This is the best Baskin Robbins. The people are supportive, cheerful and helpful...the place is always clean. Edith who works most every day...she knows how to make the best ice cream cakes...what a pro. Always ask for Edith to make your ice-cream cakes. I typically order medium shakes when I go to any Baskin Robbins, especially this one. You get the best bang for your money when you order a shake vs scoops. read more

Baskin-Robbins - Banana split! Get the app. - Ice Cream & Frozen Yogurt Near Me - Covina, California

This location has been around for decades. Located in the Civic Center of Covina. On this occasion, I bought a Father's day ice cream cake. They have several designs ready to purchase for birthdays and holidays. In addition to ice cream, they make smoothies, milk shakes, parfaits, chocolate dipped bananas, and banana splits. Whomever invented bananas with ice cream is a genius. Or maybe, it was a Mom who wanted kids to eat more fruit! The flavor of the month changes on the First, come by and bring the family for a sweet treat. Sincerely, Rosemary read more

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Was craving a banana split and decided to check out this Baskin-Robbins. It was later in the evening, so not much was open. Service was good. They had two young ladies working. They were very content on helping. In the way of ambience standard ice cream shop, have a couple tables that you can sit and eat ice cream. The tables do need bussed a little bit more and wiped down. The banana splits were amazing. There were three in my party. We all got different flavors. Everybody seemed to enjoy theirs. I took photos of all, which I will post here. They had a deal on prepackaged quarts. I thought that was a pretty good deal, personally. I would recommend checking it out, banana split is a little over $10. What I like the most was on the banana split. You could pick three different flavors instead of the standard three scoops of vanilla. read more

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One of my favorite true ice cream shops, which is still here after all these years. Anytime you enter this business, you will ALWAYS be greeted with a "Hi" or "Welcome" by the young employees. Service here is excellent, as the employees strive to assist each customer promptly. The variety of ice cream sold here offers customers a good mix of delicious flavors. Prices are on the higher end, yet very affordable The shop itself is always kept clean and well-organized. I will remain a loyal customer because I always receive excellent service and because they offer one of my favorite ice cream flavors, no-sugar-added coconut/pineapple. read more

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The ONLY reason to patronize this BR is out of sheer convenience. It's near work AND on the way home. The older woman who works there (apparently nonstop with no days off) is a miserable wench. Not only unfriendly but downright rude. She rejects any coupon you try to use, saying they don't honor this or that with little to no explanation. I know people have an off day here and there but she is literally like that all the time. No wonder their tip jar is always empty, lol. Here's a tip: get a better attitude or quit. read more

Always enjoyed this shop while growing up in the neighborhood. It was nice to see it was still there on the corner. The young ladies were very welcoming said hi and asked if we'd like a sample. The shop was very clean the tables were all clean. The ice parlor was very inviting. We order two Sundaes and we're Not disappointed. Stop by and have a sweet treat. There are ice cream cakes and cupcakes to choose from. read more

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I didn't realize Baskin-Robbins started selling lukewarm milkshakes in a cup and calling them 'scoops.' When I pointed out that my Chocolate Chip was totally melted, I was told they wouldn't exchange it because I had already tasted it. Apparently, I was supposed to use telepathy to check the temperature. Save your money and go to a place that understands the 'ice' part of ice cream. read more

Wish I could tip the awesome staff, they recommended I pay them a compliment here instead. Come get Your Ice Cream Here!!!

This is out to go Baskin Robbins. The staff are always nice, helpful and they always have our favorite flavors. It is clean, welcoming and they have three tables you can seat at enjoy your ice cream with family or friends. read more

Will you send a picture and the do an excellent job on the cake I definitely am gonna put them in another one. Go to read more

Baskin-Robbins - This is a picture of my husband and cartoon character. They did an excellent job. You give them a picture - Ice Cream & Frozen Yogurt Near Me - Covina, California

Came in last night for the first time. After living here for three and a half years I finally dropped in. Located across from the Covina post office sits the little cute BR. Super clean and updated location. Employees greeted us as we walked in and saw we walked over to the cake case and asked if we needed any help. My 2nd glance over is when I saw what I was looking for.. the Polar pizza my bf wanted as a kid and never got. A short convo the other day led us to this when I mentioned they still made them. $21.99 plus tax. Super cool experience as you eat it like a slice of pizza. Spacious parking out back and on the front and back side of the building. Super clean location. Friendly staff. Seats to enjoy your sweet treats inside. Definitely worth giving this location a chance. read more

