I had to get a specific mg. amount heart medication for my fur-baby over a weekend so I could alleviate her suffering as quickly as possible. The doctor didn't tell me how difficult that would be and I believe he knew. Anyways, I was actually laughed at at CVS and another pharmacy I can't remember the name. Made me angry because I don't think that loving non-humans is stupid or invalid. She's my little sweetheart. The only person who gave me hope and treated me with respect was Richard. He got what my sweet girl needed in a day which was a week faster than Costco said they would do if they could do and they just couldn't promise... Everyone I have dealt with in person at BP is helpful, efficient and kind. If that changes the so will this review, but I don't expect it to. I'm triggered because I tend to get a lot of shade thrown from pharmacists. I get they're twitchy because of the big responsibility of it all and legal culpability and wot not, but dang. Bless you Richard for the kindness and immediacy with which you acted in my girl's time of need. It means so much. read more

They always take care of me. They have my meds ordered early. Robert and Gary are amazing as well as all the staff they have employed over the years. Mike their driver is always on point as well. I highly recommend this pharmacy. read more

I selected Balboa Pharmacy from the pharmacies listed by my health plan, my doctor sent a prescription there, and the first time I went there at 4 pm, they were closed (they were supposed to be open until 6 pm). I went again the next day around noon, and walked in to a somewhat dark, dirty, cluttered place with no one behind the counter. I heard people talking in back, so I waited, cleared my throat, and after a couple of minutes someone yelled over that they'd be right out. I waited more, then eventually they did come out with an amazingly dismissive attitude and told me they were closed. There was no closed sign on the door (which was open). I explained that the doctor called in a prescription to them, and the man said that they were going out of business in a couple of weeks and they couldn't help me. Weird, creepy, and rude. Lock the door, change your website, and post a "closed" sign. Don't waste sick people's time with your unprofessional behavior. read more

Called and spoke with Robert in need of a prescription that I could not fill at virtually any other pharmacy in the city, and Balboa Pharmacy was excellent! They really communicated well and went the extra mile to help. Much appreciated! Thanks! read more

Today was the first time I went there. I needed to get meds for my dog. My Vet did not have them in stock so I looked up this place. The medicine ended up being about $13 less that 800-petmeds and they had it in stock. They were friendly and really fast considering it was Christmas eve. I'm glad I found them. read more

Robert at Balboa Pharmacy was extremely helpful with a billing issue I had. I would recommend the Pharmacy over any chain pharmacy around!

I have been using this pharmacy for many years and will never back to a Walgreens or cvs again. The pharmacists are helpful and knowledgeable, the service here is personal and truly a delight. It helps to call ahead--they are a mom and pop shop and don't always have exactly What you need, but they can get it and are really helpful. I love this place--and drive from east county to use it. Thanks! read more

Don't listen to the negative comments I switched from Rite Aid to this store I take a particular drug that has a stigma attached to it Polite, quick, inexpensive, never a question negative looks Amazing people try it read more

It's a Monday afternoon 9 26 22 at 3 30 pm. This is my first and last time I use this pharmacy. I had a prescription called in this morning and I go to pick it up and guess what their CLOSED. What the hell? I called the phone number and it said they were open till 6pm, not the case. read more

Customer Service poor - reads you rules Had to rent a wheelchair due to broken leg. Sent my 22 yr old niece out to get for me on a Saturday. Brought it back, it was too narrow for me to use, needed a wider one. Called back at 2:50pm, said we could be there by 3:05pm to return. Nope, they close promptly at 3pm and they wouldn't wait. Closed Sunday Tried explaining circumstances on Monday, got same attitude if we rented it for a minute or a day it was the same. And told us to read the receipt it was our contract. read more

Went there today to get some pills, the blond lady answered in a very rude way, I walked out almost crying. People, please, ignore this place, not worth your time or money. I hope it closes up soon. read more

This was recommended to me by my Russian sister Inlaw. As long as you know what your talking about and let them know your related to a Russian they will take good care of you!! read more

They have nearly everything I need as a home health/hospice RN. I usually end up running in looking for a last minute dressing or catheter item that our supplier is back ordered on, or didn't arrive on time. The staff is helpful, knows where everything is. And if they don't carry something (rare) they can help me find the people that do. Excellent service. Pricing is a little on the high end (hence the 4* review). Other than that, it's my go-to spot. read more

I was pleasantly surprised. Not sure what to expect from this place after reading some bad reviews. I was referred here because no other store in San Diego had what I was looking for. I called ahead before coming in and they carried my product. Bonus, they were open until 6 so I had time to make it there after work. The guy who answered the phone was also behind the counter and was very knowledgeable about their products. Pricing was fair. I would definitely come back. Thanks for the great service! read more

This pharmacy makes me feel uncomfortable when I have had to come in here. The pharmacist is rude and questions why doctors write various prescriptions which doesn't make sense. It is very obvious that they cater to the same clients and anyone new is an outcast. I am not surprised to see that other people have had poor experiences there. You couldn't pay me to go back there. read more

