I went to cold stone and it was so much fun! All the employees seemed to be in such a good mood, the ice cream was so good, along with all of their toppings! The price was really good, and my experience there was just so peaceful. So coming here again! read more

The ice cream was delicious, and the girl behind the counter was very friendly. We sat outside in the sunshine on a beautiful day, and look forward to going back. read more

Honestly, I never leave reviews. But the employees here never ever look excited to be at work. Infact they all look miserable. Every time I go in there they always take forever to actually come over and take an order. Doing everything they can to not to do their job. There is not good customer service and especially for having 3 people working at closing, it is pretty crazy to have to wait 5 minutes for them to take your order with only 1 other person in there. With all this being said, their milkshakes and ice-cream are delicious. But Id rather take my business somewhere else where they will smile...even a little. read more

Me and lady friend went to the coastal creamery after choir practice and the place was located in Spokane on 29th Street on the South hill . We got there about 8:40 ordered almost 20 bucks with the ice cream and decided to sit down and eat some and we started to eat and then we were told 5 minutes later that the dining room had closed that we had to leave. So my question is how come it's not posted what's the hours of the store stating our dining room closes at 8:30. I asked her can we just finished this and she said no you have to leave and I was like so you don't have it posted and she was like we like to close up early so we can get things done and leave on time. That's crazy news that I've ever heard that the restaurant closing it's lobby before they close so they can hurry up and get things taken care of. I asked the lady for corporate number and their supervisor's name she ignored me would not talk to me. I asked for her name she would not tell me her name I asked to speak to the manager that ran the store she wouldn't let me do that either. So if you like going there and having a bad customer service and being rushed out after you ordered $20 worth of ice cream this is a place for you to go I plan on calling corporate tomorrow as soon as they open and try and to confirm that their lobby closes at 8:30. They should have said something to me when I ordered my food which was 20 minutes till 9:00.the store closed the lobby at 8:30 which it was 8:40 when we ordered so why wasn't I informed then offered a to go cup to go with me. Very unprofessional act like they didn't know what they were doing this is not how you run a store. read more

We always buy the kids a cake from Cold Stone every year for thier birthday. They love to pick thier own flavors. We usually get a medium sized cake but decided to get a large this year. There was absolutely no effort put in to decorating this cake whatsoever. For almost $75.00, this cake should have looked a heck of a lot nicer than this. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

Fun experience as always! Got the Founders favorite which is 1000/10. New guy being trained and he rocked it at the station. Nice treat this weekend. read more

Cold Stone Creamery - Post tournament win - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

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I was there only once but I greatly enjoyed the ice cream the only downfall is there is to much to choose from. Lol This is a great place to meet friends and to chat. read more

We went 6/12 we went around 8 PM and normally this location is decently quick, but it seemed like there were only three people there and one of them was a trainee and so one of the girls was fully out cleaning the windows, even though there was a ridiculous, ridiculously long line leaving the new hire and the other girl on the line and the other girl kept going in and out of the back leaving just the trainee. We waited over 45 minutes and both girls acted like they would've rather been anywhere else. Get through the people and then clean up. read more

I went in to order a custom ice cream cake. There were two girls working in there. Neither one of them acknowledged me when I walked in there. I was the only one in the store. I stood there for a couple minutes before they asked to help me. My daughter ordered a vanilla cake and the only mix in her requested was cherries. When we cut into the cake there was barely any cherries. Some slices did not even have cherries. We have ordered cold stones cakes for multiple birthdays for several years. Their cakes have shrunk and yet seem to cost more and they skimmed on the one mix in we asked for. Not worth it to order cakes from them anymore. read more

Consistent, and good as usual. Love their birthday cake remix so much. The facility and staff is great.

