Have tried the other bike shops in town and Neutral Cycle is by far the best LBS in…read moreChampaign/Urbana. The staff is friendly, helpful and understand how important riding is to people and are eager to get you going again. They treat every person like they matter. I was in getting a wheel trued one week and when I returned other next they remembered my name and were super helpful. A super nice touch was the $1 off coupons they hand out for the coffee shop next door so you can get some brew while you wait. A great LBS that has won my loyal business.

Disgusting service, I was there buying a bike, but got completely ignored as the Chinese salesman…read morewas talking to all the other white people like they were family. By the way I was Chinese too, what a shame

Wanted to buy bike, from out of town. Not open during posted hours- hard to plan for them.read more

They always have a good selection of affordable commuter grade bikes for sale. Its also a great…read moreplace to check out if you like working on your own bike but don't necessarily have all the tools or facility to do so. The memberships are pretty cheap. As for the rest of us, who don't like to get down and dirty with our bikes and would prefer to spend more time riding our bikes than working on them, you might want to go to a real bike shop. Its okay for the occasional tube or bike light purchase but if you frequent the shop, you might be STRONGLY encouraged to buy a membership. I stopped visiting due to this a few years ago and I'm not the only one who would rather pay more elsewhere to avoid being harassed into a membership. If I have to pay a little more for the supplies, I'm okay with that, but I don't want to buy a membership to work on my bike if I'm never going to do so. I would rather pay a mechanic to work on my bike for me so I can spend that time doing things more important to me. Its also not a great place for high end or high quality items. They're mainly catering to the college/commuter crowd. But if you're looking for a deal! This is the place to go!

These guys did me a solid (on their own time!), were very kind, and gave great advice.read more

Found IttyBitty online just looking for some wool/winter socks, so glad to be able to support a…read morelocal business even from a distance. And for a small place they have quite the variety of product/apparel options - seemingly more than our local shops. Delivery was quick and well-priced, overall a great value! What more can you ask for!? All hail small businesses - especially our LBSs (Local Bike Shops) :-)

I have been frequenting this shop for years and the service is excellent. The staff are absolute…read moreprofessionals in repairing and assembling. The bikes aren't cheap, but you get what you pay for. If you want a bike that lasts for years and you will enjoy riding then get a Trek. It is worth the extra money. You can be sized for the bike seat and frame. So you will be comfortable on the bike. That is a HUGE difference between shopping here and other shops. If you want fast repairs and the ability to upgrade components shop here. If you want junk that isn't properly sized and tuned, can't be repaired, isn't worth being repaired go to walmart.

I came in expecting to leave my bike for repair overnight, but was amazed that it was done in a…read morevery reasonable time same-day. The entire staff makes you feel like they listen and they take the time to make sure all your concerns are met. I will gladly recommend to any locals who want a quality bike with amazing support.

Excellent service. Very nice spot. I had my city kid no brakes fixie converted into a more commuter…read morestyle ride. My rear tire was a flip flop, so he flipped it, wired up some rear brakes, and hooked me up with prober handlebars. I now love my bike again. Thank you BR Bikes and Repairs!

I had a hard time looking at bikes in other parts of town. Some really expensive, some of the…read moreservice was a bit pushy and rude. I got so lucky to find BR Bikes, who responded quickly and in less than 15 minutes I was at their place of business looking at bikes. They made the effort to help me find a good bike to fit, even if that meant getting one for me. The best part was that they delivered the bike to my home, offered me a 30 day warrantee and the bike was affordable!!!!! Extremely responsive and tech savvy. SO many forms of payment which made the transaction easy and convenient for me. one stop shop after visiting BR bikes and repairs.

I bought a bike from Bruce back in the early 1980s, and foolishly left it behind during an…read moreinternational move. I was back in Urbana for a day and thought i might check in. Say hello, and consider a new bike. The shop is not in condition to open. There is junk on the floor one would have to step over starting 3 feet into the shop and going back forever. The sign on the door made mention of a pandemic order from three years ago. I asked at other nearby businesses, and was told he'd had some health issues. I hope he can find his way back to health and work, because he does know about bicycles. I'm thinking of you, Bruce!

Just. Don't. Bother…read more I knew ahead of time that Bruce was known for being really abrasive. I didn't care as long as he was able to fix my bike. He mostly did... eventually. His hours are horrendous (3hrs a day) and he's not always there during the posted times (happened to me twice!). As everyone knows, he's intentionally rude. I called after not hearing anything for over a week and he rattled off some excuse and hung up on me. When I finally went in to pick up my bike he had already done extra work that we hadn't discussed and charged me for it. And the pièce de résistance...the front brake is now screwed up. He mentioned it was hard to take off and there are some tool marks on it. I honestly don't mind that, but the brake lever is SUPER loose now and I think the caliper is bent. The ironic part is he criticized the workmanship of anyone/everyone who had previously worked on the bike pretty much the whole time I was in his shop. I don't care if he's "eccentric". I was willing to overlook his attitude and the fact that his shop literally smells like a litter box, but it's just not worth it.

Dropped my bike off for service/tune up, a bike we purchased from them several years ago. First,…read morethey could not fix the shifting problem, and I was ok with that since it is a bike I don't do serious riding on and it just wouldn't shift into the highest gears. When I go to pick it up the handlebar bag is missing off the bike and the bars have new grip tape. I ask where the bag is and they couldn't find it. It had to be taken off when the new grip tape was installed. They say they will look for it. Long story short is when I called back to see if they found they said they looked everywhere for it and couldn't find it. Then they asked if it was in my car, really. I said to them, so it sounds like I'm out of luck and the response was yep. I'll find another shop next time for sure.

Wish I would've checked the reviews before I went. They started out with a price estimate that was…read morehalf of what it ended up being. I understand marginal price increases, but that much is a little absurd. They also were pretty terrible with their communication. When they realized my bike wasn't going to be ready by the expected date and needed a week's more worth of work, they never even so much as called me. I had to call them to be told the bottom half of my bike was rusted off and unusable at the moment. Then when it eventually was ready, they didn't call me then either, and I had to call them to get the status of my bike. TLDR I had to do a lot of work because of their lack of communication, and they were wildly inaccurate with the price and weren't very transparent with me about things. Bad experience.

Went in for a service including a brake fluid change. Brakes worked fine taking it in. The rear dis…read morenot work after picking it up. Took it back and re-bled and still the same issue that they said was something else. I fixed and it now works fine. Hint. Two bad brake bleeds and one good one by me.

An excellent dealership in Urbana, Illinois to work with…read more Honest Reliable Affordable Knowledgeable Can't be beat

It's great to have such a good resource as RBM in our town. Lucas is professional, knowledgeable…read moreand knows his way around bikes. He is equipped with the right tools and background to tackle any problem he comes across. Prices are reasonable and I highly recommend Right Balance Motorsports to anyone needing quality repairs or upgrades to their bikes.

I called Right Balance Motorsports about having two tires, I ordered off amazon, mounted and…read morebalanced. Their prices are exorbitant. They told me it would be $150, or $75 each tire. Not competitive pricing at all. For that price I can buy the tools myself and do it. I do not under any circumstances endorse their business. I will never be coming here for maintenance! It's a rip off. If you value yourself to be a smart shopper, DO NOT do business with them!