Rueben and Baja Pool Plastering did a fantastic job. We had a BPP look at our pool couple years ago and kept his card. Extremely clean work and priority to keep our property clean and spotless. We highly recommend Rueben. read more

My family moved into a new home last year with a pool that needed a LOT of TLC; rust patches and broken outdated tiles, a leak!, etc. We were referred to Ruben by a neighbor- He took a look at our pool and was able to assess and explain the entire re plastering process in detail. Turns out he's been doing this work since the 70s!! and as someone who recognizes the value of experience, it was an easy choice. Ruben has an incredibly sensible character, and I never felt he tried to upsell or convey anything unnecessary. The crew finished promptly, and Ruben was always on site overseeing, we felt very secure with the process. We are stoked for the summer to have our pool replastered and fixed! Aesthetically it's no longer an eye sore to look at, and the updated ultramarine blue tile is just beautiful. Thank you, Ruben!! read more

Ruben, very unprofessional and rude, just very simple, stay away from this company as there are many other ones with excellent reviews and excellent business ethics, just take the time to read over their reviews and you will get a better picture of why to stay away from them. read more

I have used this company twice. Six years ago when they replastered my pool and still looks like new. They recently replaced my pool pump and did a great job. Very punctual and professional service. read more

I feel the need to make a review because i am very happy the way my pool looks now, it wasn't easy to get to know Ruben because hes a busy person but once i spoke to him he spoke with experience and knowledge about my pool problem issues. I have a lot of good things to say about the work they did on time and if they took some extra time was only because it required more time invested as part of the whole estimate not costing extra money. He does not try to sell you any extras to make more money but he recommends only something that is a must to have if you want a pool free of troubles. I really recommend these guys, they work clean and effective have good manners, speak respectfully and know what they are doing every step of the way. read more

I had several quotes for re-plastering my pool. I met Ruben one Sunday morning in my backyard and showed him my ongoing issues with the rebar corroding in one area. He gave me the quote and sent me the contract and started to work. Everything he told me was on time and he even did the light replacement for me. The plaster and small cosmetic tiles in my wedding cake and California chair look excellent. He did the start up for me and was meticulous in making sure the water analysis was perfect and the filter system was good as new before we finalized the deal. A month after he finished. Not once did he bring up money just concerns in making sure I was thoroughly satisfied. Great job Ruben:) read more

I had Rubin and his company, Baja Pool Plastering do my pool way back in 2013 and they not only did a good job, but the cost was very reasonable. The great price also included an additional supply line put in under my cement walkway. My only regret was not having them put in a complete pool tile replacement at the top of the pool, rather than just a partial fix for missing tiles. I recommend this company. read more

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Rude, rude, rude. asked for a quote to refinish pool. Spoke with Ruben. Good Luck I got too many red flags from this company all from a phone call and a few texts. and this was the owner, Now Thats Bad! read more

I called to get a estimate to have our pool re-plastered talked to Ruben. I told him we were a returning customer I'm almost positive they used to be ( San Diego Pool Plastering ). He had me text him a picture of the pool then responded to the text saying it looked like it had a leak? He said he couldn't see the pool because of ripples in the water filter and cleaner running wanted me to shut the filter off and take a picture ? I then sent him a text and asked him if he wanted to come out and give me an estimate or not ? Ruben then sent a text saying the demo/prep and re-plaster would be $16,700 total I wouldn't trust him on that estimate he can't get off his but to come out and give a estimate in the first place sad way to run a business and treat return customers. read more

Return customer treated like trash. We contacted Ruben to come out and resurface our pool for a 2nd time. He provided an estimate and we verbally agreed on the scope of work and price. When we reached out again to to advise we were ready with the materials he raised the quote and was incredibly rude. He stated that he was very busy and was not going to give up on a $10k to $15k job for our job. This company clearly doesn't value building relationships or returning customers. I understand changes in the market but not the attitude he took! Thanks but no thanks. read more

