Everytime I have went they never had the ingredients for the item I ordered. customer service isn't the best either. Very straight and dull responses. I asked if they had the items and I got a straight "no" with no compassion or sympathy. I always leave upset. read more

The staff here is the worst. They never no how to handle a rush. They don't take the next customer. I was there tonight where they let customers behind the ice cream counter. It was disgusting. When I told one of the employees we were next and they've been taking people who came after us he said "I'm just doing door dash". read more

I hate to do this because this store has such a special place in my heart, but we had a really disappointing experience last night and think it is important to share with others in case anyone else wants to purchase a cake here for a special occasion. We purchased a birthday cake the other night and asked for chocolate chip but were given mint chip. I called the store and they were very nice at first - let us know we could get a new cake if we brought in the original and a copy of our receipt. When we went in to ask for a different cake, the shift lead Aaron let us know that we could only get partial credit because we cut into the cake already. Keep in mind we had cut a small sliver on the side and were returning the entire cake. We were cutting the cake to celebrate and when we noticed it was the wrong flavor we immediately contacted the store. Apparently they had wrongfully labeled this cake as chocolate chip - how would we have known it was the wrong cake if we had not cut into it? He was extremely disrespectful and yelled at us, saying they would not be able to resell the cake anymore because I had cut into it. It is extremely unsanitary to resell cakes that people have taken home. I let him know of this, then he confessed that the employees could have eaten the cake or taken it home but would not be able to because we cut the cake. Again, we cut it because we planned to eat it. How would we have known it was the wrong flavor if we had not cut it? When I asked to speak to the store manager they told us we would need to wait for forty minutes. It wasn't until 20 minutes of waiting outside that another employee finally offered us a full refund, but not before Aaron tried to give us only a partial refund again instead. Instead of apologizing for their mistake - they made this already strenuous experience more difficult. This was obviously a mistake on behalf of their cake maker and we were absolutely not trying to be difficult with the employees - I apologized profusely to them for the inconvenience but was not issued an apology on their behalf for their mistake. The other employees were very nice but obviously their hands are tied as they needed to follow the lead of their Shift Leader. Aaron was extremely unprofessional and unreasonable - he was begrudging, unsupportive, and unapologetic in the matter. The most logical resolution to something as simple as a mislabeling mistake would be to offer the correct item but we were instead made to feel at fault for their team's mistake. Our entire family and friends were waiting for us on this replacement cake and this entire ordeal took so much longer than we anticipated and honestly longer than it needed to take. We instead went to Cold Stone on Main St and got a new cake - the employees there were extremely hospitable and recommended different cake flavors for our occasion. If you are thinking of purchasing a cake here, make sure they give you the correct flavor immediately before you leave so this doesn't happen again. Double check on the labeling because our cake was incorrectly label. We will not be returning. read more

Baskin-Robbins - Wrongfully labeled as chocolate chip - Ice Cream & Frozen Yogurt Near Me - Merced, California

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Ice cream is good but service and the scoops here are just off. Depending on who you get that serves you, the scoop is either worth it or it's disappointing. A single scoop can look like a kids scoop. The servers there seem to be very distracted with one another and there seems to be more interest in one another rather than serving the customer. No smiles. No greetings. I hardly ever go here anymore but every once in a while when I do, it's just disappointing. read more

10/26/24, Decided to 'GO DEEP' and have DoorDash deliver a few of the best ice cream in the world while watching World Series Game 2 !! read more

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I don't ever make complaints but when I ordered my DoorDash order last night I didn't get my banana spilt okay whatever and then when I look at the Sunday this is what I get I didn't get my refund or nothing u guys could have at least made the fucking Sunday right you couldn't do that I call the store no answer funny thing is I drive to the store and call them to see why they didn't answer and the group of workers just sat and laughed while the phone rang that is unprofessional n ridiculous read more

I ordered a custom ice cream cake for a special birthday occasion and Julia the cake decorator did an amazing job! The staff were kind, attentive, friendly and professional. I appreciate their assistance to execute my ice cream special order request! You don't realize how many folks you made happy on 2/10/24! Thank you :-) read more

Ice cream is good but the night crew guys really got to wear hair nets. If you have really springy hair an your putting your entire head in the ice cream bin ...Where the hair going? In the ice cream. MANAGER I'm sure you noticed? PLEASE WEAR HAIR NETS.....long springy guy hair in my icecream sucks read more

Whenever I need a cake for any special event , Baskin Robins does not disappoint .. My fav is the Oreo cake ..

