We came into Cold Stone last night and there was a line all the way to the door, but Julia, the shift lead, truly stood out. Despite how busy and overwhelming it was, she made sure to greet everyone who walked in and was incredibly friendly and welcoming with each customer. We watched her go above and beyond to make sure everyone had a great experience. She made small conversation with customers between orders, double-checked that everyone was getting exactly what they wanted, helped customers with pickup orders, and was constantly making sure no one felt overlooked. For most of our visit, she was the only person taking orders on the line, and she was also ringing customers up when needed. Even with the long line and nonstop orders, Julia remained patient, kind, and professional. Her attitude really made a difference, and it was clear that she genuinely cared about providing good customer service. Employees like Julia deserve recognition for the effort and energy they put into creating a positive experience. Thank you, Julia, for making our visit such a great one! Cold Stone is lucky to have you! read more

Well. The longest hair pull from the $45 ice cream cake. Super disappointed and quite disgusted. read more

Cold Stone Creamery - Hair - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

Always good ice cream here. Avoid coming late nights because of the movie theater crowds. read more

Cold Stone Creamery - Menu as of 6/2026 - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

I don't know why their rating is so low because after I visited and ordered my favorite, it was worth the trip to visit this location. The shop was clean and the customer service rep, Jaelani was very courteous and professional. I ordered the Founders Favorite with mini marshmallows instead of brownie bits. I will definitely be back!! Sorry, no pics because I dove right in!! read more

Decides to try here once again, same lady with glasses rude to me, dropped my ice cream, made it wrong, and kicked us out when we sat down to eat because they were closing? They were NOT sanitary and were cheap with toppings I'm disgusted, this is no way to treat a woman who is pregnant and just wanting her cravings. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

I haven't been here in YEARS - the place has changed so much for the better, they actually have staff during Friday and Saturdays, I will say though I'm so tired of others who literally make the line out the door and expect speedy service, like they're making your ice cream right in front of you, calm down lady. The display case is so full and the ice cream is amazing as always! Girlies and the boys are so helpful and sweet, always trying their best. read more

This is our 2nd time visiting this location which is convenient located outside of the AMC movie theater, bowling alley & so much more. You are immediately welcomed once you walked in, asked if you are ready to order & you can sample different flavors as well. Cold stone have a a variety of creations you can choose from & or create your own w/ 1 topping. Remember to sign up for their reward program & email list to receive points for your purchases, specials & more. read more

Cold Stone Creamery - Peanut Butter Cup Perfection w. Cake batter ice cream & Apple Pie a la Cold Stone - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

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Very crowded. Ice cream was good, workers were not particularly friendly and served customers without much conversation.

We went in tonight with our family at 8:30 PM. All the chairs were put up onto the tables so I asked if we could put some down so we could eat there, the girl (young blonde) working said no. I asked why and she said because they had started "pre-closing" already and they were closing soon. I asked what time they closed and she said 10 o'clock, I asked "an hour and a half from now?" She said yes. She said if she takes the chairs down, people will think they're still open and more people will come in (an hour and 1/2 before they close!) I was shocked because it was an hour and a half until closing, and we couldn't take chairs down to sit and eat our ice cream. We were super disappointed and we had to go next door and sit outside by the movie theater. Really bad service. read more

Reviews tend to forget many of the employees are Highschool and or college students. They rotate out very often, however for the most part I've had great service, even on extremely busy summer days. I went in today, greeted with a smile, made my cone exactly how I wanted, admittedly maybe with more condiments than normal and I am not complaining. read more

Establishment supposed to close 10:00 PM. At 9:40 someone came in and they refused to serve them. At 9:45 they told us to leave so they could clean up. Ice cream was barely mixed together. I'll pick someplace else to go next time where they don't kick you out before it's even closing time. read more

