They did a remodel. Not much difference, but maybe a better set up behind the counter. Got the girls a small scoop cup. $4.65 each. In the photos is shows a scoop peeking over the top of the cup. It ended up being a tiny scoop way down in the middle of the cup. Looked more like a child scoop. As wonderful as the nostalgia may be here, I rather skip the high fructose corn syrup and drive across town, pay $5 for a full cup with all natural ingredients. You can even head down the street for a cup of fro-yo filled to the hilt with toppings for around $5. Baskin Robbin's is still a sweet treat with yummy flavors. Their ice cream cakes are so handy and delicious. They employees are always kind. read more

Service was fine, workers very sweet and nice but last few times ordering ice cream the scoops are smaller than a kids scoop. It's a lot of money to be spending when you're getting a dash of ice cream pre say. read more

He charges too much money for what he gives you... I love the ice cream, but five dollars for a tiny scoop of ice cream on a cake cone. Especially the new Baskin-Robbins on lone Mountain. read more

Wonderful young lady served us. Very attentive, calm even though there were quite a few customers waiting. Not only did our treats taste delicious, they also looked amazing! She was friendly, fast and made our visit an A+ event. read more

My wife went to pick up a birthday cake. She had the worst experience ever. The girl behind the counter was extremely rude. She gave zero effort to help. Will not be coming back to this location. read more

This location currently has two non-dairy vegan flavors in addition to the Daquiri Ice. The coffee caramel crunch had a delicious caramel ribbon in it. The chocolate extreme was super chocolatey and delicious! Nice to have convenient vegan ice cream when and out about or for a special occasion. I am hoping they expand their vegan offerings! Hoping for a peanut butter flavor in the near future read more

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Stopped in at this location to grab some ice cream as a treat after a recital. This was the first time my girls had been to a baskin robins and they were happily overwhelmed with options. One of them opted for the birthday cake style ice cream and the other the cotton candy. I opted for an altered mangonada drink (no spicy peppers). Everything was tasty. The staff was pleasant albeit a little distracted. But they helped us and answered all our questions. The place appeared clean inside which is a plus. If we are in the area we might stop by again. read more

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This is the most disappointing Baskin-Robbins I have ever been to. First of all, I had to wait quite a while. Why the only person working made at least four or five orders to put in the freezer. The place was empty, except for myself. When I ordered my mocha blast, I was told there blenders do not work. That means I could not even have a milkshake. I ordered a quart of hand packed ice cream from my wife after spending almost 30 minutes waiting for her to do something for me and ask her to fill it to the top please. Well, my wife just opened it up and told me it was only 3/4 full. I've been going to Baskin Robbins for at least 50 years and this is the worst ever. Whoever was the tall, heavyset woman working today between 3 and 4 PM. Should look for another type of work. Whoever manages this place or owns the franchise had better do something quick. The worst Baskin-Robbins ever. read more

When you order with Uber eats, they always forget something in the bags. I feel like this is the restaurant's responsibility to make sure that all items are in the bag, because they are sealed up when the Uber drivers pick up. read more

Why do food establishments think it's ok not to have hair restraints or nets. One employees hair was flying around while he was digging out scoops of ice cream. read more

always good service - good ice cream - clean - endless samples - bomb ass flavors in this location

Awesome service ! The workers are very kind . They are very quick . Amazing and best Baskin Robbins. They deserve 5 stars

The staff here are really nice a d helpful the inside is really clean. This store is a little smaller then some of the others so the ice cream selection is not as big but they do have a lot of choices. read more

Love this location. The teenagers working there are always so helpful. The one with short green hair is an asset to their company for sure. Always pleasant & friendly. read more

