Amazing service hahaha. They were super nice and made me feel like a main character This was my first time ordering and a custom birthday cake from Baskin Robbins. Came out pretty nice and they fulfilled my special request so I was happy! Every time I've come here, the experience has been good. https://www.tiktok.com/t/ZTkh64tF2/ read more

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Brightly lit, ample seating, attentive staff, and of course, our fave flavors of ice cream;)! How do we always end up with the faves even after trying to be adventurous and tasting one or two flavors? Love 31 flavors, even if we end up with the same faves!!! read more

Baskin-Robbins - Two scoops Jamoca for the young adults and a single mint chocolate chip for me;) - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

Loved coming In and trying the different flavors. This place has been here for decades and they are still great! An amazing selection of ice cream cakes and their new pizza ice cream! If you need a ice cream fix, shake it a cake this is your spot! The ladies were so lovely and helpful too! The place was nice and clean and empty, we came a little before closing. read more

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The service here is always Amazing!! The men that I see here are always so kind and so sweet! The store is always so clean and the employees always have great recommendations too! I kid you not, everyone leaves with a smile! I will ALWAYS choose this location for ice cream. read more

Great welcome, the ice cream tasting was delicious. Employees and the manager were great! Service was good, and the restaurant was clean. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

Above and beyond service! Called last minute to order a Spiderman ice cream cake that was not available at other locations. Karan graciously agreed to do it in less than 24 hours. Recommend for their A+ service and accommodations. read more

I'm an outside sales rep. I know the best cakes in every zip code. Nothing makes people more happy than an Ice Cream cake. Is there a Baskin Robbins in most cities? Yes. The reason I go way out of my way yo come to this location is that the customer service is here is excellent! No matter who is behind the counter, they go above and beyond to make sure I'm happy. I bought about 7 turkey cakes this year and they were a hit!!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

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If you go here and see a sign that says 2.99 for a regular scoop, make sure you clarify that you want the special that they have. Apparently, if you just ask for a regular scoop, they're not gonna give you a 2.99 regular scoop? My friend and I just went over because of the deal and the man didn't even tell me the price, just told me to go ahead and pay with my tap whenever I'm ready. Thankfully, my friend caught what it had said on the screen when it said the price (about 10.88) and they had asked "is this with the regular scoop deal discount?" The man said "that only counts for a kids size scoop, but I'll add on to your scoop to make up for that." Huh? Nowhere on the sign does it say "kids size scoop" there's not even a small print that would say that! He didn't even take accountability for HIS mistake. My fault for being naive to think that the worker would know what was being advertised outside. SMH. read more

I met up with my family there, hadn't seen them in a while. The moment we walked in, the staff were really kind and welcoming. They encouraged us to try as much as we wanted, and ended with thanking us for coming in multiple times! read more

Store hours say open until 11pm, just drove out of my way to go to this location and it's currently closed as of 9:10pm.

Saw banner that said Regular scoop $2.99 every day 11am to 4pm. I got my ice cream and the other person with me theirs and was rung up for the wrong price. I was told it only applied to kids scoop and the person with me had already started eating theirs so I paid but when I went out I confirmed that it clearly said Regular scoop. Also the ice cream wasn't as cold as it could have been because it was a bit melty right from the freezer. This is not a location I would ever return to. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

When I think of Baskin Robbin's, I think of "treat" because I can go to the market get a gallon of any ice cream and cones but when I want BR I think, the good stuff! NOT ANYNORE! I should have went to the market! First of all I am not a regular so when I go to BR, it's as a treat for my grandson, he has fun picking out his ice cream, getting his toppings etc it's a family thing. My grandson got the cup characters, the Dragon, nothing much to it, he was happy. I asked for a single scoop. My scoop was as big as a child's scoop and I KNOW there's supposed to be a big difference in size, I know there is in price. The ice cream itself was nothing special, wouldn't tell it apart from the cheap brand at the market. Sad to say BR has lost its edge. I remember the adult scoop being so big I could not finish, they would overlap the cone, I have included a picture of the cone, if you can't tell it was approx 2" in diameter. The guy was whatever, not friendly nor rude, just there, didn't talk. When I asked for my scoop he didn't ask me what I wanted it in, he just grabbed a cup. I said is it now more for sugar cones? He said no and gave me one. I did not feel comfortable for some reason and we left. Btw if you go here watch out for the door, i don't know if it's old, dirty and gets stuck to pavement but I went to push and it was not only heavy but it came back to me quick and hit me hard on my arm giving me a bruise. Fix your door! I'm glad my grandson had cleared the path and only hit me. They also charge a $1 "food tax" wth???? So sad to see BR go downhill. Bye Baskin Robbin's, it's the market ice cream and cones for us from now on. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

