I haven't been to a Baskin Robbins in years! It was pure nostalgia when I entered. Of course, I had to get my favorite, Black Walnut. The ice cream is still so yummy The staff were so helpful and nice. Great customer service and quick service. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Omg. Wow. Wow. Wow. Wow. This is crazy. I prefer a kids scoop...not a sample. This baskin robins is stingy. I thought the one by my house was bad, but wow. I won't be back to this location. The regular scoop cost was $5.99, kids scoop is $5.49. I know prices have gone up, but this isn't worth it. This has to be the smallest kids scoop Ive ever seen - and my oldest is 12 so I've been purchasing kids scoops for 12 years. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

This location is a great location of Baskin Robbins with lot more flavors than near by other locations. This location is very clean! This location cakes are very beautiful! This location team people are very friendly too! Folks, must visit here to see the difference read more

This spot has a fantastic array of flavors! The service is great and quick, and the place is SUPER clean. We've noticed it's a popular spot around here. The staff is very friendly and they have a wonderful selection of cakes. Worth checking out read more

whenever I visit this Baskin Robbins location, the aroma of those fresh waffle cones instantly brightens my day, and I discover so many ice cream flavors I never knew existed. It's quite a treat compared to the other Baskin-Robbin's spots around here. Service is fast and environment is very clean! read more

I'm not a fan of an ice cream parlor that weighs one scoop of ice cream nor am I a fan of the owner looking over their employees shoulders. This location also gives the least amount of ice cream in their samples, you can't really get a good taste from the small amount they give. Instead, I recommend you go grab a half gallon of Thrifty ice cream for half the cost. read more

This Baskin-Robbins is located in the same parking lot as the Von's right by the 210 Freeway. I have never had a bad experience here. All employees are friendly, helpful, and patient. If there's a slow moving line, it's because customers are taking their time. Once I actually saw a couple pay in all pennies, dimes and quarters , in year 2023. They parked their BMW next to my car so don't come at me about "hard times". The employee was so patient! The reason why I really love this location is because of their cake decorating services. I have a two year-old, and for both his birthdays we chose to get an Icecream cake. This year, he actually got to speak with their cake decorator, and someone else who coordinated the conversation to help ensure our custom cake looked exactly the way you wanted it. Their cake decorator did such a phenomenal job! I wish I had taken more pictures because my sons two later duck cake was so cute. Also, do you know how sometimes ice cream cakes just smell and taste like the freezer? definitely not the case here! Tasty and fresh :) I will continue to use them every year for special occasions and I highly recommend this location. read more

Baskin-Robbins - Customized two layer ducky cake. - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

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Family stop by here to get some ice cream. My son accidentally dropped his ice cream on the floor. I understand it's our fault but the store refused to offer a replacement or even a discount. read more

I love this Baskin Robbin's! This is by far the cleanest location i've been to!The staff is always so helpful and friendly when I walk in. Couldn't recommend this location enough! read more

I bought a cake for my Son here last week. It was Awful. It tasted like frostbite. I noticed it was packaged in Jan. We are in March. Never again. I spent $40 and my cake was gross. I will never buy from this store again. I don't trust the cake/ice cream anymore. read more

Bought this ice cream last Tuesday; usually buy double scoops for 5 different flavors for 30 something; these 3 single scoops and a pint cost 32 dollars or so. I changed to the pint because 2 single scoops cost more. The 2nd lady had to refund my card then recharge me; instead of just crediting me the $1 or so. Then she tells me about the buy a scoop get a scoop for my mobile carrier for next time. These are the scoops. read more

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Went in tonight and had a rude experience with an employee named Bri. I told her my order was wrong, and instead of helping, she insisted I was wrong. As someone who also works at Baskin-Robbins, I found this really unprofessional. Customers deserve better. read more

My husband and I usually come to this Baskin Robbins. Always have recieved great service!! Due to the corona virus, we waited in the car for the 2 guests to step out. One was a Grubhub person picking up. Pretty awesome to have that option!! Anywhoo, came in for my birthday cake, they had it!! And even used my $3.00 off coupon!! Great and friendly service!! Lots of ice cream cake options!! When we need some ice cream, this is our spot. read more

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My favorite BR location! The quality of the cakes + ice cream is consistently great but what matters to my family and I most is the service. Most locations give you the bare minimum effort when helping you but this store exceeds expectations with their professionalism. Highly recommend read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

