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Baskin Robbins - Imperial Beach

3.2 (70 reviews)
Closed 11:00 am - 10:00 pm

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Dawn B.

Again I struggle giving this place anymore than a 1 star review. Serious props to DoorDash who Acctually tried to call and change my ice cream this time CAUSE THEY WERE OUT OF IT AGAIN. I am so serious I'm not sure they have ever had the ice cream I'm looking for and yet I continue to frequent this heck hole of a we are out of your ice cream adventure. All I wanted was to try the flavor of the month. How can you be out of the flavor of the month??? HOW? For reals this is not the first time things like this have happened. This place needs new ownership and new management ASAP.

This is the ice cream i bought no bags no receipt!!! Ur employee super rude!!!

Hey i just wanna report something about ur employee! 4/6/2025 1:40 pm 791 palm ave suite 103 imperial beach , CA 91932 I bought 2pcs ice cream 1quart (946ml) coockies cream and 1 quart (946ml) chocolate chip no bags no receipt and ur employee is super rude!! No costumer service!!! I always buy ice cream in your store!! But that guy working that day pissed me off!! Please do something!!

Mint Chip Ice cream and Butter Pecan ice cream

Stopped in here with Dad for a quick dessert after dinner. We each had a single scoop of ice cream in a cup (mint chip and butter pecan.) Price was fair, service was quick and it was clean inside.

Ready made cakes.
Chris L.

Typical BR. Service is good. Choices were okay as they were out of several flavors. Docked stars because the small seating area was disheveled and the tables were dirty. The front entrance and floors needed a solid cleaning. Don't get me wrong. The ice cream is always good. This is a fine place to come to satisfy your craving.

Lisbeth N.

Made an online order a few days ago to pick 4/13 at 11:30am. Get there it's not ready. They didn't even apologize and I have to wait an additional 20 minutes when we had a scheduled time for pick up. Not a good experience for me and won't be buying from them again. Nothing Bundt and Hans and Harry service's definitely beats this place. The orders with them are always on time. Zero stars for you Baskin Robbins.

Stopped by for the valentines flavor of the month
Joey C.

I love coming to this location because they always keep it well stocked and the featured ice cream of the month seems to arrive here sooner than other stores. The place is well kept and clean. The cakes are fabulous, I always buy one for my birthday and for my children. The employees are pleasant and kind. Love this place.

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25 days ago

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8 months ago

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1 year ago

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5 months ago

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1 year ago

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10 months ago

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11 months ago

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4 years ago

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11 months ago

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10 months ago

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2 years ago

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2 years ago

Store was super clean everything seemed stocked and great customer service was greeted when I entered and thanked as I left.

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2 years ago

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8 years ago

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8 years ago

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3 years ago

I had a terrific experience with James. He was kind, helpful and made our day. Thank you James!! We love going to this location.

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5 years ago

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5 years ago

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8 years ago

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7 years ago

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7 years ago

I had the best PB shake from them recently! Five stars!! I am happy they are a new addition to the neighborhood!!

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7 years ago

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7 years ago

I love this place the old management was bad but now with the new management it is like Disneyland. I recommend you going there.

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Tocumbo Ice Cream - Magonada

