I live in Spokane. Always thought The Scoop was kind of mid, but I had a friend in town who wanted…read moreice cream so we came tonight to get some. There was a long line, but not too bad. I could tell there was still plenty of time to get a scoop before 8PM. At 7:43 PM, one of the workers came out from behind the counter and told about 10-15 of us in line that we would have to leave because they close at 8. She was very kind about it, and she kept saying "I hate having to do this," but it made absolutely no sense. She arbitrarily split the line, and decided some people could stay, but said the rest of us (5 girls ahead of us, and 7-8 people behind us) had to go. Mind you, the girls in front of us and our group were ALREADY IN THE SHOP. Everyone looked really confused, understandably. I've literally never had this happen to me before. I held up my phone to show the worker the time, and I said, "Its only 7:43. We have 17 minutes before closing." Others said, "but we're already in the shop" or "but we've been waiting in line for a while." None of this made any difference. We all still had to leave. Even though there was plenty of time to get everyone ice cream. And god-forbid they have to keep working until 8:05 or 8:10 to make sure patrons who waited in line could get ice cream. What kind of shop does this?? How is this acceptable? "Bad customer service" puts it mildly. I could spell out a million other better ways this could have been done. Do better, Scoop. Spokane already struggles in the ice-cream shop department. Please be a part of the solution, not the problem.

Yummy ice cream! Strawberry lemonade sorbet and strawberry rhubarb ice cream were both delicious…read more Service was great!!! We first got to sample the flavors that we picked . It's a nice place with indoor and outdoor seating. It was nice to sit outside and enjoy our treat. Would return if in the area.

4.12.26: Recently got an email from Cold Stone regarding new spring flavors: Strawberry Marshmallow…read moreand Lemon Cake Batter. Marshmallow and lemon anything are some of my favorite flavors and couldn't wait to try them. It was my first time at this spacious location and was greeted when I walked in. I told her I was there to try the new flavors and got a scoop of each. I chose not to have mix-ins because I wanted to truly try the flavors by themselves without mix-ins influences. The strawberry marshmallow was yum! Definitely marshmallow-like and the strawberry gave it a great flavor profile. The lemon cake batter was lemony, tart but not sour, and it really did feel like I was eating cake batter. I would get these flavors again. Service was good, store appeared clean, and I was the only one there--so I was in and out, in less than 5 minutes.

It's good ice cream but I really do like supporting local chains more. The reason I just can't…read moregive it a 5 star is the price of the mash ups. Very nice kids working there and it is consistent in flavor and quality. This is a great location on the hill and definitely better than the other chain near by!

As someone who can't have dairy, I was pleasantly surprised to see SOO MANY dairy free options! The…read moremost I've ever seen at a Froyo place, I usually have 1 maybe 2 if I'm lucky to choose from. I was in Froyo heaven here! Clean, nice staff, and lots of topping options too. Will be coming back again and again!

Standard frozen yogurt spot in Spokane Valley -- you can sample the different flavors and load all…read morethe toppings your heart desires. At the end, your bowl is weighed and you pay based on the given weight. I'm a very simple person in terms of my sweets -- I opt for plain vanilla and maybe 2 toppings (typically mochi and white chocolate chips). The vanilla offered here was "country vanilla" -- still good but had an off texture. There was also no mochi pieces available here so I added cheesecake bites and caramel bites. Still hit the spot!

Saw this in the strip mall and decided to try it out! I love how there's a divider to use if you…read morewant different flavors. I got 3 mixes. Cantaloupe with pooping boba, Oreo cheesecake mix with cheesecake bites, and peanut butter icecream with butterfinger crumbs and Reece's. All came out to about $9 which is pretty steep but honestly expected for frozen yogurt. Still so good!

Good amount of flavors. Great variation of toppings. They have chocolate covered strawberries! Yum…read more Staff is friendly. They give out free masks which are fun for kids. Place seemed clean.

