it was amazing staff was very helpful very pleased with my visit ice cream was amazing love the gaskin robin flavors

Small clean Baskin-Robbins location in a sprouts strip mall. Service was good and of course the ice cream was quality. Plenty of parking. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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Nut and chocolate waffle cup with beach days ice cream I dread the day that summer is over in beach days ice cream goes away Friendly staff Clean store Free samples Does it get any better? read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Ice cream is good but for eleven bucks (three scoops each the size of a golf ball)...what a rip-off.

Sensational service all the time. We love this community. We visit one every other day.

Wouldnt help me access my rewards account, poor customer service. Asked several times fir assistance, customer service 800 number not available . read more

I ordered cotton candy and first there's a hole in the middle of my scoop. And it doesn't even taste like cotton candy it taste like cheesecake and leaves a weird film on my tongue, so I asked for a different flavor and got declined and the worker was very rude about it! Do not get the cotton candy if you want to be happy about the flavor you chose read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

They made a character cake for my daughter within 72 hours, with 4th of July Holliday. The turn around time was spectacular and the Bluey Character cake turned out fantastic! There is new management, so the gentleman I placed my order with was super helpful when placing the cake order. I will definitely be coming here for any future cakes! The location appeared clean and very organized. Hopefully they get their bathroom fixed soon. read more

Baskin-Robbins - Bluey Character Cake - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Amazing customer service! Always come here after school :) there's cakes, bars, shakes and more

I used to go here all the time, but recently they decided to get rid of World Class Chocolate. Go to the Balboa location!

Greeted immediately on entering. Both workers were super sweet and helpful. Service was fast and easy! Milkshakes are great! read more

Baskin-Robbins - Cookie Monster Milkshake M&M Monster Cookie Milkshake - Ice Cream & Frozen Yogurt Near Me - San Diego, California

staff is very attentive, great service and also we came to try the Dubai chocolate ice cream pop that only this spot makes it and is really good that we had to bring the fam to try it! I definitely recommend this spot 10 out of 10 read more

The service was great The staff was very helpful. The ice cream she suggested was delicious . Chocolate mouse!!!

Birthday Celebration Disappointment Ordered Custom Birthday Cake on Tuesday 2/07/2023 for pickup Thursday 2/09/2023 after7:00 PM. Because this was an important Family Celebration I didn't want any problems with the Order. I tried calling 4 or 5 times on Wednesday to verify the order would be ready as promised. The phone was never answered regardless of what time I called. Voicemail was not available. Tried calling multiple times again on Thursday with the same result. NO ANSWER. My worst fear but not really a surprise. The CAKE WAS NOT READY!! No real explanation from the employee at the time or from Rocio Ruiz, the Manager, who call me at my request on Friday, 2/10/2023. Ms. Rocio said she was very, very sorry, but never provided a satisfactory explanation. She never accepted her store's responsibility or acknowledged the extra effort I went through to make sure I wouldn't be disappointed. read more

Most reliable ice cream shop in my area. When ever I need a quick fix for some ice cream, this is where I head to. Although it isn't my first choice, it is never packed and isn't expensive so I can go in and out within 5 minutes. Simple and classic ice cream! Service and ambiance is what you typically would expect when coming into a Baskin-Robbins. read more

Great service! Very helpful and quick with our order. We were greeted as soon as we walked in and the wait was short. Our favorite post yoga snack read more

Leaving review as an Uber Eats delivery driver since I cannot do that through the app. I picked up the order (a milkshake), and although the associate was very pleasant, I do not logically understand why a milkshake (a liquid item) was placed inside a much larger paper bag? And not secured in any way (stapled around, etc,)? It was only stapled on top, so that I couldn't even move the item around inside the bag (understandably so because of food safety). Of course, during transit since there was so much room inside this bag, the milkshake container tipped and spilled all over the bag. Please, please, find a different way to bag your items! It's unfair to customer and unfair to us, delivery drivers! read more

Can't beat a banana split here. Easy and quick and very tasty with normally pretty speedy service

Both my wife and daughter's birthdays are within a week of each other and I special ordered ice cream cakes for them without the sponge due to a gluten allergy . The staff was very helpful and accommodating and took care of these orders in one day. Love this location, we go often! read more

Great experience and they seem to be thriving under the new management! Excited to go back with the family in the future for delicious treats!!! read more

This location was fast, friendly. efficient and generous with the scoops; a rarity in todays customer service atmosphere. I would give more stars if possible. We can't wait to try some milkshakes. Recommendation: treat your family. Cheers and happy holidays read more

