Ordered 2 of the love it size and we got 1 love it and 1 like it. Then after opening the containers, the love it size just has the smallest container stuffed inside of it. Customer service sucks in person and online. No thanks. I'll just go back to handels. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

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This place closes earlier then most cold stones and they closed exactly at 9 or 9:30. The girl we got was on the struggle bus making our ice cream. She was this little thing and the 4 girls working just finished up making like 5 ice creams and they were making phone orders. Busy busy busy.. anyway the cream is good here. I normally order a like it.... Because it is big and it over flows your cup.... But today was sad. My husbands which is the biggest it was chocolate didn't even pop out of the top.. oh well.... They were busy while we waited for our ice cream at leave 4 other couples came in.... read more

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Still holds the title as my favorite ice cream place I love that they make ice cream soft and not completely frozen cold like other places. Still a decent price given today's market read more

I don't understand why paying customers aren't allowed to use the restroom my friend needed to use the restroom and had to go to smart and final too bad we love the ice cream but next time we're going to 31 flavors read more

ALWAYS GREAT! The ice cream is always great, the toppings are always fresh! The customer service is hit or miss but overall great! The music they play while you order is enjoyable. Thank you for being a great go to spot for delicious ice cream Sunday-Monday 12:00pm-9:00pm :) Note: you can order through Yelp delivery however, be prepared to pay an extra $10-$15. read more

Walked into this cold stone today at 8:15 PM. We could not find the employee at all, I was knocking on the employees only door & screaming "hello" to see if someone could come up from the back? It took 5 minutes for a girl to finally come up and she was confused to see us? It was a strange experience for sure. read more

Whenever my family craves ice cream, cold stone is always on the top of our list. There ice cream machines actually work...McDonalds. But this specific location is just plain bad. We used the app to order ahead, and come to find out the order wasn't even started when we arrived at the correct time. Also, I get inflation and prices need to go up. Charge $11 dollars for a cup of ice cream, but at least fill it like all other cold stones used to. You guys are charging more because costs have gone up and then also gyp customers with under served cups of ice cream. It's disappointing after disappointing because this isn't the only time it has happened. Ridiculous. read more

Cold Stone Creamery - From the cold stone website showing how they should fill em up - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

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Kids wanted ice cream, and well... so did I! Very nice clean location. Both people there were very helpful and courteous. Great selection of premium ice creams here. Can't wait to be back! read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

Last month, I online ordered one of their signature ice cream cakes for my birthday: Cookies & Creamery. It was excellent and decadently rich for fulfilling one's ice cream/sweet tooth craving. The only quibble was that Cold Stone was a little miserly on the Oreo cookies garnishing the top of the cake. They were cut into halves instead of being left as whole cookies. Other than that little nitpick, $29.99 was a reasonable price for the 6" small round (which feeds up to 8 people). Also interestingly enough, after I had brought it home the night before and stored the leftovers in the freezer, the cake tasted much more flavorful and addictively tasty when I ate it the following day. If you're wanting to buy an ice cream cake for a special occasion or for no specific reason, Cold Stone Creamery is a fantastic choice. In the future, I plan to try a different signature ice cream cake flavor or build my own custom cake! read more

Store says it closes at 9:00pm. Arrived at 8:55pm ready to order and was told we couldn't order because their register shuts off a little before 9pm; beyond lame. Change your closing time to when you no longer service customers. Wasted time and gas. read more

I come here maybe once every 2 weeks. The last time I was here was a few weeks ago....they had very polite employees, but today the employee that helped did not greet me (I greeted her) She didn't mix in the mix-ins. She added them to the top of the ice cream. When I saw this, I politely asked her to please mix everything in. The employee didn't respond and seemed bothered by my request. They are called mix-ins for a freaking reason. Super uncomfortable experience. This ice cream ins NOT free. Paid for 2 ice cream $14 and some attitude on top. Not coming back. Plenty of other ice cream options around. read more

Oh man. The ice cream is decent but the workers are rude. Katelyn put my cup on the counter and I asked for a lid mentioned all were going to be to go and she just rudely puts the lid on the counter for me to put it on. The ice cream was falling out . How was I going to put the lid? And she did not care. Then at cheackout I mentioned it was dripping and she offers a bigger cup but slams it in . She was clearly upset. I even saw her whisper something to a coworker. Clearly annoyed. Oh and no spoons were given read more

Not good for families. My kids can't eat ice cream standing up and they don't have tables or chairs. Nobody told them covid ended years ago.

