Great place my wife and I go there every so often. Have plenty of flavors but miss their cherry fudge chocolate bar flavor the first couple times we went there. Have a few different cakes for parties too. Nice, cheery staff. Love ice cream! read more

Brought our grand kids in on MLK day and it looked like they were going out of business. At least half of the flavors were empty or completely missing. No mint chip, no baseball nut, no gold medal ribbon, etc - just empty space in the freezer. Not that it mattered for us, but the bathroom had an out of service sign on it. read more

Tubs are clean, staff is pleasant, tables are clean, floors and bathroom need to be mopped.

Very Nice kid that woks there. This is the worse ice cream I ever had. Butter Pecan with Artificial Flavors. No flavor at all and definitely not ice cream texture. Never again . Baskin Robins why did you go so cheap with horrible ingredients? Service was great. read more

Out of ice cream when all you sell is ice cream. Not sure how this is possible and be out of every flavor, pint, brownie etc. Come on in if you want a cake maybe? Maybe cones to snack on? Didn't inquire of the whipped cream was out but might be. read more

Only because I have to put a star I gave it a one. I ordered thanksgiving turkey cake the system allowed me to place a pick up on thanksgiving. I went in that Monday before. Asked the 2 girls working if they were open one said yes the other said no. Then she said if we are open I'm quitting. I said please find out and have a manger call me. No call I go to pick up they are closed. So I called and ask to speak to a manger and I am told " no manger works here" they just come and go I'll have one call you have called 4 times and still no call from a manger. The last time I called a worker said let me call my manger. He comes back on the phone and says I know it's not right but manger nothing they can do and there will not call back. Sorry Sounds like the kids working there just kinda have free rain to do as they want. I would look for another place to order from or call everyday and confirm they will be open. Can't take there word it will be open. And don't bother asking for a manger they don't have one. read more

Ordered a cake online on April 15 and received a call the afternoon before I was set to pick it up (April 27) saying "yeah sorry we don't have the kit to make that so what do you wanna do?" When I said I wanted a refund, I was hit with "hmm not sure we can do that since you ordered online." No manager has returned my call. I had to scramble on a Friday night to find a cake and decorate it for my son's birthday. I rarely leave reviews unless service is exceptionable or deplorable and sadly this was the latter. Poor customer service and completely irresponsible not to check if the kits were in stock when the cake was ordered or maybe at least a FEW days in advance? I've ordered multiple cakes from here for years and stop in all the time for a scoop with family. Sadly, I will not be giving them anymore business. Guess I need to start a dispute on my credit card. Do better Baskins Robbins Anthem. read more

I stopped at Baskin and Robbins today, Sunday May 30th for two quarts of ice cream. I was greeted by a nice young lady dressed in black. The lady promptly asked if she could assist me, and I inquired about ice cream cakes. After looking over the available selection in the freezer section, I decided to opt for a quart of chocolate chip mint, and Jamoka almond fudge. The nice young lady was very courteous and professional. I have been doing business with this store for quite some time, and never had the great service extended to me today. I should have gotten her name, but failed to do so. If I see her again, I will let the manager know about the outstanding service this lady provided. Thank you. Mike..,,Anthem read more

We go to this Baskin Robbins about once every month or two (don't live in Anthem) we go to the park nearby and always stop in for a cappuccino drink. Both my husband and myself. We were just in the other day and the bathroom is still Out Of Order! It has been this way for a couple of months now. The owner should spend a little money and get whatever is wrong with it fixed, a customer shouldn't have to go next door to Subway and use theirs as the girl suggested. I am sure Subway doesn't really enjoy everyone who is not purchasing anything from them using their bathroom. Also, for as much as the Cappuccino Blast have gone up (and now they want tips on top of the price) in price over the last couple of years, you should give the customer a decent size scoop of ice-cream. My husband or myself barely tasted any of the ice-cream. Also, EVERY Baskin Robbin gives military discount, except this one, SHAMEFULL!! The girl was nice who helped us the other day, probably the only positive thing. Unfortunately, that will be our last time visiting this one. read more

The staff is friendly enough but I was shocked by how filthy the store was. The floor looked like it hasn't been mopped in months and do not look behind the pink chairs in the front by the windows, there were dead bugs and piles of dust and hair. Tables and chairs have obviously not been wiped down. While the ice cream tasted fine my family and I were concerned about the possible condition of the back where ice cream is stored. We won't be returning to the Anthem location. read more

Blast from my past up here in Anthem. There are several locations in the valley, but ended up grabbing a cone at this location. They have holiday flavors, but went with the classic Choc/PB combination for under 3 bucks for a single scoop. On your receipt, BR offers plenty of ways to save money on your next visit and even get a free scoop. read more

Baskin Robbins - 3 bucks - Ice Cream & Frozen Yogurt Near Me - New River, Arizona