I went in tonight , around 7pm. Went in for a pre packed Jamoca almond fudge. There was 1 employee at the time. And 3 groups ahead of me. Kayla, this review is for you. You were quick, friendly, and had a positive personality. That is not too often found these days. I haven't walked into a Baskin Robbin's in 5 years or so, gotta say I enjoyed this location. Valuable employee, clean location. Just wanted to give you a shout out. To let you know that positive experiences don't go unnoticed. read more

Winter white chocolate and cookie butter please! These flavors together...mmm delectable, tasty, complimentary. SO yummy! The employees are so friendly and welcoming here and super patient when you don't know what flavors to get! They do provide samples, which I enjoy when I'm in between flavors! My other choice I will go with next time is the Belgian Waffle. Sampled it but wanted to try the Cookie Butter as it was their flavor of the month! Generous scoops and pricing is great in my opinion. But really. This location is great, employees are great, and there is indoor seating available for if you choose to sit and enjoy your tasty treat! Never any issues when I've come here either with customer service or product. Thank you for making my sweet tooth happy guys! I'll be back for sure! read more

I wanted to give a special shout out to Cami! Came in last night with my family she was very welcoming and gave amazing recommendations. Super kind and helpful! read more

I gave a pint of blood for a pint of ice cream at the la county fair. My toddler ate the top portion of my coupon and i explained to the girl working there and she said they'd still honor it if you could still tell what it was and had the bar code. I sent my husband in to use it and they took back their word of honor. Super disappointed ! You can clearly see everything read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

This is by far THE WORST BR ever! I usually get prepackaged quarts and usually every other time I get one quart that is bad. Melted and then refrozen or grainy texture and gummy sticky like also. Yesterday, I took my 92 year old mom to get a sundae and to take back a quart that was subpar by far. The young man said Bc I put hot fudge on the top of a new container, and ate a couple of bites, he could not exchange it. Dude? Seriously!? I've never heard of not being able to return a SPOILED product. So, I said "whatever, I'll come see the owner tomorrow" and ordered two 3 Scoop Sundaes. This is what we got ( over 9$ each) below in the pictures. A small drizzle of whip cream on each, a drip hot fudge at bottom, and a few nuts way down deep by the tiniest scoops of ice cream I've ever seen! Jr scoops are bigger, seriously. Inflation I understand, but this is a scoop of crap I've ever been served. Worst place ever! Knew the original owner but will NOT be back. 19th and Carnelian store. Awful. So awful. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

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Normally when we go here they have good customer service. Tonight a girl helped me with very thin drawn eye brows and she wouldn't take my order until the register was free. Which was 5 minutes. She just stood around and waited. Then she took my order and put my change on the counter instead of handing it to me. She got my ice cream and then put it on the counter. Very rude! read more

Ordered a special ice cream cake and could not be more impressed. I ordered a pretty basic Pokemon cake. I didn't want the figures on it and wanted minimal frosting because my kids are not fans of frosting. I got a call that day asking for a little more detail on what I wanted. I mentioned that my 7 year old does not like the buttercream. To my surprise, they didn't use any buttercream. My son was so happy as am I. The cake did not go to waste because my kids loved it and they were so happy it was whip cream (which was like an extra bonus). read more

Baskin-Robbins - Pokemon cake with whip cream only. - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

I Got a birthday cake for my sons 7th birthday and he loved it. It was delicious. And the cake came out perfect better then I pictured in my head great customer service and im just very satisfied with this location. The owner and the employees are very friendly read more

On Monday evening I took my family over to 31 flavors to get some ice cream. The store was not busy and two employess were working behind the counter. When we walk in the two employess did not greet us and continued to talk between themselves. We ordered 4 single scoop ice creams with plain cones. I was shocked when the total was $25.56 for less than $1.00 worth of ice cream. I will never go back and I suggest that customers go to Thrifty and purchase the same ice cream for less then $8.00. Lesson learned. read more

This is a 2 scoop sundae. It's the size of one scoop. Paid $8. Never coming back. go to Handel's! read more

Baskin-Robbins - This is a 2 scoop sundae. Both scoops are the size of one. $8 dollars. Never coming back. Go to Handel's! - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Two teens, stoned out of their gourds, told me they had none of the ingredients for a vanilla sundae...at an ice cream shop.

