excellent service when got icecream my little girl dropped it and they sweetly gave her a new one!! appreciate the service read more

This was ordered for my daughter's 30th birthday. We usually like this store's frosting. This frosting had a weird texture and no flavor. Extremely disappointing! Looked decent but I'm so upset about the taste! read more

Baskin-Robbins - This frosting had no flavor- extremely disappointing! - Ice Cream & Frozen Yogurt Near Me - Lodi, California

When I heard that Baskin Robins made Dubai chocolate their flavor for this month, I had to try it out. I ordered the Dubai chocolate bar sundae. It was so delicious. The mix of pistachio cream, chocolate, chopped pistachios and with toasted kataifi. Each layer was so delicious and creamy. It really was just the right treat to start off the new month. It is limited time for November only. So I definitely recommend going to your local Baskin Robins and ordering this tasty treat. The service was pretty good. And where this location is makes it pretty nice since it's by Rick's pizza. So the atmosphere provides a perfect lunch spot. read more

Baskin-Robbins - Dubai chocolate bar Sundae - Ice Cream & Frozen Yogurt Near Me - Lodi, California

Just got my order delivery and I got the two 2 Scoop Sundae and for 8.99 I got two mini scoops , just terrible . My husband got just two scoops and they were big scoops never again . read more

Baskin-Robbins - 2 Scoop Sundae - Ice Cream & Frozen Yogurt Near Me - Lodi, California

The girls working there were incredibly rude. They made it obvious they did not want to be there and could not care less about any of the customers. read more

This Baskin Robbins is located in the same plaza as Dollar Tree with plenty of parking. My husband and I decided to visit this location last night, around 8:15 am. Although no one was ahead of us when we walked in, there soon formed a pretty long line afterwards (we just came at the right time I guess). When we walked in, we were greeted by the employee by the counter. Based on the reviews, I was expecting poor service but it ended up being the opposite. The employee serving us was patient in waiting as we tried 2 flavors and trying to make the decision on what single scoop we wanted to share. We ended up getting: Single Scoop of PB n' J, $4.19 after tax- This was the flavor of the month during April, which features a smooth peanut butter with swirls of grape jelly and brown butter. The combination is strong on the peanut butter but also what I would describe, taste like toffee. You can't really taste the grape jelly but you see the swirls of it in the ice cream. We both liked the flavor but I'm not sure if I would order it again. Although there is seating right outside in the mall (we did not see any outdoor seating but it did sprinkle on our visit), we decided to eat in our car. Overall, we had a good experience and would most likely come back to this location if we would like to have Baskin Robbins again in the future. read more

Baskin-Robbins - Single Scoop of PB n' J, $4.19 after tax - Ice Cream & Frozen Yogurt Near Me - Lodi, California

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Very upset ! I went at 8pm today to try the new dubi chocolate ice cream & the worker there told me that there was no more. While I was eating my other ice cream she clearly made a dubi order to go.... read more

Sorriest excuse of a two scoop sundae. I go to baskin Robbins anywhere else and my scoops have never been this small. With a gym around the corner they need to invest in some creatine and dumbbells to have the arm strength to scoop an actual scoop. For $7 the scoop shouldn't be infant sized. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lodi, California

Went on 1/1 an hour before closing and the line was out the door. There were 2 girls working and despite the long line and people complaining, one was taking her time washing blenders and the other was only making mobile orders. You would think using common sense, if you had a line out the door that you'd be getting the in house orders made first and get your line down before moving on to online orders. Maybe make the online orders as the person comes to pick it up. I stood in line for over 30 mins which is just ridiculous for ice cream and they weren't even apologetic of the long wait times. They were acting like they were inconvenienced by all the customers. I personally think they were taking their time on purpose to maybe get people to leave.... read more

Baskin Robbin's has the best ice cream . Some of the best employees I've ever dealt with. Always open convient hours makes it really nice for my family to get ice cream any time we want it . Effient scooping skills never seen any like that. The girls are super kind and we always get our order done quickly and big scoops. read more

