We came after a Friday night movie with our 2 boys. my son and husband ordered and my 2nd son was standing in line and the other girl behind counter skipped over him and helped the adult in line behind him. We said "excuse me he's been waiting to order" and she said the other girl was going to help him. I dont think kids should be treated as less important customers. They are, after all, the reason we came into Baskin Robbins in the 1st place. read more

No sure why the negativities here. Just a typical BR :-) Five stars for sweet & young employees! read more

I ordered online for my son's birthday. However due to water issue, all restaurants were closed . But no one from the store called me so to leave some time for me to order from somewhere else. I din't get called to cancel the order until several hours away from the pick up. I am also told they will refund me and it takes about 5 days. Now 9 days passed I still didn't see the refund. Luckily I checked. I called them several time and they said they still are checking the status. Very frustrating experience. read more

Getting more and more crowded... yay for the awesome new flavors. Love the watermelon chip!

Gosh I've been here so many times. Need to take a Lactaid pill before eating ice cream. After the movie today, I walked in with my sons and asked for water...they told me that they didn't have water and suggested I buy a bottle. I asked her if she was serious and she said yes. So I informed her that she just lost my business. Won't be going back. Such a disappointment. Never heard of an ice cream shop that doesn't provide complimentary water. Too bad. read more

I always get the same thing- jamoca almond fudge sundae. As usual, it was delicious! But, almost as important was the customer service here. These girls were super nice and patient with us. Thanks ladies! read more

I was in on 4/26/22 and had a great experience. It was a warm afternoon so the store was busy, but the woman working was very friendly and very efficient! Thank you! read more

The only thing I can say that was good was the ice cream. Service was horrible, and it was my birthday. I'm picking a New location for ice cream. This one has lost my business. read more

I love the variety of flavors... However, I don't like the $2+ for a single scoop. Also, I don't like the fact that they don't have $1 scoop on Tuesday nights. They used to have in the past, and all other stores have it. Why don't you have it?! read more

I find the service here to be prompt and friendly! They have the flavors I want and are ready to scoop them! I still like Baskin Robbins over other ice creams available. In addition, I enjoy coffee with my ice cream with a Starbucks next door; it's a perfect pair! read more

Terrible store- half the selection of ice cream, disorganized, dirty, very little selection of all products. Very rude. Horrible experience. I go to the carmel mountain baskin robbins all the time and they are SO nice & always have every selection with a free waffle cone with 2 scoops! I thought baskin robbins were all high quality but skip the poway and go to the clean carmel mountain store with the super nice owner to greet you! read more

The staff here is really nice and the place is clean as well. They have a great selection of ice cream and are very generous with scoop sizes. Favorite flavors personally include Oreo, strawberry cheesecake, and pralines & cream. read more

The staff here was super friendly and must I say, they make awesome milkshakes here! Definitely going back to this location if I happen to be in the area soon! read more

I ordered the sundae shake and it was pretty good. I was disappointed that it only came in one size and it was only 3/4ths full.

When your advertised that your closing time is 11pm be open! Showed up at 10:30 and door was locked employee was still in store but closed early! Went out of my way to make it there before closing. Disappointed kids and mom! Change hours if not going to stay open. read more

The staff here is always super nice and helpful. Some weeks I stop in 3-4 times . I feel so bad because I usually run in 20 minutes before closing. Yeah i'm that guy. They always keep smiling and don't seem to have an issue with that. Great selection as well. read more

I feel like this place is going down hill. EVERYTIME I come in it's always extremely slow service. I was just there today and was helped by a young lady who looked like she could be a manager and was just taking her sweet time while the other workers helped 2 more families while she was still on mine. The amount of ice cream we got looked like less than a scoop( we ordered 2 Banana royales). Not very impressed. read more

Awesome! Friendly servers. Ana and Gabby are a great team. Ice cream is always the best quality. The banana split is a great value!

Nice staff- decent cake selection. Not bad for a chain

I don't know why this location does not participate in the $1 scoop night other than the owners of this location believe that they have a "captive audience" being that they are next door to the movie theater. The prices are a bit outrageous too. I wouldn't bother ordering a birthday cake from this location. First, you had better be ordering 48 hours in advance, or NO dice. Then, they nickle and dime you to death on any little change you want to make. Change the icing color from the one offered in the picture book? $3 extra. Want a custom flavor of ice cream (not the pre-made molds they order that are ready to frost)? $5 extra. By the time you are done you need a second mortgage to afford the darn cake. Thanks, but I'll take my business up the street to the Scripps Ranch location were they are more than happy to customize their cakes for no additional cost. I don't get it? How can 2 stores so close to one another be soo different? read more

I walked into this Baskin Robbins on Veterans Day with my twin boys to request the complimentary scoop of camoflauge ice cream and small cone that had been advertised on national lists honoring Veterans on their day. I had planned to enjoy my complimentary cone, and purchase a cone for each of my sons. You can imagine my disapointment when the young lady at the counter told me that the Poway Road location (a franchise) was not participating in the event. I thought it was a poor choice for management to opt out of honoring Veterans like myself. I asked myself, was one small scoop of ice cream really too much to provide as a thank you for a veteran? Many merchants in Poway, and throughout San Diego county welcomed Veterans, providing discounts, or complimentary items (a complimentary movie was even available in Poway to honor us veterans). Needless to say, I left this Baskin Robbins, and the store lost out on my purchase for my sons. I spoke with a family member of another veteran outside the store, and shared my experience. The woman said she was angry, citing the fact that her father was a WWII Veteran, and Basking Robbins made the wrong choice, message being--you're not worth the price of one small ice cream cone. Mindful that the franchise rolled out their November campaign of camoflauge ice cream, with big sales so far, was it worth the loss of business from at least two Veterans? I'm hopeful Baskin Robbins will reconsider their way of supporting Veterans, and avoid what may be perceived as false advertising on a national level. When a franchise store chooses not to participate in a national campign, that is reflective of the retailer as a whole. Baskin Robbins, as the #1 ice cream retailer in the USA, a percentage of sales on one day in the month going to a non-profit is comendable; an in-person support one day a year is much better. San Diego county is home to the largest Veteran population in the U.S., and we have strong purchasing power. I wonder how many Veterans may read this, and think as I did...I've experienced better. Mona A. Poway, CA read more