Do not buy gift cards for this place. I have gone several times in the last two months to use gift cards my kids got as gifts and have not been able to use a single one. They claim their system is down and cant take gift cards or credit card, cash only. There are plenty of other ice cream places in town that not better and not scamming people. read more

This is a classic ice cream shop. Getting ice cream cones here with the kids brings back the magic of getting an ice cream cone when I was a kid. On top of that, they have some true artists making the ice cream cakes. We have had 4 birthday cakes from here so far, and every one has been a masterpiece. read more

Like visiting this place though it's small space but they've got yummy treats and pricing are reasonable especially when using deals. Customer service can be 50/50 depends on whose serving and during peak hours it can be busy but still worth it. Hubby and I came to use our #tmobiletuesdays coupon read more

Baskin-Robbins - Cherries Jubilee $ Rocky Road - Ice Cream & Frozen Yogurt Near Me - Merced, California

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I was SO happy when Baskin-Robbins finally got vegan ice cream. They got three flavors at the location near me. They are all good, but the best one, in my opinion, is the chocolate chip cookie dough. They have been out for a while. I hope they are going to restock it. The service is good and the prices are decent. read more

Baskin-Robbins - Vegan Chocolate Chip Cookie Dough Ice Cream - Ice Cream & Frozen Yogurt Near Me - Merced, California

If I could give zero stars I would. I pre-ordered a cake 2weeks in advance and also confirmed the morning of. When I went in to pick it up, they had no cake for my event. If you didn't have the cake, why confirm it?! They are very unprofessional and disrespectful. They wanted to give me $5 off of a cake in their freezer & started recording my wife. when she said she'd just take it because she was so mad. My wife should not have said that but my son was looking forward to the special cake. Get it together BR! read more

The only good thing about this place is the location. It's always hot, humid and super loud with the music blasting. The music is so loud that you can't even hear the employees talking to you. They have a total lack of customer service skills and basically herd people through like cattle. The cakes are also very sad looking :( read more

They're usually out of strawberry flavor during the weekends and Monday but come by weds and Thursday; it's a guarantee they will have it in stock because that is their delivery date. The strawberry flavor here is tantamount to the strawberry flavor of Häagen Dazs. Service is always fast and friendly. Minus 1 star for the terribly small and poor design of the floor layout. Customers enter from all 3 doors and get confused as where the line starts and ends (no signs). Other than that it's great. read more

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I only come here when it's the 31st of the month since they have $1.31 scoops. The set up of the store is bad because there are three entrances/exits. I usually get gold medal ribbon on a sugar cone. The service is good too. read more

Baskin-Robbins - gold medal ribbon + chocoholics resolutions with sugar cone on top - Ice Cream & Frozen Yogurt Near Me - Merced, California

Went to buy ice cream. the lady saw us she didn't open the door. she stared right at us. read more

I ordered my son's custom 3rd birthday cake on 1/29/22 to pick up on 2/12/22 and it was never made!! When I went to pick his cake up they spent 30mins looking for the cake due to they had two freezers full of cakes. Just to tell me they can find it she couldn't even find the cake order, I'm so happy I kept my copy of the order. They called the cake decorator and she didn't answer and the supervisor was out of town not to be disturbed. Then I'm told I can come back later or get on of their pre made cakes!!! I was so upset!!! I told her people order a cake to pick up the day of the event so coming back is not a option. Since my cake was Already Paid for and I didn't order another cake any where else I has to get a pre made cake that did not match the theme of my baby's party. This is totally unexpecxeable !! This is my first and last time at this Baskin-Robbions be I will not be returning!! read more

We were visiting Merced as my sister attends college here . This is a new city to us and so we just searched up the closest baskin Robbins and maps sent us to this specific location . Of course Merced is really hot . And when we arrive here we open the door to go inside and immediately COLTON yells and says the line starts on the other side which great this is understandable we went to the other door . We waited for a long time when there was 3 employees . Of course to our luck COLTON was the one that ended up helping us with the most disgusting attitude . While slamming the doors for the ice cream as well as slamming our ice cream cups on the counter . On top of that the ice cream was nearly melted . He is extremely rude and unprofessional and looks like he was the one in charge . Way to go baskin Robbins this guy COLTON makes your establishment look extremely bad . If you don't like your job Quit or just keep your Nasty attitude at home . read more

I like going here for the milkshakes but what sucks is that each time you go they have a few flavors of ice cream missing and do not even bother to replace them when empty. If they sell a lot and are an ice cream business they should be in stock at all times. read more

Except for several courteous employees, this BR should hire a person that can actually make the cakes a person orders. I posted the hideous product, basketball cake, that BR believed was acceptable. They offered to redo it. Great! The second one was actually more hideous than the first one. Ended up with a totally different cake. BR management should be embarrassed. Guess we will go to Atwater BR where they take pride in the cakes their customers order. read more

Baskin-Robbins - Embarrassed by this cake that BR thought was acceptable. - Ice Cream & Frozen Yogurt Near Me - Merced, California

I always come in for a original cappuccino blast, and 8 times out of 10 they never have the vanilla ice cream to make it. You would think to order more vanilla because they constantly run out, but nope they don't. Come on BR you really need to get it together or hire someone who knows how to order products correctly. Its very frustrating! read more

What more can you ask for when going to a Baskin Robbins? The product is consistent from each establishment and the service is always quick. I had the cappucino blast with oreo ice cream which was very unique and surprisingly tasteful. I've also bought some ice cream cakes from here which are pricey for the size but are very good. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Merced, California

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I had a complicated Dash order the other night during a very busy time and Carlos really went above and beyond with his kindness and speed to help me get the order completed. Carlos, you deserve as much praise and gratefulness that can be given. Thank you and good job!! read more

I had quick friendly service one night when I wanted a shake and they delivered without any attitude.

