I really hate leaving negative reviews, but after my third visit here with the same disappointing experience, I felt it was necessary. There's an employee.. someone with short hair who works Sundays who is consistently rude and unapproachable. I honestly can't tell if it's a man or a woman but short men haircut wearing glasses ( I don't want to get the wrong person in trouble) but either way, they never smile, avoid eye contact with anyone walking in, and make the whole environment feel tense and awkward. It feels like they genuinely dislike being there, and it shows in their attitude. I came in at 5:45 PM on a Sunday, and just like the previous times, the energy was off. It's uncomfortable enough that I've decided not to come back. When a pattern like this repeats, it's no longer a bad day, it's just who the person is. If you're going to be in a customer-facing role, at least try to make people feel welcome. If that's too much, maybe it's time to consider a different job. I'm not even asking for them to be nice l, at least just acknowledge someone walked in to the store?? I do like their ice cream though and that was the only reason why I considered going back until today. Realmente odio dejar reseñas negativas, pero después de mi tercera visita con la misma experiencia decepcionante, sentí que era necesario. Hay un empleado... alguien con el cabello corto que trabaja los domingos, que es constantemente grosero y poco accesible. Honestamente no puedo decir si es hombre o mujer, pero tiene corte de hombre corto y usa gafas (no quiero meter en problemas a la persona equivocada), pero de cualquier forma, nunca sonríe, evita el contacto visual con cualquiera que entra, y hace que todo el ambiente se sienta tenso e incómodo. Parece que genuinamente no le gusta estar ahí, y se nota en su actitud. Entré a las 5:45 PM un domingo, y al igual que las veces anteriores, la energía estaba apagada. Es lo suficientemente incómodo como para decidir no volver. Cuando este patrón se repite, ya no es un mal día, es simplemente cómo es la persona. Si vas a estar en un puesto de atención al cliente, al menos intenta que las personas se sientan bienvenidas. Si eso es mucho pedir, tal vez sea momento de considerar otro trabajo. Ni siquiera estoy pidiendo que sean amables, ¡solo que al menos reconozcan cuando alguien entra a la tienda! read more

Tocumbo Ice Cream - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

This review is for the taco stand outside this business since I can't seem To find their help. visited this taco stand recently and had a concerning experience. They advertised accepting all payment types, but when I looked at the amount before paying, I noticed they were about to charge me $27 for just five tacos. This seemed incorrect, and when I brought it to their attention, the staff's response was not helpful. They tried saying an 8% charge justifies the amount but the receipt said $20? My math wasn't incorrect nor was I in the wrong and the man behind the grill acted passive aggressive offering me the order for free in a digusting way . I decided to walk away. I hope they can improve their communication and pricing clarity. read more

This place has good ice cream but the payment policy is very inconvenient. They only accept cash and wouldn't take my $100 bill, so I couldn't buy anything. It's frustrating in this day and age not to be able to use a card or larger bills, especially for something as small as ice cream. read more

This has been our go-to place for Mexican Ice Cream for years. All the ice cream is hand made and it shows. Every flavor you can imagine and some you can't unless you are from Mexico. All amazing. You can't go wrong. A new addition is a TH taco stand on the Patio. Looks really good and smells good too. Next time we'll try the tacos and then have ice cream for dessert. read more

I agree with Ellie D. The girl with glasses that works nights and Sunday is very rude, I was told she is the manager. I left without purchasing anything after waiting for almost 10 minutes, because of her. I'm not about to spend my money and contribute to a place that treats customers like that. She should work on her attitude towards customers. read more

First time coming here and the ice cream was very good. I completely forgot what flavors I ordered though lol. I think I got the Nuevo (probably spelled wrong) and the tubulibu (again probably spelled wrong) in a waffle cone. It was really good and of course the service was fast being that it's an ice cream shop. My wife ordered some strawberry creme dessert which was good. I'll definitely be coming back when I'm in the area read more

Tocumbo Ice Cream - a man holding two ice cream cones - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Friendly staff with delicious ice cream, although a big pricey. There's not much else to say about it.

