I have to give a huge shoutout to Paris at Cold Stone! From the moment I walked in, she had the warmest smile and such a positive vibe that instantly made the visit better. She's incredibly patient, even when I couldn't decide between flavors, and she offered great suggestions that actually matched what I was in the mood for. You can tell she takes pride in her work -- the ice cream was mixed perfectly, presentation was on point, and she handled a busy line with complete professionalism. It's rare to find someone who makes customer service feel so genuine, but Paris does exactly that. If you stop by, I highly recommend asking for her. She turns a simple ice cream run into a great experience. Cold Stone is lucky to have her! read more

Ordered a cake for my son's birthday. Website said "feeds up to 8". This cake could feed 3 at best. We had to only give some to the kiddos. When I called in to check on my order, she told me they didn't have blue icing to write his name which was annoying but fine. When we got home, we saw how poor the writing was. Never ordering a cake from cold stone again. Lesson learned. read more

Cold Stone Creamery - It's supposed to say Happy 7th birthday Joey. You can tell they messed up with the mess around Joey's name. - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

My favorite ice cream shop located in my neighborhood. I love all the creative options available to satisfy all needs. I usually order fresh strawberries with cheesecake ice cream. I also ordered like it size vanilla ice cream with added pistachios. Customer service was great and very helpful. I will like to note that the ice cream cones are huge and the portions as well. Overall had a great time and loved my shake and ice cream. Highly recommend a visit there is plenty of up close parking. read more

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I understand that everyone wants to go home but this isn't a food establishment that requires people to cook food. I went in about 15 min before closing time and they were already cleaning the counter where the toppings are added to the ice cream. I walked in and stated that I was sorry because they were closing soon. Working in customer service over 20 years, with a smile, I would have told the customer that it was okay and not to worry. Instead I was disregarded and we stood at the counter for about 2 min while they cleaned the counter they were about to serve us on as if they were waiting for us to just leave. After serving us (without any sort of good customer service), we paid and left. I even gave them a tip because I believe in the service industry. They need retraining on what it means to treat each customer with the upmost respect because it's the customers that allow this establishment to remain open. read more

Stopped by on a Saturday night and I don't think I have ever seen this place so busy. Only two girls were working and though you could tell they were overwhelmed with how busy it was they were nothing but gracious and friendly. We opted for our usual banana caramel crunch and strawberry cheesecake (from the menu options on the poster hanging). read more

I want to let everyone know that we where driving around looking for ice cream especially with cookie dough mixed in because of my pregnancy craving and Kato was the sweetest ever, she was really nice and attentive and has the the best customer service ever great experience read more

Cold Stone Creamery - Very very delicious with cookie dough mixed in made with strawberry ice cream - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

Always too yummy. Staff is nice and place looks clean. I like that they stay open late.

Came in 20 minutes before closing and the girl at the counter immediately let us know that they were "about to close" in a tone insinuating we wouldn't be served. Watched them do the same to a group who walked up a couple minutes after us. Love cold stone but y'all are losing a lot of business, won't be back to this location read more

Had the most annoying and irritating experience. Came in at exactly 9:20pm where these two very young girls were running the counter. One had a "Muse" sweatshirt on and another had light colored hair and makeup. I came with my aunt and my sister where my aunt happily got helped with no issues right away. As it was mine and my sisters turn, this small family of two girls and one mom came right behind us in line as they should. I was called to the counter by the girl in the sweatshirt where she cut off mid sentence to say hi to the girls behind us. They ended up chatting it up and she ended up taking her order and dedicated all her attention to them. She was friends with the whole family who came in front of us while I was LITERALLY right in front of the flavors. She ended up completely ignoring my sister and she got upset and stormed off. Already off the bat I'm FRUSTRATED because my sister really wanted ice cream just for some little girl to be too focused on chatting up and prioritizing her friends than her job. I was fine for a bit because I get it, I have a job and sometimes I myself unfortunately get caught up when my friends come in, but I know my friends understand I'm at work and so do I to say "hey I'll get to you right now let me get to them first" but no. What's even worse as that as the girl went to make the first ice cream, the OTHER girl with the light hair saw me and decided to address "hi what can I get you" again, still right in front of the flavors, while the family got right besides me and ended up being there. So I finally said "can I get a cheesecake in a-" and she cut me off and decided to start talking to the girls right next to me as well asking all their orders. Now I'm frustrated. I've already been waiting for 6 almost 10 mins to be exact and I was completely ignored by this family who came AFTER me. My family is already annoyed by these workers ignoring me and I just wanted to give them the benefit of the doubt, I was wrong and both girls ended up taking that entire family order and she ended up taking them to the front where they passed me. I didn't want to wait any longer because they were taking a while making the ice cream. That's not anyone's fault I understand the ice cream takes a bit but that time on top of me being ignored 3 times by two different people is horrible. Never coming to this location and really hope some management talks to these workers so not another family who is more vocal than me ends up talking to them. read more

