I try to stay away from chain restaurants or stores but this is one of my favorite ice cream shop. Parking is free but TINY. Spots are small, and you might get your car banged from other person opening their door. This place had indoor seating, their freezer had locks on them LOL I mean... you gotta do what you gotta do. They had lot of flavors than I remember so I tried some flavors. Even though I know how some of them taste already... you never know. The man that was working there was nice and efficient. Can't go wrong with that. read more

Baskin-Robbins - Mint chocolate chip - Ice Cream & Frozen Yogurt Near Me - San Diego, California

This place was shockingly disgusting. There was one guy working, and we were the only customers there. It was filthy outside the door. Trash just thrown on the ground. Things spilled and not cleaned up. It was almost as bad inside. There were leftover trial spoons on the customer counter in front of the ice cream display. There were several large drops of spilled ice cream on that counter that had dried they'd been there so long. Really gross. First and last visit to this BR. Management needs to step in and make sure employees are trained to keep the place clean. No excuse. It was completely dead in there so the employee could have used downtime to clean. read more

Nice to know that I can custom order an ice cream cake days ahead of time and pick it up at a designated time and day. I ordered a vanilla ice cream cake with chocolate cake on the bottom. It's a bit plain, but the options were pretty limited. I tried it today. It was actually pretty good. I like most ice cream cakes anyway so my standards on goodness are rather loose. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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to end our trip in San Diego, ice cream was needed i ordered a classic chocolate ice cream, 1 scoop. the rest of the group got their respective orders, and we stayed indoors enjoying our last day in SD thx, Baskin Robbin's read more

Baskin-Robbins - inside view - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Juan had amazing customer service and kept the establishment very clean. He was sure to make sure every part of the order was exactly to our liking! read more

Juan has amazing customer service and asks all the right questions so sweet and took his time preparing our order to make to to get everything correct and clean!!! read more

Ordered a cake via the website, did not get a confirmation notification but was charged. Called the store at least 5 times, no one picked up. Called Baskin Robbins, spent about 3 hours to get a person, only to hear them say they'll reach out to the store (via the same number I've been calling) and I'll have to deal with the store, since they're independently operated. Do not order from this store!!! read more

The turtle pie is to die for! Ordered for my brothers bday and it was perfect! We've been having this ice cream pie since we were kids. So happy it's still on the menu read more

Fresh flavored ice cream, absolute delight, every tym. Tday's take home, what else but Mint Chocolate Chip & a complimentary taste of Baseball Nut-raspberry burst w/walnut dressed in Vanilla. Man, should get this next tym, soooo yum! Service always polite & patient-rarity. Ambience is cozy-chic displays of cold offerings from mini cakes to large hand packed 31Flavs. read more

I like this location it's close to home, sure they have high turnover with employees it's to be expected a very difficult minimum wage job. I was told they were under new management, that's great. Last two times I got here around 8pm. They have been closed. If you're on a break I'm ok with that, leave a note I don't mind waiting. If you had to close for some reason again a note would be nice. If you have changed your hours same thing it is posted on the door you close at 10 as is the web site. I arrived around 8:30 give or take in the time it took to write this 5 people came by. Hope this helps. read more

The guy at the counter was great he greeted me with a smile And had my order out fast I love the ice cream here the place was very clean so you know they work hard at this location everyday.thank you for a wonderful ice cream experience. read more

I ordered a 2 scoop on grub hub and there is no way it was a 2 scoop an i am taking melting into consideration I usually order the two scoops so I have some for later, but I guess not this time very disappointed:( read more

Still good Now 36 flavors. Clean and fast service. To save on your budget get a single scoop Sunday satisfying without gluttony. read more

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Hooray for Gold Medal Ribbon ice cream! Why? Because I like it and they serve it up well at this Baskin-Robbins. For reals, the ice was delicious. The "creamy vanilla flavored and chocolate ice creams and swirl in a caramel ribbon." (Baskin-Robbins, 2021) are a great combination of flavors and textures. Deep chocolate flavors, creamy vanilla, and sticky caramel simply hit the spot nicely. Although, I had to wait a bit because of previous customers, it was all good. I'm glad Baskin-Robbins is still around these days. read more

