I went in to redeem my birthday reward (I received an email about it, so I thought it was valid), but it didn't show up in their system. Maybe because it was June 30th and with my birthday being on July 4th, the reward wouldn't activate until July 1st. Either way, Naz, the associate working at the time, was incredibly patient and kind my entire visit, graciously accommodating me. I will definitely be back to this store as it's nearby all my favorite shops, with incredible customer service to boot! read more

Parking lot is a bit chaotic, but this is one of my favorite Cold Stone locations. They're super friendly at this location, quick service, and a clean store. Each time I come, I get the same thing: cotton candy ice cream with Oreos (the only correct order if you ask me ). I'll be back all summer long with my kiddos to enjoy some yummy ice cream-& escape the heat. read more

Cold Stone Creamery - Cotton candy love it - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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Ice cream: 5/5 Service: 4/5 Value: 3/5 Shop cleanliness: 1/5 Let's just start by saying that the ice cream was delicious! However, $10 for a scoop with the mix-ins?! It just felt very steep. Docked a star because the shop smelled horrendous upon entering. It smelled like vomit or rotting milk...maybe both. I wanted to get out of there as fast as possible. Some of my friends entered and turned around immediately without ordering. It was that bad. Love Coldstone, but I will probably not come back to this location. read more

We've been coming to this Cold Stone for a while because they make one of our favorite ice cream combos. Even though the prices are a bit high, we usually don't mind since the service is friendly and the ice cream is good. Unfortunately, our experience today was disappointing. I ordered the Cheesecake Fantasy in a "Love It" size, and my boyfriend got the Founder's Favorite. Right away we noticed his cup had noticeably less ice cream than mine. When we mentioned it, the staff insisted it was the same amount. Once both cups were side by side (see photo), it was obvious they weren't. Another employee said it was because his flavor had fewer toppings, but we've ordered this many times before and never had that issue sometimes they even overfill it. We left disappointed that our concern wasn't acknowledged or resolved. It's unfortunate because we've enjoyed coming here for a long time, but this visit really missed the mark. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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This Cold Stone is about the same as any other Cold Stone. It's solid ice cream. There's a variety of flavors, and all of them are pretty good. The price is average as well - it's perfect for a hot summer day. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Tip: milkshakes are 50% off in Thursdays! I got a banana milkshake topped with roasted almonds. Which is essentially sweet cream mixed with a fresh banana. SO refreshing! Some fan favorites are the Founders Favorite and Banana Caramel Crunch. The ice cream is pricey but so good! read more

excellent service, excellent ice cream. This cold stone has a new owner and I'm very content with this location.

Haven't had Cold Stone in so long and totally forgot this location is so close to my house! Parking is fairly decent since it's on the less crowded part of the shopping center. The location is just like any other Cold Stone: small. Staff have always been nice and the ice cream is always delicious! This will now be my default place to come when I'm craving ice cream. read more

This was bizarre. We got 3 kid cups and the amount of ice cream in it was a complete joke. It was so chintzy and felt scammy. $20 down the drain. read more

My friends ordered me ice cream cupcakes as a surprise and they were AMAZING!!!! They were preordered so we just walked in, gave our name and it was ready for us. The cupcakes are in a dark chocolate shell, cake on the bottom, ice cream in the middle and frosting on top. So absolutely delicious. I can't stop thinking about them. The store is located in a busy shopping center but we parked right up front with no issues. The store was clean and we were greeted with a smile when we walked in. Even with customers inside, it was really quiet and felt a little stuffy so we enjoyed a cupcake outside before taking the rest home. I can't wait to get more!! read more

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This place smelled like wet moldy stinky towels when I walked in so they might want to start using new rags and not necessarily using the same wet ones or change something! However other than that the service was good and prompt. The ice cream creations were as delicious as they get. read more

I ordered 4 Like It sized ice creams- I was charged for 4 love it sized ice creams. It's the first time I've been to cold stone in a bit, and I will definitely not return to the franchise in the future. While I support the cost of items increasing to cover ever increasing costs of doing business, I do not support shady practices like this. Both of the individuals behind the counter knew I was upset, and heard me say it was shady business practices, but they certainly didn't offer to make it right. read more

