Store was closed and and they were nice enough to let us in!! I appreciate that so much came with our boys and they were so respectful at this location. read more

The staff was so friendly and let us sample lots of different flavors. I ended up getting the pumpkin cheesecake and pistachio almond... mmmm so good. The store was clean and had plenty of seating indoor and out. They had a freezer with full size cakes, a case with the scoopable ice cream, and also a case with prepared desserts, lots of fun treats and some with trendier flavors like dubai chocolate. read more

Baskin Robbins - Imperial Beach - interior - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

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Great service, plenty of flavors to choose from, nice location with ample parking. They allow taste testing. Tables were clean. They have ice cream cakes for sale. read more

Baskin Robbins - Imperial Beach - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

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Again I struggle giving this place anymore than a 1 star review. Serious props to DoorDash who Acctually tried to call and change my ice cream this time CAUSE THEY WERE OUT OF IT AGAIN. I am so serious I'm not sure they have ever had the ice cream I'm looking for and yet I continue to frequent this heck hole of a we are out of your ice cream adventure. All I wanted was to try the flavor of the month. How can you be out of the flavor of the month??? HOW? For reals this is not the first time things like this have happened. This place needs new ownership and new management ASAP. read more

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Super friendly staff and incredible ice cream! You really can't go wrong here! We just moved around the corner from this place and I can tell it's gonna be dangerous read more

I didn't catch any names, but two employees were working the night shift on 12/7/25 during the 80-cent scoop promotion. My boyfriend and I ordered 4 scoops through the app for pickup, while in-store customers were being allowed up to 6 scoops per transaction. When we arrived, we went to the designated "Pickup" area and were completely ignored for about three minutes. The male employee at the register was letting his female coworker handle all the customers, and it was clear he didn't want to assist anyone. After ringing up a family, he stepped aside and told her to take care of the rest of the line while he just stood there. When we finally got acknowledged, he told us, "There's a lot of online orders, you need to wait in line," which makes no sense--online ordering is specifically meant to avoid waiting in the regular line. His comment made us think our order wasn't ready yet, so we waited again. As soon as we reached the female employee, she grabbed our order in less than a minute. Our order had been ready the entire time, right next to where the male employee had been standing. Not only were we ignored, but we had to wait an additional several minutes just to speak to the other worker who was clearly doing her best. i've worked in customer service for years and his was terrible and disappointing. EVEN IF YOU ARE BUSY proper customer service is so simple...all he had to do was just ACKNOWLEDGE us and be like "sorry for the wait folks it's been busy all day but what's the name for the order so i can see if it's ready or not for you" but instead he chose to ignore us and was rude On top of that, the male employee arbitrarily capped a family's scoop limit at three, even though the promotion allowed six. It wasn't his decision to make, and it was unfair to the family who clearly wanted to order more. If we were able to get four scoops through mobile order, they should have been able to as well. Props to the female employee for carrying the entire shift on her own. She was the only one providing decent service. read more

Hey i just wanna report something about ur employee! 4/6/2025 1:40 pm 791 palm ave suite 103 imperial beach , CA 91932 I bought 2pcs ice cream 1quart (946ml) coockies cream and 1 quart (946ml) chocolate chip no bags no receipt and ur employee is super rude!! No costumer service!!! I always buy ice cream in your store!! But that guy working that day pissed me off!! Please do something!! read more

Baskin Robbins - Imperial Beach - This is the ice cream i bought no bags no receipt!!! Ur employee super rude!!! - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

We decided to come here for dessert after eating next door. Big mistake! The guy helping us didn't want to be there. I was wondering about certain flavors so I asked . He was like , "What flavor do you want it to be"? Just the whole interaction I felt like I was at Dick's Last Resort or something. Then he said for certain flavors we have to follow on Facebook. I thought to myself , "No thanks". read more

Stopped in here with Dad for a quick dessert after dinner. We each had a single scoop of ice cream in a cup (mint chip and butter pecan.) Price was fair, service was quick and it was clean inside. read more

Baskin Robbins - Imperial Beach - Mint Chip Ice cream and Butter Pecan ice cream - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

