No customer service I ordered 90 dollars worth of ice cream gave a 100 dollar bill they didn't except it with a attitude if you don't want my business than I'll take it elsewhere very unprofessional read more

While it has taken me a few months to get over the appalling way I was treated last time, I'm glad that I gave this location another chance. Corporate was quick and excellent in their response to my complaint, and the franchise owner also reached out. I decided to stop by Sunday for the first time since the "experience," and Daniel served me. Daniel was easily the tipping point that put this location back in my good graces. Daniel was so incredibly friendly and efficient; even though he was with another customer, he immediately acknowledged me when I came in. He nailed my order and reminded me why I should (and definitely will) come back. Though sometimes difficult, it's important as a customer to remember that most businesses want us to feel happy. Every so often, things happen. My negative experience last time was one out of a dozen positive experiences. It is unfair to judge the whole franchise based off of one worthless employee. Thank you Daniel for your excellent service, thank you owner Andy for your quick response, and thank you Corporate for your attentiveness to the situation. Will definitely be back! read more

It's amazing how the store hours say that they're open on Sunday until 10 during COVID 19. I got there at 8:00 and they didn't serve us. They didn't even let us in. When we tried to communicate with an employee through the window she ignored us. The fact that there were multiple people waiting outside makes it even more sad. I hope they improve how they communicate their store hours and how they act in situations like these. I unfortunately don't see myself going there anymore seeing as how I was supposed to redeem my free birthday scoop today. read more

I don't write reviews but it was annoying that at 8pm they were closed when it said 10pm is the time they close. The people who work at this baskin shouldn't work there at all. They're just ruining it for everyone who just wants ice cream. I would just say SAVE your time and go to a different one. Hopefully one day this one will hire new employees who actually close at the right time and don't leave notes on the door lol. read more

Friendly staff. Can't go wrong with BR Ice cream cake! Wished they didn't charge for writing something on their cakes though. BOO!

I loove baskin robins and one of my favorite things to get here is the oreo cookie shake this was my first time to this location and was craving an oreo cookie shake! i was the only person in the store by the time i ordered, no line and not busy one worker too, friendly, good service but i give it 2 stars instead of 5 because the guy put so much milk and blended it so much, it literally tasted like a thick milk drink with hints of chocolate mush.. I'm used to my usual Baskin Robbins oreo cookie shake being thick, creamy, with chunks of oreo pieces here and there! this was a disappointing shake that i hope i don't have to deal with again :/ read more

My favorite ice cream spot at all times. Just right down the street and walking distance from where I live. Perfect spot for me and my family. read more

Very friendly service. The ice cream cone is always crispy. Love the variety of ice cream flavor. Don't forget to sign up on their mailing list, FREE ice cream on your birthday! read more

I walked in today and immediately had to walk out. I was so turned off, I couldn't even place an order. There is a worker, who has a VERY strong, pungent smell, like she hasn't bathed in weeks. That was the first turn off. I couldn't have someone smelling that bad, handling any food that I will be eating. She also wore no gloves and kept putting her hands on her face and mouth. With the health crises we are currently living in, that is extremely unsanitary and gross. There's no way that I'd ever go back to that location. I went to the other Baskin Robbins on Chatsworth St. read more

Lazy female working tonight made this such a horrible experience. The guy working was friendly and nice. Have no idea why this girl was so irritable and even slammed the coolers because she was upset. Bad customer service. Don't have my receipt because I would post her name. Hope management reads this. read more

They have very good ice cream but when I ask for drinking water just they fill the cup from the faucet and gave it to me . My recommendation to all people goes for ice cream take water by yourself first read more

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Disgusting alert: Came in today with my daughter around 2pm. Girl who made our order was a little out of it. Asked same questions over and over. Wasnt bothered by it until she made a mess of my drink and wiped my cup down with a disgusting counter towel. Had black stuff all over it! Didnt think to change the cup out or use a napkin? Had to use a nasty ass towel? I told her I worked in food service and to not to do that again to anyone else. I walked out of there afterwards because we were going to be late for an appt... read more

$6.39 for a chocolate malt. Are you kidding me. Good but sooo overpriced!! But I have to give it to them they do have some good ice cream flavors. They are not the best but good. read more

I only get ice cream cakes from here and it never disappoints!!!

It was extremely hot outside when I saw this Baskin Robbins. It was like water in desert for me ))) hit the snickers one and killed it ride away. It was yummy. Want to thank the staff, very polite and nice person. read more

Baskin-Robbins - Snickers ice-cream - Ice Cream & Frozen Yogurt Near Me - Northridge, California

SUPER EXPENSIVE . the oriental girl there was super rude and acted as if she something else better to do. I bought a cake for my mom and two shakes .She didn't bother to tell me it is extra to write on a cake , but they don't tell you until AFTER you pay. which is super shady. she rushed me a lot .I'm okay with paying for extra stuff like that but be upfront about it ,and let the customer know . read more

This is a dangerous place to have within walking distance, but also very nice on hot summer days. I'm giving it 3 stars because my favorite flavor (Love Potion #31) is not carried year round--only in February. Also, this location needs more places to sit. The prices seem to go up every time I walk in here. Another favorite of mine? The Cappuccino Blast. It's so yummy. read more

Staff treat you like they're doing a favor by serving you. I'll get my ice cream at the supermarket.

