Daisy was very friendly and accommodating. I appreciate her great service and welcoming demeanor.

Not a fan of THIS specific location. They are not honoring the special pricing on the Cappys (S $5, M $6, L $7). They charged me full price twice in one week. I ordered two original cappys. One large with no whipped cream, but cinnamon is ok. One medium with whipped cream and cinnamon. The first time they at least made the order correctly. They just charged me full price at $14.37. The second time the girl did everything wrong. She only made enough for a small and large. So she had to remake more. Her ratios were off and it did not taste right. It also didn't even fill up the cup of the medium. I asked for no whipped cream on the large (which I mentioned twice) and she added a mountain of whipped cream on it. She scraped off what she could. And for the medium which I request whipped cream she gave a pathetic little dollop. To add insult to injury, she charged me full price $14.37 instead of the special pricing of $13.00. And didn't provide me with a receipt so I couldn't even give feedback. I do not recommend THIS specific location. read more

Baskin-Robbins - This location overcharged me - Ice Cream & Frozen Yogurt Near Me - Covina, California

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I do enjoy an occasional ice cream cone, even in the winter. So here's the Scoop: One December, 20 years ago, I stopped by this exact BR location and didn't have my mind set on any particular flavor. It just so happened that Winter White Chocolate (W.W.C.) was the flavor of the month. So it began, my annual visit for a scoop of Winter White Chocolate. I ordered a cake with it to introduce my #1 flavor to my family. One Christmas, my Brother gifted me with a pre-packed quart of WWC to carry me into January since it is only available in DECEMBER!! These days, their average price of an ice cream cake is $50, that's kind of steep, but I assure you, it's very good. White chocolate is a tad sweeter than milk chocolate. Baskin Robbins does add crunchy milk chocolate bits and cherry pieces, all wrapped up in a ribbon of cherry swirls. Yummy good!! Every December 1st, I start making phone calls to the closest 4 locations to see who has it on their menu. Last year, they didn't have it!!! 2023 broke my perfect attendance record!! I called once a week, but it was not available!! Sadly, I thought it had been discontinued! It is possible, my second favorite BR flavor was Ambrosia, but they stopped making it about 16 years ago!! This year, its back!!! On December 2nd, I finally got my fix. I celebrated by getting it in a mini Elf sundae cup and added whipped cream on top! You have until December 31st to try it for yourself!! Don't forget to tell'em that Rosemary sent ya!! read more

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My girlfriend and I came here randomly because she wanted ice cream. The kids scoop is 4.99, single is 5.99, double is 8.99 , and triple scoop is 11.99. I was surprised that there were two plant based ice cream options and they gave free samples. I got a kids scoop and boy was that kids scoop sad. It was melted and barely anything. I might as well gotten another sample spoon to make it even so I didn't have to pay 4.99 for the cup. My girlfriend got the sundae . The employee gave two small scoops (that was already melting), whip cream, sprinkles, and a cherry on top. Why is this place so sad and stingy on their ice cream? They charge so much for the melted ice cream and they're still stingy. read more

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half the ice creams were melted like pudding. Unsanitary workers don't even wear gloves scooped or handing the ice cream while wearing jewelry. building was so warm read more

The service was good, she is working with what she has. I don't know if it was an off day or what, but all the ice creams were half melted, i ordered a milkshake and it was liquidy, im sorry there has to be better maintenance or something because the one thing they're serving has to be frozen. Duh read more

I ordered a Unicorn cake for my daughter's birthday. I ordered last minute and the store accommodated me. Thank you so much for making my order so last minute and just perfect. Great customer service! read more

I was in the neighborhood and wanted to pick up a couple prepacked quarts. The website said the store was open at 11:00. I was there at 11:15 and it was not open. read more

Walked in looking for a cake for my daughters birthday and happen to speak to the cake decorator! She custom made my daughters cake for the same day. Very helpful and wonderful customer service. Will definitely be buying from and recommending this location. Thank you!!! read more

