So my girlfriend orders a 2 scoop Sunday for me, neither of us being kids, yet we're served with "kid scoops". Wth?! I'm 6' 2" tall ! There's NO WAY I'm "kid sized" in ANYTHING. Yet according to her, it's "company policy". Despite the fact that in Norco, I'd get TWICE the amount of ice cream, the nuts would be ON TOP of the whipped cream, WHERE THEY BELONG, and not UNDER IT - where SHE put them! I'm not usually one to gripe, but this is just .. TRAIN YOUR EMPLOYEES RIGHT MR. MRS. ROBBINS! read more

Baskin-Robbins - THIS is a 2 scoop Sunday?! On WHAT planet?! - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

5/4/26 @ 8:20PM. We came in today for my little girls bday for ice cream! Good size scoops and friendly staff ! We loved the waffle cones and the sprinkle cones ! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

I have been going to Baskin-Robbins over 40 years. Need I say more. I have not found any other place for ice cream like my luv for Baskin -Robbins. Any store any city. read more

I had not been inside a BR for 20-30 years Today I wanted to treat myself to a scoop of ice cream As I drove by the shopping center I decided why not stop and eat really good ice cream!! I was greeted by 2 very nice young ladies one was willing to serve me samples. I tired 3 flavors and loved the butter pecan and jamoca and couldn't choose just one so ordered a 2 scoop sundae!!! She topped it with hot fudge and whipped cream and asked twice if I wanted a cherry on top. It was absolutely delicious my mouth was so happy Ok now I have to go back and get some more as writing this review has given me such a craving yum yum High quality food and a good place to buy desserts at a reasonable price I think I paid $6.00 with the tax and tip included, worth every penny Ok bye for now going to scream for ice cream in my car read more

Who doesn't love ice cream? This place will make you come alive after a hot day in the sun. Love it.

The owner is rude. Change owners and place will be better. The staff is sweet & place is clean for the most part. Food is decent & good amount of scoops. read more

We come here when we are feeling like ice cream. They typically have everything in stock for all of the flavors. They even have bigger cartons of certain ice creams or they will make one for you. The staff is very friendly whenever we go and I love that they are patient with my speech delayed son and give him time to order. The store is typically clean and quiet. We are always greeted and helped in a timely manner. read more

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What bad can you say about BB? I ordered a single scoop of rocky road on a sugar cone. read more

Baskin-Robbins - a person holding a chocolate ice cream cone - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

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We just opened my son's cotton candy ice cream, a double scoop, and after a few bites, he immediately freaked out as he watched a fly come crawling up to the surface. We immediately put the lid on it to return to the freezer, and will be in there to exchange it- not sure how it happened- it just seems unusual and definitely a first. Julia said she will be able to help us tomorrow. I'll update the review then. Thank you. read more

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A big "Thank You" to the Baskin-Robbins team for doing an excellent job on our daughters birthday cake! It was a hit a with all of our guests! We will continue to order birthday cakes from this location. Thank you for the tasteful experience! read more

Baskin-Robbins - Birthday cake picked up on 6-25-23. - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

This location put away the ice cream way early and starts cleaning up an hour early. Took my daughter for a new flavor and couldn't get it. I dont understand why many stores do this now or is it the employees just doing that? $20/hr I don't think it worthy. Grrrr read more

We hardly come to Baskin-Robbins, but the kids enjoy it every time we do. They always have great customer service and will answer any question you have in regards to anything on their menu or while placing an order. The youngsters working the counter always have a smile on their face. read more

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We ordered a cake from here but cake was not forzen enough. Our birthday party got ruined because of this shit . We got here and asked to give us credit or do something but employees give us number of owner her name was Cynthia. She was so rude and she doesn't care about customers neither customer service. Not recommended. read more

Baskin-Robbins - This is piece of shit they give us. - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

Happy Customers Today! Pleasant customer service and very clean store. We sat outside in the patio area. We wore mask while ordering and employees are also wearing mask. Good Day! read more

Baskin-Robbins - Gone in 60 seconds - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

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i love it here and all the workers are really nice! I get all my cakes here and they're amazing every time and even can fit writing onto some challenging cakes! read more

A good location with plenty of parking. The service varies, but the flavors are always good.