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Accessibility: there are a few accessible/disabled parking spots here in the parking lot, but they are down in front of other stores, not in front of this one. There is also a ramp to get onto the sidewalk from there, but again, not in front of this store. The parking lot is also very tightly packed and small, so not the best in general. To enter the store it is a single pull door, very brightly lit inside, and air conditioned of course. There is seating indoor with movable chairs if you need, but no seating outside. Experience: the parking lot is way too small and at night it is kind of dangerous. There was a homeless man standing outside screaming and talking to himself then staring at a mom and two young girls walking by...it was very creepy. Please be safe if you come here at night and always watch your surroundings. Along with this, the store next door to Baskin-Robbins was playing insanely loud opera music outside so it was hard to hear anything else but road noise and very loud opera. Once I got inside it was much nicer than the outside. This store looks very clean and the seating looks comfortable. The employees were nice too. I had a scoop of Triple Mango and Blackberry and they tasted great! read more

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Been to this location in person several times and I ordered online today and the experience as far as portions is disappointing.

Terrible service!!! Arrived and I'm the only person. Guy is washing dishes and ignored us. When I mentioned we were ready to Oder he said to wait cuz he was busy. Almost 5 minutes in and it got crowded and rude guy still washing dishes. We left!! Forget this place!! read more

I had been craving this ice cream all day and checked their hours said they are open until 10pm. When i got there at 8:30 there was this sign and an employee inside ignoring me to wash the dishes. They never opened the door, poor service why say you're open if your employees aren't letting customers in! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

I only order the Cappuccino Blast (no mochalatta chill as I had previously written). I'd describe it as an understated dessert or slightly extra frappacino (but not as sweet which is a good thing). Still great after all these years... Update- I went in recently and ordered a mochalatta chill. The server was like excuse me? I'm used to repeating myself in the age of masks. I said mochalatta chill! She said ok and went to go make my drink. Then I look at the menu, and saw the error of my ways. I was like ohhh, a cappuccino blast.. I thought I was at Cinnabon I guess. read more

Baskin-Robbins - Original mochalatta chill is my favorite - Ice Cream & Frozen Yogurt Near Me - San Diego, California

We were here around 8pm on October 2 and let me tell you I have never seen someone so rude as the girl that is here tonight Literally mean and nasty and even talking shit to one guy and telling him she's here alone and she's tired!!! She needs to be re trained this is pathetic there were 6 of us we spent over 50 dollars here just to get attitude!!! Never again! read more

Our family of four decided to stop by Baskin Robbins yesterday afternoon after our 5 year old got lab work done. We usually go to Cold Stone, but my boyfriend mentioned how Baskin Robbins have slightly more options. We arrived close to 1:30pm. The place was not busy at all. There was only one employee and the instant we walked in, you could tell he did not want us there. Not even a welcome. Our kids got their ice cream and once my boyfriend got to the register, I asked him to get me a small mangonada. The employee literally rolled his eyes. We paid and I was kind enough to still tip $5 with the assumption that he was having a bad day, which honestly didn't seem to be the case. It literally looked like he despised his job. We sat down so our kids could eat before we get in the car and I told my boyfriend that we need to rush so we can get out of there. Another guest walked in for smoothies and the door didn't completely shut so then it made a nose. He walked over to slam it shut and literally cursed about how annoying it was. The service was shit. That employee was vulgar. The place was very uninviting. The entire experience was so unpleasant that we most likely would never return to any Baskin Robbins. read more

good service it was nice that it was in a Dunkin Donut location also. Employees were nice