I've been searching everywhere for the iconic clown cones that used to be available at every Baskin-Robbins, only to be told at each location that they had been discontinued. So I was thrilled to discover that this location still offers them! The staff were friendly and happily made a fresh clown cone with the flavor of my choice. The shop itself was clean, welcoming, and had a great atmosphere. If you're in the area, I highly recommend stopping by this Baskin-Robbins you won't be disappointed! read more

I'll give two reviews because it's baskin robins, and their ice cream is pretty good. But the owner is a salesman which I don't want at a creamery lol he's is pretty disrespectful.. and for no reason. He even came at my kids. Safe to say I won't be coming back. read more

Customer service needs to improve, unfortunately, my family and I came to get ice cream around 8:45 PM and the young girl was sweeping and did not greet us. Both of the workers had a stink face on. Ice cream was great. Service was poor,never coming back here again. She looked like she was mad that we came in while she was sweeping and kept sweeping very close to our feet. They close at 10 here but it felt like they were rushing to close. read more

Cute little place. Not crowded at all. A quick stop to get some ice cream. I wasn't craving any of it. But once I saw the name bed n breakfast I decided to t try this particular flavor. Not disappointed at all, it was delicious! A must try flavor read more

Is this acceptable i feel there is a health code violation. The lose hair hanging over the ice cream. read more

Baskin-Robbins - Hair over the ice cream? No netting or hat? - Ice Cream & Frozen Yogurt Near Me - Covina, California

Nasty again. Hair in the ice cream container, and the guy didn't even get the hair off once I told him, I couldn't even get me no ice cream. This place hasn't change yet. I definitely won't be back. They need to be wearing a net around their hair, nasty. read more

Baskin-Robbins - Hair on side of pink ice.... - Ice Cream & Frozen Yogurt Near Me - Covina, California

The staff at the Covina, ca 31 flavors over delivered on this delicious "In n out" inspired cake for my teenage boys. Thank you! read more

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Everything about the store was great. Beautiful cakes, clean store and the workers are super nice! But the prices are ridiculous!!! For the price of a single scoop i can get a tub for the house. read more

Very dissapointed with my order. I was excited to order the turkey cake everyone was getting this year only to pick it up and receive a mediocre piece of cake. First of all I paid $43 online it states it serves 12-16 people. I have seen pictures and videos myself of it and it looks like a decent size. So why do I go pick up the smallest piece of cake ever, I thought to myself maybe it's just smaller in person but the more I looked at it there was no way it would feed no more than 6. So I go back in and tell the girl who handed it to me my concern. Mind you when I first got there she was in the back then came out while a line of customers were waiting and proceeds to text and laugh at her texts, whatever I waited. She then points at me to I guess signal me to go over I already knew from the start she would have horrible customer service. When I went back in she keeps insisting that it's correct and that's just how they made it but next to us is a freezer of cakes with a turkey cake SIGNIFICANTLY bigger so I'm like why is that one bigger she says it isn't like we aren't looking at the same cake and keeps gas lighting me to believe my cake is the correct size. I drop it because dealing with her was only going to get me mad and I just was not in the mood to cause a scene, but honestly I need a refund and for your employees to be educated on what good customer service is. There was also an issue with online order and it letting me select pick up time for thanksgiving day when they are closed. They kept blowing up my phone to come pick it up then this lady calls me to say they are actually closing earlier as of me having to rearrange my schedule a whole day isn't already an inconvenience I now have to drop what I'm doing to come up the worlds tiniest cake. She says they're closing earlier due to the holiday and the workers wanting to go home early ??? read more

Baskin-Robbins - a cake in a box - Ice Cream & Frozen Yogurt Near Me - Covina, California

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Who doesn't like ice cream. Oh and ewwww i haste sherbet ice creams!!!! And anything too colorful. But that's just my personal opinion. Nothing against the establishment or anyone who likes those ice creams. Haven't had any issues with customer service. So all in all a delightful experience. read more

Delicious ice cream cakes but the girl that wrote this has bad handwriting. The worst is the "A" in "dad" if you look at my photo. It's like she didn't care. This was from 8/3/2020. read more