Left a hair strand in my ice cream. I just ordered an ice cream like 20 minutes ago from posting this. Was about to eat my ice cream & there's a strand of hair in it. Definitely grossed out. The girl should've been wearing a hairnet or something but now I'm already home & wasted money. So in case you go here to this location, there might be a hair in it if they aren't wearing hairnets. read more

Horrible. Just horrible. Immediately when my family and I walked in, it smelled like mildew and just old wet rags. Like it needed to be aired out. We looked passed it and decided to order and get out of there quickly. My husband & daughter both got the banana ice cream (one plain & another with a couple toppings)... around 1-2pm, point is. The next morning! We had the RUNS, we had caught food poisoning!! We thought he got the stomach flu, and it ended up being food poisoning. read more

Be careful visiting this specific Cold Stone Creamery! I went here to get some ice cream and I waited for 10 minutes until someone actually came out from the back. Once the worker came out, she said that the ice cream was not fully frozen again because for some reason the freezer had stop working over night. This tells me that they were refreezing melted ice cream! read more

Great customer service every time I've been, about 5-6 times since I moved to IB. Clean, plenty of tables inside and outside seating as well. Not as crowded as the Coldstone in Eastlake. My daughter and I always order the same signature flavors despite the numerous offerings and combinations! If you've never been to Coldstone, it can be overwhelming because of all the options and possibilities, not just with ice cream but with cakes and smoothies as well. All the combinations they've put together are delicious! Easy parking and in a shopping mall with a lot of other great stores like Ihop, Starbucks, GNC, Vons, Wal Mart, Home Depot and Sally's Beauty Supply just to name a few! The only downfall is that it can be difficult to get out of the center being there is only one exit. read more

Cold Stone Creamery - First day of school tradition! - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

Went to Cold Stone near my area. I promised my daughter ice cream. We walk in and was greeted Hello by the friendly cashier and only person scooping ice cream. There was only one other customer before us. My daughter loves strawberry ice cream, so I get her a small. I go with the sugar free vanilla. For two small cups of ice cream without an additional toppings, it came to $4.00 total. Not too bad. I know toppings are extra and can cost a fortune. My daughter and I are just happy with our ice cream. I enjoyed my sugar free vanilla. It was not sweet and tasted more on the creamy than sweet. I can still taste the vanilla without the sugary taste. My daughter couldn't finish her ice cream, so I asked the lady for a lid. She was kind enough to give us one. When we left, she told us Have a nice day! I said "you too"! I loved her personality. She was nice and friendly! This location was clean and has parking in front. There were not busy either. Great place to enjoy some ice cream! We will be back! read more

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Best place to come too if you're having ice cream cravings .They have multiple options on different toppings you can chose to add to your ice cream . Prices are also decent , they charge by the size cup of ice cream and how many toppings you get . Location is always very clean & the associates work fast . For those yelpers who are not a big fan of ice cream they also have smoothies & etc . read more

Cold Stone Creamery - Kid size banana ice cream with recess & peanuts . - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

I just bought the big "Everybody's" (triple pint). The young girl had started mixing my ice cream then stopped and charged me; as I was paying she packed my ice cream. I open my ice cream at home and to my surprise it's only half full and not mixed. read more

First time at this location! I haven't been to one cold stone in a while! So we decided to give it a try! There's are so many new items!! Cookies with ice cream lava cake etc... hard to choose what to order. I tried a few samples of the ice cream because I wasn't sure how they tasted. After a few minutes I decided to order the lava cake. I asked if I could pick my flavor ice fe and hey said yes!! That was really cool letting us pick the flavor' picked the vanilla one flavor. It was so delicious so good! But got to complain how small the scoop of ice cream was for the price! It was worth it but I feel a little bit more of ice cream could have been better! I ate it in a second lol well not in a second but super fast!! Very flavor ice cream!!! I'll come back to this location for sure read more

Cold Stone Creamery - Lava cake - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

Best Cold stone in San Diego! No doubt. Try the banana ice cream! It's made with real bananas.