My son and I decided to try somewhere new to get some ice cream since it is National Ice cream day. It was Fairly busy when we got inside, but we were greeted right away and asked if we'd like to try any samples. We tried a few and decided what we'd like. Before I ordered I asked what kind of deals they had for National ice cream day and the boy at the counter told me none. I was pretty shocked although I did hear a lady arguing with him about some coupon when I walked in. I let it go and just ordered even though I was surprised at the fact he said no promotions. We're happening today. I ordered two scoops in a cup and a cone single scoop. Not was over $10. That's a bit pricy for me. I could've went to the water and ice store and had some Thrifty"s and not only saved money, but better service as well. After I got home I was a still a bit bothered. To some people it may be stupid, but that's part of why we went out. So I looked up their website and saw they WERE having a promotion today with their app. But one get one free if you buy a cone . I would've got that if I'd have known. This has left me irritated and annoyed that either the employee didn't care of not informed. I find that hard to believe in such a big ice cream holiday for an ice cream business. I drove an extra six miles to get to this location and won't be back. Flavors were ok, but not my favorite. I'll save a few bucks and stay at my local favorite. Hopefully the employees are more knowledgeable next time. I see business lost if it continues. Bummer. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

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This place is about 5 minutes or so from our house. I always forget that it is here, and that might be a good thing! Ice cream is my favorite food, and if I always remembered it was here, I would be even larger than I already am! My wife and sons birthdays are both in January, so Baskin Robbins sent them a free scoop of ice cream coupon for their birthday. We got a scoop of chocolate for my son, some gold medal ribbon for my wife and I went with a scoop of chocolate almond and a scoop of cookie dough. With the coupons, my total was only like $2.40 (I think it should have been like $4.40 because of my 2 scoops, but whatever..I'm not complaining lol). Baskin Robbins chocolate ice creams are really, really good! We all thoroughly enjoyed our ice cream. We will definitely be back! Tip- Sign up for their birthday club! Free ice cream! read more

One of our favorite options for ice cream in Surprise. They also have really good sundaes- we got the Reese's peanut butter one and it was delicious! If you download the store's app they always have great coupons. The only thing we've noticed is customer service is hit or miss when we go in there- sometimes staff is friendly, other times we are made to feel like an inconvenience to the employees. read more

Baskin-Robbins - Reese's Peanut Butter Cup Sundae - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

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It's very hard for me to give a horrible review because Aiden the high school boy behind the counter was amazing. BUT correct me if I'm wrong, I thought it how was an ice cream store. Tonight is not the first time we have gone in and they are out of almost EVERY flavor! Vanilla, Oreo, pralines and cream, cookies and cream, mint chocolate chip, winter white chocolate, only enough strawberry ice to make a medium shake! Really? The girl behind the counter said, "our order comes in on Thursday". Ummmmm it's Tuesday and you are out of-- to say the least VANILLA!! Aiden was as so nice and accommodating but obviously embarrassed. Ok bottom line, I can get my kids cheap ice cream at McDonald's, but I live for winter white chocolate!!! At least try to know your product and your patrons. read more

My brother and I went to get some ice cream tonight and the person behind the counter was working alone and still had a great attitude despite us having a long order. I didn't get their name but they were wearing a pineapple hat. Great service!! read more

Nothing like paying almost 7 dollars for a shake and it not be close to full but you take it anyway because you have already been waiting forever. Only to have it not taste right. No thank you. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

I ordered a birthday cake for my daughters birthday party. When I picked up the cake I noticed two small children running around the store I was confused to where the parents were and asked one of the employees where these kids parents were and she pointed to another employee and said they were hers. The employee who's children they were was not watching them and the baby kept trying to get out the door. I paid for my cake and left upon arriving home and opening the box I noticed it was not the design I ordered my daughters name was misspelled and cake looked very messy. I will not be returning to this location Very unprofessional and highly disappointed in my cake. read more

Welcome to Surprise, BR! Very clean and friendly! Although there are other ice cream, yogurt and custard places in town, we will make this our "go to" dessert choice now! read more

Baskin-Robbins - Yum! - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

Been here several times and I've seen it from quiet to busy. Every time the employees have been friendly and speedy and the place is always very clean. If I could change one thing, I wish they had some outdoor seating. There is room for a couple of small tables by the entrance. read more

Good proper employees with good customer service. Also great product quality, great location will keep visiting here.

Live BR! This one is very busy all the times I've been in here. Clearly they need to expand or open another! Never had to wait ling though.