This is the strangest Baskin Robbins that I've ever been to --- They do not let you have more than one flavor in the same container! All ice cream shops in the world let's you have different flavors in your container (cup, cone, bowl, etc) except this Baskin Robbins at the Lakewood Mall in Lodi. Go to the one at Cherokee Lane instead. They have better service there. And if you are planning to take home a quart or hand-packed ice cream, the Cherokee Lane charges about $2 less than this one at Lakewod Mall. read more

Most of the employees make you feel like you're bothering them. No greetings, no smiles and no thank you's . The o ly one who is pleasant is stephanie. The taller blonds is outright rude. The girl with dark hair and glasses one of the worst customer service ever. The others are okay but I believe they need some training on customer service. Or fire them and get in some girls that like to work. I have going there for over50 years and this current staff needs help. read more

Went in on a Sunday night for a little pick me up. The girls that were working, looked miserable to be there. Very rude and didn't even let me finish my order before walking away and then proceeded to roll her eyes multiple times while helping us. If you're going to work customer service at least pretend to be happy. read more

Worst Baskin Robbin's ever. Two ladies working tonight were very rude. Line was nearly out the door and one of the girls did dishes the whole time while the other took orders. Got 2 sundaes and the girl scooped kiddie scoops that didn't even fill the cup, and we still got charged regular price. Mind you the other employee was still doing dishes and people were waiting. Bad sundaes, bad service and still had to pay crazy prices. Go to Foster's, coldstone, or the baskin on Cherokee..... or just don't come on a night where those two girls are working I'm not sure read more

Do yourself a favor and go somewhere else for ice cream. This place is a rip off. Not to mention they now weigh their scoops of ice cream.

My kid wanted the LABUBU ice cream and we were passing through Lodi town and decided to make a quick stop at Thai BR location. As we walked in the girl didn't even acknowledge us as I went up to counter to ask her if they had the LABUBU ice cream she just turned away and said "no" under her breath. She didn't even crack a smile or anything my kid still wanted ice cream so we had couple of scoops of ice cream in a cup and paid and left. There were 2 girls working and not one of them cracked and smile at us. They looked very sad and unhappy. I'm used to being greeted with a smile when we walk into a BR maybe they both were having a bad day but we will not be coming back here again. Thank you. read more

Standard run of the mill Baskin Robbins. Customer service has improved over the years. Seating can be limited but there is extra out in the mall area. You can expect the normal corporate 51 flavors :-) read more

Least friendly staff ever. We moved close by 2 months ago so we've been a few times and they all look like they hate life. Asked about a coupon from there app and why it didn't get taken off and eyes were rolled by 2 of them. They need an update too. Broken booths... read more

Baskin-Robbins - Booth that's been broken - Ice Cream & Frozen Yogurt Near Me - Lodi, California

Honesty, terrible ice cream place to ever go to at night . they promote that they close at a certain time but ALWAYS refuse service an hour before closing. I had a terrible experience at this baskin Robbin's . The staff was rude and unhelpful. read more

Service was co horrible manager kicked me and another person out of tables placed outside because we hadn't bought anything but I was waiting for my friend to show up to order they said it In a very rude way both the owner and the employee I was forced to stand while I waited worst experience ever read more

Baskin-Robbins - The man who kicked me out - Ice Cream & Frozen Yogurt Near Me - Lodi, California

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They didn't open on time. The 2 girls that were there were giving be dirty looks while I waited for them to open. I do not recommend this ice cream shop. read more

Girl with face piercings and short hair was really rude for no reason. Definitely not coming back.

