My family and I have been coming to this location for years since it was opened. I love to purchase ice cream cakes for birthdays and even just because. I love to treat my friends and families with gift cards, too. It would be nice if BR can add more non-dairy ice cream. They have a new $9.99 flavor flight with any ice cream flavor. Friendly staff and service. Ambiance is nice and clean. read more

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Surprised by how dedicated and beautiful their cake is! Staff introduced their available cakes politely. Definitely grateful pictures taking and memories making. Ig: socalhkfoodies read more

Baskin-Robbins - IG: socalhkfoodies - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

The young lady, Kirra and here team were amazing all around. Handling the busy Friday night rush while maintaining a smile and great customer service! read more

Can't go wrong with BR. Delicious flavors, great service. Don't forget to sample the new flavors! read more

Baskin-Robbins - Mint Chocolate Chip with sprinkles - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

Average ice cream place. It's around $5 for a single scoop and the flavors were still good. The inside was kind of dirty with used napkins on the tables. Just ok not good not bad. The person working was really nice so at least good service. Only would go if I was really craving BR. I could buy a whole tub for the price. It's not just them all ice cream places are priced that way. read more

We love our local BR. I have been going here since I was a little kid growing up in chino hills so I love taking my little girl here. Plus they always have a good assortment of clown sundaes read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

Love coming to our local Baskin Robbin's. We're greeted with a friendly smile and cheerful staff. Always patient as my kids make their flavor decisions, even helping with samples. Thank you Chino Hills Baskin Robbin's! read more

Baskin-Robbins - Needed a sweet treat to beat the heat. Lava Colada and Mangonada. With the Sour Trolli Ice Cream - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

Great experience every time I come to this Baskin Robbins. The ice cream is always good, but the customer service is the best. Malia is always super friendly and helpful whenever my wife and I come in. She's always a stand out and has a great attitude, even when it's busy. Employees like her make the place feel welcoming and keep me coming back. 10/10 would recommended! read more

I hadn't been to Baskin-Robbins in Chino Hills for a very long time but I'm glad I visited them today.. I was greeted by a very nice and helpful young lady, Rae who was very patient with me since I couldn't make my mind up on which ice cream cake and size I wanted.. I also asked her what the flavor of the month was and she offered a sample which I appreciated since I ended up purchasing the ice cream that I wasn't even planning on purchasing plus the ice cream... The store was very clean and inviting! read more

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I Just want to say thank you to the young girl name Aliah every other day my husband and myself come in to treat ourselves after a good hard workout at the 24 hour gym .... Every time me come in she's greets us , shes definitely very helpful and respectful I hope management sees this and lets her know she does get recognized by her customers and she's definitely appreciated! Thank you Aliah read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

This is ridiculous! A small cup of ice cream shouldn't be this expensive. I've been to this store many times, and I've never received a scoop this tiny. We paid over $5 for such a tiny portion! Is this a ripoff, or was the girl just being mean? read more

Baskin-Robbins - Wild and reckless small cup icecream - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

Great location! Staff is always so friendly! We stop once a week!! Mon-Fri there is a promo every day. Worth the stop!!

Yummy ice cream friendly fun school event. Staff friendly helpful fun. Will come back to this ice cream shop read more

Baskin-Robbins - Yummy cookie dough, fun School event - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

The Baskin Robbin's staff provided top-notch service for our annual Scoop Night! We can't wait for next year.

The staff at this location is amazing! They are incredibly friendly and extremely helpful. When I visit, I get an Original Cappuccino Blast with Jamocha Ice Cream. Very tasty. Good size location that has seating so you can enjoy an afternoon or evening sweet treat. Highly recommend. read more

This place is great! Workers are super friendly and nice, they let me know they can use oat milk instead of regular. They always have a smile on their face. The place is very well sanitized and the decoration is good too! The ice cream is great. I got a milkshake and it is delicious. read more

we had a great experience Friday night with my family. it was busy, but the employee Kirra showed great customer service.

Large parking lot Great service You can never go wrong with baskin robbins ice cream!! It always hits the spot !! Please bring back the Oreo s'mores !! :( read more

Baskin-Robbins - Kid scoop - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

The young-ish people who work here are very friendly and offer excellent customer service. The best thing about this Baskin-Robbins location is their $1.29 Kids Scoop on weekdays between 1pm and 5pm. We've brought our son here several times after his swim lesson, which is something he hates, but he gets a treat (B-R ice cream) after. Parking is plentiful. Cheers! Xie Xie! read more

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Always yummy!!! Sometimes you get some inexperienced server so they give you less than a scoop. Happened only on several occasions.

