**** DO NOT GO HERE- BARKK AVENUE in Cedar Patk****
This is taking me a lot to write. Please forgive me ahead for my long story.
Do not ever go to place it is so very unprofessional.
I know I can't possibly be the first!
This is my second time here. First time was not the best, but I decided to try again.
It takes a lot for me to want to take the time and write a review and after hours of consideration and talking to others about my experience I needed too.
First off, I took my dogs here and they told me to drop them off at 7:30am which I did. I called numerous times to see if they were almost ready, but my calls only went to vm.
So, I show up a little before 4pm
and the owner tells with a rude demeanor it's Christmas week everyone dropped off their dogs not just me. So, I offered nicely to take them home as they had been there all day just sitting. They assured me both were next.
So about 6:15 I try calling again no answer, finally I show up there and finally someone answers they proceed to tell me that they are still not ready and that my bigger dog (Labradoodle) was just now getting started on. and the smaller dog whose less than 13Ibs (maltipoo) had a bath and blow dry and I can take the dogs home, but I need to pay for the services they had been done which I'm fine with. I was shocked they said I owed $195 I also gave them a tip.
I asked why it was so high as they just had a bath and a blow dry and the They told me the bigger dog had a trim. Which was a lie, when I got there, he had just got on the table. I paid but, I was still feeling like I was over charged and upset of how unprofessional and rude the owner Brandi was.
I went home and looked at my bank statement and noticed I had been charged exactly almost the same from the previous month and that was 2 full grooms and so I called her, and she tried telling me that the first time I wasn't charged enough because my dogs were so matted which was an absolute lie and that it took 2 girls to de matte them. My dogs only had baths and I can't even still see my doodles eyes. His head never got touch and it saddens me that she as an owner can think this was ok to do to a customer who only at this point wanted to take her pet's home.
I told her I knew what she was doing she was trying to justify making me pay full grooming price and I had originally talk to Megan beforehand both times and I always brush my dogs out before taking them to groomers etc and her own groomer Megan who worked on them even commented and complemented me on how I did a good job brushing them out. (Mind you I have never had a complaint about matting, and they been getting groomed for years.)
And another thing she tried saying I should be understanding because last time they stayed late for me which they themselves booked me at 5:30pm (who does that) and told me it would be 1.5 for both which seemed way to early, but it was over 4 hrs. Like that's my fault.
I was even more understanding then but for the owner to over book not just me but plenty of other people and thinks it's okay for dogs to sit in a crate that long is not okay and to expect the owners not to question the time is crazy to me.
She was so rude, and she knowingly ripped me off over charging almost $200 me for baths and blow dry is crazy.
She tried to say my big dog got a trim which he did not. I can't even see his eyes and both dogs look exactly the same. They will book you in knowing they shouldn't but blame you when you complain about how long it is taking. To the owner No matter what you try and say you know what you did was wrong, and I know I'm not the first one you did this to. read more