-Robbins EVER again!!!! I ordered the white two tiered ice cream cake for my daughters 5th birthday and I spoke to an employee over the phone when I ordered this cake. Luckily I ordered it 5 days before the party because TWO days before the party I got a phone call saying they do not do two tiered cakes(even though it's on their website) which was a surprise to me but I figured we could do a half sheet cake and make it work. The employee asked me what colors I wanted which kind of frustrated me(just do a half sheet of what I originally ask for) and I told her I'd like the same colors as the original order. When I got the cake the whole thing was a nasty bubblegum pink and the "hair" frosting was partly melted! ALSO the horn on the cake was missing frosting on the top (probably from them placing it on the cake) which was VERY unprofessional. I was very upset but I didn't have anytime to get a new cake done because I picked it up the day of the party. THIS WAS A TERRIBLE EXPERIENCE, especially having to present this at a birthday party!! I issued to get cakes from this location for birthdays multiple times a year because ice cream cakes are our favorite but after this experience I will never waste my money on one of their cakes again! If I could do no stars for this location, I would. read more

Baskin-Robbins - The Two Tiered Unicorn Cake - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

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This location is dumb! I stopped in after work today to try the Flavor of the Month (for June 2015), and THEY DON'T HAVE IT! I mean, how do you NOT have the same Flavor of the Month as advertised by Baskin-Robbins?!? Seriously, if you're going to be a good franchise, then you better stay current. If you want to keep your return customers, then you better stay current. And if you want to make long-time BR customers like myself happy, then you BETTER. STAY. CURRENT!!! read more

Baskin-Robbins - This location is dumb! I stopped in just now to try this Flavor of the Month (for June 2015), and THEY DON'T HAVE IT! Stooops! - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

I pulled up and got out of my truck and it was 8:57PM. The girl behind the counter motioned to coworker, that I was approaching the door and he quickly moved and locked the door. I immediately called the store and the girl answered, I asked her what time the store closed and she replied 9:00 PM. I then asked her, why she informed her coworker and he immediately locked the door in front of me when it was only 8:57PM? She said she didn't and told her I witnessed it, since it was done right in front of me through the glass door. She said she doesn't look at her phone for the time, that she goes by the clock in the store. I told her, that I was also looking at the clock in the store and it said 8:57PM. She then said I could come back and get ice cream and I told her I was already halfway home and that it is rude to treat customers that way. I will be contacting the owner tomorrow. read more

My friends and I go to Baskin Robbins almost every Tuesday for dollar scoop and compared to other locations, including stores in other cities, this is our favorite store. This store tends to have younger, high-school-aged kids working which seems like a great opportunity for them. Employees give generous scoops and make sure you're aware of all options. The employee named Brooke is especially helpful, she has an opinion on every flavor and has recommendations for all people. The staff is alert & attentive and they handle situations promptly and appropriately, not to mention and the store is always very clean. read more

Baskin-Robbins - Two hefty scoops, one scoop of Salty Caramel (bottom) and OREO Milk 'n Cereal (top)...Not proud of how much ice cream I asked for - Ice Cream & Frozen Yogurt Near Me - Vacaville, California

I got a chance to stop by the Baskin Robbins in the Alamo Plaza this evening. I followed in behind two groups of customers. The first thing that I noticed was the fact that there was one employee present during this rush, handling both the ice cream orders as well as the cash register. As I stood inline awaiting by turn I could not be more impressed by the young man that worked behind the counter. Not only did he handle the multiple orders and multitask with ease, but he did so in such a professional, and enthusiastic manner! His smile was also very visible despite the mask that he wore. To be quite honest, watching this employee handle the masses the way that he did made me forget that I was actually waiting. He got through the customers prior to me so efficiently, that I too looked forward to his customer service. Nathan offered me a sample of a flavor called "Beach Day" that I asked about. Nathan's co-worker who was busy working on phone orders, chimed in and enthusiastically broke down all of the yummy goodness that was in the sample. I decided to go with a scoop of that as well as a scoop of the Flavor of the Month, "Inside Out Apple Pie." I made sure to let Nathan know how impressed I was with how he handled his solo act as well as thanked him for his great customer service. This location has a very good vibe, clean, organized and includes a friendly and hardworking staff. I was so satisfied with my ice cream, and look forward to visiting again soon! read more

No customer service, what so ever. We came from jumping at Rockin Jump next door as a group of 8. There was 3 people working, one supposedly "mixing" something, looked like he just didn't want to help us. The one girl who did decide to help, must have been new. She made her Baskin-Robbin shirt pretty much a crop top to show off her hanging belly button piercing. She didn't wash her hand and she kept wiping her running nose. The one girl who was acting like she knew everything, never offered to help. By the time the new girl was almost done getting our order, the guy who was mixing whatever, had the nerve to ask if we needed anything else. & we got skimped on our scoops as the new girl didn't really know what she was doing at all. read more

The young guy who was working Monday night probably should have stayed home if he didn't want to be there! How rude of you to just toss the cup of ice cream on to the counter instead of either handing it to me or placing it nicely on the counter and then acted annoyed that I was getting something else. Be lucky you have a job a lot of people are out of work right now. read more

This place had excelling service they were friendly, courteous and had abundant knowledge of their product. Although I did not take the time to investigate all 31 flavors, I found my choice to be more then satisfactory. read more

The same items here are less expensive with better selections in variety of flavors than the one on Helen Power. The staffs here are more friendly and well informed about their jobs. read more

Want to thank the ladies here at Baskin Robbins for their courteous service on Easter. I ordered an ice cream cake for my son's 18th Birthday. Was a little late picking up so called to let them know, they told me no problem get there when I can. The cake looked perfect and definitely was delicious!! read more

kate was the sweetest and got us everything we order super fast! other staff was kind. i got birthday cake in a waffle cone

3 times since this pandemic workers have shown no proper handling of the product by not wearing gloves as they scoop the ice cream , i had the tell the young man to remake my shakes cause he did not have gloves on. the owner try to argue he did when in fact he did not until I asked him to wear gloves very poor product handling especially with this covid 19 I rather not take any more chances with this place very disgusting, today 8/22/20 my wife observed the ladies scooping in cream again with no gloves on she had ask them if the can put gloves on before handling our food they need to shut this place downb read more