super good customer service and excellent with the extra sides on filling it up with gummy bears to my liking highly recommend super nice

Excellent customer service. Ice cream tasted great. No thank you. Like the last hour schedule. read more

I was welcomed with great service by the owner Art and the environment was very amiable and clean. My pitaschio shake was tasteful and hit the spot. I tried plentiful samples and even got a quart to take home! Food quality was great and look forward to coming back again! Definitely suggest trying their flavor of the months and their quirky flavors :) read more

Baskin-Robbins - Many options for their take home quarts! - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

This Baskin-Robbins is seriously one of a kind -- they have the best Cookie Monster ice cream I've ever had. There are a bunch of Baskin-Robbins locations near me, but I gladly drive 20 minutes just to come to this one specifically for their Cookie Monster. The other locations around me use graham cracker cookies instead of actual cookie dough in their Cookie Monster, and it's just not the same. The cookie dough makes a huge difference. Also, when I order fresh packed quarts (of course, always Cookie Monster), they really pack it in -- filled to the brim every time. The owner and his staff are super friendly, and the service is always quick. read more

Baskin Robbin's is a classic place with history. It is the safest place to go. 31st deal is the best...

Late review post. I purchased my baby's 1st birthday cake here at the end of May. I totally forgot his name now but he was super enthusiastic about helping me get the right birthday cake for her. He scheduled me with his baker and had to reschedule because the baker had a last minute schedule change. Despite that, he made sure to follow up with me and let me know so I didn't have to show up in vain. He also gave me a free sample of their new dragonfruit flavor, and it was delicious! When I met with the baker, she was really friendly as well and was able to accommodate my request for a watermelon themed birthday ice cream cake. I sent her a photo of what I wanted and she replicated it. I purchased 2 ice cream cakes, 1 big one to serve guests and 1 small smash cake for the baby. Needless to say, our baby LOVED the cake. Our guests loved the cake too and thought it was pretty cool we had a themed cake made. We had about 70 guests and this cake fed all of them. We also had a little extra for ourselves after as well. Would definitely recommend others to this location as well. Best service in comparison to the others in the area. read more

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They made my moms birthday! We loved the birthday cake! It was amazing. They had a mint and chip ice cream cake here which was amazingly good. Service was good, quick. Everyone was kind. The place seemed dated, but clean. Highly recommend the place. read more

Don't waste you time coming to this location I came from all the way from orange just to find out it's close when on their website it says they close at 11pm read more

Baskin-Robbins - The time - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

The sweetest man works here!! He was so helpful in helping me with my flavor choices for my scoops of ice cream. There was such a large variety of flavors. Will definitely be coming back for his amazing customer service. The ice cream was also so yummy :) read more

Came by one night around 5pm for a last minute birthday cake. I ended up choosing a cute snowman ice cream cake. I noticed although they had a lot of cakes to choose from the flavors were limited to simple things like chocolate, vanilla, and cookies and cream. My friend let me know if you order in advance you can choose other ice cream flavors. The man/owner was very nice and helpful. I asked to have a message written on the cake but he advised me it wasn't possible with the design. He was able to give me a sign instead to put on the cake which I personally think looks much more nice! All in all my family was happy! read more

Baskin-Robbins - Snowman ice cream cake - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

Got a custom printed cake and it looked great! Quick and friendly service. Would recommend for a custom cake, the print quality was great.

