After researching and speaking with a couple different car audio installers in/around Columbus, I…read moreselected North Pointe to complete my audio install. Very glad I did, they were very professional, the price was very fair and they did an excellent job with the install. I could not be more happy, my new system sounds great! I highly recommend.

Great customer service, freindly employees and managers, nifty cars for sale, happy with service…read moreprovided, clean and fast office, good deals

This is NOT the repair shop for you if you want: - Your car…read morefixed without them causing additional damage - Your repair to be fully completed in less than 8 months - Your phone calls to be answered or your voicemails returned The shop left my lights on for 4+ days after completing my repair which killed my car's battery. They took zero accountability for their mistake and I ended up footing the $200+ bill for a new battery. At first, they tried to have my insurance pay for it (original damage had nothing to do with the battery), then said it must have just been an old battery. They completely ignored the fact that their own employee left the lights on causing it to die in the first place. I was reluctant to write this because I was optimistic that they would take responsibility for their mistake and make it right. Unfortunately, that's not the case. Take your business elsewhere.

Extremely fast turnaround! I went through Progressive Insurance, and despite some back and forth…read morewhile they finalized the updated estimate, the shop had my car repaired and cleaned in under a week--well ahead of the two-week estimate I was originally given. They repaired or replaced my passenger fender, front bumper, headlight, and mirror, as well as repainted everything seamlessly. Communication was excellent, with updates every couple of days to keep me informed--a level of service I truly appreciated as someone who is Type A and values organization and transparency. I highly recommend them to anyone in the area. 10/10!

Without a doubt the most courteous and professional service! I called about a tire leak, they…read moresqueezed me in first thing in the morning. Everything was handled so efficiently, and everyone there was so nice! I will return when it's time for new tires & I'll be recommending this Company to friends.

I have a single axle concession trailer, and one of our tires blew out, and of course we did not…read morehave a spare! I tried to call all of the well known tire places, and they were all closed and probably a good 30 minutes away. I found a tow company with a flat bed that could load us, and they suggested we go to Taylor Tire, which we did not even know was just 0.5 miles away!!! We abandoned our trailer in their parking lot with a note to call us in the morning and that we needed a new tire. I saw that they opened early, so I planned to arrive in the morning when they opened to see if they could even help us. When i arrived, the owner was putting the trailer back in the parking spot, he had completed the work himself before they even opened!! We ended up buying two new tires and having the current good tire put onto a new wheel for a spare. They have earned a lifelong customer!

It took them two whole days to fix 1 tire and change my brakes. It shouldn't take that long. They…read moresaid they didn't have all the parts. And then my tire pressure light was still on the car. They didn't know how to fix it. I can go figure out how to turn the light off myself...

The BS that your car will be done that day if you leave it then it goes on for days for a 30 minute…read morejob.

Took my Jeep here for its 150,000 mile service and a few other things that needed taken care of…read more This will be the only place I take my jeep

My wife's new Gladiator had wobble issues and the team @ Trail Quest installed new drag link, tie…read morerod & steering stabilizer. Dialed in alignment to solve our steering issues. Fast service & quality work. I recommend them for Jeep repairs!

We had emailed this place for info on a repair on our truck and never received a reply. When called…read moreto inquire about this, the guy on the phone had no idea what I was talking about. He then became rude and frustrated causing me to become upset and frustrated. I'm sorry, but not sorry if you don't know where your service requests go. Either get it straightened out or don't offer auto care. There was no need for me or any other customer to get treated that way, especially when we did as the website stated. We are actually grateful it went that way though; if it was going to be a bad experience, I'd much rather have bad attitude than bad service/repair.

They do great work, but only if you know what you want. They are very skilled at older cars which…read moreis rare, and can fix pre computer controlled stuff, which most won't touch. On newer stuff I got the typical BS excuses, which i didn't expect, but it is what it is.. still would go back but only to have things i wanted done and didn't want to do myself. Again, i'd trust them to do any work, maybe just not troubleshoot the issues..