I respect BR for employing many Anthem teens with first time jobs. We all started somewhere and need a place to learn. I recently ordered a cake for my daughters special 13th bday and was so thankful. Sophia takes the cake, no pun intended, for wonderful customer service, attitude, since of urgency, and she is EXTREMELY talented. This was superb art and yumminess all in one! Thanks again Sophia for making another Wonderful memory for our child's birthday. BR really has someone special in their ranks with you. We will continue to come back year after year for your yummy creations and decorative expertise. And I was also pleased to see the teamwork and supportive spirit of the staff when I picked up the cake. They all sang praises of Sophia's work and sent me off excited to gift my daughter with her special one of a kind cake. So thankful!! read more

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Wow, has been a really long time since I had ice cream. I wanted bubble gum, but they didnt have it, so then I wanted coconut, but again, they didnt have it. So I went with the rocky road, but just wasnt good enough. read more

This was by far the filthiest store I've ever been in. The stainless steel appliance behind the counter, looked as if they hadn't been cleaned in forever. A great that protects a fan and may be an icemaker looks as if my German Shepherd walked up against it for a year and it took all of his shedding hair and kept it also underneath there. I am sure there is some thing with a ZIP Code and eight legs. Such a shame for such a nice town. I would give it a negative number if I could. read more

Went last night with the family and it was s a pretty average experience. I'm glad they're starting to roll out more popular items rather than their usual but with everything going on it's acceptable. Their ice cream is either melting or freezer burned which is the reason for my 4-star review. I will say they pack as much into your cone/cup which is always nice to see! Staff, like always, is very friendly and helpful. read more

I ordered my daughters birthday cake online. When I went to pick it up it was the wrong cake!! I totally panicked (poor girl at the counter) but she did a quick re-decorate, and made the cake a success! Super helpful crew there. Crisis averted! Thank you!! read more

Went in tonight for some quick ice cream. Elle took our order and was nice. Other girl working with her was not so nice. No communication with us, didn't even look at us. Seemed to be bothered that we were even ordering ice cream. Handed me my shake and grabbed a straw and tossed it on the counter. Said nothing to me, just walked right away to finish doing what she was doing. Ok then. read more

Went in last night & I guess they started closing an hour earlier, which their door and website are not updated yet which is fine, but we still showed up with a few minutes to spare and the two young girls working just stared at us like we were crazy and didn't say anything until we we asked if they were closed and with their blank stares, "no but in a few minutes" with the place fully closed up, we just left. I've worked in places like this and I get wanting to leave when you close, but cmon at least say something when people walk in the door rather than just staring. read more

There was a teen girl working tonight, Evie, and she had such a great attitude, and talked directly to my two young children asking what they wanted and if they'd like to try the flavors they picked. It made my kids feel important! She was amazing and clearly a super hard worker. And duh, the ice cream here is always amazing! read more

Baskin Robbins - a young boy eating a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - New River, Arizona

We've gone other times with a good experience, so I'm giving a 3...but tonight would definitely be a 1. Showed up at 8:45pm (all posted closing times online say 10pm) and all the lights were off, open sign off, and girl was mopping. This was particularly unfortunate as we'd just gotten done doing 3 hours of crappy errands, during which we promised our 4yo BR as a treat for behaving so well and being so patient...Cue toddler heartbreak. Luckily for us he wasn't a brat about it, but that just made me feel even worse. Over an hour early?? Dick move, guys. read more

Not gonna lie, but everytime I walk into a Baskin Robbins, the workers are rude and they just sit around and do nothing, but I tried out this location today and the two girls working were so welcoming and nice and they were constantly doing something, definitely coming back here again, Cheyenne and autumn are definitely the best thing to happen to this company as a whole. read more

I have gone here before with my wife and daughter and have received average service, the type you would expect from kids that age. Tonight was considerably worse. I ordered a handpicked quart of cherries jubilee. The boy packing it was having trouble packing it but I figured he'd get the job done. I got home and opened it and simply pushed down with my spoon and it was about half empty. I should have checked it before I left but I foolishly didn't. Thanks guys, my pregnant wife is now angry with me. I will not be visiting that one again. read more

Baskin Robbins - This is what a quart looks like after you push it down with a spoon. You see it's half empty. - Ice Cream & Frozen Yogurt Near Me - New River, Arizona

Ice cream always deserves more than one star but the service wasn't good. The associate was too concerned with texting back her friends to offer any sort of Service. I felt like the portions were very small for the price. We will have to find a better place to enjoy treats with the kids read more

We were there february 25, the weekend of anthem days. And i just want to applaud the young man working all by himself that evening with a huge line of people. He kept his composure and made sure everyone was happy. He definitely deserves a raise or something because no one should be working alone on such a busy weekend. Shame on management for letting that happen. read more

Came in at 910. The kids in the back were telling me that it was closed. The open sign was on. Several of the kids were running in the back acting weird. Finally someone came out to inform us that it was closed it was supposed to be close to 10. I will never return of this place very unprofessional and I will let everyone in anthem know read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - New River, Arizona

