Extremely disappointing experience -- would not recommend…read more
I brought my vehicle to this shop for front-end collision repairs through an insurance claim. What should have been a straightforward repair turned into a nearly four-month ordeal filled with poor communication, missed deadlines, lack of progress, and a dispute over thousands of dollars.
The insurance estimate was approximately $11,770, including roughly $6,800 in parts. The shop received insurance funds intended for the repairs, yet after approximately three and a half months, the vehicle was still sitting disassembled and major repairs had not been completed. The radiator had not been installed, the front end had not been reassembled, and numerous parts needed to complete the job had not been obtained.
I made multiple visits to check on the vehicle and was extremely disappointed by the lack of progress. Despite the amount of time the shop had the car, very little meaningful work had been completed. I was given completion promises, including a commitment that the vehicle would be 100% finished by September 4, but that deadline came and went without the promised results. Communication was poor throughout the process, and even basic requests for updates went unanswered.
The situation also cost me money and time outside the repair itself. I was promised a loaner vehicle but ended up paying approximately $400 for a rental, and I missed four days of work while waiting on the promised transportation.
After I finally ended the repair authorization and retrieved my vehicle, I requested the parts that had supposedly been ordered, along with an itemized invoice and an accounting of the insurance funds. I was initially told the parts would be made available, but I received only a radiator and an A/C condenser out of the roughly 30-40 parts needed for the repair. The radiator I received was damaged and unusable. Based on what was actually provided, there was a significant discrepancy between the parts budget and the parts I received.
I also obtained an alternative parts quote for approximately $1,900, compared with roughly $6,400 in the shop's parts estimate. I understand that estimates can differ, but after months of waiting, the lack of parts, the lack of completed work, and the absence of a clear accounting raised serious concerns.
Now, rather than resolving the matter fairly, the shop is refusing to provide the refund I am seeking and is demanding storage fees. These fees were never disclosed to me, no storage rate was provided, and they were not included in the estimate. The shop's position appears to be that because I authorized repairs, I am automatically responsible for these additional charges, despite the extended delays and the lack of progress. I dispute those charges and do not believe it is reasonable to demand undisclosed fees after this experience.
I have repeatedly sought a proper itemized invoice and an accounting of the money received, the parts ordered, the work actually performed, and any money that remains unused. Getting a clear breakdown has been an ongoing problem. I have also filed a complaint with the Ohio Attorney General in an effort to get this matter resolved.
I understand that repairs can run into unexpected issues and that parts can be delayed. That is not my main complaint. My issue is paying for a repair process that dragged on for months with little progress, missed commitments, poor communication, missing parts, and no satisfactory accounting of the funds. The experience has now turned into a dispute over money and fees that were never disclosed upfront.
Based on my personal experience, I would not recommend this shop. If you are considering using them, I strongly recommend getting every promise, deadline, fee, parts order, and payment arrangement in writing before authorizing any work. Make sure you understand the storage policy and request a clear, itemized accounting of all charges and parts from the beginning.