Beyond great! I called in advance to see if they had a flavor that had been discontinued at the end of September and they actually still had it! I drove all the way from Irvine and the employee remembered that I had called. He still had the flavor I wanted in a tub and offered to sell me the whole tub, at a great discount! I appreciated that, but couldn't buy the whole tub, but did eat three scoops from that tub! The man (I don't know his name) was very nice and helpful, he made my day by having the flavor I wanted and being so friendly. I highly recommend people go to this Baskin Robbins! read more

It was nusy when we got in. The ladies let us sample several flavors before we decided on what we were getting. 5 regular scoops later (2 in cups and 3 in sugar cones) we were all happy campers. read more

Very helpful with a last minute birthday ice cream cake order. Handwriting is very neat as well.

I come here multiple times a week after school. There's a super nice Indian guy that is so friendly and he keeps everything very clean. There's a huge selection of ice creams and I love that the 31st of every month you get a 30% discount lol I'll be coming back read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

This was one of the BEST Baskin-Robbins experiences I've ever had! The location was super clean and spacious with plenty of indoor seating. The owner was very nice and friendly. And they had a wonderful assortment of ice cream flavors and cakes. Highly recommended! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

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When I went Wednesday night I tried to order an ice cream by karan and he was very rude, was on his phone on call the whole time and kept ignoring me. I ended up getting helped by an employee named Irene wonderful customer service and very friendly. read more

According to yelp, Google, and their website, this location was supposed to be open until 11 PM on Sunday nights . I placed a mobile order for pick up at 10:45 PM and arrived at 10:30 PM. I was greeted with the lights off, doors locked, and gates shut. No call was made by the establishment, no attempt at communicating that they closed earlier happened. When I called in to complain and try to get my money back since I was not able to get my ice cream, they told me to come in and they would take care of me. When I got there the next day, their version of taking care of me was giving me the ice cream that I paid for, for pick up the night before. Absolutely terrible service! No attempt at making the situation better, just tried to give me what I paid for a day later. read more

So happy to have a location extremely close to where I work! This was the perfect spot for a mid day treat. The person there was very welcoming and greeted me from the moment I opened the door. The serving size was great for a single scoop. I ended up getting the dairy free strawberry streusel, AMAZING! The little shop is in a small shopping center, kinda iffy location but felt safe going during the day. read more

Baskin-Robbins - Dairy free Strawberry Streusel - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

So the man that works here is helpful. However this place smells like a wet musty mop ,smells so dirty , also when I checked out he asked if he could keep my change for "good luck" it was probably only a couple Pennie's but ... ummm ok??? I find it so annoying when companies want us to round up our change. And honestly for that I won't be back. read more

I came here with my girls to have ice cream they had the creature creation one had the alien one the other one had unicorn cup with a cup of of candy they really enjoyed it read more

Baskin-Robbins - The creature creation n Unicorn With a cup of candy - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

Came over here for my father's in law's birthday cake, the staff were friendly and helpful. Karan to be specific was kind enough to offer help and suggested writing something nice on the cake. Really appreciate the patience. read more

Amazing ice cream. The service is really. They treat costumer super nice. Love the difference kind variety of ice cream flavor

Had an amazing experience with their staff recently. They were patient enough to let me take my time to order without making any faces. Also, having a wide variety of choices is like cherry on top. Must visit. read more

This guy is a jerk no customer service will literally ignore you bc he's on the phone going to cold stone instead read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California

Very nice and super convenient. Clean and well organized Very friendly and helpful staff! read more

Never had such a rudeness from the employee working there. I haven't been to baskin for few years and wanted to try the new flavors before I purchase them. But after 2 samples, employee told me "no more samples, you have to buy to eat." I felt like I'm beggar and was looking for free food. I seriously will never return here. I had to make purchase because my kids really wanted to eat ice cream but I didn't want to give them any businesses. read more

I ordered a cake on line and made a mistake on the flavors so I called and they fixed it. They were very nice about it and my little cake turned out great. read more

Baskin-Robbins - Yummy cake - Ice Cream & Frozen Yogurt Near Me - Garden Grove, California