This was the most unfriendly, unwelcoming baskin robbins I've ever been to. We walked into the ice cream shop, not one word was said by either of the 2 girls working. I ordered my milkshake still not a word I ordered with the young blonde. My husband ordered his with the dark haired girl with the lip piercing she turns around whispers something to the blonde girl they laugh and turn around. Still not a word. Finished our milkshakes put them on the counter and walked off. My husband said thank you still not a word. The milkshakes were more milk than ice cream and $15 for 2 smalls. You would expect at least a hi lol. will not be returnin. read more

I ordered an ice cream cake for my mom's birthday on the Baskin-Robbins website. I ordered a peanut butter and chocolate ice cream base, with an almond caramel decoration. I asked if the almonds could be changed out for peanuts in the comments section, and I submitted my order. They called me a few minutes later and asked if pecans would be okay instead (as they didn't have peanuts for topping)--I really liked the quick communication and the offer! I told them the almonds would be fine, since they didn't have peanuts. The cake was ready for pickup (can't comment on the ambiance, as it was a pickup order) exactly at the time I asked for in the order, and it was delicious! Very rich, looked great for a birthday party, and exactly what I ordered. Mom loved it! I highly recommend this location! read more

My sons backpack got stolen at the beginning of the month at the front of this store because they are not allowed to have backpacks in the stores. That same day, he went into the baskin robbins asking if somebody had turned it in. He was told no. The following day, he asked again, gave a description of the backpack and was told no. Monday, my husband received a call stating baskin robins had the backpack for nearly 2-3 weeks and that we needed to pick it up. My husband and I took our son on Monday when we got off work to get the backpack. My son went in & was told the backpack was not there. My husband then went it & confirmed that the phone number that called him was their number & that he was told the backpack was there. The young man that was at the front told my husband that the owner decided to take the backpack with him home. UMM WHY?! The man then told my husband to try back the following day. Tuesday( the next day) my son went in & asked for his backpack. He AGAIN was told that it wasn't there. I called the store once I got off work. A young lady answered & I asked to speak with the manager. I was passed to a young girl & asked if she was the manager she replied "yeah, why" I said excuse me, yeah, why?! She said "no that's not what I said, I said yeah what's wrong" then told me she couldn't hear me. So I drove to the store. I asked again to speak with the manager & was given a young man, apparently the same one who had talked with my husband. I was given the run around. I was being pleasant with them until now. Then I got upset WHERE IS MY SONS BACKPACK. I was then told that the owner took it to the Lodi adult school... my son does not go to the Lodi adult school, he goes to Lodi high, right across the street. & why has the backpack sat there for a couple weeks without contact or acknowledgment, & the day we are informed it's there, it goes missing?! I demanded to speak with the owner. He explained to me that nobody from his store called (which we confirmed the phone number with the young man) and that he took the backpack because he was "tired of seeing it in his store" THEN WHY DIDNT THEY GIVE IT TO MY SON WHEN HE ASKED TWO DAYS IN A ROW WENT IT FORST WENT MISSING?! Then the owner got rude with me, explaining that he doesn't even know if we are talking about the same backpack, I explained how coincidental it is to get a call from their store saying my sons red backpack was found. He told me, there are a lot of red backpacks out there! NOW IM REALLY MAD! Basically they held my sons belongings for more than two weeks, when attempts were made to get it. Then gave us the run around for the past two days. HAVE BEEN EXTREMELY RUDE IN THE PROCESS. & gave my backpack to a school that I don't even know!!!! HOW DOES ANY OF THIS MAKE SENSE!! The staff is rude & condescending. The owner is just as rude, & unapologetic. The staff members need to be thought how to speak with people. Not all people that ask to speak with managers are going to be rude. & I wasn't until we got the run around. What a waste of my time. Who ever originally called us, needed to inform us that the owner was going to take it somewhere else. The lack of accountability is astounding!! I used to take my kids to this baskin robbins all the time, never again because of their behavior. They basically stole my sons belongings read more

Could be a "wee bit" more Friendlier ‍ I love Ice Cream so it kinda doesn't matter but it would be nice if there was a FRIENDLY FACE. Thank you for paying my $.18 read more

The worst service ever. I pre ordered online a birthday cake and paid for it. Went in day of birthday and they had no record of the order. Showed them my bank statement showing the online deduction and they said they would make it. Went back an hour later and they tell me that the manager said not to make it. That they didn't have record of the order. Didn't offer to make another for a discount or anything just SOL, basically. Never order another thing from that store. So disappointing. It was my daughters 21st birthday cake. read more