Baskin-Robbins - Polar pizza Oreo Cookies n Cream - Ice Cream & Frozen Yogurt Near Me - Covina, California

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Most of the people who work here don't give very big scoops of ice cream or act friendly, but there was one girl who was so awesome that I felt I should leave a 5 star review specifically for her. It was Monday, March 10th at 2:00pm. I unfortunately didn't see her name tag, but she had long brownish reddish (cinnamon colored hair) in a ponytail and no glasses. She was somewhere around 18-20. Hoping that narrows it down lol. She was so sweet! I came in for my free birthday scoop of ice cream. She was warm and welcoming. She didn't make my scoop really small like other employees have. It was a nice normal size. I felt bad that I didn't have cash to tip her with, so I'm hoping I can make up for that by giving her a shoutout. She's the nicest employee I've seen at this location in years! Keep her and give her more shifts! read more

Fantastic customer service, clean interior and tables, and the ice cream is fresh quality where it doesn't have that icy texture from unfreezed/refreezed too many times over. I absolutely love indulging in their seasonal flavor Love Potion #31 - ideal balance of chocolate and raspberry flavor notes. Recommended Baskin-Robbins location! read more

Baskin-Robbins - Single scoop of Love Potion #31. - Ice Cream & Frozen Yogurt Near Me - Covina, California

We absolutely love the cakes from this Baskin Robbins! While I haven't gone in to order ice cream, we regularly get birthday and celebration cakes from this store, and they never disappoint. The decorating is always amazing--they do such a fantastic job! Every single time, the cake is not only delicious but also beautifully designed. I don't think we've ever had leftovers, and we never finish eating the cake without everyone talking about how stunning it looks. Huge props to whoever is decorating these cakes for our orders--they truly make each celebration extra special! read more

Stars for friendly service. But twice I've had tummy aches after eating this ice cream. Unfortunately, I'd have to say Scoops on Tap is less than 5 min away surprisingly very reasonably priced and would be what I'd recommend for ice cream in this area. read more

So disappointed in this location on college street ,Covina I had placed a Father's Day cake order in a week advanced. Adding a decal that they were advertising on their counter for over a month. It was a soccer logo that my husband passionate about this particular Team. It cost extra to have. On Father's Day afternoon when I arrive for pick up it was decorated with the wrong logo ,it was a Hockey Team which we're a big soccer family. I told the girl at the counter I couldn't accept it. My hand written receipts says what I order and what was handed to me was clearly wrong. I asked can you call your manager or owner and asked what can they do to correct this ,they mention the cake decorated wasn't in to fix it so then the girl called the owner ,she came back and said: "Our owner said just to give you a cake from the freezer" I was so disappointed I couldn't wait to pick up the cake and surprise my husband with his favorite Team. The way they handled it was bad customer service . I called the following day spoke with their store manager and the owner told her to just give me a pint of ice cream ,Wow !!! Terrible way to solve a issue that the cake decorated made. I will take my business to a different ice cream location. I've been coming here for years,shame on the owner. read more

Came in to buy two flavors of prepacked ice cream. One was in freezer one had to be packed by girl behind counter. I wanted baseball nut she said it would be extra I said fine. Come home to find no raspberry in it at all. Tasted like vanilla with cashews so disappointing being I paid extra for something I did t get. Will not be returning!!! read more

Baskin-Robbins - No raspberry whatsoever - Ice Cream & Frozen Yogurt Near Me - Covina, California

We received fantastic service from Kenzie and Audrina. Supper friendly and made us feel at home. If you are close stop in enjoy a sweet treat and great service. Thank you 10 out of 10. read more

