Bought two scoops for my son, one for me. This is what I got - and you can kind of see his two scoops are just as small. My scoop was smaller than a golf ball. $13 for this disappointment. I didn't say anything, because my son was already having a tough day and regardless of the amount, he was smiling. I'm just curious if this is the new norm. I've been in before and never had this problem. read more

Baskin-Robbins - Disappointed. Single scoop. - Ice Cream & Frozen Yogurt Near Me - Cameron Park, California

This Baskin Robbins location is in combination with Togos. Usually address the Baskin Robbin's line pretty quickly. Service is good. However I wasn't too happy with the Spider-Man ice cream cake I ordered for my son's birthday. The color was more orange than red and the cake was a little lopsided and when we cut it, it fell over. The frosting stained my fingers for about a day even after washing. read more

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I ordered their "official NHL team logo cake" for my birthday. They called and said they couldn't make it and I could get a refund or pick it up 2 days after the birthday party, because they would have to get it from a different store, which doesn't help me at all. Don't tell people you can make the cake, give them a pickup time 2 hours before the party then the day before, call and say you cannot make the cake. I called the employee back and she said "my manager isn't here, but I can do a refund or just write go sharks on it." This is a $44 cake, that is supposed to have the team logo on it. Now it's a $44 cake that doesn't have anything but writing on it, and I can't get it until 2 days after the birthday party. Very unprofessional and rude. I have gotten every birthday cake there since I was a child, but I will not return now that they have were so rude and didn't let me know until the day before so now I can't get a cake anywhere else. If you want a happy birthday or a good cake, stay far, far away from this store. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cameron Park, California

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Went to grab ice cream tonight since it's one of my hubby's favorites! This place was awful hot inside almost as hot as outside. Let me start by saying whom ever owns this store should be ashamed of themselves to have their employees working in such horrible conditions. Half the ice cream in one freezer is melted and resembled soup! Of course it contained the two flavors I prefer which were soup! Super disappointed! read more

employee refused to make a milkshake because they were "closing soon." when we realized they were close to closing, we profusely apologized and she snapped at us and then proceeded to ignore us completely. ice cream was good tho read more

I was having difficulty with the mobile order, and somehow ordered the wrong flavor. Sunny and Brenda were awesome and got me the one I wanted. they were super nice and understanding, wonderful people!! read more

Bella was so helpful! She was happy and cheerful!! She went above and beyond to help me get an ice cream cake for my mom's Birthday.

This rating is less about the quality of the establishment but more about one particular staff member, Bella. They were absolutely sunny, kind, eager to please, and incredibly accommodating while dealing with mine and my friend's wishy washy decision making. They did it all with enthusiasm and a smile. Would definitely appreciate being served by them again. read more

I came in for some ice cream but the great service was the real treat. Bella helped me find a good flavor and was fast at getting me a scoop of Oreo n Cold Brew. I enjoyed eating in a clean restaurant. read more

If I could give the customer service and timing I would give it 100% a thumbs DOWN! So I come in for a nice ice cream cone, and a young blond lady is making a man's sandwich. Please note that it was ONLY ONE SANDWICH WHICH WAS A COLD SANDWICH!!! So, I waited about 20 minutes to be helped. While waiting their was another worker. Who was a man in his 30s hunched over, and didn't even acknowledge that I was by the counter. Which I believe is very rude. And the young blond girl didn't even say anything to him. From their the guy was sitting at the tables still waiting. I asked her how much longer she may be, and she ignored me. This is absolutely terrible!! read more

Waited in line for malts just to be told they where out of milk, so decided to get a Togo's sandwich instead so got in the other line waited while they helped the lady in front of me to then be told that was the last costumer she was helping since the are now closed!!!!! Even though sign said still open for 40 more minutes! Plus she saw me standing there waiting!!!! Not how I want to be treated after a 12 hour work day read more

Went in last night for ice cream. It was so hot in the store I felt sorry for the employees. Half of the ice cream was so melted it was soupy. We walked out. read more

Wonderful staff, Sonni and Brandon were amazing. They made the whole experience magnificent!!