To start, one of the store fronts doors was locked (and granted had a sign that asked to use the front door) even though there was a sign posted above the door on the inside that stated the door needed to remain open at all times... We walked in and weren't greeted, there were three staff members behind the counter who were assisting the woman in front of us. They seemed to be goofing off and weren't very friendly when we were helped. The stock was decent and the store was clean. Not an unpleasant experience just wasn't the greatest. read more

So I went in to order ice cream I ordered 2 flavors ( apple almode and banana crunch )she said oh do you want them mixed I specifically said no she came back had them mixed. They weren't in the bowl like asked I paid and it went into the trash before I walked out the door. Severely dissatisfied disappointed and displeased with my experience and the lack of the employees caring and effort put in read more

Cold Stone Creamery - a person's hand on the dashboard of a car - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

After a meal at a nearby restaurant for dessert we indulged in some yummie ice cream. There was a line so it took a few minutes to get our order. My Banana Caramel Crunch® was fab. Tasty ice cream, crunchy nuts and rich caramel. I gobbled it up. Well worth the few minutes wait. read more

Cold Stone Creamery - A lot of richness and creamy delight in a cup. Banana Caramel Crunch is the real deal! - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

Cold stone? more like soup stone. i've had lots of patience because i love their ice cream but it is always melted. if i wanted soup i would've gone to the walmart 2 minutes away to get some. i'm done paying 8 dollars for a bowl of dairy soup. on the positive side, i usually come in when patrick is working. he is the sweetest soul and always makes good conversation. he reminds me of my grandson. read more

It was 2145 hrs .. felt like ice cream. :) The only sure shot opened place, I knew of, was Cold Stone .. in a flash we were here. Oh !! we live close by :D Cookie Doughnt You want some looked very nice, in the photos .. and we didn't find a need look anywhere or anything else. Then came the ice cream play .. which was funny. It was when she took a big scoop of the ice cream and slopped it on the cold stone .. put some cookie dough .. drizzled it with caramel and chocolate sauce .. some choco chips .. we knew what was coming .. Waited for her to do some magic, like you do with ice cream rolls .. beating it, mixing it and etc etc etc. And then there came the moment .. one - hit two - pseudo mix and lol done .. in the cup .. ready for us .. utterly disappointing .. hehe But the ice cream was great .. so we got that going for us which was nice :) read more

I ordered two ice creams of the same size and one of them was normal, but the other one they just put a smaller cup in it read more

Cold Stone Creamery - a hand holding a spoon - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

i love cold stones hand made ice cream and their huge variety of toppings! i just want to know why the portions are so big? you totally get your money's worth but if little kids ordered a like it, it would melt before they finished half. my family comes here weekly and it's so good just the portions! read more

Cold Stone Creamery - cake batter remix - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

Everyone needs Cold Stone in their life. Seriously. I only ever get cake batter yums from here so don't ask me about other flavors. I will take a cake batter shake, cone, malt, or bowl. I LOVE IT. Then they use their little ice cream spatulas to mash the ice cream and it somehow makes it even better! The counter gal was so sweet - really awesome customer service for a night out on the town, to get ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

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WOW. Just Wow. They do not practice tolerance or inclusiveness... I was harassed by multiple staff and left without ordering. They were rude immediately upon me entering. I can't believe I was treated so poorly! So glad my kids were not with me!!! I will NEVER come back to this location as long as I live here. read more

It has been forever since last time we went to Cold Stone Creamery. People were very friendly and nice. When we were kind of lost how to order, a lady explained us how to do it. I ordered chocolate and coconut cream ice cream and they were so yummy. It was perfect for Friday's special treat. We will go there again:) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

Absolutely love coming here with the family. The kids that work here are fun and make us feels like family when we come in. Drew and Kelsey are always in great moods and enjoy their jobs. They always ask how our day has been going or what we have planned for the evening and it feels genuine. It makes me feel good knowing there are still young adults who can have fun at their jobs and make money doing it while still in school studying for their futures. It's establishments like these I like seeing around our community where the owners take pride in who they hire and it shows in the work that is performed by the employees. We will definitely be coming back! read more