Went with my boyfriend on a Saturday night around 7 pm. We waited 20 mins in line while the one employee attempted to make / take all of the orders. She had no gloves on , ice cream covering her arms. We felt really bad for her. By the time we got to ordering, they were out of peanuts, chocolate sprinkles and chocolate syrup. We finally left and got home and started eating our ice cream. That's when I found a long black hair buried in my 3/4 eaten sundae. :( read more

Baskin-Robbins - Hair in my Sundae - Ice Cream & Frozen Yogurt Near Me - San Diego, California

I originally saw on google that this place closes up at 10 pm. My wife and I walked up at 9:30 pm and the doors were locked. I understand that the worker has close out duties and that he is the only one there. That doesn't justify him closing up 30 minutes before closing. Keep the store open until the alotted time or change your hours to what the actual closing time is. When 10 customers at different times show up to a business that is closed before the time, that looks bad. read more

Came in at the perfect time this Saturday! The young lady who served my family and I was awesome! Friendly and welcoming and made an amazing banana split. Called in beforehand to find out what time they closed and got an answer they closed at 10pm. The store was clean and empty when we arrived. By the time we finished, the store was full, and she had her work cut out for her. Great experience. read more

Baskin-Robbins - Dinosaur creation - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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bestie and i came in for a late night snack and my chocolate milkshake was the best consistency ive ever had!! the man helping us was so sweet. we loved that his button down matched the pink and blue in the store read more

Terrible customer service at this location from the girl working at 1:00 pm on 5/27. I hope the owner of this franchise is aware of the unprofessional customer service. The cakes were mislabeled for the flavor I was looking for. The flavor was not statedcorrectly on the label. I had placed the box ( that I was going to purchase) on the floor, because I was afraid I would drop the many I was jumbling through. In doing so, the worker came and aggressively picked up my box and placed to the side. I Explained to her that I was looking for mint not chocolate chip. I asked if they had cakes in the back, she said no. Apparently, she was angered that I had placed the cake I was going to buy on the ground, stating "it was unsanitary." Her response, was that I should just "go to Balboa." Look, I understand,if you are having a bad or perhaps you're not a happy person, but the worse thing you can do as customer service is take it out on customers. Lol For management and the owner, please train your employees these important people/ life skills. And for the girl, I hope you learn from your mistakes and grow from them. Kindly. D. read more

I grew up going to Baskin-Robbins. I don't get their stuff for me, but my kids love it. The service is great here, staff is friendly and especially engaging with the kiddos, and so much variety. Definitely a good place to go for a treat! read more

Clairemont drive, San Diego. Awful. Ice cream isn't frozen and no refunds. Service terrible with no solutions. A complete waste of $11. Right in the trash. read more

If I could give this no stars, I would. I am so upset right now, I can't see straight. I ordered a sundae from this store, to be delivered by GrubHub and it was pathetic. Here is what I ordered: 2 scoop sundae (Jamocha Almond Fudge and Chocolate Chip Cookie Dough) There was a half melted scoop of chocolate chip cookie dough and no jamocha almond fudge. There, was, however, some green stuff (cleanser?) floating in there. I asked to add chopped almonds. Got that. Topping was to be hot fudge (maybe a tiny bit) I paid for extra hot fudge topping and peanutbutter topping on the side (There was none in the sundae or on the side) I called the store and a girl answered and I explained what I got. She did not apologize. She only kept saying, "It's not our problem." Seriously??? That's what you train your employees to say? Her other line was, "We fill the orders as they are written" Hello?? I just said you did not fill the order correctly. Again with, "It's not our problem." I asked for the manager's name and she said she couldn't give it to me. Hello?? Since when is a manager's name not given out? As I persisted in telling her how the order was not followed, she said "Talk to Grub Hub" I said, Grub Hub didn't make the sundae and she hung up on me. I am thoroughly disgusted. I wish I had taken a photo of it, especially the soap that was in it! read more

Twice now in the last week I've been here for a shake and the employee refuses to make one saying she is out of milk. She tried to tell me tonight that the manager only buys the milk from sprouts next door on Saturdays. That's ridiculous. Im sure milk is part of the delivery order when ice cream and napkins and spoons and cakes are delivered. There was a different employee who worked nights for the last year and she always made us shakes without an issue. Now there's a new girl and conveniently no milk. There's no one in there- it's not busy. It's hard to believe they are running of milk. I think this boils down to laziness, and it's really disappointing. On another note, the floors are dirty, the cakes are all the same (chocolate roll), and this place gone downhill. read more