My wife and I have been coming to this Cold Stone for a few years, so this is a long time coming. The whole staff is always kind and friendly, and they don't have a problem with hooking up the servings! I was throwing the wife a surprise birthday party and she had mentioned that the Strawberry Passion cake looked delicious. With that in mind I came back a couple of days later and talked with their baker with help of the owner and another employee. They were all on board and made great suggestions like why don't we combine the best of that cake with their other creation, surrender to strawberry. The cake turned out excellent and was a huge hit at that party. Thank you Cold Stone staff for your hard work on this, the cake was amazing! read more

Ice cream cake *yum* Reminds me of childhood birthdays and a favorite for celebrating a special someone. This location is in Mission Valley near the iHop and Oggis end of the shopping complex. Parking tends to not be too bad in this part since it's farther from Ikea and Costco. Service was mixed. We were waiting for a while but the cashier helped a couple that walked in to get their cake first before approaching us. They had a good selection of cakes available as well as the usual ice cream and mix in counter options. read more

I love Cold stone, but this particular one I have to say it need to be clean.. Glass displays, lights, menu, etc.. AM. read more

What is wrong with this place? The stench inside is putrid and vile, like really sour vomit or rotting food that someone tried to cover up with heavy cleaning products, topped with a side of a very obvious pesticide odor. We tried to tough it out but couldn't even hang long enough for our chance to order (or inquire about the horrific smell!) To make matters worse, there are signs posted saying something to the effect of "Sorry the glass is broken, but we promise our food is glass-free" referring to the cracked glass en casement over the ice cream. I can't imagine how badly one must want ice cream to weather the insanity going on in this place. We gtfo of there before ordering and I could still taste the odor in my mouth for a good 30 minutes after leaving. Someone ought to report this place to the health inspector. read more

I love cold stone and the workers are nice and give a generous amount. The chocolate devolution is my go to ice cream. The surrounding is also quiet and I love to sit by the fountain. read more

Cold Stone Creamery - Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - San Diego, California

This is my fave late night place to go! The staff is always so friendly and helpful! The service is fantastic!

I don't recommend cold stone for your ice cream cake festivities. I picked a birthday cake up on Sunday for my granddaughter, and I was so embarrassed everybody was complaining about the cake being stale.. am very upset about this and will not be ordering any more birthday cakes here. the decorating everything looked beautiful except for the cake itself it tasted stale. I felt bad for everyone especially my granddaughter so embarrassing. This place is good for their ice cream when you go in to pick up ice cream . read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

The ice cream here is so so good! The service is good. Sometimes it is quite busy and the line can be a bit long. It could use some updating, but overall it's really good and in a great location. read more

This store is terrible. We thought we'd give it another chance. They still didn't have waffle bowls with sprinkles and barely and waffle bowls or cones at all. It was very warm in the store. The store looks dirty with hand made sloppy unprofessional signs. So now they won't be making custom cakes. They didn't have any ice cream cupcakes. I was rushed through my order even though I was the only person in the store. My order was prepared so quickly, the brownie was barely cut so it was a giant glob in the middle. This was taken 1 minute after exiting the store, super soft and melted and this is a Love It. It barely filled the cup. Such a disappointment. We will not go back. read more

Cold Stone Creamery - Love it Chocolate devotion - Ice Cream & Frozen Yogurt Near Me - San Diego, California

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Nothing like ice cream on a rainy evening with your favorite human.... Thank you, Kaiya, for the best service ever!! You made the already delicious ice cream taste even sweeter read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Diego, California

As expected, my Cold Stone ice cream was exactly what I was looking for (I got banana ice cream with Nutter Butters) but I am leaving this review in appreciation of Pouria who seemed to be working hard at the front all on his own! My friends and I came in around 8:15pm- the store was closing at 9pm- and there was a bit of a line (2-3 people in front of us) as well as a pick up order that seemed to be what he was working on at that moment. By the time we got up to order, Pouria was working hard to make his way through the line. Now, I was already ready to commend him for his efforts at this point, but then the line grew until it suddenly was to the door! Pouria seemed to handle it like a champ-- he was efficient to keep the line moving, all while continuing to provide quality service! All by himself! So while the ice cream was that same as any other Cold Stone, the service I received tonight at this store was the review-worthy experience read more

