Friday, August 7th I went to see Bruce Bruce for the 8pm show. I arrived early with my group to sit in the front next to the stage and very much enjoyed the show. I even received a birthday shout out from the host Alabama (who is hilarious), the opening act, and from Bruce Bruce himself, along with a free t-shirt! I was delighted.
At the end of the show, I had lined up at the side of the stage when people began to wait to buy a Bruce Bruce shirt and take a picture with him. When I got to the line, a short guy with an earpiece spoke loudly at me saying, "You need to get to the back of the line!" I told him that I would wait until the last people who were in line passed me before I would go. This seemed to anger the guy and when the couple who were behind the ones I entered the line after allowed me to walk up the stairs, he began yelling at the other staff saying, "She cannot go! I will pull her off the %*^ing stage!" The other worker, who assisted me up the stairs, began to pull me back (while I was in heels!) when the first worker began to yell and curse at him for helping me. The people behind me did not have an issue as they saw that I was waiting to get in line at the stage before them.
As I waited on stage, the worker came on stage and proceeded to yell in my face and to began to call me names and waved his hands in a manner that was very threatening to me. This was witnessed by the audience, staff, as well as the group I came to the comedy show with. When I responded to the worker that his conduct was not necessary, and that he was, "making the situation more than what it was" he continued to yell and belittle me in front of everyone else. After I had ignored his curses, I overhead him slandering me to other people in the line behind me and yelled out to my face and others repeatedly that I was "lazy". (To a workaholic, that word doesn't even exist in my world).
As I neared Bruce Bruce on stage, the worker continued to follow after me and yelled out to the other staff asking, "Did she pay for a t-shirt?!" I stated before, I was given a free t-shirt from Bruce Bruce while he was performing on stage; something this worker should have witnessed as he seen me carrying it while in line before the t-shirt table.
I took my picture with Bruce and my friends on stage, he signed my 12 yr old DVD (I am a huge fan), and I could still over hear the worker, who was now waiting at the front door bad talking me! He made me feel extremely uncomfortable approaching the front door, while I was looking for my exit pass. I felt like he was trying to target me, and could not leave it alone when I ignored him and did not show him the same aggression he gave me for the last 20mins of being in the building.
I went to the host Alabama and informed him that I wanted to file a formal complaint to the manager against the worker who just humiliated me in front of everyone and was threatening towards me. I discovered that the worker was the GENERAL MANAGER of the Baltimore Comedy Factory! His name is Chip. I plan on filing a report with the BBB and whomever else I need to inform about how I was treated at this establishment.
I am very shocked that someone who manages at this establishment that I attend very often could be so unprofessional and malicious towards a patron who paid money to attend the show and buy from their menu. Not only was he extremely rude to me, he was also very mean to his staff. Yelling and cursing at them in front of patrons.
I plan on informing the Owner of the Baltimore Comedy Factory, whose name is Mike, about his General Manager in hopes that this does not ever occur again to someone else. I have been a long time fan of the Baltimore Comedy Factory for at least 6-7 years and have always brought many people to enjoy shows. At this point, I feel very uncomfortable showing up again in fear that I would be publicly slandered because an employee did not know how to be professional.
If anyone from this establishment has any questions or concerns, please feel free to contact me. I have witnesses to the incident, have began the procedure to filing more written, formal complaints to the necessary agencies, and will be discussing matters with a lawyer. I am sure there is also surveillance of this man's behavior towards me within the establishment that night. read more