Love this place. Always friendly, recognizing us, & knowing what we order regardless of how long it's been since we were in last. Great deal with the buy 2 scoops get 1 free! Very few businesses do this, much less everyday! Thanks guys! Keep up the great work! read more

The ice cream is good the staff. Probably the owner is rude as heck. Trying to get a sample is near impossible till you commit to a size. Really not a family experience. read more

Staff is great about offering choices, options and deals for that day. My Dubai Sundae was divine. The store was very clean and organized. read more

See all

Disappointed to find out this store doesn't honor BR rewards coupons/points. Consider going to other locations if you are looking to use BR app. read more

A small shop with only a few tables inside, but there is outdoor seating as well if the weather is nice. The ice cream is excellent quality with the huge variety one would expect from a BR. The service is always fast and friendly. Overall, a great place to stop. read more

I went I for a birthday cake today. They already had some ready. I choose the cookies n cream with white cake. Jay helped me with writing on the cake. The service there was so excellent. The cake was the hit of the party!! Thank you read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Independence, Missouri

I hadn't been to this place for several months, and their customer service has definitely stepped up a few notches. I got samples of their two new flavors, then opted for a single dip sugar cone of my favorite, Gold Medal Ribbon. The folks behind the counter were all friendly smiles, and the scoop I got was very generous. But I did notice that their prices for a single dip cone have increased from $3.25 to $3.99 (like everybody else). Ouch! read more

Always a very pleasant experience for my family. Ordered multiple cakes and they never disappoint. Will gladly do business with again!

I came for a hot fudge sundae. I got two peanut size dollops of hot fudge and two smallish vanilla ice cream scoops. I would try another Baskin Robbins ice cream store. This one is a pass. read more

Excellent customer service! The guy behind the counter was so attentive & patient with my kids. He went the extra mile to please customers. We will continue to go back not only for the ice cream but the wonderful experience! read more

This is my regular BR's. I seriously love ice cream. Their ice cream is always fresh. The owner and workers(possibly family) are all super cool and friendly. Not to mention, generous! They always hook up the buy 2 scoops get one free. Love this place! Wonder if I can make it....hmmm? Worth a shot, bye! read more

I don't normally do reviews but I have to give this location a 5 star review today! My fiancé and I went to go get some ice cream today and boy was the service AMAZING! The worker, who I sadly didn't get his name, was so welcoming when we came through the door. We have been there a couple times before but it's almost been about a year since we last went. This man remembered our regular order which surprised me since it's been a while since we have been there. He was always smiling and joking with us which I love to see when it comes to great customer service. I always get an ores milkshake, but he gave me a suggestion to add caramel sauce around the inside of the cup. I was such a small change to my order but it made my shake taste even better!! read more

Baskin Robbins - Oreo milkshake with caramel sauce :) - Ice Cream & Frozen Yogurt Near Me - Independence, Missouri

The two employees working Monday around 8:30pm deserve raises!! Great service, great ice cream

The corporate presents offers to get peoples information and to get people to go into the stores. Some of those offers are free product for signing up, free birthday product, and now, 31% Off All Scoops Celebrate 31 with the experts this month. Stop into your local shop on July 31st to redeem 31% off all scoops. All day, every 31st.. NON OF THESE ARE REQUIRED TO BE HONORED ONCE YOU GO TO THE STORE IN YOUR LOCATION. BASKIN ROBINS ARE FRANCHISE STORES AND IT IS LEFT UP TO THAT STORE WHETHER THEY HONOR THAT OFFER OR NOT. Responce I received about my complaint on the Noland road Independence store. Hello Ron, Thank you for contacting Baskin-Robbins®. We are sorry to hear that the Baskin-Robbins Birthday Club scoop coupon promotional offer was not extended to you at the restaurant in Independence, MO. We have sent your feedback to the local franchisee and/or operations team so that they are aware of your concern. Since most of our restaurants are individually owned and operated, we can only encourage our franchisees to participate in our promotions and forward them feedback like yours read more

best service ever if you buy 2 scoops you get one free open late again best ever generous servings Love this place Great stop after royals or chiefs games Great workers and clean inside read more

Where I entered the store, the employee continued to clean something for about two minutes until three other costumers entered the restaurant. I ordered three scoops of ice cream asked for them in three different containers , he still continued to place the scoops in the same container so I had to ask him 2 more times to put them all in three different containers. . I have one child thar can't have dairy and he still managed to mix the ice creams. He bagged up my items and just said here you go. Never told me a total or anything just expected me to swipe my card. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Independence, Missouri

See all

Closed early after we dove all the way here just to get ice cream. Really disappointed and won't come back.