We love Cold Stone. Never had a bad flavor. So when it came time for my daughter's birthday, she wanted to make a custom icecream cake. $50 for a small cake. When we got it , the decorating was so bad! It was embarrassing to serve. My daughter said "I would never sell something that looks like this". The writing was unreadable. For 50 bucks you think you should be able to read a simple message on cake. Also, mix-ins were very scant and there was no fudge in the middle. Very disappointing. Will go somewhere else for icecream from now on. read more

Cold Stone Creamery - Custom Cake - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

I'm sorry but this location is trash! Employees are not friendly and basically don't care. Heyy, I've worked retail/food service, you don't need to be all cheery for me but at least don't sulk! They didn't have a lot of items stocked and even if they had them "in the back" no way these employees were gonna go get it Lastly, it just wasn't clean. Even if they had what I wanted, pretty sure I would of gotten a tummy ache if I ordered something. Just go to another location or a totally different ice cream shop! read more

Their ice cream is pretty good but after just walking out of there, paying $10 for an under sized shake I won't be going back anytime soon. read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

Date and time: 3/28, 9:30PM, 4 employees working. Not busy. 3 people were checking out when we walked in and 2 people were seated at one table. During the 30 min we were there, our group of 3 were served, another group of 3 came in and 1 delivery driver. 1. Ice cream: A 2. Cleanliness: C- 3. Service: F We were greeted upon walking in, but then stood there for 10 min while the staff chatted to each other before taking our order. During this time, I noticed how filthy the store was- napkins all over the floor, tables not wiped, the ice cream counter and ice cream freezer had drips of ice cream all over. The glass on both the outside and inside was filthy. The dirty spoon container overflowed. We finally place our order with a person that never smiled once. The cashier was super friendly and trying. The 2 people at the table left during this time, leaving all 4 tables empty at 9:40pm. It was now 9:45p and the door advertised they closed at 11pm. We planned to eat there and when we turned around after paying 9:45p), an employee named MAYA was "cleaning the tables" with window cleaner and then putting the chairs up so you couldn't sit on them. When I asked if we could sit down, she rudely told me she "was cleaning the tables". I was so confused because the chairs were on the tables. I then said "Are you closing? I thought your sign says you are open until 11p and it's 9:45" . She told me they close at 11 but the dining room closes at 10. Huh? I said "is there a sign that says that? And great, since it's 9:45p, that shouldn't be an issue, right ? We would like to sit down.". She was so incredibly rude and told me no. I pushed back and then she finally said "fine! If you need to, I guess". No smile, we took the chairs down on the one table. All others remained up. No customer service. She then went and quickly and terribly wiped the outside of the glass ice cream center and then walked in the back. During the next 20 min, nobody ever cleaned the floor or the counters. It remained filthy. And all the other employees just sat back and said nothing as their coworker was so incredibly rude. For a store who proudly displays their mission statement at the counter about customer service and amazing cleanliness, I can't help but laugh... and to MAYA, don't forget that it is the customers that write your paycheck. Without them, you have no job, To whoever was managing your store tonight, you should be fired for allowing your store to be that dirty and for sitting back and not doing anything as your employee is literally telling people they don't want their business. read more

Delicious choices but I always prefer to make my own combination...My favorite is Vanilla ice cream mixed with strawberries and Raspberries. And my wife has a German Chocolate Cake fetish read more

I enjoy cold stone, their ice cream is good and their concept simple, choose icecream, choose topping, they mix you eat. Done. They are reasonably priced and normally do something fun if you leave a tip. I dont give 5 stars as this last experience was odd. I asked for a rocky road ice cream. Lady looks at the sign (one that has all their specialties) she said she had lever heard if it and it wasn't on the sign. I was shocked.. never heard of Rocky road??? Ok, no big deal. I tell her that is fine it is chocolate icecream, marshmallow and peanuts. (I meant almonds) lady says they don't have peanuts.. I said oh, good I meant almonds, you have them right there. Easy peasy right? No. The girl told me she wasn6sure if she could make it and needed to ask her manager... her manager of course said she could and confirmed it was chocolate, marshmallows, and almonds... Crisis averted!!! But, at the end of the day their concept is choose ice cream and toppings and the employee seemed to forget that for some reason. read more