I purchased a three scoop sundae last night, October 11, 2024 and for some odd reason the girl that helped me was rude. I was not rude to her, all I said and ask for was the two flavors of ice cream I selected for my sundae. Nonetheless, after she added all three scoops to the cup she brought the cup to the counter without adding the toppings. Well, that is when I asked her for the toppings. She gave me a rude look and asked what I wanted. I asked her for almonds. She added the almonds and did not offer me anything else like the other girls usually do. No chocolate or strawberry syrup. At that point I was upset because there was no reason for this treatment. But I decided to pay and leave. Well, that is when I saw the price was more expensive than what is advertised on the menu. I asked her why is it more expensive than what is on the menu. She said because I asked for almonds. I then said to her that is included with the sundae and I have never been charged extra. She just looked at me and said, those other girls should have charged you and walked away with an attitude. Thus, not only was this girl rude but she over charged me. read more

I like that there is Baskin Robbins not far from me and not located inside a mall. This location is a little bit different because it shares space with donut shop. Both employees are nice and greet with smile. I know chocolate chip is not some exotic flavor but I like it and makes me feel happy. read more

Always a good experience coming to this Baskin-Robbins. Came in the other day for a cake for my birthday. Got a small cookies and cream chocolate cake. It was delicious and the perfect size for my little family of three. We had some left over cake for the next two days. Super cute design and delicious. read more

Baskin-Robbins - Oreo Cookies n cream chocolate cake - Ice Cream & Frozen Yogurt Near Me - Covina, California

the girl working the counter tonight was super sweet to me and my sister and was doing a great job. awesome service plus she was fine af 100% will come back. read more

Good service and nice options for the kids. The ambience is very relaxing and good for kids read more

I can't stand establishments like this continuing to give subpar services while charging full/increased pricing. It's ridiculous! I purchased a cappuccino blast today and was charged full price for it. However, when I received my order, I noticed that my cup was not filled to the top, which was quite disappointing. This lack of attention to detail and poor customer service is unacceptable, and it has left me feeling quite dissatisfied with my experience at your store. I expected better from a company like Baskin Robbins and am disappointed that I did not receive the quality of service that I deserve as a paying customer. Take this feedback into consideration and work to improve the quality of service that you provide to your customers in the future. read more

Baskin-Robbins - Sad looking regular original cappuccino blast - Ice Cream & Frozen Yogurt Near Me - Covina, California

Worst service ever. First please don't say you close at 10 on yelp. But when I walk in they she they're closing in 2 mins. That's 8pm mind you. I paid for a cone and she broke the cone and put it in a cup. I asked for strawberry cheesecake to try but she gave me cherry. Worst experience at this location! read more

Not impressed with the customer service, my kids were looking forward to ice cream but we were told we couldn't have any flavors on half the side because they were too cold to scoop. We ended up walking out. It was the middle of the day and empty inside. read more

Came on the 31st for their promotion on the 31st. The app would not work , wouldn't let me log in. That would not honor their promotion. False advertising. read more

People here are great ready to assist two thumbs up and thanks for your time and kindness

Came to redeem my free birthday scoop via email, however it wasn't scanning and the barcode number didn't go through? Sign was up to print out the coupon no exemptions??? Cashier called the manager and he didn't want to give me the free kids scoop without downloading the app ... told him I'm not doing that so he ended up honoring my coupon. See you next year! read more

Hot day...a triple scoop stacked high on a sugar cone, Slurp, slurp, slurp, slurp, slurp, slurp, slurp, slurp, mmmmmmmmmmmmmmmmmmmmmmmm slurp, slurp, slurp, slurp, slurp, slurp, slurp, slurp, aaaaah...that was soooo good... Napkins......more napkins...... didn't realize that this is #650 review read more