Cameron Park Baskin-Robbin's, April 12, 2024. The friendly, helpful staff designed and personalized my husband's birthday cake. Beautiful! The cake was delicious and the service outstanding. read more

This place is half 31 flavors & half Togo's sandwich shop. The ice cream we were craving was soft & goopy, half the tubs were almost empty & melted looking. Awful. read more

I always appreciate how clean this establishment is! The service is fine, the ice cream a little pricey; however, Ranessa was very gracious today and allowed me to sample a few flavors. Loved her! read more

Two stars only because the service (Leanne) was AWESOME. And their ice cream has been consistent for the 45 years I can remember eating here. But sadly no effective mask precautions: most employees wore masks under their noses. Plus mixing with the To-Gos employees. No-go for me. read more

Baskin-Robbins - Banana split! - Ice Cream & Frozen Yogurt Near Me - Cameron Park, California

Ice cream and toppings were delicious the restaurant was clean & our waitress Shanna was extremely nice, we'll definitely go back!

Will someone please contact this franchise owner? The condition of this business is unacceptable. Dirty floors, glass...any surface meant for standing, sitting, or looking at is completely filthy. We took our cups home because the trash receptacles are overflowing and we didn't want to litter by adding to the trash on the floor. If this franchise owner cares this little about his patrons, employees and storefront he needs to be turned in to the corporate of which he's profiting #togos #baskinrobins #youhaveaprobkemincameronpark. read more

Went last night and it was absolutely disgusting. Trash was flowing out of the garbage can, floor looked like it had not been mopped in weeks, table tops had not been wiped down, the the freezers they keep the ice cream in were dirty. The young man who helped us had stuff all over his gloves that then transferred onto our ice cream cups. Will not be going back, county health needs to pay them a visit! read more

Came in and was helped by a wonderful young lady named Laura, she was very patient with me and my indecisiveness. Great customer service and made me feel welcome. Ice cream was great also 10/10 definitely recommend. read more

Baskin Robbins has been my favorite ice cream since I was a kid! I love this location and have always brought my kids here to share in the greatness of Baskin Robbins with them! It has been super hot and it made me want ice cream. I was not disappointed when I came in here today! Bella was so helpful and kind. They are lucky to have her to put a smile on their customers faces! read more

Baskin robbins on coach lane Kuddos to you and the choice in customer service reps. I have always had decent service but when I was in the other day I was served by Lorelai (I hope I spelled that correctly) and wow. She is a delightful young woman. Very kind and professional. Definitely a good representation of you're company. All the staff is wonderful. I just happen to have the pleasure of being served by her. Fabulous job read more

I love my Baskin-Robbins! I have never been disappointed in their service and certainly not in their product. The employees are very kind and helpful. I love to see the young people working here, you know they are new to the working world and want to do a good job. We order Door Dash with this location and they always get it right and have delicious portions! read more

I ordered a small round cake for my grandson's 5th birthday. He requested a chocolate cake with strawberry ice cream. I had purchased a dinosaur as a gift and I thought it would be cute if I could have a dinosaur decoration made on the cake that resembled the dinosaur birthday gift! I spoke to Jen who is the cake decorator and explained my idea. She agreed to take a look so I took the dinosaur toy in. She took a picture of it and said she would do her best. The cake turned out over the top amazing! It looked exactly like the dinosaur, my grandson was thrilled and my whole family was super impressed. The cake was absolutely delicious! I've ordered many cakes from Baskin Robbins over the years and this was by far the best. Jen is a very talented cake decorator and so helpful. I really appreciate all the effort she put into making a special cake that made my grandson's birthday extra special. Thank you Jen! read more

not happy about them charging for the cone when you get ice cream, but i loved bella's attitude and friendliness!!!