Delicious but a touch on the expensive side IMO. I likely would not go back to just buy a cake like I did & especially not for $36. But hey, it served its purpose & birthday boy was happy so that's all that matters. read more

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Came in around 8pm Friday 3/28 and it was PACKED, just came to visit a best friend in AZ and we went to catch a movie. After the movie we went to Cold Stone and it was crazy busy but everyone who was working was doing fantastic - I learned that two of them were training, you wouldn't think that right off the bat. They were so helpful and the ice cream was great. Looking forward to visiting again! read more

"Problems with card reader. They "help" by fast forwarding you through the tips selection at 15% without giving you a choice.

I just want to say, Cassie is a rockstar! I came in today for an ice cream stop, and I had a very special request for my order. Cassie helped me with such a warm and welcoming vibe and truly added some sunshine into my day. I have visited this location many times, but this trip was truly a memorable one for me. I really appreciated her help today and her kindness, so I just wanted to shout her out!! read more

Ordered a birthday cake online, went to pick up and my order was lost. The staff was super apologetic and had a cake made and ready for me just a couple hours later. Super thankful for their amazing customer service and was able to have the cake for my husbands birthday party! read more

I have mixed feelings regarding my visit. I ordered online for pick-up. When I arrived, there was a large group of employees hanging out.....loudly. They had no regard for myself or the 3 other customers who were there. The young woman taking orders and making the ice cream looked a bit frazzled...like it had been a long day. The ice creams I received were not freshly made they looked a bit like they were pre-made much earlier in the day. I've always heard great things about Coldstone ....unfortunately this visit and the ice cream left me Stone-cold disappointed. read more

4 ice creams total. All medium with two in cones and two in cups. Came out to $28. You literally pay extra for everything and no one got more than one topping except my wife who ordered one of the "favorites" they had listed. The girl behind the counter rushed my kids through their order, offered no assistance as we clearly hadn't been here before and did nothing to make it easier. No one enjoyed their ice cream very much. The ice cream itself was a 5 out of 10. Mediocre ice cream, poor service, terrible prices...that gets you a 1 star from me. Definitely won't return read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

Ice cream is 5 stars when you get what you asked for. Really filthy location and I frequent here daily as a delivery driver and customer (just because it's close to my home). Some of the mess isn't cleaned up the next day! Workers are rude to delivery drivers and BEWARE: 50% OF THE TIME they have to substitute or ask us to replace the ice creams NEEDED FOR THEIR OWN SIGNATURE FLAVORS. Or popular ones in general. Severely understaffed and workers look miserable trying to maintain the very busy lines and mobile orders. I feel sorry for the ones that show up and push through. Poor management overall. read more

"Hey your bathroom is out of paper towels" "Oh yeah, that's a manufacturing problem not ours" Makes me wonder if they even wash their hands read more

employees are rude & dont even know their own menu. they also never have chocolate covered cones!!!

Been here two separate times and both times completely out of cones and waffle bowls. As well as at least 4 flavors gone. I mean come on with the cones? It's a ice cream place. read more

With a line out the door and Postmates delivery drivers coming in every few minutes, you'd think they'd have more than 3 workers on a Friday night. Waiting in line for 30 minutes (yes, we timed it) for an ice cream cone is pretty ridiculous. PLEASE hire more people. Also, I noticed one of the workers was handling cash with the same gloves she then used to put brownies into people's ice cream. That's pretty terrible. Please teach your employees sanitation. read more

We were craving cold stone ice cream and drive 10 miles out of our way. We ended up leaving as the girl serving was not wearing any hair restraints. Won't be going back until this is corrected. read more

Always put up with me wanting way too many toppings -- and never lacked giving me more than what I feel like I paid for ! Thank you

I come here frequently as both a customer and a DoorDasher, I have had my share in customer service when I was 17 and I'm surprised there are still as many up and about people in food service despite all the horrible customers. Cold Stone has the best cheesecake fantasy ice cream ever more so for the amazing customer service during the day, at night it gets super busy so if you want good service and good ice cream- DON'T FOLLOW A CROWD- go during odd times to save yourself the line and get your favorite dessert right away with a kind face. read more