The most expensive icecream that I have had ever! The environment wasn't clean at all so it was't appropriate for serving icecream! The quality of icecream ingredients were completely ordinery so I don't know why the menu prices were unfair! I was so confuesd!!!!!!! read more

Ice cream is always good ( I had the salted caramel and old fashioned butter pecan) no complaints about the ice cream....but service wasn't so great. read more

Baskin Robbins, as a chain, feels like it needs to be reinvented. It's age is really starting to show. Every single location I've been to in the area, feels worn, beat-up, fading. This location in particular, I think, is the best in the area, though. It still needs to be updated, but I've had the best experiences at this location. read more

I am writing a review simply because the young man that helped me and my Son last night is adorable and super friendly!!! I have found that typically the young people that work are rude and bothered by customers. This guy was sweet!!! I will definitely go back to this location again! read more

Worst experience at baskin Robbins ever I will no longer be coming to this location. They have item on the menu that you can't order. The customer service was terrible and when I asked to talk to a manager I was told ain't no manager here. Don't ever come here if you're in the northridge area near CSUN read more

While they could not create the order I requested at the last minute (my bad!), when I called the shop, they checked and called me back within five minutes. Good try, BR. Thx to Daniel for his courteous customer service. read more

I am writing this review because I had the best customer service from this baskin Robbins. I also had the most fun talking to the two young men working there on November 14th. I will be sure to go back and visit soon. read more

I've been a long time customer, but I was so disappointed in your choice of employees for this particular location. I hope the owners of this particular Baskin Robbins reads this review, these two employees needs to be fired. In this economy with so many people out of work, it's a shame for these two guys to have a job, while so many others would love to have their job. Your workers on October 27, 2011 at 8PM were extremely rude and racial. It was a white and hispanic employee, I think the white employee was the manager. It was my birthday today, so I decided to stop by to get a free scoop of ice cream. I showed them, my driver's license, but they said it wasn't good enough, that I needed to print out a email. So I show them my iPhone, they said, "you have to go home to print it out." I said, all places accept it, when you show by iPhone, you are still able to scan the bar code. All companies want to be environmentally consciences. They said, "No, too bad, you have to print it out." I said, I think that is wrong, and your trying to be difficult, and I started to walk away. As I was walking out, I hear them say, "Have a Happy Birthday" sarcastically and started laughing and then said, "Ching Chong Chang", and laughed some more. I was so mad, but I decide to just walk away. I truly hope, the owners or the corporate office is listening to this, and do something about it. This was absolutely ridiculous. If they do this to the wrong person, it would have been an altercation for sure. I am going to call and email the corporate office as well. This kind of behavior is uncalled for and unacceptable. Also, they had a friend that wasn't working there just hanging out, and they probably did this to show off to their friend. All of them were laughing together while I was walking out, and continue to talk and laugh, while I'm outside. I couldn't hear what they were saying, but you just see hi-fiving and laughing. Nobody wants to be treated this way. read more

Came to this Baskin Robbins a couple days ago with my friends after going to Kickin Kasian, there was only one girl behind the counter working. Her service was great but it was took almost ten minutes for us to be served since it was so busy. After leaving the store almost an hour later she was still by herself. The owner should look into hiring more people. read more

Good ice cream but bad customer service. I bring my kids here at least once a week and my two year old needed to go to the bathroom. I understand restrooms are not for the public but a two year old doesn't understand that. I was so upset the workers didn't allow us to use the bathroom especially for being a paying customer. They should change their bathroom policy or learn when to make an exception! read more

ugh....bad service...loud irritating techno music...employees more interested in their cell phones and their own plans than actually helping anyone...and on top of this..its EXPENSIVE! That being said...the ice cream was good....was it worth it?? read more

What can be said about Baksin Robbins except for they have great ice cream! A bit overpriced but your paying for the experience and the convenience factor. read more

Good ole' Baskin Robbins. The parking here can be bad, but I usually get lucky and just park on the street right outside the front door. The last time I came here, there was just a single worker behind the counter helping a line of 5, so it took us a good amount of time to be served. It looked like he didn't have a sense of urgency, but whatever, the cappuccino blast was pretty worth it. read more

Baskin Robbins is classic, I've been eating it since my childhood. Not really a fan of the prices for scoops but the ice cream still does taste good. read more

Rather ordinary ice cream these days compared to many creameries that are popping up all over. The store now looks ratty tatty and not so fresh and clean anymore. But, it's the Jamoca Almond Fudge that does lure me in every now and then; but know, I see BR being sold in markets. read more

I'm a '30 year veteran' of all things 31, haagn dazs and b&j. This is the best 31 flavors in southern cal. I go there all the time.

One worker and 5 customers, it took us 15 minutes just to order ice cream. This place needs a few workers if they want repeat customers.

I love coming here . Francis is so nice and I really think he should have a tip jar so I can show some extra love love love my ice cream :)

This location has great service. The ice cream cakes are always fresh and delicious. They have a good selection of flavors.

I was very disappointed in you and your customer service. I joined the birthday club and you would not honor the coupon I was sent. The employee "serving" me was rude to top it off. What a way to say happy birthday. NOT. I will not return to your store. read more

I live very close to this place and go often after dinner. They often do not have enough staff and the prices are a bit high. The product is good so the 2 stars is based on slow service and for this location not the franchise as a whole.At least half the time I have went in this location in the last 2 months the soft serve machine has not been working. I almost always go for the 31 below and this means I cannot get what I went there for.. If it only happened once or maybe even twice I could understand but it happens very often. I will not be returning here and this stinks because its by far the closest place for me to walk for a desert after dinner. read more

I'm a frequent cappuccino blast customer & love the friendly service. The prices are reasonable and are lower than some other Baskin Robbins in the area. Place is always clean which is a plus! read more