Screwed up my cake order so now I have to wait a week for headquarters to respond just to get a refund! What a pain in the ass!!! Been two weeks and no one called about my cake mistake so never gonna buy a cake here again :( read more

Never had a problem at this location. Went in tonight 3/8 around 7:30pm and the woman working was very nice. Great customer service!

Mmmm I love me some Baskin Robins! Got a single scoop of my favorite, nutty coconut and my boyfriend got a mango/banana smoothie. Both absolutely amaziiiiiing The cashier was nice and offered samples of our choice when we walked in. The inside is clean and they have an awesome selection of ice cream, they have some shakes and smoothies and iced coffee drinks too :-) This is always my first stop when an ice cream craving comes on! read more

Baskin-Robbins - Worth every calorie!!!! - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

Horrible customer service, I have never seen a three scoop sundae with "kid size scoop" per the male employee. I would recommend everyone travel a few miles east to Baskin Robbins in Menifee where they provide sufficient amount of ice cream which meets the standards of which they advertise in their sundae photo.... zero stars read more

Baskin-Robbins - Three scoops - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

Not bad, haven't been in one of these for years. Bought a oreo icecream cake for a going away party. It was delicious I couldnt stop eating it. Great staff read more

Baskin-Robbins - Oreo icecream cake:) amazing - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

After a tragic event in which we missed the ice cream truck in our neighborhood (he didn't go down all the streets!) we cruised out in the car and attempted to find him. We did not. However, we did end up at 31 Flavors, which was curiously not that busy...looked like lots of people were still eating dinner at restaurants next to it. The girl at the front greeted my son and I with a smile on her face, and mentioned some popular flavors inviting us to try anything we fancied. We both tried a few flavors, and the she provided us with decent sized samples to really get a grasp on what it tasted like. Sami offered quick, friendly service, and provided personal recommendations on what to try adding a personal touch and elevated level of professionalism which was very welcome in a sea of a younger generation which does not cater to the urgency of customer satisfaction or overall experience. Good job, I'm happy to have places like this near my home. read more

This Store is using really cheap cones that have a gross taste. This store is lacking also in good customer service. Save your money and try another store. read more

Called first thing in the morning hoping to get a cake made for my husbands birthday. It took me calling 3 times before anyone answered. I then asked the employee if there was anyway they could make a cake same day, since they would be closed the following day for Thanksgiving. Her response "no, we need 24 hours notice". She was so short and completely unwilling to help. Thankfully I called the Menifee location right after and they were more than happy to get the cake made same day. read more

I don't even care about the price of the ice cream. AlI I care about is the experience. Leaving with a smile and enjoying my ice cream in the court yard. read more

The girl Cynthia who made our shakes was rude. We tried to give her the change due on the total but she wouldn't accept it and said she had already put the $20 in to the computer system and handed back a big handful of change instead of taking a few pennies and handing back a one. By the time I got to my car I also realized how absolutely watery she had made the shake. Ended up going back in and another employee gladly remade my shake much better. read more

The girls that with here are always the sweetest...No pun intended :) it's never crowded and they always have the flavors available. The only thing I don't like about the place is the price of the scoops. $3.?? - $5.??. That's why this place is only a treat. You can get almost a gallon for the price of one scoop. If you're in for a treat visit this place. read more

Baskin-Robbins - Mint chip, Rocky road & butter pecan with hot fudge, whip cream and nuts. - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

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Amanda was an amazing employee. Conducted herself as a professional, was patient, and offered great recommendations for flavor combos. She had a beautiful smile which made my sisters' first visit special and we are excited to come back for another round of delicious ice cream and waffle bowls. Thank you BR! Will be back soon. read more

