Good prices in service and bikes. Bought a Indian Pursuit Darkhorse. Love the bike and the dealer was very responsive taking care of issues after the purchase. Great deal in an amazing bike. Not to mention they let me test ride when it was cold and wet outside without hesitation. read more

Bair's Powersports - Motorsport Vehicle Dealers Near Me - North Canton, Ohio

I recently bought an Indian Chief Darkhorse from my local dealership in Michigan. I'd planned buying a slip on exhaust from my dealer as well, but the system is back ordered until September or October (or later). I contacted Bair's regarding the exhaust & they had one in stock. They honored - online - my $100 Indian factory discount as well as the 10% discount my dealer provides me which saved me $200. The exhaust was shipped via FedEx and arrived the next day. I want to thank Katie for all of her help with coordinating the sale & the sales manager for honoring my discounts. I definitely recommend this dealership and hope to make the 3 hour trek someday to visit it in person! read more

I'd say more like a 2.5 star review at this point. I purchased a RZR from Bair's and when I came to pickup the machine the bolts on the roll cage were loose. I thought hey accidents happen. They quickly fixed it before I took it home. After riding a little I heard some rattling and thought nothing of it. Until, I took off some panels to put harnesses in and the roll cage below was also loose and this one was worse. The bolts were just taped to the frame. If something were to happen and we would have tipped over we would have been crushed. Again accidents happen but how expensive are RZR's....? I called in and talked to Brad and he spent more time putting blame on the factory than owning the fact that there should be and is supposed to be a checklist at the dealer as well, not to mention that could have injured us... (shockingly factories aren't perfect). I voiced my concerns to Rob and he did actually make me feel better and I was offered a credit of $100 for the store. I called around other dealers to chat about my machine and even knowing I purchased somewhere else they were amazing to talk to and work with. I spent 30 min talking to a lady on the phone at State 8 even after stressing I already purchased somewhere else, she took her time, answered all my questions, gave me tips and tricks, etc. I called parts at Bairs to talk to them and they barely had time for me. Guy in parts was irritated with me talking to him about finding a part for me and he was supposed to call me back 1-2 days ago. Of course I didn't hear back. On top of that I called back this morning and they say "Joe isn't in so I don't know what to tell ya, there is no notes about what you are telling me. I can have him call you back when he comes in". (Of course he can call me back if he actually does this time). Upon talking to the two other dealers not far from me I realize I could have saved almost $1,000 on my purchase at one of them, not to mention all staff is friendly and not just the salesman, (again this is more my fault for not doing better research before buying). This dealer would have saved me freight, gave me my first service free, 10% off my accessories for buying a machine from them, AND $100 off $500 worth of accessories from a deal Polaris is running. (which I can't get now because they are already purchased). (Don't believe me? call them. Valley ATV). Overall my experience with Rob was good. The rest of the time.... not so much. you spend $20,000 on a machine and get treated worse than you do buying one of those Chinese knock off machines that are prepped better and the staff would love to go out of their way to answer your questions and make sure you understand everything about your purchase even at $2,000.. I have a friend who is looking at purchasing a new RZR like me and I am a big believer in sending people to the store/salesman/place that I went to, but sending my friend to Bair's seems like a dis-service to my friend. Again not just because I paid $1,000 more than I would have somewhere else, but because just talking to all 3 dealers, only 2 cared to talk to me. Doing it all over or if you are looking at purchasing for the first time. 100% get multiple quotes, 100% talk to parts, sales, etc. and if they seem like they have time for you and they can beat the price of another dealer then that's where you go. Trust me, in the end you will be happier. I did sales for 7 years, and have dealt with the public for much longer and usually the little things to someone are big things to someone else. I do love the RZR and I'd purchase it again. I just don't know if I'd purchase it from the same place, whether it is in stock or not. read more

Bair's Powersports - nice and tight, with some added super strength tape. - Motorsport Vehicle Dealers Near Me - North Canton, Ohio

Changed a couple tires over on my Scout at a last second notice with the idea they would be finished by the following day. As I was browsing the showroom Matt, a service manager, came to tell me they could do them right away so I waited maybe a 1/2 hour and he loaded them in my truck. This was a good day! Thank you Bairs for taking a extra step up. read more

I waited a bit to write this review as I wanted to see how long it would take to hear back from someone. I bought a Polaris RZR 200 on September 7, 2023 for my 9 year old daughter. One week later, I received a STOP RIDE notice from Polaris due to a steering rack failure. They had no time table for the repair. So I now had a one week old side by side that I could do nothing with. I called Polaris and they offered no support or help and told me to contact the dealer. I called Bair's to ask if I could return it since it was one week old and could not be ridden. That was a quick no out of them. I was told that I needed to wait for the recall repair...again, no timetable as to when that would come. I did further investigation to find out that the stop ride notice was actually issued the same day I bought the RZR. I called Bair's back and they insisted that I bought it before they saw the notice. Believe that if you will (I picked it up in the afternoon). My biggest disappointment in all of this and the reason for my review is that how do they as a company not even bother to call me to let me know the stop ride notice was issued when I bought it on the same day the notice was issued? They knew the steering was an issue on a machine built for CHILDREN and they could not be bothered with calling me to let me know to not let my 9 year old ride it. They had my money and that was it! These people do not care about you as a customer --- even if that customer is a child. They are only interested in the money you will spend with them. Do you think it would even bother Bair's if my daughter (or any child) had hurt herself because of the steering problem? I'm guessing not a bit! There are other places to buy these machines --- If I could start this over, I would certainly go some place else. -- Oh...the repair for the RZR is due in January --- so 4 months and counting. read more