This guy Ruben Castillo is a wasting time, He did to me what he's done to the other two reviews. Came to the house talked about for about an hour. Also inviting me to get involved in some health treatment with bees, Illegal of course because he does not have health permit. And other permit that have to see with people health Anybody that read this review be careful this guy is after something and of course I didn't pay attention to his offers. We have to stop this due anybody interesting in doing so sent me an email and collectable we can filed a complain with CONTRACTOR BOARD. Cuz he does not have a regard for people's time and this us not right. read more

NO, NO, NO.....walk away..... Ruben Castillo DBA Baja Pool Plastering Is NOT a member of the BBB . Ruben Castillo DBA Baja Pool Plastering is NOT a licensed contractor . Ruben Castillo is a fast talking, shyster. Yes, he insists he knows about pools , his website is designed to draw you in...However, Ruben Castillo chooses to just do a lot of talk with very little pride of workmanship. We got taken by this guy. He BEGGED us to please give him a chance...having tax problems etc.....would make our pool a priority, he said " as a man, guaranteed his work", takes pride in his work..blah blah blah.....weeks later after completion, problem with lights, pipe leaks ,extreme uneven pool coloring, workers foot prints showing up on bottom of our pool, etc.....when bought to his attention, Ruben Castillo would just give us many excuses as to why it's not his problem. When Ruben Castillo did come out to our home within 90 days of work completion, he said he was "shocked " by how bad the pool looked. Ultimately, he had someone come to our home to inspect the pool water in order to help him resolve the issue with discoloration and foot prints etc...to this day, we have not heard back from Ruben Castillo. He refuses to return our phone calls. We have had to move forward on our own to get problems resolved with another company. Ruben he states it's not his business to inform the client of any specific instructions when refilling the pool after job completed ...This has been a painful and humiliating lesson for us...Job completed February 03, 2018....Ruben Castillo willingly took advantage of 2 retired Senior Citizens so, don't think he won't hesitate to take advantage of you also. read more

I have been conversing with Ruben for 2-months. We have talked over details for more than an hour. He has made multiple appointments to stop by and examine my pool. ...He NEVER shows up or calls... I took those days off and waited ALL DAY at home. (He's not at all specific on the meeting time.) When I got him back on the phone, he blamed me, claiming that no time seems to be good for both of us ..... WHAT!? We made 1, then another appointment and I waited for him. Recently, he was to show up Monday, July 3rd...never happened! He just blew it off, again. Each time we talk, he puts it off another 2-weeks...again and again... Being busy is fine, but if you make an appointment, HONOR IT! I will never find out if he knows how to work with pools, but his professionalism is entirely absent. By now, I could have had this completed by someone else. Ruben is an individual, not a company. He needs a manager. read more

I called Ruben Castillo Baja Pool Plastering to have my pool tile cleaned. The pool tile was very calcified it was a difficult job. But they did excellent work cleaning bringing the old tile back to life, it almost looks new. His pricing was fair and they completed the job in a timely manner. I will definitely use them again for my pool maintenance and repairs. read more

Called several times. Supposedly the owner Ruben Castillo was to come out. After 2 days he came by. Myself beingsomewhat satisfied with initial meeting wanted to go ahead and proceed with the job of resurfacing my pool. Not a good idea. I was told 5 different times he was coming out to get things started. On two seperate occasions I was given start date. But on both occasions he failed to show. Two days after first date he was to show I got a text saying he would be there in am. Come morning time - no show, no call, I have no idea! But still believe it or not I again tried to get in touch with Ruben. Only this time I am getiing no return of either calls or texts. Then three days go by and I am ready to give up when I get a call. Ruben says he can start my pool mon and finish in same week. Well today is wednesday and I have received no sort of communication whatsoever. What the heck? Finally Im done with the whole operation. I have had my pool empty for over two weeks and now I have to begin filling it. I'll try again with another company in spring.... read more