Tocumbo Ice Cream

3.9(118 reviews)
3.4 mi
$

I really hate leaving negative reviews, but after my third visit here with the same disappointing…read moreexperience, I felt it was necessary. There's an employee.. someone with short hair who works Sundays who is consistently rude and unapproachable. I honestly can't tell if it's a man or a woman but short men haircut wearing glasses ( I don't want to get the wrong person in trouble) but either way, they never smile, avoid eye contact with anyone walking in, and make the whole environment feel tense and awkward. It feels like they genuinely dislike being there, and it shows in their attitude. I came in at 5:45 PM on a Sunday, and just like the previous times, the energy was off. It's uncomfortable enough that I've decided not to come back. When a pattern like this repeats, it's no longer a bad day, it's just who the person is. If you're going to be in a customer-facing role, at least try to make people feel welcome. If that's too much, maybe it's time to consider a different job. I'm not even asking for them to be nice l, at least just acknowledge someone walked in to the store?? I do like their ice cream though and that was the only reason why I considered going back until today. Realmente odio dejar reseñas negativas, pero después de mi tercera visita con la misma experiencia decepcionante, sentí que era necesario. Hay un empleado... alguien con el cabello corto que trabaja los domingos, que es constantemente grosero y poco accesible. Honestamente no puedo decir si es hombre o mujer, pero tiene corte de hombre corto y usa gafas (no quiero meter en problemas a la persona equivocada), pero de cualquier forma, nunca sonríe, evita el contacto visual con cualquiera que entra, y hace que todo el ambiente se sienta tenso e incómodo. Parece que genuinamente no le gusta estar ahí, y se nota en su actitud. Entré a las 5:45 PM un domingo, y al igual que las veces anteriores, la energía estaba apagada. Es lo suficientemente incómodo como para decidir no volver. Cuando este patrón se repite, ya no es un mal día, es simplemente cómo es la persona. Si vas a estar en un puesto de atención al cliente, al menos intenta que las personas se sientan bienvenidas. Si eso es mucho pedir, tal vez sea momento de considerar otro trabajo. Ni siquiera estoy pidiendo que sean amables, ¡solo que al menos reconozcan cuando alguien entra a la tienda!

This review is for the taco stand outside this business since I can't seem…read moreTo find their help. visited this taco stand recently and had a concerning experience. They advertised accepting all payment types, but when I looked at the amount before paying, I noticed they were about to charge me $27 for just five tacos. This seemed incorrect, and when I brought it to their attention, the staff's response was not helpful. They tried saying an 8% charge justifies the amount but the receipt said $20? My math wasn't incorrect nor was I in the wrong and the man behind the grill acted passive aggressive offering me the order for free in a digusting way . I decided to walk away. I hope they can improve their communication and pricing clarity.

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Tocumbo Ice Cream - Craving ice cream for this cold weather

Craving ice cream for this cold weather

Tocumbo Ice Cream - Chamango (small)

Chamango (small)

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Dairy Queen Ltd Brazier

Dairy Queen Ltd Brazier

2.2(96 reviews)
2.4 miOtay
$

Surprisingly busy for a 9:30PM on a Friday evening. Plenty of parking out front and walked in to…read moreorder. There was constantly at least 3-4 people in line at this time but the orders were coming out quick. We ordered a mini of their signature Oreo Blizzard and an Oreo Reese's Blizzard. Love the new addition of the Oreo Reese's! You get the best of both worlds in one Blizzard. The treats were great and consistent with other locations. Given how busy they were, I was pleasantly surprised at how fast the food was coming out. The employees were quite efficient considering how many customers were in line with various orders. Don't forget to download the Dairy Queen app to access exclusive offers, deals, and earn points on every purchase toward rewards. I used the 0.99c deal for a mini Blizzard at this visit.

Very uncomfortable and disappointing experience. When I walked in, none of the staff greeted me or…read moreacknowledged me at all. The overall vibe was bleak--employees looked disengaged and unhappy, which immediately set a negative tone. After ordering a cone, the worker placed it directly on a visibly dirty counter instead of handing it to me. That's unsanitary and unacceptable for food service. When I asked for a refund because of this, they refused, even though the issue was caused by their handling. On top of that, there was an uncomfortable situation happening in the store where a man was arguing with a mother and her child after she told him to stop talking to her kid. The interaction was tense and inappropriate, and the staff did absolutely nothing to intervene or de-escalate the situation. They just stood there and ignored it. Between the lack of basic customer service, poor food handling hygiene, refusal to refund, and complete inaction during a tense interaction in the store, this was not a place that felt welcoming, professional, or safe. I won't be returning.

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Dairy Queen Ltd Brazier
Dairy Queen Ltd Brazier
Dairy Queen Ltd Brazier

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Baskin Robbins - Imperial Beach - icecream - Updated May 2026

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