Young manager tried to charge me for a free brake check. When I refused he said never come back…read morehere. The long time manager that retired a while back was a professional. He did a lot of work on our cars. But the young punk that replaced him is a rude idiot. He even said to me when I was waiting to be acknowledged said to me, I'll be with you soon as I finish with this old man. He said that outside while I saw an older gentleman in the lobby. This was about 6 months ago, maybe you fired him already. Good luck.

Took a little longer than estimated, but did an excellent job overall. Was switching out…read moreperformance tires Mercedes GLC300 for all season tires and keeping originals for next summer. Did a nice job of wrapping the originals and putting in SUV for me. Jessica also gave good insight to online dealers I was working with to ensure the shop received for installation prior to traveling to snowy locales which I was doing in 2 days. Thanks.

The care I recieved at ER Auto'care' was terrible and I will never be returning. On my way to work,…read moreI was forced to find a mechanic due to engine stutters/misfires and a blinking engine light. I am not from the area so I googled car repair shops, and ER Autocare was at the top of the list with fantastic ratings. Upon arriving at their Plain City location (around 8:45 am) I was received by Chris who said that they would run their diagnostic test and do their best to find the source of the problem. As you would expect, I was relieved when he returned later and told me that only one issue came up: one of the oxygen sensors. The price they charged me seemed expensive but I agreed to it since they were fully repairing it and I was ready to be on my way. Instead of returning with good news an hour later, Chris came out and informed me that when they were running tests (after replacing the initial oxygen sensor), the other oxygen sensor began reading bad and they needed to replace it. I was very frustrated and already felt slightly manipulated but after asking several questions I eventually agreed to it. That was a huge mistake. An hour later Chris returned again with more bad news: once they replaced the second oxygen sensor, the diagnostic test signaled that the fuel injector was needed to be replaced and the car would not run properly without the repairs. The grand total for this piece was a $800. I couldn't believe it and I was NOT about to agree to that repair without outside advice, so I called my dad. He has mechanical experience and once I explained to him what was going on he actually talked with Chris and asked several questions to make sure we were getting the best price possible. Eventually we decided to let them replace it and they worked on the car for another three hours. Later on at 5:15 pm, Chris came out and told me that they were confident the car was fixed and running smoothly, even though it had apparently stalled during one of the test drives. I took his word since I was in a rush to get to a commitment at 6 and paid the total of $1400. As I drove away, my heart sank. After spending all my savings and sitting at the mechanic shop for eight hours, my car was running worse than it had been that morning before taking it to the shop. I made it home and the next day I called ER Autocare because there was no way I was going to let this slide. All Chris said was that I needed to bring the car in so they could continue to work on it and try to figure out what the issue was, which I was NOT about to do. A friend had recommended Streamline Mechanic so I called them and took my car there the next morning, hoping that they could resolve the problem easily since it had been so difficult for ER to figure out. Streamline went above and beyond my expectations as they found the issue and fixed it in seven hours for a third of the price, and I haven't had any problems since. In summary, I will not be returning to ER autocare and will never recommend it to anyone. Do not take your car there if you want to save your precious time and money.

WORST SERVICE EVER. They broke my car and then proceeded to make me pay for it…read more Don't ever go here.

I damaged my new Corvette. I was minor damage but required replacing one of the body panels. They…read moredid an amazing job and understood how important it was to me that the car was perfect. They exceeded my expectations. I am VERY fussy, but I could not find any signs the car had been repaired, it is perfect. Amazing shop if you love your car, this is the place to take it.

Back in 2016 we had a brand new Volvo XC70 that someone reversed into while trying to reverse a…read morewhole city block. True Performance did an amazing job. When we came back with concerns they went above and beyond to make us satisfied with the work done. Their professionalism and customer service are really impressive. They have a good waiting room set up for both adults and kids. Both receptionists we encountered were welcoming and helpful. Thanks again, True Performance.