Pretty nice location with good space and parking. Love that they also have some kid toys here for the kids to play with. Remember to download their app for promotions and discount . read more

To the latina girl with the bow tattoo that served my girlfriend and I, thank you for your kind service. A mistake was made with my order and all though I doubted myself thinking that it was fine and I messed up or something like that, she still went out of her way to remake it twice and although it ended up being baskin-robbins fault they were nothing but apologetic and kind! ice cream delish and super positive vibes read more

The hubby and I love Baskin Robbins Cakes and this location makes a nice customized cake. I just got a Caramelectric cake with chocolate cake & jamoca almond fudge ice cream. I love the fudge trim on this cake. They put a cute chocolate cookie with the birthday message on the cake. My only complaint is they BARELY put any nuts. They usually cover the top in nuts and the online photo shows it should be covered in nuts. Not sure if they ran out or it's cutbacks, but it was ridiculously skimpy. The store is clean, fully stocked and in an easy to get to location. I'll be back the next time I need a cake. I'll just make sure they don't skimp on the nuts :) read more

Baskin-Robbins - Inside of the cake. Delicious! - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

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We were welcomed to do our Cub Scout tour here and I just want to point out that Nicole and Monique were so wonderful! Everything was absolutely perfect! * Now, if you're looking for a simple and enjoyable little date day or evening for you and your little one, this is the Baskin Robins to visit! They have a cart of board games for you to enjoy while enjoying your $5 mini cake and ice cream dessert! * This will definitely be our new "spot" read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

Never goes wrong with Baskin-Robins ice cream cakes! My kids and her friends favorite cakes. My favorite, too! There's rarely any leftovers for adults. I think there is no better leftover cake better than Baskin-Robbins ice cream cakes. My daughter just recently celebrated her 13th birthday with her friends. I ordered many different types of food but ice cream cake was all the girls favorite. Well made and tasted delicious. I ordered on the app and was very easy to use. Upload one of the barcode to receive $5 birthday coupon. Cake was made on time and service was great! See you next year! Below are the pictures from my past orders. I think I have about 5 more different pictures but can't find them... read more

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Super clean Baskin robins , friendly staff. I have been her 3 times already and service was always quick. They do have a lemon ice cream that is lactose free and they also carry a lactose free mint chip for those who can't have dairy but still want ice cream! My kids favorite are the cotton candy and bubble gum (which has really pieces of bubble gum). This location is also giving back on the think n local app which is nice and that's also why I like to come here to support the groups on the app. Great experiences overall. read more

Worse service ever. Do not buy your ice cream cakes here unless you know exactly what you want. If the employee makes a mistake and sells you a white cake after you ask for a chocolate, you will be stuck per nichole the manager. And she told me to please put her name down which i have. i never really cared too much for Baskin Robbin's anyway cause it taste like artificial sand made up to be ice cream. i spent $51 there within the past 7 days. i am not going to mention which day as it is not important. What is important is too many of these businesses are burning their customers and just dont care. i won't be back. i will also contact the Better Business Bureau Over This Atrocious Treatment. I Should Have Read Their Reviews. If You Are Buying Plain Ice Cream You are Golden. If You are Buying a Cake, Proceed at Your Own Risk. The Employee's Have No Knowledge and are Loss. I Even Made It Simple for Them. Put the Chocolate Cakes On One Side of the Refrigerator (CLEARLY MARKED/CHOCOLATE BATTER, and WHITE BATTER ON THE OTHER SIDE CLEARLY MARKED.) The Problem Is Clearly Lack of Service Here. Good Luck to Birthday Cake Buyers. The Worse Thing Is My Review Placed a Few Days Ago Was Somehow Placed On The Pomona Location! I Have No Idea How that Happened but They Contacted Me About Not Having a Manager Named Nicole. Let's See If THIS CHINO HILLS LOCATION WANTS TO REMEDY THEIR TERRIBLE SERVICE! I'm Happy The Pomona Store Contacted Me. I Took My Review Off of Their Location and PUT IT WHERE IT BELONGS! I Will Also In the Future Patronize Their Location For My Cakes If Needed. IT WAS A WHITE FROSTING CAKE AND I CLEARLY TOLD THE EMPLOYEE THAT I THOUGHT SHE WAS REFERRING TO THE WHITE FROSTING WHEN SHE SAID WHITE! SHE NEVER DID SAY WHITE DOUGH OR BATTER. You Didn't Offer Me Anything Other Than a Hard Time. You Are The Rude One. And Now I'll Be Sure to Inform Baskin Robbins CORP.of That Lousy Service and Business You Conduct! read more

robert was great! he was very helpful and was so so kind. definitely recommending this place to my friends!!