This is one of the cleanest Baskin Robbins I have ever seen! The family that owns it is so sweet and friendly! We loved our experience here! read more

Horrible service! I walked in and there was a 10 year-old at the counter and I know that's not legal.They wouldn't honor a coupon. I had two dollars off a frozen large drink. Supposedly they said the coupon was not working but yet I ended up spending $42.45. That's not good customer service at all. They could have taken the two dollars off of something else if they really wanted to and on top of all of that they charge me $.99 for whipped cream on my milkshake and didn't tell me there would be an extra fee. The front person was very rude and very sarcastic and mumbled stuff behind my back as I was walking out the door. And the place was dirty will never ever visit this 31 flavors again. read more

Typical BR. Service is good. Choices were okay as they were out of several flavors. Docked stars because the small seating area was disheveled and the tables were dirty. The front entrance and floors needed a solid cleaning. Don't get me wrong. The ice cream is always good. This is a fine place to come to satisfy your craving. read more

Baskin Robbins - Imperial Beach - Ready made cakes. - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

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Greeted with a smile and great customer service! Rafael thank you for helping us select a birthday cake and taking the time to check the other cakes available in the back. read more

Made an online order a few days ago to pick 4/13 at 11:30am. Get there it's not ready. They didn't even apologize and I have to wait an additional 20 minutes when we had a scheduled time for pick up. Not a good experience for me and won't be buying from them again. Nothing Bundt and Hans and Harry service's definitely beats this place. The orders with them are always on time. Zero stars for you Baskin Robbins. read more

Baskin Robbins - Imperial Beach - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

The two girls working there today were rude, the place was dirty, and there was a 10 year-old boy working the cash register. I'm not sure if it's a new owner or under new management, but horrible customer service and very unprofessional. read more

Once a year I get an overwhelming craving for Pralines & Cream. Well today was that day. Service was great. Ice cream was EXCELLENT! Thank you BR for being here. See you next craving! read more

Surprised this location did not last long considering all the places to eat nearby. Stopped in one night for some ice cream. Typical Baskin Robbins ice cream. I usually get a 2 scoop serving. Their ice cream is good and does a good job of feeding the craving. Service was good. Guy behind the counter was friendly. Worth a stop for ice cream. read more

great cousmuer service, positive and very accommodating and of course the ice cream is amazing shout out to the late shifts worker they always take care of me!!! read more

I love coming to this location because they always keep it well stocked and the featured ice cream of the month seems to arrive here sooner than other stores. The place is well kept and clean. The cakes are fabulous, I always buy one for my birthday and for my children. The employees are pleasant and kind. Love this place. read more

Baskin Robbins - Imperial Beach - Stopped by for the valentines flavor of the month - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

Ordered a Birthday cake - very well done - prettier than the sample picture! They were very careful to confirm everything in the order and it came out exactly as requested. What made it more special was the thoughtful handwritten thank you note included - wishing us a wonderful celebration. That was a very nice touch! Baskin Robbins is a family favorite - and this location lived up to the name. read more

This is the worst location. We live nearby and used to frequent often, but as time goes by, everything about it has declined. The kids that work there are rude, and they have 0 communication skills. We enjoy a banana royal, and what we pay our ice cream is always smaller than a kid scoop with a pile of banana slices to cover up the lack of ice cream. It's a disappointment every time. You definitely don't get your money's worth. I definitely will NOT give my money to this place again. read more

I promised my daughter ice cream from here since it's been so hot lately and she had the rainbow sherbet. She definitely ate it all. A kid's cup was $2.29. Not bad. The wait was a little long because there was a family of four in front of us but I stepped in when the lady said "Who's next?" She didn't even look at me so I told her what I wanted. It was quick and easy. There's around three tables inside and a single restroom for customers. They had lots of flavors to choose from. I definitely liked that. I didn't have any this time since I wanted food and wasn't craving something sweet. I am watching my sugar intake. Plenty of parking around and I would definitely come back if my daughter wanted ice cream. read more

Baskin Robbins - Imperial Beach - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

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Store was super clean everything seemed stocked and great customer service was greeted when I entered and thanked as I left.