SO extremely disappointed tonight! We've never really had a bad experience before but tonight the staff was more focused on closing then helping costumers and it's was still half a hour before close! Everything was put away there was no where to sit which isn't the worst thing but mostly all the ice cream was melted I don't know if the front freezer was turned off or what but it was soup they didn't even have to mix it because it was so melted. Staff was rude and overall in a rush to get you out of the store. read more

I recently went into Cold Stone with my girlfriend and two kids about almost two weeks ago. Not only was the service some of the worst I've ever had, but the ice cream tasted vile. It tasted greasy and powdery if that makes any sense. Upon entering, we did not have masks on us. There is a sign on the door that's states "No mask, no service." This is discriminatory but apparently in 2021 in the United States, discrimination is now acceptable. Anyway, we were asked pretty rudely if we had masks. I responded and said we don't. I then asked if they had some and the guy's reply was yes but we have to charge you 20 cents for each one. This is outrageous. You have a requirement of masks or no service and then you want to charge for each one of the masks if the customer doesn't have their own? Ridiculous and sheisty if you ask me. There was about three workers in there. Two young guys and one young girl if I remember correctly. No hello, no have a nice day. Nothing. They were all rude as hell. Nobody finished their ice cream. It was vile and my daughter got an upset stomach from it. Shame on Cold Stone Creamery. Another corporate business that serves a less than mediocre product and their service is garbage. We will never go back here. Besides, Baskin Robbins has better service and a much higher quality of ice cream. read more

Honestly a pretty crappy experience all together. I walked in on a friday night minding my business right. no harm whatsoever was i doing by simply showing my gratitude for the love of ice cream. however a rude worker unfortunately ruined that moment for me when he asked if i had a mask which i simply did not as i was out with friends and having a SPECTACULAR TIME. i asked for a mask when he asked if i had one to which he stated they had no more. if you don't have one to give me what can i do to fix the situation? put my shirt over my nose? no that wasn't an option. so i was simply shunned and pushed to the door to stand outside in the cold weather while all of my friends enjoyed their meal. i was starved and treated outright. this isn't only disappointing but for you kick me out when i was going to give you money makes me want to never come here again and neither will my friends who unfortunately loved you at one point. this is at this point rude and uncalled for. f u cold stone. baskin robbins is better. read more

I have to say I love the ice cream but some days are better than others. I love how tonight the coworkers were able to laugh and have a good time together as well as provide great service! I've cream was made exactly how we all wanted it and everyone was so friendly and ready to assist! Its great to see especially with a younger group of people! read more

I have been craving cold stone for awhile and finally got there today for some ice cream. When we arrived there was one person in front of us and one being served. We noticed rather quickly there was only one person working. She was very pleasant and did a great job, but there is only so much one person can do at a time. By the time we had left there were 3-4 people in line behind us. The service was great and of course the ice cream is good! I only gave 4 stars because there really should have been another employee there not only for customer service, but also for employee safety! read more

It's been a good number of years since I've stepped into a Cold Stone and after re-visiting tonight I find myself yearning to get those years back. The menu of the Signature Creations doesn't appear to have changed, but if it's not broken you just don't need to fix it. Having two preschool aged kids with us we were a tad worried that their smallest "like it" size would be too much for one kid. We inquired about them splitting one serving into two cups and then she informed us about the kid size. One scoop of ice cream and one included mix in. Score! We were able to make some substitutions to our chosen creations and it was done quickly and with a smile. The outside seating looked great for a nice summer night. I have to remember to come here more often. read more

Cold Stone Creamery - Signature Creations - Ice Cream & Frozen Yogurt Near Me - Spokane, Washington

The staff handles money and does not wash their hands before scooping and mixing the ice cream. I witnessed an employees fingers touch the ice cream after handling cash. They should be wearing gloves, especially during the Covid pandemic. read more