I love coming here---the prices are very reasonable and I usually order all of the cakes (ice cream cakes) here for all special occasions that my family celebrates. Except I was very disappointed when I ordered my daughter's cake back in May. I ordered half strawberry and half cookies and cream and it came out to be only cookies and cream. Which I didn't have a problem w/ but when the guests tasted it, most did not like it, which is very surprising when Baskin Robbin cakes never fails to please anyone. However, it happened just once so I'd definitely go back and order more ice cream cakes from here. read more

Baskin-Robbins - Macadamia - Ice Cream & Frozen Yogurt Near Me - Merced, California

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Can't really say much about this place. It's OK. Small, servers have been nice, gets crowded quick. read more

They are always out of wild and Reckless. Jordan everyone sees Jordan she is excellent read more

Went in tonight 30 mins before closing to celebrate & they had all the lights off as if they were closed so my husband ask the girl at the counter if they were still open & she gave him a stank face & never answered. We turned around & left! They need better night crew! read more

The one at the Merced Mall is HORRIBLE. It's dirty, the ice cream is always to soft and at least one of the freezers are almost always out. Like today, they only have 16 flavors. It's pretty pathetic really read more

I was very disappointed that they didn't have any waffle cones. I told the girl behind the counter, and she said they stopped making them towards the end of the night because they would have to throw them away. I pointed out that there was a sign for a free waffle cone when you purchase two or more scoops. I just think they should rip down that damn sign when they decide not to make anymore cones. Or maybe rewrite the sign to say "You better come early if you want a waffle cone!" Poor management and bad customer service. read more

I love B & R but the Rocky Road here is very soft and it's not the first time. Always a bunch of kids working and they don't have good customer service. We stood there for a minute waiting for conversations between employees to finish before getting served. Never figured out why it is one employee per order. It was me and my 2 kids. Instead of one employee serving us and two leaning back talking. Why could each f them make a cone? Service better and faster. Make sense to me. read more

I love this place! I don't go here very often but when I do I get the Mocha Blast, which is really good. All the staff are friendly. I have nothing bad to say. read more

Well my husband and I use to be regulars until one of the employees was rude to me every time.....so we took a break for about a year (started going to cold stones)..... decided that we missed Baskin-Robbins so give it a try (should be different employees) ....first night back I was excited to have a banana royal ....guess what ....NO bananas......went back the next night....finally got my banana royal (which is like half the size it use to be) then my husband was trying to order and the employee was ignoring him (he was trying to pick up on some girl) .....my husband had to step directly in front of him to get his attention and then his 3 scoop sundae was the size of my 2 scoops with nothing on it.....then as this employee was giving back my change he dropped it all over the counter and floor he laughed then said sorry as he rushed to go get the girls attention/order......this owner really needs to think about who he hires....i gave one star just because I like Baskin-Robbins ice cream..... read more

Incompetent people! My mom ordered a polar pizza online 2 days ago to be picked up by 3 pm today. I went to pick it up and they could not find my order for 5 minutes then they told me that they didn't have it (there was no explanation for this). The guy asked what toppings I wanted on the polar pizza and I said I ordered the chocolate peanut butter one and I said whatever comes on that one (he didn't even know) he also asked how many slices I wanted, I said 10 and he was like "uh well they usually come in 8" so why did he even ask?! then they said they would make it in 10 minutes so I came by 15 minutes later and it took another a few minutes of me waiting for them to bring it out with some half ass apology. This whole process took me 25 minutes when my mom ordered the polar pizza 2 days ago for 3 pm and I came at 3:15. These employees need to be seriously trained in customer service! I'll tell my family to take their business elsewhere next time. read more

I am a little disappointed with this particular location. I was waiting in line and was skipped by an employee not only once, but TWICE. When I finically decided to raise my hand , Evan (the employee) told me "no they (referring to a different couple) were next". I understand it was a little more packed than usual because it was on Baskin's 31st special, but please pay close attention to your customers. It doesn't feel good to be skipped, much less skipped twice. But on a positive note, the ice cream was great! read more

Their ice cream is great, but every time I come the employees have a bad attitude & it's super annoying.

im going to keep this one simple.....i hope.. the location is inside the merced "small" which is the merced version of a mall...(visit it and you'll see wut i mean :) there isnt alot of room in the store but if you just want to run in and out ..it is perfect.you can even grab a scoop or two and stroll the "small"..lol but for the most, the service is good and the ice cream is always great!this location even went to the extreme and custom cut a tub in half for us when it was my daughters 3rd birthday and charged us their cost when the location in atwater was extremely rude about it....which i will yelp next;) read more

I went Baskin Robbins today and I was appalled by what I saw. One of the store associates was carry a little dirty red head kid around behind the counter. Worst than the kid who was filthy like she just came from the park and had no shoes on, was the fact that the associate did not wash her hands after she gave the child back to her mother. She scooped my daughters and my ice cream. The only reason I didn't make a scene was that my daughter had been asking for Baskin-Robbins all day and I already promised. I hope we don't get sick. But I was grossed out I took a few licks of my cone and tossed it. read more