9.2.25: First time at this location, which is located in the River Park Square mall on the 3rd…read morefloor next to the food court. Walking up to it, it looked pretty big. It had a couple long freezers of ice cream as well as a decorated case. The young guy who helped us was nice and gave good service. I got a double scoop in a cup of Cherry Garcia and Berry Berry Extraordinary. Cherry Garcia is what you expect it to be if you're familiar with Ben & Jerry's and Berry Berry Extraordinary was new to me and had to try it. It was a pretty tasty sorbet. My friend got a strawberry limeade smoothie. He said all he tasted was tart and limeade. He didn't taste any strawberry, which I agree because I tasted it and it definitely lacked strawberries. The decorated case was full and looked pretty good, but we didn't get anything from it. My 3 gripes are: 1) my double scoop looked like a junior scoop at best, 2) it was $16 bucks and it was a lack of value and quality regarding the smoothie, and 3) they had all the flavors you're familiar with but sorely lacked any fruity type offerings. Unfortunately I get a better value buying a pint at the grocery store that's cheaper and gives more than 2 scoops.

Ordered 2, 3 scoop cups through Door Dash. $33.00 got me 2 small cups with one scoop each. Total…read morerip off. Who do I thank, Ben or Jerry?

Hello! This location has reopened. Apparently it was a…read morechange in ownership and it took a year + to sort it out!! But they're back with a twist... Chocolate crinkle cookie, peanut butter and Nutella, lemon tart, banana cream, swizzle sugar, and chocolate chip cookies were all purchased today. Also, pina colada smoothie, mango smoothie, Arnold Palmer, Dr. Knieval, and Stop Staring soda! All delicious! Everyone was so excited that it was reopened. Come get your favorites or make some new ones! We don't want them to close because they're forgotten. Same location next to stretch lab and the barber school on 29th Drive thru is open.

I actually really enjoy twisted sugar. But I do think that all of the employees need to be on the…read moresame page and educated correctly. I asked a simple question of "what cookies do you have gluten free" and the girl working took a second asked the girl working with her what she had gluten free. She proceeded and said that they carry all gluten free. For some people being gluten free is a choice. We were getting gluten free because of a disease. We ended up getting a cookie that was clearly not gluten free and is now causing health issues. We are very annoyed to say the least.

I love beard papas! I came to their opening day and have been coming back since :) Their always so…read morekind, they offer a multiple samples, and even bring out your cream puffs. The shop is adorable with an accent wall covered in beard papa and they have cute little gatcha machines. There's tons of seating so bring a group! There hasn't been a flavor I haven't liked :) my go to is the matcha with matcha filling or churro! But I always love trying their seasonal flavors ~ this time there was a Dubai chocolate, raspberry custard, and mango custard! My favorite seasonal flavor was when they did the Mashle collab (an anime) the classic Mashle had me in a choke hold XD I literally got cream puffs once a week. Come try some gourmet cream puffs

I recently heard about Beard Papa's through work and after seeing the pictures I knew I had to try…read moreit for myself. I placed an order online for pick up and arrived a little early. I was quickly greeted and told my order was almost ready to go--in the mean time I checked out the bright, cheerful and squeaky clean shop. While I waited the owner offered samples, all of which were delish and made me realize I will need to come back soon to try their drinks! I ordered a variety and I am so grateful I did, they are so so yummy! Overall, the owners were incredibly kind, the shop was inviting, the serve was wonderful and the food outstanding! I highly recommend!

We just received our 6 piece box. When the cookies were delivered they were still warm, so that's…read morean immediate win. The flavors we chose were delicious, and we are quite impressed and very happy with our late night sugar supply. We will definitely be ordering again!! Well done Insomnia crew!

If you are looking for a quick late night snack after dinner or the bars, insomnia cookies is the…read moreplace to check out. I love how they stay open until 1am. They have a good variety of cookies and ice cream for a late night craving. Ambiance is casual like an ice cream parlor. Service was quick and heavy handed on the ice cream which is great. We got the classic mint chip and a few regular sized cookies. There's a deluxe cookie version if you have a giant sweet tooth.