The ice cream and ice cream cakes are amazing (that's why I gave it at least one star). But it's not like the employees are making ice cream from scratch in store right? They are there to provide excellent customer service, but even that is too below them. We came here because we ordered an ice cream birthday cake for pick up at 3pm (we put in the order two days prior). We drove about 5 miles and arrived at 3:10 to face disappointment. They said, "No, actually it will be ready at 4pm", insisted my colleague misheard the pickup time and did not even apologize for the miscommunication. They even asked us "Do you still want the cake?", as if they were hoping we could relieve this "burden" off them. OF COURSE we want the cake. What were we supposed to do until then? My colleague and I had to wander around the streets in the hot sun and check out some stores for about half an hour before we came back. What a waste of company time! In addition, my colleague had called a few times earlier the same day to confirm the pickup time, but she told me that every time she tried to call, the employees would pick up and set the phone down, and my colleague could hear them working but no one would answer the phone. When my colleague brought this up to the girl at the counter, all she did was shrug and say "I don't know. We've been here all day". Very unprofessional; I even noticed that she rolled her eyes at my colleague when she expressed her disappointment in the new pickup time. The cake (see picture below) was so plain and we had to ASK for sprinkles. The girl hesitated by saying, "Oh, since we just made it, I'm not too sure it will stick.." but in my mind, I was thinking, DUH the cake will melt so it WILL eventually stick! Good luck getting a better job with that attitude!!! I feared that they would spit in our cake. But $42 for an ice cream cake served by bitter employees? We're not coming back here again. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Covina, California

Excellent service, Latin gal was really nice which always makes this experience great

The price is so high, its just ice cream. For a root beer float its 7.99, id rather go to Wienerschnitzel where the root beer floats are 3.00. Even a scoop of ice cream is Ridiculous read more

I have been coming to this location for almost 20 years now they are giving small ice cream scoops. I was told by an employee there that they are not allowed to fill the cups up anymore and have to make the scoops only 4 oz. The spoon they use has no measurement so my two scoops looks like one scoop. I will not return to this location anymore. read more

It's always great experience here, either ordering cakes or coming in for some delicious ice cream treat. This is one of many cakes I've purchased here. Picking up the turkey one later too can't wait! Employees are always friendly and very patient, it takes me forever to know what I'm craving lol. read more

Baskin-Robbins - Zombie unicorn cake, cookies and cream with chocolate cake. - Ice Cream & Frozen Yogurt Near Me - Covina, California

Doesn't seem like the franchise owner has given any TLC to this location for some time now. I'm not sure how much overturn there is here because I always see new faces. I used to come once a week, would always get the same thing. A mango blast freeze with no yogurt no whip cream. It's very delicious but I'm telling you every time I've been here they never get the measurements wrong. The young lady to work here have absolutely no personality, they aren't friendly or courteous. Rather they talk amongst themselves about their weekend Rendezvous and sometimes I've seen them on their personal phones. I stopped coming to this location. If you are looking for a fun and friendly atmosphere this is not the place read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Covina, California

I've gotten 2 cakes from this place and the first was cool but this second was just a mess. First the girl tells me to get the cake and I get and she takes the next person and has be me waiting there. Mind u when I walked in I told her I needed a birthday cake. So she finishes with other guy then charges me and I'm waiting for her to take the cake to write happy birthday on it because wut the hell do I need a blank bday cake for. Well she looks and says oh the girl that writes on the cake isnt here and we dont know how but we have number bday candles like that's suppose make this blank bday cake an official bday. Smh as soon as I said I needed bday cake she shudve informed me that they cud not personalize the damn cake but apparently customer service is not a forte of this place from the other reviews on here. I took the stupid cake cuz I was soo annoyed and it wasnt gonna fix anything to go off on the dumb little girl working there smh but def need to ask them before hand if they can personalize it cuz apparently that's too much to ask of them to let u know before they charge u!!! read more

Baskin-Robbins - Blank bday cake smh - Ice Cream & Frozen Yogurt Near Me - Covina, California

I went here specially for a coffee drink. The Cappuccino Blast was recommended, so I ordered a small not knowing if I was going to like it. The drink is made with some coffee liquid looking mix, ice, and coffee ice cream called jamoca. It is topped with whip cream and cinnamon. The drink was tasty pretty thick but not too thick. It was worth the price of $4.49. read more

Baskin-Robbins - Cappuccino Blast - Ice Cream & Frozen Yogurt Near Me - Covina, California

Wow! One day I purchased gift cards for my students for $4. I bought 8 gift cards. I was going to come back for more and they refused to let me buy them because the minimum is now $5. I was going to purchase $8. You just missed out on money. It's pretty sad when people can't make exceptions for teachers and students. It's not like I was asking for handouts. read more

Usually good but went this morning and the ice cream had ice flakes all over it and had big crystals in it. Told the girls that that it shouldn't be like that but the girl in charge said I could "buy" another scoop if I would like... no thanks... read more