I was just in like 10 min ago and there was an unreasonable woman that was in front of me in line or WAS at first in front of me. I looked up from my phone and she changed positions in line and was behind me. When Monique was able to get to the next person to help it looked like I was next. Which she helped me so politely and was so sweet. The other lady made a huge scene about needing to speak to a manager about Monique. She did nothing wrong and was just doing her job. It's not her fault and how is she able to keep track of people switching up the line themselves and ruining their own position in the queue. Just want to say something about a rude person being absolutely ridiculous to a hard working employee. Thank you Monique! Our scoops were also so yummy! read more

I scream you scream we all scream for Ice cream especially during the spooky season! Flavor of the month Apple cider donut and it's good! The staff here is always super sweet and patient. They have deals that generally generate business and they handle it so well. They decorate for the season and it's Halloween decor. I got a 2 scoop sundae for their bogo deal and it was delicious. read more

Baskin-Robbins - 2 scoop sundae. Baseball nut and pralines and cream with fudge whip and cherry - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

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Yum yum yum! After visiting another location, I really appreciate this location. I've been coming here for at least two decades on & off and it has always been clean and selection wide. This particular visit was also very friendly. Our server was helpful, informative, friendly, and even smiled! It was a very pleasant experience. I only wish I had gotten her name 1/7 @ 5:00 pm if that helps management know who it was. I see success in her future. Thank you for a great experience read more

I was charged $13 extra for the design and it came out all wrinkled. My husband picked up the cake and we did not open the box until night time. The guests were making comments of how awful the cake looked. This is such a disappointment. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

On the evening of May 17, 2024, I visited Baskin Robbins after not having been there for years. The short young woman associate who assisted me was incredibly sweet and helpful. Unsure of what to order, she recommended the banana split, which turned out to be a delightful choice. The dessert was perfectly made and absolutely delicious. I am certain that I will be returning very soon! read more

I just had the friendliest, most welcoming experience I've had at any establishment, in a long time. I wish I got the young guys name who helped me but he left a great impression. Not only was he smiling but he was helpful and seemed to take pride in his work. The ice cream wasn't bad either. read more

They've always had a pretty dope staff and have always been very helpful. I would frequently go here to get my staff a quick pick me up or to get an icecream cake to celebrate a birthday. I personally don't get icecream from here but I'm always here for other people. They have all the flavors and have quite a few flavors for the ready made pints (which I do buy for myself if I'm feeling like treating myself). The shakes (lowkey super expensive) look soooooo good. I say look because I get them for my friend since I'm lactose intolerant and not willing to take that risk at work. LOL. Anyways, if icecream is what you want, they got it. You won't be upset unless you're on a budget...then you should probably go to rite aid. Lol read more

So I've been coming to this location since I was a little girl! Always delicious, friendly service! These days I either get a chocolate shake or their cappuccino blast! Today my friend was nice enough to drop me off a chocolate shake and he tried the cappuccino blast (almost finished it by the time he got to me) lol but thank you it's delicious! Will be returning! Also not to mention, I do love their ice cream! Normally I get their two packaged deal of chocolate and the pecan flavor! Thank you guys for being there especially now! read more

Baskin-Robbins - Chocolate shake - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

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While the quality of the ice cream is great, this location also has the friendliest staff. I've never had a bad experience coming here. Absolutely love this location! read more

I love this place. Always nice employees and clean. Great scoops for the price and always have great deals depending on the day of the week.

It has been awhile since I have been to baskin robbins, and I decided to go with a couple of my friends to see if it still was as good as I remember since I was a kid. Not only was the ice cream DELICIOUS but the two girls working the day I came in, Malia and Monique were very sweet and friendly, and on top of that the place was very well cleaned and organized, would highly recommend and I think I'll be coming back for seconds!!! read more

Baskin-Robbins - Enjoying our time at baskin robins - Ice Cream & Frozen Yogurt Near Me - Chino Hills, California

This is our go-to location for ice cream cakes. Everyone in my family requests a ice cream cake for their birthday to enjoy for days. My son wanted a chocolate/chocolate ice cream cake. I didn't order one in advance so we were only able to get a cookies n'cream/chocolate ice cream cake. The young man working was so sweet and helpful. He went through every shelf to help find one but there wasn't one with the combination he wanted. He offered my son samples of all the ice creams and let him pick the color for the icing to write his name. My son told me to make sure to tip him. I only had a $20 so he got his dollar out of his Minecraft wallet and gave it to him. The cake was amazing and such a difference compared to the cheap tasting Carvel ice cream cakes my work buys for birthdays. read more

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