Obviously this company came on to my property and put their logo on my tank. I have never heard of this company. We use Holly Wells and have for years. Ballard Wells dug a well for my neighbor 1 1/2 miles from my house. Our property is split, so anyone going to my neighbors have to drive right by my house. A phone call to the company was pretty much useless as I was told I must have used them in the past (they have no record of me ever using them.) We will be putting a lock on our well house. Do not come on my property again!!! read more

Ballard Water Well Co - Here's proof. - Water Purification Services Near Me - Willis, Texas

The Ballards put my home water well in almost 18 years ago... in those 18 years they have always been prompt, kind, and patient with any questions and concerns I might have. Charles Ballard and Jarrett were here this morning for a repair and did not disappoint. I would definitely recommend this company and its employees with 5 stars. read more

I have used Sam Ballard and Ballard Water Well Company for over 14 years on my water well and on a water softener replacement for my house that they installed. I have nothing but good things to say about them and all the employees there that have come to my house!! Garrett was the technician that came out today to troubleshoot my water softener. Thanks for the prompt service! read more

They came out the same day to diagnose my problem and fixed it the next day. Charles was patient and explained everything to me. He replaced my tank and switch and hauled off the 2 old tanks. read more

Don't bother calling here, woman who answers phone tries to sell you system you don't need and is very rude especially when you mentioned what you need and completely ignores you. If I were the owner or manager of this I'd look into hiring a new receptionist/representative as she is horrible and lost you my sale and more than likely a bunch more read more

Worst service ever! We have been trying to get our well in since October (which was the promised date). It is now January and we still do not have a working well. They came out the end of Dec and drilled - ended up drilling too deep- said they could backfill to get back to the good water - ended up leaving jobsite without casing the well. The Pump company went out last week and determined the well has failed because they did not case the well. Now supposedly it will be another 4 weeks before they can come back out. BUYER BEWARE!! DO NOT USE BALLARD! read more

Unfortunately the saying "the customer is always right" has never been heard at Ballard. Buyer beware! They charged me a $175 trip charge to find out it was simply a tripped circuit breaker causing my lack of running water. Because I'm a single, older, disabled woman on a fixed income below poverty level, I asked if they could waive or reduce the fee. Mr. Ballard (who prior to this had been nothing but a gentleman) said no, that they had done a great job since I didn't have water before they came out, but did after they left. I was told that they always troubleshoot with the customers before sending out a work crew, but nobody offered me troubleshooting. Mr. Ballard said this is because MOST of his customers don't want to fix it themselves; they just want his crew to do it. He said customers have to ASK for troubleshooting. I guess they also have to ASK them to not knock over my gatepost with their $100k truck. He accused me of trying to get something for nothing and when I told him this lack of mercy would not reflect well on his company, he accused me of bullying. read more

i was charged 275.00 for trip charge that was including the minor repair they did to get the pump to work . i think this is very fair price considering how much money these guys spend on equipment and insurance etc .thank you for good service . read more

I have been trying to get a water well with "the other" company in the area for 5 months. "We are not in your area." And then I see their drilling rig on my road. At 8:00 on Monday I called and was now not even on "the other" company's list of jobs. In a panic I called Ballard (8:15). At 9:30 I had a quote in hand and at 11:00 I was meeting them on the job site. Wednesday they were on site drilling and Thursday afternoon I had a completed well pumping out water. Their price came in hundreds of dollars under the other company's quote. The final cost even came in under their quote and the 2% discount for cash was nice. I watched the crew and they are as professional as it gets. The install team was on the well head the minute the drillers had finished. I asked a lot of questions and everything was answered politely and professionally. I feel like I am cheating them by only giving them 5 stars. Great customer service. Great product. Ballard is the only way to go. read more