Hello All Ordered a custom Ice Cream Cake for the wife's 50th b-day on Tuesday for a pick up on Saturday, called Friday to confirm with Nathan , cake ready for pick up. Picked up 11am Saturday the cake was just perfect, spoke with Nathan again and he said that this cake came out better than expected, which was PERFECT. So quick recap , ordered on line,paid on line, picked up at store, cake was Perfect, easy. read more

the employees are always friendly and patient considering my undecisiveness (so many flavors). Reese's peanut butter cups in my ice cream :)) on a hot Lake Elsinore day! Perfect way to cool off and end the day with my family...love it. read more

Baskin-Robbins - Whip it good - Ice Cream & Frozen Yogurt Near Me - Lake Elsinore, California

I wish I would've got her name but the you g lady who answered the phone was beyond helpful. She actually took the time to go into the back to open up two boxes of cakes just to see if she had the one I was looking for. And I didn't even have to ask her she just offered. I hope the owner realizes help like that is an asset to have. read more

We love baskin Robbins and the staff there is fantastic however , we bought 2 sundaes with 2 scoops of ice cream each and the scoops were smaller then a kids scoop just bigger then a melon scooper , I thought the girl was joking around and I asked numerous times and then I thought I was on camera on a practice joke show ? No joke we put both scoops in the mini plastic cup they have for water just to see and there was room left over. I think that is ridiculous since you are paying $4.60 per sundae. Again we are big fans of baskin Robbins but I think that the prices are way to high for what you get. The girl went back and forth from the scale to the freezer at least 6 time's to make the weight of the ice cream correct ??? We recently bought a ice cream cake here and it was great !! read more

Excellent customer service. I think the employees do a nice job multi-tasking and managing the crowds. Let's be real all of you people complaining about the lines- it's ice cream, you wait in line. It's not instant gratification. Are you this cranky in the Starbucks line? Settle down and enjoy your two scoops or whatever you're ordering. Your order doesn't pay the payroll for 10 employees to zip you through the line so you can chow down on your splurge because you're too impatient to wait. Seriously, settle down! The team does a nice job; they're friendly and do the best they can to manage your late-night cravings! If every scoop to check out takes 1-2min, you do the math with everyone in line. I'm not impatient, it's ice cream and we enjoy it! read more

This place is great. Love the customer service. Didn't feel like we were waiting very long. There was 6 of us and they helped us quickly with a smile. Then my niece dropped her ice cream on accident, we went back inside to get her another scoop and they gave her a free scoop!! So nice! read more

Ok so in the 10 years I've been living in canyon hills, I have never been in this Store, but on last Monday I decided to take my boys and buy some ice cream, and what was my surprise!! The girl that served me was super super rude to my boys and me. Rolling her eyes at me, getting upset because she heard a different flavor of ice cream that my son wanted and I corrected her, she replied with a big o "WHAT". Ignore my kids request for a waffle cone, and to top it off when it was time to pay I ask to add a peanut Butter cup, I kid you not her nostrils flare up. And when she "handed"the cup to me She literally throws it on the countertop, I even tried to reach for the spoon but she dropped it on the counter top as well completely ignoring my gesture. I really tried to ignore her dam actitud, said thanks to her but she just turned around. So as we were walking out my kids ask why was she so mean? I said she was angry for not fucking reason making sure she heard me. I will never go back to that place. I mean the one day I decide to go and I am welcome with horrible customer service and old flavor Ice cream no thank you read more

Gone here on two separate occasions and both times customer service has been super nice and ice cream is very good definitely would recommend. read more

The kids working there were super nice and friendly. The place was extremely clean and well kept! This is my favorite location

I bought a scope of ice cream and i was totally gypped 1/3 of the scope was missing and this isn't the first time this had happened when paying that much for a scope i'd expect the full amount!! read more

Went in to grab and ice cream cake & there was nothing in the freezers!! I will never return!!

I love there ice cream and the variety. Great outing for kids! However I did notice the girls that work there be a little gossipy while cleaning. They higher 16 year olds here and it's a major turn off. Other then that I love this place. They could stand to clean the tables outside though too. read more