We had a leaky tub faucet and instead of doing it ourselves my husband called Bar None, formally Luna Plumbing (whom we loved). My husband was asked the make of our faucet prior to service. The appointment was made for Friday, October 7th at 2 in the afternoon. Thursday morning a plumber shows up with paperwork for our address but the wrong job, wrong name and obviously the wrong day. Friday at 2 the plumber shows up. I show him the faucet and leave him be. He comes out and in a few times and no progress done yet, after which I ask what is going on. He states that the screw is stripped and he can not get it off. He then asks if we have in Allen or Hex tools he can borrow. I gave him our tools but to no avail. He said he would have to break it off which meant getting a new handle of which he would have to go to Home Depot and purchase it. He stated that we would be without a handle until he was able to put one on. Long story short, we opted to buy the handle rather than pay him time to travel to HD and purchase one then do the work. We were already into him for 89.00. My husband made another appt for Oct 17 to finish the job. In the interim, I fix the faucet myself. I called and left word with John the owner of Bar None as to what transpired and that we no longer needed the services of the plumber. He states that he would give our money back since no actual work was done. NOTE: I never made mention to receiving our check back, John did. He calls me back and states that he spoke with his plumber and his story varies from mine and states that he did try to work on the faucet and offered to go to HD to get a handle and that we were the ones to postpone the work, So he felt it was not necessary to send back our check. I explained that I never asked for my check back, I was merely calling to let him know what happened and that we no longer needed the plumber. He then explains to me that his plumber has an extensive set of Allen Hex wrenches and borrowing mine was just another option since not all plumbers have room to carry every tool. I noticed that the conversation was going sideways so I stated, "John, I just wanted to let you know what happened, I am not going to use this as a reason not to call again," when John interrupts me and accuses me of being the customer who called and complained about another plumber, he even gave me details of my supposed garage. When I told him he had mistaken, and that my garage was not cluttered, nor do I have an HW heater in my garage, he stopped. My point is, a plumber arrives on a wrong day with the wrong job. The following day the plumber with the right job comes with no handles on the truck, borrows tools, and cannot seem to get a stripped or stuck screw out of the handle. I call to call off the plumber as I had fixed the handle myself which I got John the owner, and I get accused of lying (my plumber tells me a different story than yours) and accused of being another customer. Not the way to do business. I will never use BAR NONE again. My husband was out on a job the other day and was just asked who he would recommend as a plumber. He told her his story, and well word of mouth is everything. If I could give them no stars, I would. Too bad too because I have used them before on an outside spigot and totally loved the plumber they sent out. read more