The employees are friendly enough. Not quite pleasant enough for ice cream employees, but not mean either. I'm addicted to their Wild 'n Reckless flavor. They got my 2 scoop in a cup order wrong the other day while I was the only one in line....not sure how you manage that. This place just kinda exsists. Nothing special, but not a bad place to cool down on a summer night. read more

Came in with someone else. both separate transactions with free scoops, one being a BIRTHDAY scoop. really said ONE coupon or no service.

Upon entering this Baskin Robbins I was not greeted with a friendly smile instead I received a cold stare. As I decided what I wanted he continued to give me the cold stare. Finally I decided to order a Oreo milkshake , he measured out everything (I've never seen this happen) which resulted in a milkshake that was lacking milk. Although the place is clean the owners should become more guest friendly. Creating a better atmosphere would attract more people here - the tv was not on, the guy behind the counter was on his laptop, there was no music playing , and it was just awkward in general. Will NOT be returning. read more

See all

A medium vanilla milkshake was $7 wtf.... owner was being rude and racist... he kicked me out the place because I said his milkshakes were over priced..... ‼DON'T COME HERE ‼ read more

I would give it less than a 1, on the rating, if possible. This is based solely on the fact that they do not participate in BR corporate coupons. I put the app on my phone and was given a free single scoop. Nowhere does it state that I must purchase anything. It simply says "one free scoop" Well, when we walked in and tried to use it, we were told they do not participate in the coupons. They were not nice about it at all and stated that they did have a special where you buy 2 scoops and get a third one free. I will never set foot in this place again, and would highly recommend no one else does either. It is the principle of the thing. Do you really want to lose a customer over this? It seems to me that if a company issues a coupon or special deal, then the franchises should accept them. Anyway, due to how we were treated, and like I said, they were not nice about it at all, we will not ever spend our money with this BR location. read more

First off let me say the last review given here by the other person ...not nice enough for ice cream employees? ...what the hell does that mean?! This is an ice cream store and the young ladies (teenagers) that work here are very nice especially after one of them had to deal with a very cranky older lady in front of us this evening For the amount of traffic there is here tonight those 2 girls were killing it on customer service, friendliness and getting the customer taken care of Good job girls..keep it up! read more

Best baskin Robbins in whole Missouri, I had a great experience and everyone was welcoming

This not-so-new BR moved here a few years ago from 40 hwy. It's on the corner of a strip mall. There's plenty of ice cream treats and sherbet to choose from. The only vegan options was the Daquri flavored ice. It was ok, a little bit tart for my liking. But if you're in the market for sundaes or ice cream cakes, this is your place! read more

I believe it is a family that run/own this location. Seem pretty standoffish. After many times of using a BOGO for a cone that was accepted for a two scoop, all of a sudden it does not work. WTF? I kinda want to write Bask in Robbins corporate, but also feel like I should just end the relationship totally! I have a feeling when they bought the business they were unaware of the coupons, and that budget concious (ok...tight!) people like me would only come in then. Don't like the rules? Find a new game! read more

Absolutely worst experience. Ordered a Reese's layered sundae, and a cup with 2 scoops. Had a coupon for free scoop for a birthday. Wouldn't honor it. Reese's layered sundae had oreos in it instead of Reese's, missing the hit fudge, it was half the size of the picture and still $5.39. The two men behind the counter were rude and unhelpful. This is the second time for a bad experience. I tried to give it another chance, no more. Ice cream isn't worth this must frustration. read more

See all

wasn't feeling the vibes when I walked in ‍ ice cream was good tho but... the vibes man... the vibes was totally off! ‍

Customer service sucked! Older man during the day was working he was on a phone call never spoke to me the whole time I was in the store , I ordered and paid and left not even a thank you read more

What a rip off, will never return. Had a coupon for a free waffle cone, didn't know that meant the cone only! Not to mention the scoop was so small all that was there was waffle cone but still cost $7. I asked to have it turned into a sundae instead and they refused to do so even though I hadn't touched the cone. Great customer service! The guy was so rude he's lucky I didn't throw the cone in his face. Baskin Robbins has went way down hill. I'll be going to cold stone creamery from now on! It's a shame you can't get a decent ice cream cone for under $5 anymore. read more