Checked in, and they refused to validate the discount offer populated upon check in???? I showed them the yelp offered discount and showed the person that discount was populated after checking into the 3rd Avenue location and was told sorry nope ??? (3 scoops??) Am I missing something??? ... definitely are. Service was lacking today compared to every single other time that I have been here. I will update review after next visit as the reason is for ice cream but please be consistent on servings . Maybe display pictures of what 1 scoop ( small , med , large) should look like so we know what we are paying for and display or disclose what are the limitations when ordering certain sizes... I really wish that ur business could accommodate request such as 1 scoop of one flavor and 2 scoops of a different even if their is a n extra charge instead of saying "no we can't do that" come on this means more money... Although it makes no sense to me why flavors cannot be mixed when u make a purchase if all ice cream cost the same based on portion size vs based in flavors ...you are selling ice cream depending on size of container at one specific price... meaning one flavor is not more expensive then another so why not allow ur customers to mix it ? Post ur ordering rules and provide options even if its at an extra coat it be easier to decide if we want to continue with purchase or not. read more

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hours say 12:00-8:00, it was 12:07 and the lady was barely unlocking the door. did not even say good morning to the people waiting outside. she then proceeded to start setting everything up without letting us know how long it was going to take or aknowledging the fact that there were multiple people waiting outside. she took her sweet time, 12:20 and still not open nor a smile. i've been there two times prior and the people working there are not very warm. they don't welcome you when you walk through the door and they don't really have an enjoyable customer service. yes, prices are okay and the ice cream tastes fine, but i genuinely don't think i'll come back after today's experience. read more

Amazing paletas!! I didn't actually purchase my paleta at the store but my employer had an employee appreciation treat for us today and it was paletas from Tocumbo!! I had the coffee paleta and it was SO GOOD SO REFRESHING!! Other flavors that were available were watermelon, lime, mango, chamango, pistachio, fresca con crema and coconut! All my team members had nothing but good things to say about the paletas! I really liked mine because of how solid it was, not melting, so cold, it just hit the spot just right! Excited to take my family to the storefront this weekend to buy some more!! read more

Great selection of ice cream and snacks. It's always clean when I visit and the customer service is great

Customer service is not so great. Today is the second time my family tries to buy Nance ice cream the cashier refuses to sell it to us. A sale of 5 ice creams was lost due to the bad customer service that was provided. I hope someone can do something about this girl whose attitude sucks. If she is not happy with her work she should not work there. How can I speak to the manager or owner to report this? The incident happened today around 6:00pm. read more

El servicio es malo, las muchachas que están ahí siempre están súper serias, ni la bienvenida te dan. La nieve tiene un sabor a "refri" si hay variedad pero no tienen buen sabor. Las paletas están muy ricas. Y los tostilocos con clamato están deliciosos! El lugar siempre se ve limpio. read more

What they sell is good. But customer service is horrible they don't greet you and act like they don't want to do their job.

I've been craving a mangoneada for a while now, but I honestly never knew what it was until I discovered this place. I mean, I've seen pictures of it before, but I wasn't sure where to get it/what it consisted of. Then, I saw this place with the help of Yelp! I got a small mangoneada--scoops of mango ice cream with chamoy, mango chunks, chili powder, and chaca (I think that's what it is) candy. My boyfriend got a fresada, which I'm not sure what it consists of aside from ice, strawberries, paletas, and such. Both were amazingly delicious treats! The mangoneada was the perfect blend of sweet and spicy. They have a pretty wide collection of desserts and snacks to choose from! From interesting ice cream flavors, to tostilocos. It wasn't too busy when we went, though I heard it can get busy. The workers at the time were two females, and they were really friendly. The place has a lot of seating (inside and outside) and so many options. Overall, I know I'm going to go here plenty of times! read more

Tocumbo Ice Cream - Fresada - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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The ice cream here is so delicious and fresh. It was my first time trying this location and always pass by it. I'm glad I got to finally try their ice cream. The customer service is very excellent as well. I can't wait to come back and try the other ice creams. read more

Tocumbo Ice Cream - Walnut and Oreo ice cream - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

MANGONADA or CHAMANGO?! What the eff are all these pictures of a mango looking like ice cream with some hot sauce on top from my friend's instagram? That's mangonada! I must try it and have my "mangonada" fix. Mangonada is on the rise! More and more people are finding out about this delicious dessert with a big spice kick! Mangonada has mango ice cream, top with real mangos, some Mexican chili candy, and chamoy (a sweet/spicy/sour sauce). I grew up with Lucas candy and LOVE this dessert! The mango ice cream was also really delicious! I think they make their own ice cream, it had small bits and pieces of mangos in it. You really have to grow up liking spicy/chili, sour, and sweet together in a combination (basically Asians & Mexicans)... my BF, on the other hand is white and probably never had one of those Mexican ice cream man come around with Lucas push pops and Lucus chili powder said "WHY?! Why would they make a dessert into a spicy thing?!" ahahaha... lol. white people. The mangonada doesn't come in a big cup like other places I've seen, but they still make it really good here! I also got the chamango, and I just thought that was a big lucas/chamoy slurpee, so I prefer ice cream in my mix, Mangonada it is! Now please open a closer one to UTC/PB area... read more