The best tasting ice cream! I ordered the vanilla ice cream with Oreos and I ordered chocolate chip mint ice cream. Yummy!

It was hot outside came over to Johnstone to get ice cream had a mint chocolate chip with Oreo mix Lauren was the person who helped me she was really nice smiling even with the mascon gave me very good suggestions and her boss Chris came outside to greet me my goodness he is the coolest guy in the world I just wanted to let everybody know that this is probably the best Cold-stone service ever. Come get your ice cream fix here! read more

Cold Stone Creamery - With the owner - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

They are scamming people on prices!! Not advertising signature creation prices and paying $8.99 for a LIKE IT size and trying to tip these girls. Too much!! Scammers!! I reached out to corporate. read more

Cold Stone Creamery - Management is scamming on prices and not putting the price of signatures on the wall. prices have gone up! - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

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My wife and I had the wonderful pleasure of visiting this cold stone for the first time. Its our tradition to get ice cream on special occasions and we were pleasantly surprised with this cold stone. Chris was very polite, attentive and helpful. His customer service was excellent and we felt well taken care of. I believe he is the store owner and for him to work hard alongside his employees was a gem to watch. Definitely great ice cream too! We will be coming back here for years to come, especially when our baby is a toddler. Thank you Chris and cold stone team! read more

I came to this Cold Stone location after a full day at Raging Waters and they were great both times. The staff were friendly and polite. The ice cream was fresh and so good! Their waffles are the bomb!!! I'm so glad my friends and I came here after a long day at Raging Waters, it was so refreshing! I will keep coming here whenever I am in the area. Great ice cream and great people. They are even having a special right now with their gift cards. read more

Cold Stone Creamery - Gift Card Special - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

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Visited this Cold Stone today to reward my grandson for reading so many books The store is spotless. The young man who served us was very helpful. The ice cream is made on the premises and is so fresh. Great experience. Hope they bring back tables and chairs soon. We will return for more delicious ice cream. read more

Gross. I got one of the special combos. It was chocolate ice cream with strawberries, bananas, and whip cream. I saw the banana being chopped and it was green. There were yellow bananas sitting right next to it and I asked why she's using a green banana and she told me she promises it's fine. when she handed me the ice cream it was spilling all over the cup, total mess. I took a bite and the bananas were hard like apples. Strawberries were frozen. It was not edible and I threw it away read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

Always great service when I go in. One of my go to spots to get a quick cup of ice cream with my kids

The management is awful. The staff is absolutely wonderful. The management is awful. I've only been in here a handful of times, and every time it's hotter than the outdoors, and the ice cream is melted on top inside the freezers. The workers were visibly overheated. One girl had sweat all over her. Absolutely awful conditions to be working in, let alone, selling ice cream. What kind of cheapskate owner set a thermostat at 82ﾟ???!!! That's ABSOLUTELY against OSHA and Federal Labor laws. read more

Cold Stone Creamery - What kind of cheapskate owner set a thermostat at 82ﾟ???!!! That's ABSOLUTELY against OSHA and Federal Labor laws. - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

great service here!!!! ice cream was made fast and had the perfect amount of toppings. tank you to anaia for making me some of the best ice cream i have ever had. read more

This Cold Stone Creamery location is top notch.. we try and go once a week to enjoy the creamy goodness and always met with smiling eyes and pleasant salutations! You always feel special.. thank you to the Cold Stone team San Dimas!! You guys Rock!! read more

Cold Stone Creamery - A yummy variety of ice cream goodness!! - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

Very friendly staff. Have not gone to a Cold Stone in years, and the assistant manager that was taking and making orders at the time was very helpful in making my decision. The ice cream itself is good... just good, however, it is the staff that makes me want to return to this Cold Stone. read more

The place was clean and following the COVID requirements. Staff was friendly and quick to get us our ice cream.

