I recently had what I can only describe as a "Pretty Woman" moment at the Tod's store in the…read moreCabazon outlets. I strutted in confidently.... no hesitation, no second-guessing... straight to the men's shoe section. I know Tod's makes a quality product, and that's exactly why I was there.
I spotted the sneaker I wanted right away... real leather with suede accents, super sleek, exactly my vibe. I turned to the male salesperson and said, "I need a size 7 in this one," pointing right at the shelf. And then... he paused. Like, hard pause.
"Oh! Is this for yourself?" he asked.
"Yes, it is," I replied--still calm, cool, collected.
He looked confused and immediately tried to redirect me... pointing me toward the women's section. Nonplussed, I told him, "No, this is for me. Yes, I'm shopping in the men's section. Is there a problem here? ."
And that's when his whole vibe shifted. He went into this high-and-mighty, better-than-thou mode, and honestly, it threw me. I've never experienced that kind of energy before--not even in high-end stores. you already know you're spending $250 and up on a pair of shoes, easily. The pair I wanted was actually marked down to $279 from $600, so yes.. I saw that as a win and was ready to buy.
He reluctantly brought me the size 7, and surprise--it was too big. Turns out Tod's shoes run large, and I actually needed a men's size 6. (Good thing I tried it on.)
His attitude didn't change much the entire time. Huffing, puffing, acting like I didn't belong there. Only toward the end did he finally soften a bit--but by that point, it was too late. And unfortunately, the size I needed in the color I wanted wasn't available after all. So no shoes for me, and a whole lot of attitude I didn't sign up for.
Bottom line: Product? 10/10.
Customer service? 3 out of 10.
And that's exactly why my overall rating for this store experience drops to a 3 stars. A shame, really--because I wanted to buy.