Cold Stone is an excellent place to get get your sweet tooth on! Cold Stone allows you to make exactly the type of Ice Cream that you want. You choose from three sizes (you need to be reaaaaallllyyyy hungry to get the big one). You get to choose an ice cream flavor (there's probably 20 to choose from) and then mix in whatever you want. Be careful as each additional mix in gets progressively more expensive. They have quite a few options available for those who don't like the pressure of choosing mix-ins. While I normally like to choose mix-ins, I chose on this occasion to go with the peanut butter extravaganza. If you like peanut butter, try this baby out! Cold stone is a tad expensive, but it's really good! Try it out and I doubt you'll be disappointed! read more

Came to the cold stone Creamery today with my family to get them some ice cream the employee that helped us with our ice cream was very helpful and friendly but as I began to look around at the establishment the tables were all completely dirty and it wasn't even busy during my visit also when I was paying for my ice cream there was a bunch of trash all over the floor and excessive batter from the waffle cones that drips off from the side of the machine that comes off as it's being made so I took it upon myself and asked the cashier if they were busy today and she said no it looks like there wasn't a manager on site and the building was being run by a bunch of high school kids that don't like to clean up after themselves and don't care about making the business more presentable read more

I do like Cold Stone but wow that's a lot of money for 2 small scoops with one ingredient . $10 Only one girl working the case luckily she was fast. Then it backed up. I saw 2 others floating in and out the doors . The place was filthy! Trash was literally flowing over , cups piled on like a Jenga game. Debris and ice cream all over the floor, every table we went to was dirty with dried ice cream on them. I was going to use the restroom but .... Even the door handle to it had ice cream on it. Can't imagine what the back looks like . I won't go back . read more

Icecream is amazing but service not so great. We ordered online and were told they would bring it out shortly-waited 30 min outside for two waffle cones. I called the store to check in twice with no answer. When I went in to ask about the order they handed it to me immediately. It was already ready to go they just never brought it out :( Husband's order was not correct even tho it turned out tasty! I would understand a delay on a busy day but there were only a couple others that wandered through while we were waiting. No reason to take 30 min and not too busy to answer the phone. Bummer visit, great, although not totally accurate icecream. :) read more

Always a fun time at cold stone. .. we went to 5 guys and as promised afterward ice cream!!! Love that all the employees always have smiles on their faces and I discovered their ice cream cakes YUM read more

We don't often get to treat ourselves and used our shopping in town to take advantage of these tasty treats. I loved my mud pie mojo and my hubby goes with the founders favorite. The staff was peppy and fun but the site of the store was absolutely disgusting. The restroom was in need of serious attention and the floor and walls covered in trash, handprints and ice cream. Not sure if we will return, cleanliness plays a significant role in food service and was lacking at this location. read more

Wonderful people work at this very clean location. This cold stone has always been super clean and speedy mixing ice cream. Super friendly and very helpful. read more

The workers were friendly, but had a lot of time in their hands. It was not busy at all. It seems like they could have gone outside to wipe down the filthy tables and chairs. read more

They couldn't tell me the price of their frappes. She said idk whatever the poster says and poster just has a picture of a frappe. And finally when I told them that I want a caramel frappe, they said they ran out of it. Seriously? Also very dirty tables, floors. read more

Everytime I go here I have a wonderful experience, I took my granddaughter with me. They were quick to help us always friendly, they even went out of their way when my granddaughter said she liked peanut butter in her icecream, I asked as the young lady was putting her icecream in a container if she could add peanut butter, she did it without complaining thank you, for making it a day my granddaughter will not forget. read more

My husband took out for dste night ice cream. And we we're blessed by the service we got from the crew tonight. They went out of their way to make sure we had a great experience. Thank you to the Saturday night crew. read more

Literally 4 people behind the counter and all the table including outside tables are dirty. Second time here and both times all the tables were dirty. No one bothers to clean them throughout the day. Also trash can was overflowing. Cold stone on the south hill puts this one to shame. Ice cream is what you'd expect from cold stone though. So at least they got that going for them. read more