We ordered a cake for my daughter's 9th birthday from this Baskin Robbins in IB and this 31 flavor crew just set the ice cream cake bar insanely high. Seriously...I will drive there for all our cakes as their creativity, attention to small details (flip flops with a Disney/Hawaiin beach theme) and customer service is crazy good! I don't know how this is possible but the cake tasted better than it looked and this was a darn fine looking cake. Go see these guys, they will take any birthday cake to the next level and ensure your families indelible memories! read more

Baskin Robbins - Imperial Beach - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

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I had a terrific experience with James. He was kind, helpful and made our day. Thank you James!! We love going to this location.

I loved my experience at Baskin-Robbins. the workers were so kind and hard-working, however a quick note Baskin Robbins doesn't let their workers take their own tips. Every tip you give to them ends up going to the store which is unfair and cruel for the workers who earn them. The company is horrible and overworks them. At least let them have their tips THAT THEY WORKED FOR!!!!!!!! read more

If zero stars was an option I would pick that. We're in the middle of a pandemic and you can't even put a glove on or are use a napkin to handle my food. It was gross and I ended up throwing the cone away. Hoping to still enjoy the ice cream but then I went to eat ice cream and there was chunks of something white look like maybe ice chunks but it was not shaped like ice it was very disgusting ended up throwing it away read more

This location in particular advertises T-Mobile Tuesday yet when you're done ordering and are ready to pay the cashier mentions to you that they don't honor T-Mobile Tuesdays. They do offer a different type of coupon but still if you advertise something you should honor it read more

My family and I were having an ice cream craving tonight and we were trying to decide between BR31 or Cold Stone. Wow did we pick the wrong place! I asked for a two scoop Sunday and instead got a single kids scoop with a little Carmel drizzled on it. I told the the young man who served us that it was supposed to be two scoops and he said, "it is." Seriously? That's what you get for $5 there? I should have refused it, but instead I'll take my business somewhere else next time. read more

So I'm 24 weeks pregnant and I was craving a sugar cone I'm so bummed they are out decided not to get ice cream here today ...ugh please restock!! Till then I'll be going to c.v ugh I just want to cry !!!! It's so hot to be driving all the way to c.v just for a baskin Robbins Ice cream read more

Baskin Robbins - Imperial Beach - So bummed!! I was craving a sugar cone and they were out!!! I'm so mad I tote craved a sugar cone 24 weeks pregnant ugh - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

Beautiful new Baskin Robbins! Finally. :) Great service. Best lookin' clown cones ever! read more

Baskin Robbins - Imperial Beach - Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

Ive been waiting in live for 10 minutes while both workers help ONE customer i could understand if it was like a big group but it isnt. this is so fucking ridiculous i wanna walk out and NEVER COME BACK. read more

Great ice cream, absolutely terrible service. I tried to use a coupon that I received in the mail and the employees were incredibly rude and unhelpful. Wouldn't let me use it with no help or explanation or sympathy. I won't be returning to this location. read more

Under new management, excellent service, nice desert after a good burger at 5 guys. Highly recommend read more

Nice to find an ice cream place open after 9PM. The staff was very nice and patient with all the customers. My daughter was trying different flavors. They were so sweet and indulged her. They did it with smiles on their faces. Definitely will visit this place often! read more

Baskin Robbins - Imperial Beach - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

Best ice-cream ever, super friendly service and fast. No complaints. Will visit after beach trips every single time! Not to mention this location is exceptionally clean! read more

Google says this location is permanently closed but it ain't true! It's very much open. The only downside is they're only taking cash right now, so come prepared. We didn't and that sucked. Ice cream is awesome as always :) read more

I had the best PB shake from them recently! Five stars!! I am happy they are a new addition to the neighborhood!!

Best Ice Cream Ever... the milkshake the cashier recommended was delicious and it was in my hands in 3 minutes. Definitely coming back for more in the future, and shoutout to David the cashier. read more

I love this place the old management was bad but now with the new management it is like Disneyland. I recommend you going there.