I'm thrilled to write a 5-star review. Why? First of all, the tire store in Saratoga that has…read moreserviced 2 cars for many years complains regularly that they're too busy and can't fit me in. So I called Rowland St. and they said if I want to wait during the service, I could have an appointment in about 2 days. A few more minutes on the phone and it was set up. Also, their new building has a pleasant waiting area and pleasant, low-key staff. Have you had a jiffy oil change where they try to add on unnecessary services that you don't need? That didn't happen here. I explained what I was after, I pointed out something else I found, and I got good advice on how to resolve it. There was no upselling. Finally, I figured the service I needed would be outrageously expensive, so I researched to get a feel for what I was in for. IMHO, the final bill reflected a reasonable price for parts which I expected to be marked up obscenely. The labor, too, seemed fair for the task. In all it was a lot of money but it seemed appropriate after my worrying beforehand. I didn't expect to be saying this, but I'll probably be back for my next auto service.

What a horrible experience from a repair and customer service stand point. Originally went to…read morereplace front struts; instead inherited a myriads of problems. First, tools were left under the hood that they used. Sloppy and rushing. Recommendation was made to replace the back brakes. We trusted their expertise. Once installed, screws were left out and started to grind and make funny noises. Since we know about car repairs, we investigated to find these negligence. They did try to rectify, but they were not interested in standing behind their business name and make it right. We returned 3 times to address these concerns. They tried to address, but the damage was done. Mind you, we already spent thousands of dollars and still assumed the best to support local business. We are taking the truck elsewhere and have to spend extra money to get their unacceptable work done correctly. Read the inconsistency in the reviews. It's concerning when reviews have such dichotomy of extreme positive to negative. Consistency is key in any successful business.

Didn't use them for repairs, but uhaul rental. Honest and trustworthy! Will help you out.read more

I can't say enough about this shop. The quality of service and the fact that it's locally owned is…read morea beautiful thing! It's the only shop I prefer to take our vehicles! Thanks again I appreciate you!

We had experienced a near blow out on the Northway when we hit a piece of metal debris on the road…read more We made it to Mavis on very low pressure. Zach helped make us feel taken care of. We appreciated him, and the whole crew that worked extra to get us home safely.

Friendly, courteous, knowledgeable, patient, efficient, Ryan was so helpful, and the car was done…read moreright on time.

It was probably about a year ago that I went here. They did everything right. Without getting into…read moredetails, they know what they are doing and they will do it right the first time. The only thing that makes it a three star for me was the prices. I understand that everything is expensive now but that is a total cop out reason to justify hosing people. If you just want it done right and don't care about the cost, there is no better place around

Disbrow gave me $300 for my Eurovan telling me that it was not repairable…read more I drove past that Eurovan in Saratoga Springs this weekend. You cannot tell me that was not my 2003 Eurovan Weekender with a trailer hitch, Disbrow. What a crooked operation.

when our friend mike told me that MICHAEL'S AUTOMOTIVE won't "screw you", that they do what needs…read moreto be done, without looking for and finding a million things they insist NEED to be done, like RIGHT NOW, all in the name of the holy $$$.....that they are trustworthy, honest, and reasonable..... figured we would give them a shot. my '08 pontiac G5 was having an issue, and several other garages insisted it was a transmission problem, and refused to touch the car, instead recommending a tran$mi$$ion $peciali$t. i was heartbroken, then took our friends advice. it turned out to be a simple, 265.00 fix, since the great crew at MICHEAL'S AUTOMOTIVE properly diagnosed the problem. i was elated! turns out "little blue" (pontiac) is the third car i've had, where it is supposedly a p.i.t.a. to change a headlight bulb. every single other garage insisted upon a few/several hundred dollars to do this job, (on 2 other cars, one a prius) something to do with having to remove the front panel from the car. but waaaait, garages charge hourly, right?? not sure why/how a simple two bolts being removed warrants a 600.00 bill. a few garages in the past did the job at original quoted rate, but whined and pouted about it after the job was done, letting me KNOW they were doing me a favor by so doing. ('cos, you know, "we had to remove the front end off the carrrr!") michaels crew did the job quickly, and even noticed a detail relating to another light, which i was unaware of. they repaired it. with no whining. and they charged a very reasonable price. i am both impressed and thrilled. thank you, MICHAEL'S AUTOMOTIVE. you will see us again.

Michael's Automotive provides excellent customer service and is honest, responsive and professional.read more

We love Jim's Garage. He has been repairing our autos for over a decade. His prices are always half…read morethat of other shops and especially of dealers. He is friendly and accommodating and does not shy away from a complicated problem. I no longer travel through Ballston Spa as I used to, so he is out of the way now - but we travel the distance to get the service. We trust him - he's a no nonsense kind of mechanic and keeps and eye on saving us money. When I forget that the muffler has a lifetime warranty, Jim reminds me. He could take advantage of us, and never has. I tell everyone I know that he is our preferred shop. He can be found helping random people who stop in and does so for free. He's just a real nice fellow and an excellent mechanic!

We brought our Mercedes E350 convertible to Coles in Ballston Spa, the Manager Randy greeted us and…read morefrom that point everything was better than we could have hoped. We decided to pay for the repair (bumper, trim etc) ourselves, got an estimate within a couple of hours and paid a deposit. Dropped the car off on Monday morning got an update text daily and picked it up today, Thursday. The car looks brand new, everything about our experience was a 10 and every employee greeted us with a smile. I would highly recommend Coles for body work !!

These guys are amazing. It's been a while since I took my car in, but I wanted to say thank you for…read moreworking with me and fixing my car. They went above and beyond to find a solution for me, when others may have not even attempted what they attempted. I'm so grateful.