Rudest. I ordered online I order to avoid the line. Waited patiently for over 15 minutes after arrival. Checked in after 20+ minutes Restaurant had a long line, checked in and was told to come back in 5 to 10 minutes by Morgan. Came back after 10 minutes ( went to Starbucks) and she said her manager said I needed to call DoorDash to get refund. I said I didn't want refund I wanted my order. She proceeded to tell me that I had to wait for the line. Why order online if I want to wait in line??? Then she ignored me because asked to speak to her manager. Horrible customer service I understand getting overwhelmed. But you do t need to be ride to customer. I was very nice until she ignored me read more

Been going to Baskin Robbins ever since I was a little kid. This location has been the one I've frequently gone to for quite some time. However, the customer service has really gone down the tubes. I always order the same sundae and today it was twice as small and as poorly made as it has ever been. Looked nothing like it was advertised to be! I complained but as usual no one there seemed to care. Shame on them and me for thinking they would get better over time. read more

Baskin-Robbins - All my son did was eat the tiniest bit of whip cream off of the top of this! - Ice Cream & Frozen Yogurt Near Me - Lodi, California

5 teens behind the counter and they all just stare at you when you walk up making the atmosphere feel unfriendly. Didn't know how to make a cinnamon cappuccino blast drink item I've ordered plenty of times everywhere else before. Ordered a unicorn cup special for my child, they don't have none of the toppings for that item special so I said it was fine they could just give us the dinosaur cup one so I could at least show my toddler the dinosaur on the cup but they ended up giving us the alien one which just looks like a glob on the cup. I'm guessing they couldn't hear me as it was hard for me to hear them too with how loud it was inside. read more

They refused our business because they cannot accept 100 dollar bills. This was very inconvenient and extremely disappointing!!! It's too bad they have to lose out on business because no one can tell a real c-note from a fakey. #rookieretailers #badbusiness Thanks for making this a not so happy birthday for my husband! read more

It's been a number of years since I've been to a Baskin-Robbins, but Oh My Yogurt closed an hour early before their posted close time (9 instead of 10), so we booked it over to Baskin-Robbins for our late night sugar fix. The parking lot is spacious, and the Baskin-Robbins is located in a modern looking complex next to a Dollar Tree. There were two employees on shift when we arrived, but unfortunately our group and another group arrived, adding to the two customers previously inside. The employees handled the influx of new customers well enough, though. After browsing through the number of different ice cream selections, of which the calories were helpfully listed below the names, I decided to sample the jamoca and icing on the cake. While both were delicious, I couldn't completely obliterate my calorie count for the day, so I just ended up ordering one scoop of the icing on the cake flavor, which is described as "Cake flavored ice cream with cake pieces, frosting bits, and candy confetti ribbon". Or, in one word, delicious! The store is clean and there is plenty of seating, including the seats in the mall area outside the shop. Prices are decent, but this is pretty much as generic chain as you can get for ice cream -- which isn't a bad thing by any means. read more

Baskin-Robbins - Icing on the cake - Ice Cream & Frozen Yogurt Near Me - Lodi, California

I hate to give them three stars because I have a few friends that work at this location but sorry I have to be honest the staff here is awkward and sometimes very unwelcoming. Baskin Robbins ice cream is Baskin Robbins ice cream it's no different anywhere else, so not much to say about that except that I prefer their ice cream over store ice cream or cold stone. I will give this location that they are constantly making fresh waffle cones, I've gone to the baskins in trinity parkway in Stockton and had a very stale waffle cone unimpressed. I would give 5 stars if the customer service improved and if they kept up on cleaning off tables and such. read more

Baskin-Robbins - J'mocha almond fudge - Ice Cream & Frozen Yogurt Near Me - Lodi, California

We started going to this Baskin-Robbins during the winter solstice holidays because they had Eggnog and Peppermint ice cream. The crew working the counter are wonderfully helpful. The young lady helping us the first time took the time to explain our options and a couple of months later remembered my favorite combination. No, this is not gourmet ice cream like you find in boutique ice cream shops but it is very good ice cream. I am looking forward to trying all kinds of ice cream and topping combinations. read more