I always love Baskin Robbins but wanted to post a review regarding the service. I wish I could remember the guy's name but he was working by himself for most of the night on March 13th. He had a long line and was very patience, friendly and professional. The group in front of us had 6 people and asked for several samples and he didn't act put out or bothered at all. Great service!! read more

Friendly staff and good service. New Fall flavors are in and they let us sample them first. I can't get past the Pralines and Cream. That's my favorite. This is a great snack spot. read more

Bought a big ice cream cake for my sons 8th bday party. Very very disappointed, ice cream tastes old and almost freezer burnt taste. Nobody enjoyed it and were were left with a ton of cake left because nobody enjoyed it. My husband which loves ice cream can't even eat it. Won't be getting any more ice cream cakes here in the future. Save the $55 read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

Had a great experience with Conor. Very friendly, patient, let us sample different flavors and seemed happy to wait while we decided, also let us know there was a coupon on the receipt. Will be back. read more

Really bad service at this place. Good Ice Cream , terrible service. Did I mention that it is also filthy and the service sucks.

Love walking into an ice cream shop and and having a super negative experience. Rude customers, dismissive workers, and a long wait line (to include no organized line). Stood in line for for ten minutes while workers just looked at me and walked away. 4-5 kids working behind that counter and it's very obvious. Left without the ice cream. read more

Whoever orders the ice cream need to switch it up more. There were 2 spots with the same flavor. So not 31 flavors, 29 flavors. I agree with the dirtiness and sticky. The employees don't seem to know much. Everytime I've bought a quart of pre packed ice cream I ALWAYS have received free cones, at this location they charge you. The last 3 times I've come in to buy mint chocolate chip they've been out of it. Peoria location off Happy Valley RD is the best! Surprise needs some help... read more

Don't get me wrong I love Baskin Robibins and their products, but this visit to this new location was disappointing. I stopped by to pick up a cake for my mom's birthday and asked if I could get "Happy Birthday Mom" written on the cake, the worker told me that no one who was working was able to write, which I find hard to believe, there was like 5 employees, he didn't even bother asking or even offering to try. I wasn't looking for perfection. So I proceeded to just get the cake and some candles, but they didn't have candles. Then I asked for a bag to carry the cake in...and of course just my luck "no bag that is the cake size". The worker didn't even bother looking or showing bags. The i read more

Clean and modern store. Friendly and helpful staff. 31 great flavors of quality ice cream. What more is there to say? Yum.

Delightful staff here at a childhood favorite that has popped up right in my neighborhood! Super clean facility, great ice cream, and can't go wrong with trick or treat oreo ice cream! YUM read more

This place is fine as long as you can get out as fast as possible OR you are 16 yrs old. The noise blaring out of the speakers (music?) would not only drive out customers, but also kill insects like a "zapper," so it serves 2 functions. And after all, a business is there for the employees, right? So, let's keep THEM entertained & not consider the customers. I'm sure the owner of this establishment would agree. read more

Do Not Order a Cake from them. Their customer service is non-existant. We bought the small one for $30 and we each got a piece and left 1/2 of it on our plates and 1/2 the cake. No one wanted it. Complained to Baskin-Robbins.com and they referred me to the owner which tried to talk in a southern accent and lost the accent about 3/4 into the conversation. I did not want a reimbursement, but it would've been nice to have her had her say please come in for an ice cream sundae on us. She did nothing!! Buy from Culvers, Cold Stone or Dairy Queen. We were going to Dairy Queen wish we had now. I would put a 0 star, but didn't give me an option for it. read more

Love the ice cream and Shayna is the best worker there by far!! She goes out of her way and goes the extra mile to make customers happy!! One time there was a line all the way out the door and she was one of the only workers there that kept a smiling face and worked really fast while customers were being impatient! She made sure everyone was taken care of, I don't know what they would do without her, she needs a raise!!:) read more

Baskin Robbins is my childhood ice cream! This location has a very friendly staff, especially the manager I talked to over there. Can't get enough, I'll be back soon. read more

I dig the coffee ice cream here. A bit steep in price but it beats the ice cream you can purchase in the store.