Baskin-Robbins - Delicious cake but the girl wrote the words horribly. Look at the "A" in dad. - Ice Cream & Frozen Yogurt Near Me - Covina, California

Came in yesterday with family after the park around 5pm. The girl who served us was sooo rude! Never again! When she seen how big our party was he rolled her eyes to another guy worker there. We ordered 7 scoops total and by the 7th one. She legit rolled her eyes at me and was mad! I will never come here again! Ever. read more

Went in to buy an ice cream cake for a birthday and ended up paying $40 for a 6inch cake. You read that right. $40!!! The only reason I paid was out of desperation. The sheet ice cream cakes at stater bros for $17 were sold out. How do these guys stay in business? There's absolutely no reason a 6 inch cake of any type should cost $40. Then the cherry on top was it was hard as a rock so I needed to let it defrost for most of the night. Never again will I go back to this greedy franchise. read more

This place is always clean and we never have problems with parking. Right now they have 2.99 Cappucinos. That's my wife's favorite. I love their ice cream. The brownies and cookies are good too. Fresh! I've tried the shakes and wasn't disappointed. They're usually nice but they must have a high turnover rate. There's always new employees. The place is a little pricey when there isn't deals. When you're looking for a dessert this is The place though. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Covina, California

Came at 9:24pm since it says it closes at 10pm and they were already closed. 2 girls hanging out inside saw us approach the door and just pointed at their watch. The sign on the door also says 10pm but apparently that's wrong or maybe they didn't want to work till 10 who knows. read more

the two girls that close fridays and sundays are so rude. i went in an hour before closing and they acted like i came in 10 minutes before they closed. read more

Very weird behavior from the owner! I came in and asked for a scoop of chocolate. First of all, she didn't even use gloves when scraping the ice cream. You would think the owner of an establishment would follow normal food sanitation rules. Secondly, I tried to redeem my free scoop for my birthday. She then told me that it was only a kids scoop that was free when she gave me a regular scoop. I checked the email I received and it said a free 4 ounce scoop which is a regular scoop. Then she scanned my coupon TWICE, and tried telling me that it was already used and asked me if I had already used it. I told her no that I just got it today and that it was my birthday. Obviously it says that I already used it if she scanned it twice. I don't understand why she was making such a big deal over a scoop of ice cream. I saw on the screen that it said "-4.49" but she was still trying to tell me that it wasn't going through and that I used it already . She finally just said "it's fine" and let me have the ice cream. You would think if someone's coming in to redeem their BIRTHDAY scoop, you would have a little better customer service, especially coming from an owner. Very poor experience. read more

The few times I am in this location I stop by this BR location because the service and staff are amazing. At first i was skeptical because i would only youngster and thought they would be either snobby or rude but to my amazing suprise the were totally the opposite. Very polite and respectful. Amazing staff keep up the good work. read more

Walked in to order a cake for my sons bday & had the pleasure to have Jose help us. He was beyond kind, helpful, patient and friendly! The epitome of superb customer service! Seriously, wonderful service! I haven't sadly experienced this in a long time with so many people so careless to work with customers. Thank you Jose for such a great experience with such a picky 10 year old! read more

First time at this Location. The ice cream attendant that helped us was very. Ice and patient as we sampled some of their new flavors. Even though we didn't buy any cake there was plenty to choose from. The location was clean and there was plenty of parking. read more

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Just got some ice cream from here about 20 minutes ago and both the girls working tonight are sooooo nice! Excellent customer service and genuinely friendly, these are the kinds of people I would want working for me. read more

Don't go there for any cappuccino blast. They don't put enough ice cream and coffee. Taste like ice. ‍