Tocumbo Ice Cream - Mangonada - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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Everything is delicious but I am giving 3 stars because the service is absolutely slow. I feel on weekends they need more people or a system of paying first and then 2 or 3 people working on orders. Also more chairs are needed inside. Owner: talk to the property manager. Outside, Right by the entrance there are 4 big screws coming out of the concrete, pretty dangerous for a little kid, someone with sandals or an elder. It will be very unfortunate that someone gets injured and you are found responsible. Also the tables outside are dangerous, invest in other tables and chain them or put them inside after closing. Those heavy tables and benches are an accident waiting to happen. read more

Tocumbo Ice Cream - Change those tables and take care of the screws outside. The ice cream and everything is delicious but those tables and screws are dangerous - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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Visited on a Wednesday evening and was greeted right away . Had the tough decision of either choosing a chamango or mangoneda . I gave the chamango a shot and I wasn't impressed . They do them different here so if you're looking for a mango slushie type then this isn't the place for you . You're better off trying a different place for chamangos . read more

Tocumbo Ice Cream - They're chamango is just consisted of crushed ice with chamoy topped with mango & candy ..disappointing :( - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Friendliest Ice-Cream Barista! & Being the Ice-Cream expert I believe I am... I LOVE IT here! So u get an amazing variety of flavors to choose from.. I brought my 3 Teen boys, 2 elementary age kids + my husband.. we all ordered ALL WE COULD EAT & came out to $40.00! I spend that much on Just me anywhere else! Anyway.. Its the best stuff & doesn't break the bank! YEA BABY! read more

Delicious ice cream and paletas (popsicles). My son had a scoop of gansito and it was mouth watering. Best of all it's Mexican owned. Will be coming here more often. read more

Not sure if I forgot this place was here or use had been a long time since I'd been there. Great go to for ice cream - took my granddaughters and it was a real treat. Great variety to pick from and line may get long but service is fast. Will definitely be returning read more

Great place to get a ice cream . Location is always clean and associates are very nice . The charge by the scoop unless you get a different item . I recommend trying there mango , lemon , pistachio or coconut ice cream . You won't be disappointed, plus they have plenty of options for everyone's taste . read more

Tocumbo Ice Cream - Pistachio ice cream - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Love this place they have the best fresh aguas I've ever had I swear I order from here at least once a week through doordash I'm terrible I doordash EVERYDAY. I always order their watermelon agua fresca, horchata, and cebada. My son loves their pineapple one as well their really good and the large is huge very refreshing love this place read more

My boyfriend took me here recently because I was craving ice cream and I'm so glad he did. + Mangonaeda -- comes with mango gelato, fresh mango, chamoy, chile, and tamarind candy. SOOO good if you're in the mood for something sweet with a slight sour/spicy kick. The small size was plenty. They also serve agua fresca -- the lady let us sample the strawberry and it tasted like a really fresh strawberry milk. Really good. I also enjoyed the ice cream sticks we bought -- fresh strawberry and coconut have been my favorite so far. Highly recommend Tocumbo! read more

Tocumbo Ice Cream - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

I AM MIKE *beeping* TYSON!!! Paletas, You are Holyfield.. (RIP to yo' ear.) :X This aint a date, babe, I bite this bish like i'm in it to win it. :) &you knoww thissssss! lol Just kidding ya'll. DAMN i love these paletas! if a dude dropped off a bouquet of paletas, that would be sweet as heck.. especially mi favorites: cajeta Chamoy Oreo strawberry *hearts* :) read more

Went there for the first time today and I have to say handsdown SUCH AMAZING Service! There was a young man who had a badge that said "In training" but he was so kind and helpful and I will go back just for the service alone. My husband I ordered raspasdos and will say they are pretty good. The ice cream is fresh and aguas are refreshing! Good job to the employees who are making this place great all around! read more

Whoooooo! If you love chamango or anything mango chilly, you will love their mangoneada! You get a large cup filled with mango ice cream and chamoy. The ice cream is creamy and smooth- all made in house. Family owned and they make EVERYTHING from smoothies, drinks, popsicles, ice cream, snacks and amazingness! Price is ridiculous. Nearly $10 for a large but you get about 4 scoops of ice cream when you get a mangoneda- WELL WORTH SPLURGE- The chamangos are not your typical mango slushes. Its crushed ice mixed with chamoy and topped off with candy and mango. Still really delicious! Got the pistachio paleta and yum! Really creamy as well, $2.50. A bit pricey like i said but everything is SOOO GOOD!!!!!! Got a smoothie, its customize your own! Tasted like something you can make on your own at home... nothing special, not that great. A handful of fruit, 75% ice and THEY ADD granulated sugar, looked like 3 tablespoons. Its roughly 5$. They put whip on there, which is weird since its a smoothie!! I haven't been able to find mango ice cream like they have in TJ but here. The customer service is eh. They dont say hi when you walk in and serve you like they're not interested. Some girls dont really know what theyre doing. They dont use gloves when they cut fruit or handle anything! Otherwise, great place for snacks. Just pricey!! read more