First timer at this location today. Will definitely be back! This shizzz is bomb diggity! I love their creations they have on their menu. Whoever thought of them were pure greatness. I got the strawberry banana rendezvous and my boyfriend got the cheesecake fantasy. Seriously, both of them are out of this world amazing. The staff was very friendly and also didn't know until the cashier asked me if I was military. They have military discount. Kudos to you Cold Stone Creamery for saving me a buck or two. Store hours are great. Go get some great ice cream now! :) read more

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In my opinion, the best icecream!!! They always let you sample flavors and I've gotten nothing but good service. Flavors are so rich- pricey but definitely worth it to treat yourself once in a while read more

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I've been to this location quite a few times at night & notice they're always in a hurry to close.... It almost feels like they're open, but we shouldn't come in because they are trying to close & they end up giving us a vibe they don't want you to come in. Other than that, who doesn't love Cold Stone ice cream. Ice cream is never a disappointment. read more

So sad to see unhappy and unmotivated people like other review stated working at this location no greeting,no smiles,the one with the glasses specially unapologetically rude making mistakes and not caring about it . Definetly never going back read more

Order an online ice cream cake from here and it was absolutely amazing! When I arrived they immediately helped me out and were kind. Once i had the cake I had to wait a bit for it to be easier to cut. The cake itself was delicious and the ice cream tasted just as great as the regular ice cream. The cake looked perfected we just got excited and forgot to take a picture before we started cutting. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

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I ordered a medium peanut butter ice cream and when we got to the register my ice cream was straight liquid . I asked the lady if the ice cream was suppose to be like that (That's a rhetorical question) she said "yes our ice cream is made really thin. I left with a $8 milkshake. That was my last time there !!! read more

I have dabbled with this location a few times. The shakes and ice cream are good. Staff are polite and welcoming. Also the facility is very clean the few times I've stopped by. The service is quick and accurate. This place is nice especially on a hot day. That's all I got until my next review. Take care and thank you. read more

Alex was phenomenal! She was the only person working and she whipped out people's order in no time. She even had a smile on her face as the line grew (imagine that, a smile in times of being busy). The ice cream was of course delicious, but it was the customer service delivered by Alex that made this evening a 5 star experience. Thumbs up to the chocolate milkshake, we got all the signature flavors with some minor modifications (all lovin no oven with an added brownie and doughnut something... With added almonds), the banana Carmel crunch (tastes like a mini banana split), and lastly the coffee lovers was perfectly mixed. read more

I always come here when I'm in the area. Friendly staff and fast service. I love old stone ice cream! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Imperial Beach, California

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Went last night around 9 after work. Didn't even try the ice cream before I turned around and left because 2 out of 3 employees were unmasked, ungloved and preparing someone's online order while laughing and talking animatedly. Over the ice cream. Yuk, I'm a frontline health professional that prefers my dessert without contamination. We're still in a pandemic Cold Stone! read more

First time here and I'm like cool I've heard good things. Walk into the place read the menu ordered as. This young unmotivated lady made my ice cream. I was looking at counters where food was prepared there was lose dollars sitting on counter. Box that held the waffle cups was picked up from floor and set on counter. The wall look like they have never been cleaned management needs to step there game up. Thanks for the cone but I won't be back. read more

Wow, great place, the best location of them all. The staff is awesome and my son loves them all!!!