Always good service came in for a Banana Split for Banana Split Day delicious as always and good customer service Oreo Malt Madness looks good read more

Eh. Not a huge fan of baskin robins. Their ice cream taste like it has freezer burn half the time. It is way too pricey for the tiny portions they give you. read more

Service was fine. Ice cream was good. What more would you want? Nothing!

Prefer this location over most. The girls are friendly and don't jip on portions. My favorite is the Halloween themed Trix Oreo Treat that is only available in October. read more

Pricey. Service is sub par. I met the owner one night and she was quite mean to her staff. I felt bad for the kids behind the counter. I'd rather go somewhere else. read more

Management is absolutely horrible here. The rumors are true, DO NOT COME HERE. They mistreat their employees. They never have ice cream in stock and are constantly running out of supplies. Go to the one in Carmel Mountain, different owners. read more

Friendly, best chocolate flavors anywhere, best chocolate dipped waffle cones around.

The ice cream is amazing as as it will ever get! Predictable as always. =) I am only giving it a 3 star rating because the service is REALLY REALLY slow. I hate to say it, but when businesses are staffed by teenagers, it tends to be the case. Won't prevent me from coming back in the future but it makes for more of a drawn out experience. read more

I am a very nice person and it takes a lot for me to say something. I walked in with my family to get some ice cream for my son that had a bad day and wanted to give him a nice evening and fill my pregnancy craving. I have never in my life experienced the worst customer service until I came in here. The blonde girl that was "serving us" was very rude and impatient with us deciding our ice cream. My husband walked out of the store and I didn't know why he did but I continued with our order. While she was getting my son his scoop her ponytail was long enough to get into the other ice team tub. That was my first disgust. Then after getting my sons icecream she slammed it on the counter. That's when I lost it. I asked my husband why he walked out and he told me he heard her talking to the other employee about us saying "it's not that hard to pick a flavor". From the first moment walking in we received attitude and it felt like our presence was bothering her. If you don't want to work there then don't. We left without ice cream and went to cold stone to receive the best customer service and better Ice cream to also fill my pregnant craving and to fix my sons bad day. I will never go to any baskin robins ever again and I will for sure be letting everyone I know to not go to this location unless you would want Ice cream slammed in front of your face. read more

This is the cleanest B-R in the area with the best service. We love the ice cream and will go out of our way to get to this location. They are very creative with a cakes. read more

Went to their special for 1 scoop for 1$,2 scoop for 2$ 3 scoop for 3$. And I ordered 2 scoops of spiderman and cotton candy.... when I started eating it, it was luke warm and tasted like its been sitting out for 10 minutes!!! DISAPPOINTING! !!! read more

So now I am at Vons buying ice cream instead of 31 Flavors. I don't think this business will be in business much longer 1 due to managers attitude and 2 due to the fact they have chosen to make their restroom non-public (not even available to customers). They have always had a public restroom until I visited today. Manager gave me a long explanation about how they closed it because they have to call the plumber all the time. Dear owner - can't continue to charge exorbitant prices and not have a restroom when people bring small children there. Not convenient and not a friendly customer service attitude. read more

We stopped by Baskin & Robbins for some soft ice cream today for we had several pleasant experience there last year. However today will be our last visit given todays' experience. We ordered 2 cones and headed for the car to enjoy the soft ice cream out of the brisk breeze. We (mostly me) were upset for BOTH cones were not filled below about 1/2" (yes, 1/2 inch) beneath the top lip of the cone. I have NEVER had a soft ice cream cone from any company across the country or in an airport over many years where the cone was NOT filled from the bottom to the top. Very disappointing for value. Perhaps this is the new normal but was not the case at a competitor's store in CMR last week. Two customers are now lost just as spring gets here. read more

I've recently gone back to try out Baskin Robbins after a 6 month hiatus. I have to say the place is better than what I remember. The staff members are always nice and bring a smile to my face. I forgot how much I loved their cookies and cream Yumm!!. I am for sure going to be making it a place I get ice cream with my family more often than before. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Poway, California

I could handle the ridiculous prices, and I could handle the sometimes long wait (only because the staff was always so lovely), but I will NOT patronize any establishment that will not allow paying customers to use the restroom facilities, because "it's too much upkeep". Are you bleeping kidding me? Who goes to ice cream parlors: kids. And who--above all others--needs access to a sink and a toilet (especially after ice cream, you morons): kids. I'm a regular customer who walked out yesterday, and won't be returning. Good job management! The yogurt shop across the street thanks you. read more

Gabby is the best! She had a store packed full of customers with no one to assist and she was courteous, quick, and accurate with a smile the whole time! We were so impressed and appreciated her hard work! And the ice cream was delish, of course! read more