Great service, fresh ingredients, and excellent Covid precautions. Everyone in the store was wearing masks and people were taking turns to come inside so it was only one family at a time. The perfect treat for my nephews on a hot summer day! read more

We had an amazing experience. Great Service from our server Savannah. She was friendly and very helpful. She made great suggestions when we couldn't make up our minds. It's so hard to choose with so many great options. Thank you Savannah for the great service. We will definitely be back. read more

Cold Stone Creamery - Cold Stone Creamery. - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

Very clean with great service! Heard they're under new ownership, and I have to say, they're doing a great job! The best ice cream with the best service and staff! This will be my go to place whenever I need a sweet tooth fix! read more

Cold Stone Creamery - Chocolate dipped waffle cone YUM!!! - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

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My son took my grandson there a few nights ago and there was a dead cockroach inside the blueberry Ice cream. He mentioned it to the workers and the just laughed and apologized read more

We went there yesterday and braced ourselves for the terrible customer service we had received many times before. However, this visit was the best customer service we ever had. Claudia and Kylee greated us with friendly welcomes and served us very politely. They weren't stingy with the servings. Chris, the owner, came out to greet us and was very sorry for the previous poor service and assured us those employees who had served us before no longer worked there. This was our best visit to any Cold Stones! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

I'm not too much of an ice cream eater, but once in a while I get that craving, especially in this heat. My place to go is cold stone. Ice cream is creamy and so well put together to your liking. I'm a very simple ice cream eater, sweet cream with almonds is my go to, and Cold stone always makes a great one! read more

This place is always so friendly, the gals here are always so cheerful it makes me want to return because who doesn't like icecream with a smile. It's the worst when you make a trip out for a quick pick me up dessert and you leave upset with bad customer service-- trust me this happens a lot! read more

Cold Stone Creamery - Bar area - Ice Cream & Frozen Yogurt Near Me - San Dimas, California

Super bummer, went to cold stone and unfortunately they were closed. I should've checked the Yelp page because their hours on Google are not accurate. Unfortunately it says online that they close at 10 but they actually close at nine. Looks like I'll be heading to Azusa tonight. I'm giving a three star rating because I love this cold stone but they need to change their hours on google read more

Solid ice cream and customer service every time. I mean, it's a Cold Stone, not too much to report this chain does what it does and does it well. Always clean as well, the standards of this chain are commendable. read more

The staff there were super helpful and had great recommendations that paired well with the flavored ice cream that I picked! Definitely going back! Super yummy read more

We came in, there was a line, and so we waited. Isaac was the only one working, I guess his co worker went on lunch. Isn't that the way of things? It can be not busy all day, and the when one of you actually goes on lunch, all of a sudden everybody and there mother wants ice cream. The ice cream is always delicious, the service was excellent. I guess my only complaint is that they don't have any tables inside to sit down and eat. The place was clean, we had a great experience read more

Disappointed with The poor attitude & Poor service these Teenage employees Provide to paying Customers. But, I really don't Blame Them. They lack Proverbs Training And supervision. The lack of Training falls squarly on the Shoulders of the Manager & the owner!! The ice Cream items here Cost money and the Items should be Delivered with some Courtesy and a smidge of ftiendlyness. If your employees are Not happy here , then tell them to move ELSEWHERE. Fred, An Annoyed, Aggitated, Unhappy, Under Valued Customer !! My perception of this place: IS MY REALITY VERY SAD TRAGIC EATERY read more

If you're ever in need of cake or ice cream for a lunchtime office party, this is the location to go. This location is open earlier than other Cold Stones in the nearby surrounding area and is conveniently located near freeways. Chris, the owner, was extremely helpful with the entire process from greeting me at the door to helping me make the decision for the correct cake size for our office. Chris was very generous and helpful which made the experience easy and pleasant. I look forward to coming to this Cold Stone again. read more

Employee was really friendly, however, when told we couldn't sample the ice cream I felt disappointed, I ordered cheesecake ice cream and two toppings. Sure enough when I tried my first bite I didn't like it, the cheesecake flavoring tasted like sour cream, I know every place has different recipes but the no sampling rule is at fault for this lol I felt like I wasted 7.99. I would still come back but get a more basic flavor read more