Man, this place is great! I can't believe some of the ice cream snobs on Yelp. Anthem clientele is the worst. If they have to walk an extra step, they'll be pissed because they were forced to burn an extra calorie. Anyways, this Baskin Robbins is great. A nice neighborhood friendly store which employs our youth and supports Anthem and all of its scummy residents that made it here from the trailer park! Thanks for putting up with the snobs! Your ice cream is great! read more

Last week I brought in my kids for some ice cream. Unfortunately I walked in at the wrong time as what seemed to be the manager was cursing and using profanity towards one of her teenaged workers. I refuse to support an environment that encourages negative language especially around my children. I turned around and left before getting any ice cream as the situation made me as well as my family very uncomfortable. read more

I went in and ordered a small milkshake. When the girl turned the blender off to put the shake in the cup she had to get a spoon to get the ice cream out. I was about to say something when her friends sitting at the counter started to laugh. She told them that it's because they were there that it didn't turn out right and they said that Robbie's (I assume another friend) turned out well. Long story short there was not nearly enough milk in the shake so there was diluted ice cream on the sides of the cup and 2 solid scoops of ice cream in the middle of the cup. Completely undrinkable. Also, every time I go in there these kids have their friends in the store and their friends are more important than the customers. I've seen friends running around the store, in the back of the store and behind the counter. They could really benefit from some training and supervision. It's unfortunate that this is the only ice cream shop in Anthem. Someone should invest in a Cold Stone or a Dairy Queen or even a Rita's. read more

Tried to go here tonight, saw on here they were supposed to be open until 10. Pulled up at 8:54 and was a little confused. We saw girls pulling in chairs, but thought they were just getting chairs in ahead of time. My son and I Walked up to grab the door and they were looking at us and just turned the lights off on us. Will never go back. read more

Love their ice cream, the staff is nice:) I didn't put a full 5 stars only because it seems like they never mop the floors :/

Wanted to give our Anthem store some business so I ordered a birthday cake through their online ordering system. The design was not exactly what I chose, ok, no problem, but then the ice cream was wrong and there were no crunchy things in the center. Better off just picking up an ice cream cake from the grocery store. read more

This Baskin Robins was truly amazing, great customer service by the young lady working there. Evie, I think her name was, truly marvelous. She was nonstop moving and helping my family while we were putting tons of orders on her plate. One of the hardest teenage workers I've seen in a long time. Keep up the great work! read more

I love the ice cream at Baskin Robbins, and I try to get a pint every couple of days; but my last two experiences have been extremely unpleasant. I went there on a Friday evening with my family close to 9pm, and the staff was irritated that they had to take our order this late in the evening even though their hours clearly state that they are open until 10pm. The female individual behind the counter actually scooped ice cream and took our order, the male individual sat behind the counter playing on his iPhone, but both seemed like we were a nuisance to be there. The next experience was this weekend, my husband and I arrived around 9:30pm and when he ran in he was greeted with "don't they see the sign says closed"! First off, the sign was still on and said OPEN, and again the store hours clearly states that their hours are until 10pm. The entire experience was again unpleasant. This store needs to rethink their staffing and hours! I can tell you that I will not visit this location again, and I will guarantee sharing my experience with others in Anthem. read more

My kids and I love their ice cream and go at least once a week for a treat. The staff is always very friendly and patient as the kids like to try multiple flavors. One of the only reasons for not giving 5 stars is that their portions seem very inconsistent and the floors could be cleaned more often. My daughter ordered a 2 scoop sundae that literally looked like only 1 scoop. She was very disappointed and with the pricing as high as it is I expect to get what I pay for. read more

This location stays open to 10 pm. It's clean and staff greets you as you walk-in. Didn't ask if we were taking out or dining in. Asked for tops she threw them on counter and sarcastically said I didn't know you were taking out. No bag offered for the two ice cream cups. Guess she was more concerned with chatting with co-worker. read more

Best ice cream around! Chocolate tastes like fudge! Vanilla perfect ! Got an ice cream cake, ice cream perfect ! Cake and icing could use some help. I buy lots of ice cream! read more

Kids are always working which can be a good or bad thing. Service Is always average, nothing special. Personally don't think the ice cream is the best but it's the only one in anthem. It is what it is. Not terrible, not amazing. read more

I have been to this location several times where I see these kids working there that do not wear any kind of gloves for our protection. They touch the cones then handle money then grab a cup and stick their finger in it then touch the blender and register and so on. I asked the girl last night why they don't wear gloves and she said "they don't teach us to" and we don't touch the ice cream. Money has plenty of germs and then they stick their arm into the ice cream bucket holding the scooper. I suggest management train these kids properly before an inspector gets called out!! We all know whoever is putting the paper on the end of the cone sure as hell isn't wearing gloves either!! Get a handle on your food handling!! read more