Went to get ice cream with my family and had an interesting experience. I ordered a Reese's layered sundae and after the the girl checked the back she came back and said they were out but she could make it with chocolate syrup, which i agreed to. She then checked the back and they were out of chocolate syrup! What?! The girl working, Bella, was very kind and the only reason I will be returning, but if they continue to be out of everything I'll be taking my service to Cold Stone. read more

This is the last thing I wanted to do is write a horrible yelp review on my son's fourth birthday, but it's much-needed!!! I called Baskin Robbins on Coach Lane in Cameron in Park on Monday to custom order a birthday cake for my son. I came in Friday to pick up my cake. They said there was no cake made for that name. I asked well what do I do now? and the girl responded "um I don't know" I asked if I bought a cake that was already premade if they can discount me because I ordered a custom cake over the phone and that's not what I ordered. So the other girl working called her manager and proceeded to tell me she can only mark three dollars off the cake. So a $45 cake is now $42 wow that's makes it right!! I am so sorry but if I order a custom cake over the phone, you think a business would follow through and make it. I understand mistakes happen but the customer service I experienced at this location was terrible. I walked out with no cake for my son's birthday. I would think twice on ordering or buying a cake from this location. I know I won't be back. Very disappointing read more

Yesterday I took my kids to Baskin Robbins and we were helped by a very sweet young girl, Bella. She was able to help each of my kids pick out which flavor ice cream and if they want it as a milkshake or a cone and or cup. Bella gave us so many options to choose from it was perfect for each of my kids to pick what they like so easily and feel like they each got something unique and special to them. Will definitely be returning back! read more

I only once in a while review but, when I went to Baskin robins last week, a worker with the name 'Lorelai' was such a sweetheart. She had complimented my necklace and gave me my ice-cream in a helpful manner. I felt well treated and respected as a customer. Definitely my #1 place to go for ice-cream with my family from now on . read more

Always satisfying and you know your favorites are here! I never had a problem and the combo of Togo's n Ice Cream make this a great place to stop. read more

I went into Baskin Robbins to pick up a cake. The cake was marked $12.99 and they said it was actually a 21.99 cake. I said its marked 12.99. I needed the cake for my sons birthday so I bought it but I will go to Cold Stone for all my future needs. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Cameron Park, California

Bought an ice cream cake roll here for a birthday party and it was a huge disappointment! The cake was so dry it was hard to swallow, the icing was the consistency of glue and had a chemical, plastic taste. The ice cream inside was mediocre and the cake was not a hit at our party. We really kicked ourselves for making a special trip to Baskin Robbins for this disastrous purchase and will not repeat this mistake. If you want an ice cream cake, get it at the supermarket! read more

Dirty!! Dust and hair on cash register and chip reader on ice cream service. Vanilla ice cream was old and tasted like freezer burn. Marshmallow topping was a think, gummy blob and was not edible. read more

The people behind the counter are very nice, but the scoop of ice cream in my sundae was unbelievably small, didn't come close to filling a small cup, the price wasn't so great either. Also, if you want to stay and eat your ice cream there, there's a tax? If you take it to go no tax? Wow, they have really gone down hill. read more

My order is always consistent. About as good as can be expected. Service is decent. Staff are courteous and greets customers as they come in. No complaints here. Plus, if you're hungry, grab a sandwich. read more

I came there a couple of days ago and left my wallet (with my green card). The owner found it and is shipping it to me. Really saved me a lot of trouble and money... read more

They have a lot more flavors than the BNR in EDH. Staff is friendly. Eating area needs a good cleaning.

Sent my daughter to get a Bannana Royale. She came back with a the tiniest cup, 1 scoop of ice cream (should be 2), a couple of bannanas for $6. What a rip off. It should have been 2 scoops with hot fudge. I did call to let the manager know, he said.."She (the employee) probably didn't read the recipe right while she was making it and she's new"..UummmOK? read more

Don't order a custom cake from this store! I phoned and tried to order a custom birthday cake - was told after being given no help at all to look at their catalog a call back. Was never given a link; found a website myself - found the cake I wanted and then phoned back to order it. I had to describe it - when we picked up the cake, it was a similar cake, clearly just a standard one pulled from the freezer. I paid $40 for a cake I was looking forward to having as sort of the centerpiece for the party and got a cake I could have walked in and pulled out of the freezer itself. No cute decorations. My husband picked it up so it was already at my house when we opened it. I phoned and offered to drive down and even pay more to get something to make it more fun and more like the one I ordered. All I got was a million reasons why "they didn't have time," And it wasn't their problem because "you didn't have the name exactly right - you have to give the exact catalog name." Geez... after realizing she had NO solutions for me of any kind I just hung up. Will NEVER order anything from these uncaring people again. read more