Attention to all! This is a place where it is okay to be "high maintenance" with your selection... I'm just saying.... As I blast around getting my "steps" in...in this heat and humidity, occasionally, a refreshing cold ice cream concoction is on point! Coldstone has a myriad of ice cream flavors (20), toppings (45), edible cones (5), non-edible containers (3)...for all to choose from. Based on my extensive math knowledge..., I believe there are...(..thinking...calculating...thinking again and....got it!)....there are "ALOT" of combinations that you can come up with... Now, for me, ice cream wise, I do not waver from the basics...Neapolitan flavors..Chocolate, vanilla, and strawberry... This day, my hankering was combining chocolate and strawberry ice cream whipped together with raspberry and blueberries.... I am not sure why, but my first taste causes a reflex, which I can not control..."A single tear of pure bliss and joy...." This potpourri of flavors makes me quite happy and childlike for just a brief moment... Come on down here to Coldstone, find your concoction that gives you this similar feeling.....you won't regret it....I promise. Enjoy read more

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When I first walked in it has a weird funky smell, you need to change filters or get some fans. The off smell should have been a warning sign of how my ice cream was going to taste like. I haven't been here in a while and it appears to have gone down hill in quality. The guy must have been new because he had to keep looking at the sign to see what was in my order , fine, whatever if he is new. I ordered an Oreo overload in a waffle cone and received it in a paper bowl then told him again I asked for a waffle cone, ended up just going for a waffle bowl cup since the lady next to him had them out in a plastic storage bin. I went to pay and it was more than $12!!!! And I'm like in my head for what!!? I pay anyways, the waffle tasted old and stale and the Oreos must be off brand Oreos because you can tell the difference. This place new management or needs to close down , highly recommend NOT BUYING ANYTHING HERE!!! read more

Cold Stone Creamery - OREO Overload. Looks ok but taste old and stale with fake Oreos - Ice Cream & Frozen Yogurt Near Me - San Diego, California

I went here Friday night with my bratty friend who dragged me... I was pretty much forced to have ice cream for dinner even though I wanted a real meal. Oh well, I guess dessert for dinner can't be bad once in a while. The one and only thing I ever order from Cold Stone is Our Strawberry Blonde. It has been my go-to since I was in middle school or high school. I love the crunch of the graham crackers in it! Yum! read more

Cold Stone Creamery - Our Strawberry Blonde -Like it size - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Always good ice cream and service at this location. Major props though to the staff on this day. Came in on May 4th and they were piping Star Wars music. Nice and unexpected touch. Only wish they had more flavors. Would be nice to mix in a little pineapple and cherries into a rum and raisin... read more

Cold Stone Creamery - Going into hyperspace on this brain freeze! May the Fourth be with you! - Ice Cream & Frozen Yogurt Near Me - San Diego, California

Staff were very friendly and helpful. They were quick to offer sample flavors, get our order taken care and make sure we had the app in order to receive a discount. Prices these days are steep, so I appreciated the great customer service. read more

I didn't get what I expected. It still tasted good but I didn't get what I had ordered. I wanted a mix of two ice creams and got only one. Service wasn't the greatest unfortunately. Maybe because it was closing time already. read more

Worst birthday cake ever! So I ordered the cake I wanted for my birthday and my husband picked it up. The manager told my husband the icing was a little weird but didnt think it would be a big deal since it was already in the cold stone bag. However, when he got home he removed it from the bag and realized the cake looked nothing like a decent cake. It looked like it had melted due to its consistency and they used the wrong frosting color. What was worse is the actual cake wasn't even close to what it should have been inside. Not only was the icing bad, the cake was so awful my kids didn't even want yo eat it. read more

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Amazing service. Very friendly staff. Ambiance is inviting! The ice cream and topping choices are amazing! Food is kept clean.

This location never adds enough oreos to their refrigerated cookies and cream cake. It is basically vanilla ice cream between cake layers and oreos on top. I thought I would give them another try after hearing about a change in ownership but regret it. Will have to keep on going out of my way to the fantastic Grossmont location where they do things correctly. read more

racist employees! The worse feeling . * I walked in to the store I had my mask on but my husband forgot his mask , the employee I soon he walked asked if he have a mask we told (her)he forgot it she immediately and persistent offered one like was the end of the world ! We grab it and my husband put it on (we vaccinated) but OK I understand the covid situation and we totally fine but exactly 2minutes later a white male WALK IN (WITHOUT ) a MASK and absolutely nobody say nothing to him !!!! Nobody asked him wear a mask . Nobody offered him a mask !! I was so upset I wanted to say something but I didn't ! So rules only apply for who they choose ?! I ambiance I felt was I wasn't welcome I should be there ! Definitely not going back ! read more