Dang Hot today! Sweatin' like nobody's business... Haven't been by Baskin Robbins in quite awhile... Banana Split (*** $5.99) ( http://static.px.yelp.com/bphoto/OwloIoEhHJz5bjnFWC_zvw/l ) Unfortunately, the richness of the Ice Cream at Baskin Robbins is lacking when compared to a local institution - Richmaid Restaurant ( http://www.yelp.com/biz/richmaid-restaurant-lodi ); or if you want to commute to Stockton, Gleason's Ice Cream ( http://www.yelp.com/biz/gleasons-ice-cream-stockton#hrid:7yfDk2Imu1BhFpN9HB9CMw ). You choose, first of all, any three scoops of Ice Cream from their 31 flavors, then you have your choice of toppings for all the scoops or toppings over individual scoops among which are Chocolate Syrup, Strawberries, Pineapples, or Caramel Syrup. Then Whipped Cream is injected over that with Walnuts and a Cherry placed on top of that. The Cherry tasted medicinal, unfortunately. Next time, I'll just ride a little further to Richmaid... or maybe I really didn't need Ice Cream as badly as I thought... Phew, I just made it a half hour before the local Lodi High School, a block away, ended it's daily session. If I had to compete for the server's attention with a group of High School kids, I probably would have skipped Baskin Robbins... read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lodi, California

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Always friendly and helpful. The new menu items are nice treats when you don't want a big banana split or big sundae. The shake sundae is my new favorite treat with the best if both worlds.. shake and a sundae in one read more

I love the fact that this business gives students the opportunity to have their first job. Such a pleasant experience after all of these kids have been at home due to COVID. They are always inviting, welcoming and smiling. Thank you for being patient with customers who aren't always polite. read more

Okay, I'm beginning to think that the majority of people who review on Yelp are people who just have an issue and want to complain about it. People who have good experiences are less inclined to review. So with that being said, whoever reads reviews, TAKE IT WITH A GRAIN OF SALT BECAUSE I'M GENUINELY MIND BLOWN BY THE REVIEWS OF THIS BASKIN ROBBINS LOCATION. I have been going to this specific Baskin Robbins since I could WALK. My mom would take me all the time as a treat on the weekends, and I have gone ever since even on my own as an adult who is almost 30 years old. I cannot believe the reviews on here. NEVER in my almost 30 years have I EVER experienced any type of issue at this location. The staff is always SO attentive and ready to serve. The prices are obviously up from when I was 2 but that's called inflation ya'll! Everything is higher in price now! If you're looking for $1 ice cream head to McDonalds and get some mediocre boring crap. You get what you pay for! I'm so tired of seeing people in Lodi whining about how terrible restaurants/shops are when they're really not! I'm not disregarding or brushing off someone's experience, but some of these reviews are like "are you serious?" Again, this is where I come to my conclusion that the people who are complaining either 1) just want to complain, 2) had ONE bad experience without deducting whether or not this was a one time occurrence and just want to complain, or 3) are the only ones reviewing because those of us who love this place and have good experiences don't review because well.... WE HAVE HAD GREAT EXPERIENCES HERE AND HAVE NOTHING TO COMPLAIN ABOUT. I never wanted to be a Yelp reviewer because I just had no desire to, but after reading all of these terrible reviews for places in Lodi that I have NEVER in my 30 years had a bad experience at I feel the need to be that rational person who is like "ya'll are wild, there are worse things in this world than someone charging you an extra 20 cents." Get real people. read more

I ordered an Oreo cookies n cream ice cream cake online and was pleasantly surprised when I called in to see if I could pick my cake up earlier than I originally indicated and the nice employee let me know that it wouldn't be a problem. The cake turned out to be a major hit and I was very happy with my overall experience. read more

Baskin-Robbins - a graduation cake on a table - Ice Cream & Frozen Yogurt Near Me - Lodi, California

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I went to BR around 7:30 and the guy that was working there was fat shaming me about my 3 chocolate blasts that I ordered and on top of that all of the blasts were really sweet I wish I could make him not work there anymore I feel bad about my body now and they weren't all for me read more