NOSTALGIC CLASSICS It's one of those places you can't dismiss because it's a place your childhood is familiar with. Sometimes that one cold scoop of an old classic, comforts all the troubles away! And it's dangerous this place recently opened in the vicinity of my everyday presence. There's 31 flavors and this ONE is the one. I've tried majority of the flavors of ice cream yet my go-to number uno top pick will always be one of their signatures, Jamoca Almond Fudge. JAMOCA ALMOND FUDGE - the perfect play and mix between coffee, chocolate, and almonds. The ice cream has a nice creamy consistency with the presence of coffee but not an intensifying amount. It's folded in almost marbled with the right portion and thickness of chocolate fudge swirls eluding the mocha flavor to become visually noticeable and tastefully in the palette. At first blending lightly with the coffee flavor and then dissipating it entirely until the next lick. Mentally tucked away in your thoughts you wish the fudge lasted just a bit longer. If and when the portion of ice cream melting in your mouth has crushed roasted almonds, it adds a textural surprise when not expected. Jamoca Almond Fudge, you have not once ever or yet and will never disappoint. Don't ever change! I'll always HIGHLY RECOMMEND you. I've never thought to speak so highly of a simple, classical, single scoop of ice cream. But this is how I've remember this one as a child and well into adulthood. Download the app and get yourself a free scoop! Until the next review... read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Diego, California

I went here at 9:45 and they close at 10. There was someone in there who would not look at the door but everything was locked and the lights were turned off. This is change their hours if they are going to close earlier than the posted hours. read more

A family in front of me and my bf took at least 15 minutes just to decide what flavor they wanted. The worker there didn't even consider how long we had been waiting there. We had to leave because no one assisted us. Terrible service. They need more workers or something. read more

Placed an order online and trying to call to update my order but all the numbers for this location are disconnected. Will probably have to cancel my order and reorder elsewhere. read more

I think she doesn't like her job. I think she's mad with her job. Attended me very poorly and with very bad attitude. I didn't know the name of fancy waffle cone but saw the picture and asked if I can get what's in the picture. Even like that she served in a regular cone and got mad at me since I told her it wasn't that one and had to change. Told me if I don't know the name I should ask next time but that is why I showed her the picture. Went back and forth with me for 5-7 mins instead of just serving me my ice cream and calling it a day. Young girl working around 7-8 pm Friday. Very very poor attitud. Lacks politeness and understanding read more

I ordered a hot fudge brownie sundae. I got a piece of white birthday cake. That's like ordering a burger and getting a tuna sandwich.

I picked up an ice cream cake from this location's display case and it was incredibly stale. Mind you this cake cost $43.99, so for that price I kind of expect them to make it right. They told me they don't do refunds for their own product that was bad, it wasn't just because I didn't like it. Because we normally love baskin Robbin's ice cream cake. The cake is stale, and we'd have to go through corporate, which I have, and corporate has basically given me the run around that a store manager will call me from their disconnected number. I know it seems petty, but this was pretty expensive for something we barely ended up eating BECAUSE IT WAS BAD! I'm not rich, and almost $45 means something to me. Even a gift card or offering me another cake would've sufficed. I can't believe this company doesn't back up their own product. I will not be back, and I suggest you spend your hard earned money at one of many other ice cream shops in San Diego. read more

Baskin-Robbins - Stale cake we only had two small pieces of - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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Ivan was the only one working tonight and was amazing taking a lot of orders and we had a big order my mom and I ordered a lot and everything came out perfect! Please give Ivan a raise! He deserves it!! read more

Baskin-Robbins - Chocolate chip shake - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Baskin-Robbins was the place to go when I was growing up. Free birthday ice cream cone yeah, yeah! Then in our teens, our boyfriends would take us over there for the Two Scoops Sundae, Banana Split:One of the boys always loved the Triple Treat: 3 ice creams and 3 syrups! I have no idea if the sundaes are labeled the same. But the ice cream, wow! Great flavor, texture and nostalgia all wrapped up into one, right on El Cajon Boulevard, whenever I want. I've been to this new store on El Cajon three times already. The staff is lively and fun. In and out in 5 minutes all three times. Check them out! read more

Just showed up to get ice cream and the employee told me he was the only one working as soon as I came in the door. He then said no milkshakes, I'm not doing milk shakes. I said all good. Kept looking at the menu, then he said unprovoked, if you don't like that you can go somewhere else. There's another spot in Adam's Ave. I asked him if he wanted me to leave or something and he rambled on about how bad of a day he had. I told him I'm sorry he's had a bad day but he's being a bit aggressive over ice cream and I left. No excuse for that. Especially since I was being understanding of his situation. Screw this. read more