First of all...I've never been a fan of this chain and it's overpriced ice cream BUT my husband drags me in occasionally. I also typically don't leave reviews bc I'm not a fan in the first place...BUT, seriously? You charge your customers $.35 if they use a debit card and it's below $15?! That is cheap AF. You are a chain. IN a popular shopping mall! You don't have a shortage of customers from what I've seen. Stop being cheap AF and cover the cost. This is 21st century! Also, this place was hella dirty. If you're gonna have WHITE subway tiles. CLEAN them...and your girl with the blue hair. Hair net. That mess was sloppy and all over the place making people's ice cream read more

Cold Stone Creamery - Sign proving this owner is cheap AF. - Ice Cream & Frozen Yogurt Near Me - San Diego, California

The sooner the better....inform customers...this coldstone here in Miramesa, Westview parkway has permanently shut down....closed.

As soon as you walk in, there's an overwhelming stench. The floors have arrows telling you where to go just in case, but the floors were a bit sticky. Maybe invest in a good cleaning crew? read more

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How do you have three employees at the front taking 10 minutes per order on a Thursday evening? Two other were waiting for their order to be taken for about 8 minutes and eventually left without ordering anything. Can't say how the ice cream was since I also left. Get your act together. read more

Cold Stone Creamery is not a bad place to get some ice cream. In fact, it's a very good place to get some. I stopped in after lunch, and tried the Cinnamon Ice Cream, a single scope on a sugar cone for three dollars and some change. The cinnamon ice cream had an aggressive flavor profile, in that the cinnamon flavor did not hold back, but I am not complaining, because I rather like it in sweets. However, the ice was not as creamy as I would of like, because it had a mild spongy appeal to it. It was good, but I much rather have ice cream that is creamy and dreamy. Service was very good and the man, the owner I believe, was friendly. The place was pretty clean, except for a few ice cream splatters on the tables, I was good to go. Good Ice cream... read more

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Appalled at the music that was playing!!! It was rap music, which is fine, but every other word was the "n" word and the "f" word. For a family ice cream place THIS IS NOT OKAY!! I hope the owner reads this and does something about it read more

Good Day, Yesterday I was out shopping with my family in Mission Valley strip mall off Friars that has Costco. We just finished shopping at Costco and I wanted some ice cream. My Mom was driving and I asked her if she could take a detour so I could. I walk into the shop as well as another woman who was a darker skin Asian woman and I am African American. No one acknowledged us. The two girls behind the counter said nothing. One girl who worked with Britney H. presented as though she was angry. She never made eye contact, asked if we had been helped, nothing. Britney H. was on the register with another customer. When Britney H. was done she huffed, looked at her co-worker and proceeded to walk towards us with an annoying look on her face. I look at her and said, hi I was next. She proceeded to take my order with the rudest attitude. I didn't say anything, I took a breath. Britney H. asked what size and I told her , love it size and I wanted a waffle cone. She walked away, didn't say a word, and she and her co-worker walked to the back. They both came out with the scooping spoons and they both began to toss them into the metal container by the ice cream making a loud sound. Britney H. had two spoons in her hand and because of how rude she was I was praying she didn't use dirty scoopers for my ice cream or her and her co-worker did something worse to the scoopers used for my ice cream. She begins to scoop my ice cream and again with an even more nasty attitude Britney H. asked "what size?!" At this point, I had taken enough breaths so I asked them are they ok, are they angry, because they are being so rude and nasty. They both said nothing. So I asked again are you two ok? Is there something going on? Do you need to say something? Because the two of you are behaving in such a ugly, nasty, rude, and disrespectful manner. Then they replied we are fine. I said, there is no way with how you both have behaved. We then walk to the register and I tell Britney H. If she didn't want to help people of color say that but her and her co-workers behavior is unacceptable considering I've been to several ColdStone Ice Cream parlors and this one is the worst in customer service and that is not ColdStone!! I took my ice cream and walked out but after 3 scoops I felt sick to my stomach because I wasn't sure of they did do something to the scoopers used for my ice cream because they're behavior was so rude, nasty and absolutely deplorable! At this point I want a refund, I've called corporate but I will highlight this post and send it to them as well. I threw the ice cream away. read more

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