Great selection of frames, lenses that work, friendly employees. Only problem. They're a little…read morehard to find.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

I went here for a couple years, I loved that Dr Rix was still requiring masking, I don't need…read moresomebody getting breathed on by kindergartners all day and then breathing in my face. Some of us don't have infinite sick days. But... I've been trying to get an appointment for literally a month and when I call they tell me that because their system goes out 45 days and their backlog is that long, they just... can't? It's not that I have an appointment a long ways out, I don't even have an appointment at all yet. I'm out of contacts now, and they know that. Bye, Felicia.

I went to Chitticks Eyewear after having cataract surgeries…read more Melissa was very helpful and patient with me during frame choosing process. They have a wonderful selection of frames. When I picked them up on Monday 9/29, the young lady at the desk was so helpful and pleasant.

Aqsa was so kind when doing my testing! I felt very comfortable and the entire contacts process was…read moreseamless! Dr. Armstrong was very nice and was extremely informative. Thank You!

I had my first eye exam with Champaign Eye Professionals yesterday. To sum up my visit, I…read moreexperienced a very high quality of care in every aspect of my appointment. Scheduling by phone was easy; I was seen at the time of my appointment; the pre-exam testing by the tech was professional and knowledgeable; the testing equipment was first rate and functioned perfectly (did NOT need to redo any tests because the equipment or tech were lacking); my exam with Dr. Freeman was as thorough as I have received anywhere (I've worn glasses for 50+ years, so I've had a lot of eye exams); Dr. Freeman explained everything in terms I could understand and patiently addressed all my questions; Gayla, the optician, patiently spent a good deal of time with my color and aesthetic challenged self to find frames that would suit me. I highly recommend Champaign Eye Professionals without reservation. As a self-pay patient, the price was also to my liking. The office was clean, bright, and comfortable to visit.

I love going to Kessler Optical. First and foremost, I like to support local businesses. Dr…read more Kessler and his wife run the place with wonderful staff members, from reception--to the medical assistant before your exam--to fittings, and it's as friendly of an atmosphere as you can have when you're dealing with a medical appointment and subsequent fittings for eyewear. They have a beautiful selection of eyewear from different designers. The staff will spend as much time as it takes to get the right fit and the right look and tell you how to properly care for your glasses. You can walk in to get your frames adjusted or get your glasses cleaner refilled for free anytime. They really care about their patients and it shows in all of their interactions. The eye exam is comprehensive and Dr. Kessler is knowledgeable and kind. He takes his time and your exam is not rushed. I will continue to give them my business.

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

Megan and Tony were incredibly helpful when I came in needing my RayBans fixed. Tony didn't…read morehesitate to help and even cleaned them up very nicely! 10/10 service!! Very nice people.

Horrible experience. Tony is extremely nice and professional. But the manager Cassandra is just SO…read moreRUDE!! I asked for gray lenses with a salesperson, but got green-ish lenses when I picked it up another day. A different lady named Cassandra who claimed to be the manager was there. Cassandra first tried to gaslight me into believing the green lenses are the gray ones that I asked for. I took out my original gray color lenses and showed her that it's not the same color. I nicely asked her if it's OK that they replace the lenses to the color that I wanted. She suddenly talked to me rudely. Her original word was: "I can change it for you, but I don't want to. Because no matter what color we give you, you won't be satisfied. You will just come back and ask for new colors again and again." Her bad attitude was out of nowhere. Then I explained the situation last week with the different salesperson. I asked for exactly the same color as my original lenses but with prescription. She kept repeating her passive aggressive words implying that I chose the green color myself, and was then unsatisfied and asking for change, implying that I was a dishonest customer. Cassandra then started gaslighting me by "I was there the whole time when you were working with Tony, I was sitting right next to you. I saw him showing all the lenses to you and you chose the green color." I knew it was not true, because only Tony was there when I went there last week. So I explained that "You were not there. You must have mistaken me of someone else." She started increasing her voice and be like: "No, I was sitting right next to you the whole time. IT IS YOU." I proposed looking at the camera and see if she was there. She started saying "ugh, dramatic." I got mad and asked her: "Were you calling me dramatic??" She replied: "No, I am not talking about you." I pointed out that LensCrafters has the 30 days guaranteed satisfaction, she simply replied rudely: "Yes, but you will never be satisfied. You will just come back and change colors again and again." At that point I was really mad but still trying to explain. She almost shouted: "YOU DO NOT INCREASE YOUR VOICE!!! YOU DO NOT! INCREASE YOUR VOICE" I said: "I can come back tomorrow and work with the salesperson that I talked to, but I think your attitude towards the customers should be better." She rudely replied: "You are the one increasing your voice and calling me a liar. I have been professional and nice all this time." Then she just started to file documents for other customers and ignore me. The experience with Cassandra was SO HORRIBLE. Her service was so unprofessional and rude, full of gaslighting, passive-aggressiveness, discrimination, and microaggression. She did not even listen to my when I explained. I eventually left the store feeling discriminated as an Asian customer and being accused to be a dramatic and dishonest customer.