I sent my daughter over to get some ice cream and found that the ice cream is old you know it's old when it has chunks of ice all throughout the ice cream. Come on guys if it's old throw it out or regulate the coolers better. read more

I feel bad bc I used to work here and the last owner was AMAZING!!! He really prioritized cleanliness and good customer service. He sold the place maybe 10-12 months ago and the new owners just don't manage things well. They're always running out of things and even the workers dont look happy... theres a HUGE DIFFERENCE in the amount of thing's available and quality overall. Sorry but this just isnt a good store anymore. I'd rather drive to another baskin then come here and get the bad service and quality. read more

Turkey day fixin's sounds horrid, doesn't it? NOT, it was truly delish as was the cherries jubilee.

This Baskin Robbins is very, very clean and the staff duper funny! I hadn't been to Baskin Robbins in a while, so flavors have changed slightly, so it was nice that the staff was able to suggest and recommend so personably and easily. I really liked the fact they were honest about their personable faves and dislikes. It was nice to know I wasn't just another sell! Would absolutely come again, especially for their new cheesecake icecream, with the graham swirl How funny that it's green though? Yummaaay!! read more

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Arrived at the door tonight at 9:57pm. I realize that was just 3 minutes before closing. The young man working tonight locked the doors just as I pulled in. At first I was denied service flat out stating that his boss said so. Then only when I advised I'd be making this experience known was I asked what I would be purchasing if I were to be let in. I responded I would like a pre-made ice cream cake. He then asked if I needed anything else. I responded I'd like some candles and a lighter. He said he didn't sell lighters. So I said I'd like matches. I would've been fine with this...but there's still a problem...I wonder how the service would've been even after being let in. My conclusion: They turned down $50 in 7 min and a decent tip. How many scoops of ice cream for $50? I bet like most people that manager wants more in wages. Yet another problem, she's got to go the extra mile to EARN it. read more

Passed by today and they were finally open! Had to go in and get me a sundae. It's their grand opening and everything is set up nicely and clean. Staff is very friendly. They have 36 ice cream flavors! It's located in a shopping center and there is plenty of parking. Glad they're open til 10pm! read more

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So my daughter and I finally decided to get some ice cream here. I asked the female employee for two scoops. All the other 6 times I've been there, I was charged a double-scoop, which is $6,99 + tax. The employee rang me up with charging me $11.92. It took me a few seconds to realize that this was way over the $6.99 deal. I asked her to change it, which of course she had so idea. The manager was there and briefly argued with me that if they gave me two cups, then I should be charged for a single scoop ($5.99 * 2). Are you guys hurting THAT BAD for business that you need to over-charge a dad and his little daughter just because of the cups? He finally refunded me $1.50, which is better than nothing, but seriously what a bad example of how to try to avoid the obvious that if someone wants two scoops, it's YOUR JOB as the employee and the seller. Gee, he's with his daughter. Let me ask him if he wants the double-scoop deal. A little common sense here can go a long way. And maybe we would have be there 31 more times. At least the other employees instantly got it right. It's experiences like this that truly will get me to make sure to grab that extra ice cream at the store. It's not about the money either. What's $3 with today's inflation? Let me give you guys a business tip: asking people if they want the commonly best obvious deal (I'm getting two scoops, most likely a double-scoop deal is what I want; not to be charged for a single scoop....2 times!) (since you guys see the prices everyday) and feelings of experience during the buying process go a long way. And why was I apologizing for your mistake? I'm never apologizing for a seller's mistake ever again. read more

New Baskin Robbins on El Cajon Boulevard in North Park. Store is clean, and service is good. Both guys were pretty friendly and gave samples of the flavors. When I walked in, it smelled like fresh baked sugar waffle cones. And the waffle cone did taste so good! When I went on a summer evening, there were about ten people in the store. It would be better if they had a designated line with a rope (like at Coldstone stores), or a number ticket system. Overall, good ice cream, the best waffle cones, and good customer service. read more