I'd say more like a 2.5 star review at this point. I purchased a RZR from Bair's and when I came to pickup the machine the bolts on the roll cage were loose. I thought hey accidents happen. They quickly fixed it before I took it home. After riding a little I heard some rattling and thought nothing of it. Until, I took off some panels to put harnesses in and the roll cage below was also loose and this one was worse. The bolts were just taped to the frame. If something were to happen and we would have tipped over we would have been crushed. Again accidents happen but how expensive are RZR's....? I called in and talked to Brad and he spent more time putting blame on the factory than owning the fact that there should be and is supposed to be a checklist at the dealer as well, not to mention that could have injured us... (shockingly factories aren't perfect). I voiced my concerns to Rob and he did actually make me feel better and I was offered a credit of $100 for the store. I called around other dealers to chat about my machine and even knowing I purchased somewhere else they were amazing to talk to and work with. I spent 30 min talking to a lady on the phone at State 8 even after stressing I already purchased somewhere else, she took her time, answered all my questions, gave me tips and tricks, etc. I called parts at Bairs to talk to them and they barely had time for me. Guy in parts was irritated with me talking to him about finding a part for me and he was supposed to call me back 1-2 days ago. Of course I didn't hear back. On top of that I called back this morning and they say "Joe isn't in so I don't know what to tell ya, there is no notes about what you are telling me. I can have him call you back when he comes in". (Of course he can call me back if he actually does this time). Upon talking to the two other dealers not far from me I realize I could have saved almost $1,000 on my purchase at one of them, not to mention all staff is friendly and not just the salesman, (again this is more my fault for not doing better research before buying). This dealer would have saved me freight, gave me my first service free, 10% off my accessories for buying a machine from them, AND $100 off $500 worth of accessories from a deal Polaris is running. (which I can't get now because they are already purchased). (Don't believe me? call them. Valley ATV). Overall my experience with Rob was good. The rest of the time.... not so much. you spend $20,000 on a machine and get treated worse than you do buying one of those Chinese knock off machines that are prepped better and the staff would love to go out of their way to answer your questions and make sure you understand everything about your purchase even at $2,000.. I have a friend who is looking at purchasing a new RZR like me and I am a big believer in sending people to the store/salesman/place that I went to, but sending my friend to Bair's seems like a dis-service to my friend. Again not just because I paid $1,000 more than I would have somewhere else, but because just talking to all 3 dealers, only 2 cared to talk to me. Doing it all over or if you are looking at purchasing for the first time. 100% get multiple quotes, 100% talk to parts, sales, etc. and if they seem like they have time for you and they can beat the price of another dealer then that's where you go. Trust me, in the end you will be happier. I did sales for 7 years, and have dealt with the public for much longer and usually the little things to someone are big things to someone else. I do love the RZR and I'd purchase it again. I just don't know if I'd purchase it from the same place, whether it is in stock or not. read more