Fast and courteous service. Very clean establishment. Seems to be a very popular place for families and teens. read more

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Ordered a cake on a Tuesday to pick up on Saturday and they call Friday afternoon to tell me they don't have the midnight delight cake that was paid for and ordered on Tuesday morning. The male employee that was waiting on customers had a mask and gloves on but, no hair covering. His hair hung over his whole face couldn't see his eyes. He was making orders with his hair hanging over the the stone and food. He proceeded to take and return cash with gloves on and never changed them for the next two customers who also paid in cash. The cake ended up being a midnight delight but didn't resemble it. It was extremely ugly and the writing was awful. I needed the birthday cake for the party I was going to right after I picked it up. I wish I could post a picture of cake. It used to be a great clean place . read more

Cold Stone Creamery - a chocolate birthday cake - Ice Cream & Frozen Yogurt Near Me - Surprise, Arizona

Placed an order in the app for Happy Valley, my order was not sent to happy valley and was sent to surprise. I called multiple times and left my name and number and no manager ever contacted me back. No good customer service. Disappointed. Won't be back. read more

worst service ever, employee had attitude while taking my order, didn't even give me what I asked for.

Time of visit was Monday June 26th at 10:50pm. Wow, went into coldstone creamery after a movie so my girls could get an ice cream it was 10 mins before closing and the teenage girls behind the counter were awful, they actually talked crap about us walking in right before closing so we could hear them, then one was just rude, the other girl actually said sorry about that as they realized we heard them, I was completely caught off guard so was just like wow, then one of my girls asked for her ice cream and the girl repeated what she said but snotty so mine responded with if thats OK, and the other girl actually said I guess we aren't the only ones being a bitch tonight, like seriously you think that's OK to say? And they said more to each other while doing the ice cream that we could hear, then put the ice cream on the counter and walked off, went in the back and left us standing there, we waited a min and one came back out rang us up, asked if we wanted a receipt and then walked back into the back.... I'm still like did that just happen? .. They were young, but they were at work, and that was totally unprofessional and they know better... I will be calling about this, because it was rude and uncalled for and totally unprofessional!!! They said more, and then laughed about it while making the ice cream as well, and I should have said more to them, but I didn't!! This is not the first time I've been in here and witnessed rude teenage girls behind the counter, but it will be the last time... the ice cream isn't cheap, and being treated like crap isn't getting my money again, I don't care what time it is, or ANY other circumstances its never ok to be in a business and treat customers like this, they need to be fired!! How they both acted not ok!! read more

Waited an hour to get 2 ice cream bowls delivered through Uber eats and one of my orders was wrong. Wrong flavor ice cream and the gummy bears were stale. read more

I had a terrible experience at this location. The employee working during my visit was extremely rude and unwelcoming. We walked in and weren't greeted at all - which is fine, I figured they were a little busy & gave them the benefit of the doubt. However, after standing in line & being ignored for 10 minutes, the employee looked up and greeted another customer (who had just walked in) and proceeded to take their order as if we hadn't been standing there in front of her. I won't be going back. read more

I went to this location when the girl with blue hair was working I came in with my four-year-old. We ordered something very simple, a marshmallow ice cream with marshmallows, and Kit Kats when I asked for a plastic top for the cup for the over, flowing melting ice cream she gave my four-year-old. She proceeded to throw down the cup onto the countertop instead of having it to me, allowing the lip part of the Cubs that touches my child ice cream to hit the counter where everyone put their cards and money so when I asked her for another cup, she proceeded to throw down the 2nd cup, and that's when I asked her for 3rd when she proceeded to give it to me this Either management needs to allow people to have mental days or they need to find employees that are happy to work there or willing to work there because her attitude was uncalled for unprofessional and seemed to me that she was miserable to work there and projecting her miserable energy onto the customers read more