It's nice having icecream nearby but the service here is EXCRUCIATINGLY slow! They need 2 people working at night and only have one. It can easily take 20 or more minutes to get your order taken. It doesn't make sense how a scoop of ice cream can take this long. read more

Baskin-Robbins - a man standing in front of a refridgerator - Ice Cream & Frozen Yogurt Near Me - San Diego, California

If I could leave zero stars I would. I ordered a cake online for my daughter's birthday. I received two confirmation emails with the time it would be ready. When we arrived to pick up the cake, the young girl working there said that they never made it. I asked for the manager's info to complain and she said that they couldn't give out that info. My daughter was very disappointed. We will NEVER come back here again. Definitely do not oder a cake from this location! read more

The store was dirty, not filthy but dirty. The tables weren't clean, the trash can at the door was overflowing and the bathroom said out of order on it, but they can use it freely. We received the wrong flavor and when it was brought to the managers/supervisors attention - it was a smug Oh were sorry and that's it. No offer of a refund or even another scoop. The manager/supervisor then showed even more of an un professional demeaner bye speaking only in spanish to the employee that came in at 6:30, which caused a glare from him to me and he said a few things in spanish and glared at the new hire behind her back and shook his head at her. On the bright side, I got an opportunity to show my son first hand racism and segregation/tribalism. I pointed it out to my son, from the bad service, poor attitude to the continuing of the poor everything as other employees came into play. And for the record, the guy that came in at 6:30 started to stock the cooler and as he was doing it - he just slammed the ice cream containers down. So I told my son, he's neglectful and may even damage the cooler. I also said, the harder he slams them down the stronger he is lol. What an idiot. read more

Horribly managed. Always out of hot fudge, young man said only one of us behind counter. I said so? Put fudge in the receptacle and go forward! He had no response. read more

This branch of Baskin-Robbins is new, and very convenient to an after- dinner pit stop after a meal at the excellent and equally new Farmer's Table Bay Park, a few storefronts away. There are scattered tables at which to sit with your ice cream, and the staff was uniformly pleasant. Although I have friends who swear by the Chocolate Mint flavor, I can never resist one scoop of Pralines 'n' Cream on a sugar cone. It never disappoints. read more

I've been so excited for this place to open. Got my cappuccino blast craving fulfilled yesterday and it was just as good as when I was in high school. I also tried my friends tropical banana smoothie but I would suggest sticking to the ice cream menu items for obvious reasons. They have premade ice cream cakes of various sizes. The employees are so sweet and really into it. They all seem really young though and are probably getting their first glimpse of what it's like serving the general public. I wish them all luck lol. Anywho, I'll be back soon to try the German chocolate ice cream. read more

I've been going here for years and it's great that they advertise that it's owned by teachers but apparently they don't care about tips for their workers. Since the pandemic, many of us have preferred cashless payments and their system doesn't ask about tips and I rarely carry cash. I've let them know for months now but still no change so posting this so that the owners hopefully figure it out. read more

Sometimes you just need some ice cream, I usually get a plain waffle bowl with two scoops of ice cream. Pistachio Almond and Cherry Jubilee are a few of my favorites. A mask is required and social distancing. They are not allowed to give any samples due to new health restrictions. They also make the best Ice Cream Cakes. Service and quality is consistently good so far. read more

I was very disappointed with the service at this location. Derek took my order with his back turned towards me, then asked me to repeat my order multiple times. At one point he seemed a bit confused and confirmed one of my items. Upon walking out of the store, I noticed that he had given me the wrong flavor with one of my double scoop orders. The incorrect flavor was at the bottom, so was not immediately noticeable. I walked back in to point out the error. He acknowledged that he made the mistake, but informed me that if I wanted the correct flavor I would need to pay for it since I walked out of the store. He did not apologize for his error and instead informed me that it was the store's policy. Poor customer service on their behalf! read more

Were negative stars possible, this local would merit a black hole. The store was well over the posted limit of six people, allowed a maskless woman and maskless children in, and allowed an unleased, collarless dog in that was running around wildly. So local health orders are no longer important? And all that stuff on your door that you've committed to do to keep people safe is just ink? That's unacceptable. Plus, refusing to refund a patron for an ice cream cake that was canceled due to the store's failure to follow its own COVID policies is ridiculous. read more