I went to cold stone brewery November 13 at around 1 pm And Alyssa C. the cashier made me and my friend our ice cream, she was nice at first made my ice cream first then proceeded to make my friends while I was waiting for my friend to pay I realized I wasn't enjoying my ice cream and it was the usual amount of toppings I get when I usually get my ice cream I had only taken not even one bite from my ice cream when I asked her if she could please make a new one because I wasn't enjoying my current one she said she ill charge you again (thinking she meant charge me for the extra toppings only ) I went ahead and threw the old ice cream away ! When It was time to get my ice cream she charge me another 9 dollars and I asked why that is and she said "I did it right the first time so I have to charge you again" With a condescending smirk. I didn't want to Cause a scene so payed and told her I didn't need my receipt. When we were leaving I decided to come right back because I realized I needed my receipt to get my money back I wasn't going to pay 20 dollars for an ice cream that was still half made right ! And when I walk in to the shop again not to my surprise she was in the back with her coworker talking about me ! Alyssa Honey that's not how you treat costumers ! Won't be coming back sorry :/ read more

They earned because me and family rushed to get in to the store to spend hard earned american dollars on a cold treat. We made it on a 10 minute exhibition in 8 minutes and made it in at 9:59 pm. We get inside the door that also read "open". And we were repeatedly refused service. We understand we can me late, however, we were willing to spend money on an open restaurant. read more

Reading a review about another Cold Stone Creamery reminded me of my last visit to the one on Saturn Boulevard near Imperial Beach. (It's been at least several months, perhaps over a year.) Although I would like to say that I enjoyed my time, I didn't. I ordered my favorite malt/shake and asked how much would what was left over cost. The female employee said it would cost $2. When I asked to see how much was left, she refused. (Never mind that, on prior visits to the same location, those who had served me allowed me to see how much was left; they also didn't charge me such a ridiculous amount.) When I asked to speak with her manager, she copped an attitude and said that her manager wasn't there. When I asked for the manager's name and a way to contact him or her, the woman told me his name and obnoxiously said that I would need to come back another time instead of giving me his phone number. As I mentioned earlier, although I have walked past (and thought about returning to) that Cold Stone many times while taking care of other business in that plaza, I haven't done so. One concern I have is whether or not I'll be treated the same way as the last time. read more

Just came from getting ice cream and I was not pleased with the customer service. Yes I was greeted by the lady with feather tattoos on her neck (withholding comment), but I didn't feel welcomed. Then the lady with the septum piercing had a scowl on her face...i get better service at the DMV without an appointment. Despite the ice cream, I left with a bad taste in my mouth...doubt I'll be returning to this location. read more

Stopped in after work because I was craving a milkshake. The girls greeted us promptly and had our orders done quickly. They tasted so yummy, it was hard to choose but I am a classic cookies and cream milk shake lover! read more

okay so i was skeptical about this place being all that from my friend bragging about it but it's actually really, really good. like i mean we were eating out ice-cream and we just zoned out didn't even registered how many people had come in. the ice cream was so creamy and tasty and the store atmosphere is pretty mellow. the one reason im not giving this an all out 5atara is because this location do-sent hace as many flavors as i would like. still its a good place to go if you want tasty ice cream. read more

Delicious ice cream. However I will not be returning to this location. There are not enough tables or chairs for their customer to sit and enjoy their ice cream. The few ones they had all said reserved. H read more

Wow!! Who doesn't like ice cream! Well this place was very clean inside. Customer service was great! I got the banana with Peanut Butter Cup...sooo good! Not sure what the girls name that made it for me but she was nice and helpful. I'll be back! read more

My husband and I went here for dessert after eating tacos, the ice cream were delicious. One negative comment about this shop is about the cashier, she didn't give me the exact change, my change should be 14.70 and she gave me 14 usd. So it was .70 short. I was waiting for the coins but she didnt even bother to tell me if they are short for coins. I guess she was just tired and I let it pass this time. Anyway, lesson learned, I should always be aggressive to ask for my change. read more

pros...this place is usually not busy at all. you can get all your favorite ice creams here and have them make/mix and pack it for you too. the staff was really friendly and fast the couple of times that i have went here. they really get your outta there pretty fast. cons...not the best location. they are tucked away in the middle of the mall. and the mall itself is not the greatest. parking sucks and the people who drive here are not usually paying attention to driving either. so take your chances if you are not lucky enough to park right in front of the store. read more