Will not give you your money back on items even if not used and have your receipt due to Covid. Other stores with the same products will give you your money back like CVS and Amazon and Rite Aid. I tried to shop this local business but if they're not willing to support my needs I'm not willing to support them. read more

They have all the medical supplies you will need. The staff is nice. Only thing I don't like is that they aren't open on the weekends and close at 6 pm m-f read more

I've been going here for years, when the original owner was in charge and working there as a pharmacist, they were great, personable and friendly and helpful the management has changed since the passing of the owner but they are still very good at what they do, some of the staff could be a little more friendly, but Paul the previous owners son still is from what i understand partner in ownership and still works there, he is still very helpful and friendly. read more

I start to go to this pharmacy 3 years ago, people are very helpful and friendly there, they speak 4 languages, before I go to fill usually I call 20 min in advance and when I'm there my prescription is ready. Me and my husband give 5*. And special I would love like to say thank you Tatiana who is always greet us when we walk in. read more

My five stars is exactly that! This is the only pharmacy that could get this new medication that I had been started on. The drive for me would have been well over 35 miles. They delivered it! Can't say enough about their customer service. Sorry for all the other people that did not get such service. read more

I ALWAYS have issues filling my Rx at CVS and wind up paying out of pocket. brought it here and they filled it within minutes!! They know how to submit correctly to insurance and made it happen. read more

I've been going there for 33 plus yrs. knew the owner & his young son.I've 2 boys of my own, now are grown men as is my phamasist's son. Was always at this pharmacy for one reason or another. My boys were very active in every sport and there were many different sports injuries, plus their illnesses. I got all my medicines there, too. I had a daughter when my 2nd born was 14yrs & still going to Balboa Pharmacy for illnesses for both son, daughter & myself. My pharmasist/owner/father/friend was no longer there. His son is now owner. Nice to walk into Balboa Pharmacy with smiles,professionalism and the new employees have taken very good care of us. Always polite and concerned. NEVER HAVE I HAD A BAD EXPERIENCE AT BALBOA PHARMACY. In Nov. 2010, I moved close to downtown, San Diego. I go to Allen's Pharmacy on 6th Ave. They're a small pharmacy and they are good. Very busy but never wait more than 20 minutes if walk in, if call ahead, I'm in & out. Still go to Balboa when visiting or shopping in Clairemont or Mission Bay, P.Beach, Kearny Mesa etc. Awesome as always. Allen's will stay my pharmacy if Balboa Pharmacy closes it's doors. Would hate to see that. I still go there. They are the best!! Mary McArthy read more

I'm not sure why they have negative reviews, we have been going her for the past year and the staff is wonderful and helpful. They carry meds that a lot dont and it really was helpful. The pharmacy is very clean and the staff are very nice. read more

Pretty cool shop been there and bought a lot of home items. Went to a cafe across the street then walked over to this shop...stayed in there 2 hrs...lol read more

I went here for the first time today after my doctors appointment. Why? It was close. Right when I walked in, I was greeted nicely. I thought, okay! This should go smoothly. WRONG. This wild looking blonde lady came up to me, I specifically asked how much would my RX cost to fill, CASH PAY, I HAVE NO INSURANCE. She said okay, let me ask the people in back. I waited. And waited , and waited. Ten minutes pass. I ask again if someone knows the price. (FYI, I am the ONLY customer in the store at this time) The blonde lady tells me that they are checking. I wait more. Then, I hear the pharmacist call my doctors office, asking things like ' why am I on this dose, is this a REAL prescription, is this the right quantity ...' I was blown away. All I asked for was the PRICE. So... after two different phone calls to my doctor, the weird blonde lady(that looks like she is a Hot Topic employee) comes back to me with a hand written price of $499.16 . I laugh and say I know its expensive, but I can get it at CVS for $211.00 . I ask for my Rx paper back, and say... ' All I asked you guys for was a PRICE CHECK. You had me standing here for almost 20 minutes, you called my doctors office twice, asked a bunch of unnecessary questions... maybe next time you can treat a NEW customer a little better. ' I shook my head, laughed, and left. Moral of the story? 1 , Over priced. 2 , little to no people skills, 3 , zero communication , 4 , just plain RUDE. Don't waste your time here. *P.S.* To the pharmacist that shows NO regard to patients privacy/time/feelings, WAKE UP! You wonder why nobody comes to your ' store ' ? Take a look in the mirror. read more

We've been going to Balboa Pharmacy exclusively for nine years. Their customer service far exceeds the larger corporate pharmacy chains. If there is a problem with a written perscription they usually let you know right away before leaving. The pharmacists are professional and knowledgeable. The employees are efficient and friendly and I leave feeling like they are good neighbors. I have purchased high quality medical supplies there and I love the ethnic beauty creams especially from Russia. The only criticism I have is they're not open on Saturdays anymore. read more

