I've been to Baldwin Nail & Spa twice; first at the end of 2011 and then again at the end of Jan. 2012. To sum up my experience at this establishment, it could be 60% better. While they are reasonably priced in comparison to decent salons in Manhattan, the service is not up to par.
During my first visit I elected to get a manicure and pedicure. I'd called about 30 to 40 minutes in advance for an appointment and was told they'd be able to start my nails at that time. However, when I arrived, I was led to the pedicure chair and asked to soak my feet. Although there were employees who were walking around (yes, nail technicians) and even those who finished customers while my feet were soaking, no one started my pedicure for 25 minutes. The "manager" was very "apologetic," and made several excuses for the delay. Then when I was taken to a table to do my manicure, the young man doing my nails didn't even soak my hands - waterless manicure. (I guess there's a first time for everything.)
Even though the visit was right at New Year's Eve when women generally beautify themselves for celebrations, I chalked up the lackluster service to the possibility that there were employees out for the holiday.
During my second and most likely last visit, I called over three hours in advance to schedule my services, which was supposed to include massage, manicure, and pedicure. Upon entering the spa there was a customer at the front desk who had poor service and was trying to straighten the issue out with the managers. I was asked to proceed with my massage first, which was great (done by Lucy). After my massage was finished I was asked to soak my feet and told that someone would be right with me. Unfortunately, I was again sitting for 30 minutes before anyone attended to me. Meanwhile, again, there were employees who were finishing other customers, but were not instructed to begin my pedicure. Someone rushed over when I asked for a towel to dry my feet because I was leaving. Again, the same "manager" came over with her fake apologies and concerns.
While they were doing my pedicure a woman came in and they immediately rushed to do her pedicure and paraffin waxing -- NO wait whatsoever. I did not stay for a manicure and while paying was provided with a free certificate and a discounted certificate (with expiration dates) for the services that they didn't execute well.
Overall, I would prefer to pay more money for services rendered professionally and timely before patronizing this establishment again. It's not worth the time and aggravation. They have a warped sense of good customer service.
Pros:
*Pricing is decent.
*Lucy is friendly and gives great massages.
*Location isn't bad and there is parking.
*Decor is nice.
Cons:
*Unprofessional
*Long waits for no reason.
*Disingenuous management. read more