I said I was never coming back here after they refused to honor gift certificates I got a year before. This was a few years ago. Well today I decided to go against my better judgement and go into get an ice cream cake for my son. I opened the freezer to get it to hear the cashier yelling behind me, "mam, mam, go ahead and close the freezer and I'll get it." The freezers are in the open for customers to go into. I didn't know I needed a degree in ice creamology to pull the cake out. Anyways, I left and went to Dairy Queen and got the same size cake that tastes much better for 20$ cheaper. Yes, they are charging 58$ for an ice cream cake that serves 12-16. When you're charging 60$ for a cake, you should step up your customer service read more

Never coming back. Would give 0 stars if I could. When I walked in, there was one employee working with the owner. The owner was on her phone with a significant line in the store, letting the employee suffer. I don't mind that the employee took a while to get to my order, I understand that part but if the owner is there... maybe help? Also witnessed said employee being berated by the owner. Seems like a horrible place to work, will not be returning :) read more

Doesn't matter if it's close to the morning or late at night, this place is probably opened whenever I'm strolling by to pick up ice cream. They always have a bunch of flavors and the staff is really nice. They also just added cakes, boba milk teas (which I have yet to try) but typically I get the pistachio or mint chip when I'm feeling like dessert. It's always packed here when I come! read more

Picked up a cake for Mother's Day and it looked just like online but whoever works here and did the writing on the cake gets an A+! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Really upset!! Honest mistake with the sprinkles on my kids ice cream sundae. They wouldn't exchange it. Asked me to buy another one. This is the worst customer service. read more

Ice cream good. Service stinks! My kiddos love coming here and it's conveniently located next to my daughters dance studio and our super market so we can't say no. However the service is lacking, sure you get the generic "welcome to (insert whatever name here)" but that's it. I've had to walk out because nobody has helped me and not because there wasn't enough staff because there were 4 people working but only 1 helping customers. Recently we were in a bit of a hurry and threw it out there to see if that would speed things up but nope! It just bounced right back so off we went. I'm not saying we won't be back because sadly my kids will convince either my husband or I just really hope they figure out why they don't have as much business as they used to. I rather walk to Rite Aid there I always get a smile with my ice cream and a MUCH smaller tab ;) read more

Clean and friendly establishment. Ice cream is very good here. Ice cream is a little pricey so I don't come here that often but enjoy the taste of it. read more

Baskin-Robbins - Anytime is a good time for an Ice cream sundae. - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Love this store! I live closer to another Baskin Robbins, but I come here because of the great service and cleanliness of the store. I don't know if it's a good thing or a bad thing that they already know my order by heart haha Cappuccino blast with Jamoca ice cream! read more

Baskin-Robbins - Grandma loved the cake we got from here! Perfect! - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Nice place to enjoy a scoop or sundae with the family. Customer service is good. Seating is no problem. There are many options it just depends on your taste buds. My favorites: Jamoca & strawberry read more

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I ordered a three scoop su ndae and when it was delivered it was melted. It also had no whipped cream and no cherry. I was very disappointed. The flavor of the cream was good but if your prices are going to be almost $10 I would have expected a better presentation. I will not be visiting again. read more

Kim was so rude not only to the customers but to employees while the customers wait for service I asked for the manage and was directed to Kim. She clearly did not want my business, won't go back read more

This baskin robbins is the most friendliest store i have been to! it is so clean and so organized! Every time i come here the employees make me feel so welcome! They have every flavor you can imagine! I have been to so many different baskin robbins and they never have certain flavors but this store has all the flavors! i only go to this store now!! it's amazing read more

Been here many times... The staff here is great! Each time I've been here the staff is very helpful and nice! Megan is awesome! Today Megan and her fellow BR team member told me about a coupon special they had. They had coupons by their register. Buy a cone get another for 99 cents with the coupon. I got a cone and I have ice cream for later! Yay!!! This BR is great!!! Thumbs up!! :) read more

Went to this location with another person, they asked for a sample to try a new flavor, the girl behind the counter said they don't do samples. Really?! Won't be back, plenty of other locations DO GLADLY offer samples. read more

Line was very long. Two people working. Saw what I think was a manager a few times. She should have helped when it was so busy. She was interacting with 2 girls that came in to bring milk and bananas but never helped staff. Not a good manager, you help your people. read more