I don't usually come to this location but since it was on my way to where I was going, I decided to purchase a cake for my father's birthday from here. I asked for a Chocolate Chip cake. The woman found me one. I said, are you sure this is Chocolate Chip (Dad's FAVORITE), she said yes and followed by showing me the flavor on the box. Lo and behold, it was an Oreo cake. Highly disappointed as I wanted to get my father his favorite ice cream flavor. Also, I purchased two kids scoops and the woman basically gave me 2 hallow scoops. I guess this is their way of saving ice cream which is ridiculous since they're SO expensive. I worked at a Baskin Robbin as a teenager and I know there is a "weight" that the scoop needs to be, but I think they took it to another level. Lastly, I wanted to say that their cakes were SO badly decorated. All of them. Some you could see the ice cream through the icing. I will NEVER shop here again. I really hope they read this review and make some changes for the better. read more

I ordered a cake for my son's 5th birthday. I went to pick it up and it looked horrible. It was so bad, when I showed it to him, he turned away and whispered, "That cake looks weird". I went back inside to speak to the employee about getting something else. I was told the manager (which I believe was probably the owner of this franchise) said I could not get the cake I saw in the refrigerator that came close to what my son might like. The kid is picky and wanted vanilla ice cream. The manager said they had done three cakes of the same design previously and had no complaints. I asked her if she had seen the cake and she replied no. She also tried to give the excuse of the freezer's temperature going down and due to this, caused the cake to melt a little. I'm attaching photos so you can be the judge, but I don't think changes in temperature cause colors to change. Oh and that fourth of an Oreo cookie for it's nose! I just didn't know what to say when I first saw it. In the photo, you can see it even looks like it's crying and I'm pretty sure when I held my ear close to the box, I heard it ask for mercy. read more

Baskin-Robbins - This is what the cake should have looked like. - Ice Cream & Frozen Yogurt Near Me - Covina, California

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Horrible ICE CREAM CAKE!! Ordered a polar bear cake for my son's birthday, we've no idea what kind of food coloring they used for the bear's eyes ! My kids touched them and then could never wash the color away from their fingers with any hand soap!! They even ate some of them!! SO DISGUSTING!! read more

Baskin-Robbins - Disgusting food coloring!! - Ice Cream & Frozen Yogurt Near Me - Covina, California

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I just left out of the store and I had to give PROPS to the young lady working behind the counter as a lady purchased an ice cream cone and took off her mask in the store to eat it and the young lady asked to exit the store to eat it. The lady argued with her about eating the ice cream and the young lady stood her ground replying to her there were other customers in the store with masks on and that's their policy. The lady did leave after being rude about it but I'm a nurse and was so happy to see what this young lady did. I gave her compliments on what a good job she did and left a nice tip. Thank you to the young lady and the owners should be happy they hired a GREAT employee like her to keep her co workers and customers safe! THANK YOU! read more

STINGIEST SERVINGS HERE AT COVINA STORE!!! Last week I went into the store to bring ice cream to the family. This store's staff gives the stingiest servings ever. The scoops aren't even a full scoop. The single scoop sundae cups with lids on are more than half empty. They were stingy with all the toppings. I never saw anything like this before. Do not eat here if you are looking to get your money's worth. I won't be back here ever! Remember. They don't make the ice cream. They are suppose to serve it. And, they don't even do that very well. Pity. read more

Stoped by here a few days ago. Ice cream is never something I think about or crave for a dessert but for whatever reason I was craving it that day. Baskin Robbins has great ice cream. Most people know that. But I mean you can go to any Baskin Robbins or any number of ice cream shops for that. What makes this one special is that I noticed that the worker remembered his regulars and spoke of them fondly. That's noteworthy and makes me want to come back. A lot of businesses can produce good products but not all have great workers. This place has both. read more

Wow, this Fernando kid is great . Always happy and positive . I think he deserves a raise ! Hmmmm I don't know maybe $14 would be sufficient but I don't know I'm just a customer ! Hahahah love that guy ! read more

Baskin-Robbins - Beautiful cake made by Fernando ! - Ice Cream & Frozen Yogurt Near Me - Covina, California

This has to be one of the WORST Baskin robbins I've ever been to... their cakes look like they have been made by a 5 year old and it is so dirty, go to the San dimas or Glendora location PLEASE read more

I've been coming here for a while now and I have nothing but great things about this store! Everyone is super friendly and funny! They don't mind cracking a few jokes here and there lol great people here! read more