I have been going to Balboa Pharmacy for many years and I have had excellent service! The girls Tatiana and Myra are very polite and kind with helping me at the front desk. I am always greeted with a SMILE! The pharmacists Sue and Gary and Robert are wonderful they have always gone out of their way to help me with anything that I need, and have made sure I could have my perscriptions done and ready when I needed them filled. They have taken the time to contact my Doctor's for any problems that have come up many times. I love it there, I moved all my medications there from one of the bigger pharmacy's in the area as there is not a long wait and I am very very happy! Thanks! D.Cervantes read more

I have to agree with everyone else... the customer service here is just awful. I try to support mom and pops, so I have given this place several chances. Poor service every time. Today was the last straw, though. My dr. called in a prescription yesterday. When I walked in this afternoon, it hadn't been filled. The lady behind the counter said they'd do it now, it'd just be a few minutes. 25 minutes later, I found out that they hadn't even bothered to start working on it yet. There were at least 4 people working back there (I saw 4, but heard more voices, so there may have been more) and I was the only customer in the whole store. I am sure they are only still in business because 1. they are a compounding pharmacy, and there aren't that many compounding pharmacies around. read more

I must agree with other Yelpers that this place is terrible! Excruciatingly poor customer service. They actually try to ignore customers. Prices are waaaay marked up. Merchandise is disorganized and scattered on hooks, shelves, and the floor. Seems like the people working there are overworked and underpaid so they don't give a crap. Be prepared to wait and wait and wait. I'm amazed these guys are in business. Good luck with the parking too! read more

HORRIBLE SEVICE! Balboa Pharmacy has an abundant supply of medical equipment such as slings, wraps, joint support, etc. My husband and I struggled to figure out how to put on several complicated shoulder supports. We are both physically challenged. Three employees were present and business was slow. NOT ONE of them offered assistance although I was obviously tangled up in Velcro and clips. This went on for 30 minutes. Unless you are able-bodied (in which case you wouldn't need assistive devices) don't waste your time. read more

i went today to buy compressed socks but the blond lady was very rude and very unfriendly .I asked her for help or some Information ,she answered to me what ,what and very bad and rude .i don't recommend to any person to go there. read more

I haven't had a problem with Balboa Pharmacy, actually they go out of their way to help me. If I have a problem with my insurance they resolve it quicker than any other pharmacy that I've used. All their employees have been nice and helpful. Good job! read more

I have had a wonderful experience with this pharmacy since day one. More then two years now. The staff is very efficient in all they do and very informative when I have had questions regarding questions on my medications. I've been treated with respect and I feel very comfortable when I come into this pharmacy. Another plus is that they have a delivery service if I'm not able to pick up my medications , they can have it delivered to my home. There is nothing negative I can say about this company. It's a great place and I would recommend it to my friends and family. read more

I have been a customer at balboa for almost 3 years, and I visit the store at least twice a month. I am totally satisfied with their services. They always go out of their way to help me with my prescriptions and anything I need. The staff is always been friendly and helpful. I would recommend this pharmacy to anyone who needs personal attention. Thank you Balboa pharmacy! read more

This is a great pharmacy not to mention a great business. If you need language assistance, they speak Russian, English, Spanish, Arabic and other languages. They also deliver free of charge. Nothing but kindness and knowledge from the staff. I always delight in having Tatiana wait on me as she is funny and knows her stuff. If you need it, they have it. I won't go anywhere else for my medication or health related needs. read more

This place is the WORST pharmacy I have ever been to. I wouldn't go back here if you paid me. I went there because my doctor recommended it. When I went in the pharmacist ran my DEA report and said that I had too many doctors prescribing to me and he wouldn't fill my script. He practically yelled this in the store with other customers around. I had recently had back surgery so my GP was prescribing before the surgery, then my surgeon prescribed after my surgery and then my surgeon sent me to pain management that wrote that prescription. He made it sound like I was doctor shopping and humiliated me in front of other customers. He didn't even ask me about the doctors, even though none of those prescriptions overlapped. I then found out later that he had called my pain management doctor and told them that he wouldn't fill my prescription. I don't know if they can legally do that but I think it is definitely bad customer service. My pain management doctor didn't do anything about it because I was correct. Please don't give these people any of your hard earned money. All they do is embarrass people that are in pain and treat them like criminals. read more

Probably only still in business because they are on the ground floor of a medical building with lots of doctors' offices. I walked in after my appointment thinking, "Oh this'll be an easy place to pick up some Epsom salts." Boy was I wrong--was ignored by about five employees busily doing anything but providing service to their one customer until I finally started to walk out in disgust. At that point someone noticed and asked if they could help me so I asked about the Epsom salts. She glumly led me to the row I'd already examined and picked up a milk carton about the size they give to elementary school kids in the lunchroom. The price for this tiny container that doesn't contain enough salt for even a single bath? $2.19. I walked out, saw a Rite-Aid in the same shopping center, and was immediately directed to aisle 14 where I found a 6 lb bag of MgSO4 for $5.99. Um, yeah, that's about 12 times as much Epsom salt, or more. Don't waste your time at Balboa Pharmacy. read more