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The best everything fresh ordered the tostilocos and a water of Cevada!!! Yummy the pork was fresh and they closed early today at 8 but he held up as I was walking in to take my order..super nice guy!!! read more

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Service was awesome and one of the better tasting chamangos I ever had. Mango Ice Cream was really good too I highly recommend it. read more

Tocumbo Ice Cream - Chamango - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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Came here yesterday with my husband and kids. First of all the service was excellent! The guy that helped us what very polite and explained to us what a few things on the menu were. Delicious to say the least! Would highly recommend! The raspado de tamarindo was great and the mangoneada was excellent! I see someone wrote a negative review regarding prices.... seriously I ordered a small and the portions were hugeeee! I don't know what they are talking about. read more

Tocumbo Ice Cream - Mangoneada (SMALL) - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

One of my favorite Creameries! I am absolutely fascinated with their Pistachio Ice Cream- it's creamy and nutty (I thought Thrifty's pistachio ice cream was the best until I tried Tocumbo's). Pros: - A LOT of variety. (Different fruits, nuts and there's even a rose petal ice cream) - My top pics: Pistachio ice cream, Strawberry Paleta (w/ milk), Lime Paleta. - Very specious. Indoor and outdoor seating. - Free tasting of ice cream (upon request). - Huge parking lot. Cons: - Waiting for service. At times, there are only two staff members running all over the place making food items on the menu (tostadas, tostilocos, etc.). -Credit card fee when your bill is under $10. read more

Tocumbo Ice Cream - Pistachio and Mamey Singles. - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Amazing little shop with great selection and prices. I had the paleta de Piña and it was a bargain at $2.29. Will definitely come back when I'm in Chula Vista again... read more

Tocumbo Ice Cream - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

I love nieverias I used to.go to the one a lot on market when i lived in se. I'm giving it 4 stars because the fruit was delish and the ice cream too but when I went it was about 11:00am and the doors weren't open and the sign on the door said they opened at 10...umm okay weird so I call.and.nobody answers and it's a very hot day we wanted ice cream so we walk to 7-11 for slurpees for the kiddos and shit my luck they only had one flavor working... ugh anyways so I call again and they finally answer and I'm.like oh what time do you guys open and he tells.me.at 10 I'm.like um.okay I was just there and the doors were closed like wtf why we're u guys closed I just went by there and.it was closed and he was like oh I.was defrosting something....ummmm okay what does that have to do with customers. But checking into yelp got me 20% off yay. I'll come.back cuz it's delicious here read more

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Delicious ! So good. The place looks really empty they need to do more decor to the place but the ice cream and paletas are really really good. It's a Mexican Ice cream place SO GOOD! read more

Fantastic chamangos, especially on a hot day! They have great flavors! Next time I'll have a mangoneada. We need one in East Chula Vista!!i

Mazapan ice cream was so delicious! I ordered two scoops but it felt like 3 - so much & I'm not complaining. Only 5 people minimum allowed inside the shop, which I loved! read more

The mangoneda is very delicious I highly recommend it. They also have really good tostilocos and other really good Mexican treats. Edit: Reducing my stars from 5 to 3 because the mangos I got one time made me sick. read more

Omg what can I say about this place ! Perfection ? Lol. Everything is so good here is a must TRY. ! I visited this place couple days ago since I seen it online on Facebook. And let me tell you is so worth it ! They have variety of ice cream flavors like gansito flavor , mazapán ! Etc. Their staff is very nice and helpful. The girls that work here are very patient especially with me that I can never decide what I want lol. Honestly this place deserves more than 5 stars. Def recommend it to anyone. Very clean too read more

Tocumbo Ice Cream - Everything from this place is very delicious. The agua de frutas AND agua de fresa are so perfect. I go here almost every other day now lol - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Our animal vet is right next door so I decided to grab some dessert. So many options.. I of course went in for fresas con crema. The large is over $10 which is the usual but they definitely give you the worth. There were definitely a balance from fruit to cream. They have a lot of ice cream options, raspados, and ice cream bars. I will definitely not stop going till I try everything read more

Tocumbo Ice Cream - Fresas con crema - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California