Dr Heckman is exceptional. She is very thorough and explains things in a way that is…read moreunderstandable. Highly recommend.

I forget the persons name, but had a great person help me select the right style of frames for me…read more 6 months later I feel good about what she picked. I ended up messing up one of the arms(part going over ear) and brought it in. They fixed it free of charge. Good vibes. Good people

My goodness where to start. The store was a wreck. Lots of employees but only a few working.read more

This morning I went in to get my glasses fixed after one of the lenses fell out and the service I…read morereceived was great. The lady working there was extremely helpful, and fixed my glasses very quickly. Better yet, she fixed them for free! I would definitely go back again if i had any other issues. Thank you for your help!

I've been seeing Dr. Albert for over 20 years and am always impressed by her care and…read moreprofessionalism. My eyes are not easy to fit for glasses (e.g., prisms to correct for strabismus) and Dr. Albert is unfailingly persistent in making sure my vision is as good as it can be. She is supported by a terrific staff -- knowledgeable, kind, and efficient. Heartily recommend!

The staff and Dr were great. All my questions answered, and walked out with my new prescription…read moreand no pressure to buy glasses there. I would recommend this office to friends and family.

I was in and out in less than 20 minutes, I was just hustled through…read more The doctor didn't even bother to log into the computer to see that I was a new patient, came in the room and said, "so how're the eyes?" ... "oh, you're new! I'm doctor ..." Hustled through the exam, then sat at a desk with a lady who I'm sure is very sweet that didn't want to be there on a Saturday, so I just asked for a printout of my Rx, and had to wait for the doctor to go back to my record to close it (but he was already with another patient) so she could print it. I work in healthcare. I know what good care looks like, and this is not it. If you have EyeMed, go somewhere else.

The staff is super friendly, but something has happened to the quality of the lenses they use. My…read moreglasses have caused me issues since the day I got them. I don't have a back up pair, which made it difficult to resolve the issue, as they couldn't be sent back. But they would have been the exact same quality, even if I could: scratch SUPER easily & the lenses are just wonky. It is difficult to put into words, but I just don't see well from them. They never seem to come clean, and there are weird markings in the lenses. The coating is cheap. And the glasses were $450 even with insurance. The nice staff isn't enough to get me back there with this quality. It has changed in the last few years, even though they claim it hasn't. Giving two stars for the quality of product, not the staff.

Overall, the care at America's Best veers towards negligence. There is no longer a doctor in…read moreperson; exams are done remotely via video chat. The in-person staff adjust the equipment, and the doctor theoretically sees through a camera attached to the equipment. During my exam, I was given an inaccurate contact lens prescription. When I went back to have it redone (at my own cost), the doctor blamed me for receiving the wrong prescription. I don't know how this service model can function. The whole thing just seems like a money grab with little to no care for the health of patients' eyes. Additionally, I complained of a new floater that wasn't going away. After being dilated and examined, they told me it wasn't anything to worry about. After a significantly more thorough exam at my excellent, new, (and in-person) eye doctor at a different practice, she referred me to a specialist to check it out. As someone who can advocate for myself to receive good care, America's Best has been awful. I worry for those who aren't able to. Please do not go here. Honorable zero-star review for 2+ hour wait times on more than one occasion, and staff telling me (unprompted and unasked for) bizarre and inappropriate gossip about former employees.

I am an employee supervisor trying to understand why my employe's appointment was canceled. Got…read morecalled an "asshole" over the phone by a manager named Dee. I was denied the ability to reschedule the appointment at any time because they are all booked out. Was told the store manager was unavailable yet was then told "well I could call my manager" which I did ask for right before being cursed at by the so called manager. They have no in store doctor and have to use a doctor that lives 1.5 hours away. So they don't take appointments before 10:20 when that doctor comes in, yet my employee was scheduled for 9:50 and denied any accommodations to solve the issue. My employee now must go out of state in order to get the care he needs as this place does not know how to properly schedule or take care of their mistakes.