This is Su with the Kia and its brakes. From the time I called to see they promised a low price and…read moredespite the extra work kept there word. They were very nice and kept me entertained. Very polite and patient people. Very respectful. I had a great experienc.

Leeroy is the most reliable, honest mechanic I know plus he is super fast on his work. I recommend…read morehim to anybody.

They installed a new timing chain and water pump but didn't even check the thermostat. They…read morecouldn't fix the blower motor and blamed it on my vehicle, it is on my receipt. My battery was left loose and moving as I drove home and a huge stain of some sort of fluid on the engine fan shroud cover. All this after they kept my Jeep for a full week and I paid almost $1,200 for it. Less than 90 days later I saw the first leak ever, so I went back to find out what was wrong and it was the thermostat. They wanted almost $300 or more to replace it, when it would've only been an extra $50 - $100 if one of the 3 ASE Certified Mechanics had thought about it, or was it a way to be sure I would bring it back and pay more money? I do not recommend taking any chances with this repair shop. They used to be all about the Customers but now it is all about the billing.

Yes, have you strong automotive for over two years now since coming back to Pensacola. I…read morerecommended them to numerous people, all of which have been satisfied with their service. I've gone back to them for numerous issues with my two vehicles, and they consistently do a good job repairing always, explaining the bill and the services provided. Chris and Brendan are really nice guys and honest to deal with.

I went to budget breaks for repair and they charged me double for what another company had priced…read moreme me for. I went to budget breaks because they were down the street from me and the other company was a distant out my way. On top of that my breaks still making noise. I will never go there again nor refer anyone to them. I am a black woman and they took advantage of me after my car was in the air with parts removed. Never again . I told them I only had a certain amount which was the amount from the other company. So they only did half the job to get me to come back for more money. These guys are the devil from hell. Location Mobile hwy in Pensacola Florida

Great customer service and warranty on the pads and labor come check them out!!!!!! Welcome to…read moreFlorida.

Requested an inspection car problem (choking while going uphill) and were able to troubleshoot…read morethoroughly and fixed the problem at minima cost. Very professional highly recommended

Lied, but very friendly about it…read more Brought my car in, missing my front left inner fender, the one in my wheel well. I had the part and asked if they could replace it. They accepted and said they'd look into it shortly. After about 3 hours, they finally pulled my car in and took the wheel off to look. They proceeded to say none of the pieces I needed to mount it on were there. Paid $35 and left. Got home, decided to take a look myself, and every bolt, washer, and grommet I needed to mount it was still in there. (Maybe missing a push fastener or two) but I wasn't missing EVERYTHING. So in conclusion, they lied but with a friendly smile.

I brought a tire to Vannoy's today needing a quick repair from a road debris puncture. I believe…read moreit was Andrew who expeditiously had the tire repaired. He was able to have the tire repaired within 15 minutes and most surprising it was free of charge. Overall, a great experience, and I am grateful that there are still a few honest automotive service providers in the local area.

Was traveling to see our daughter and family in Pensacola. While there, we woke up to a flat tire…read moreSunday morning. Called Vannoy's Monday morning, explained our situation and they said to come on over. Waited while they repaired the tire....just under $35.00...great value! Assuming we dealt with the owners who were super nice. Technicians never stopped working. Busy place and obviously had a good reputation. Felt lucky we found them!

Pep Boys really came through for me on a Sunday morning…read more I needed to get on the road for a long trip and had a tire issue I wanted fixed with the right torque and attention. They got me in quickly, repaired the valve stem, mounted the tire properly, and even put my spare back into storage, which, if you drive a Ford F-150, you know is no small task. The facility was clean, the team was friendly and efficient, and the free coffee didn't hurt either. S olid spot and definitely recommended.

Worse customer service ever. Gentleman would not give me his name and then called the police…read morestating I would not leave the premises. Police showed up and advised that I contact the BBB about my experiences. I had a 9:00 am appointment over the phone with John (who mentioned I would be taken care of even though he would not be there until 10:00AM). I arrived right on time. The service advisor (in a Black unmarked shirt) said I would have to leave the car there all day due to not having enough employees and the 8:00am jobs were about 12 hours total between the two of them. I asked for his name and then he assumed I was trying to get someone in trouble. He asked me to leave and when I asked for the District managers name he walked off and asked me to leave again. When I did not, he called the police as if he was scared of me. Mind you I am a 150-pound woman, and this was a 400-pound man who acted like I was going to do something to him because I wanted his name and the District Managers name. After the police showed up, he issued a trespassing warrant because that is what the service advisor wanted. But spoke to me privately, apologized profusely and instructed never to come back to this location (there are 10 others in this area) and also told me to contact BBB and file a report. This was so unnecessary and waste of the county resources as I posed no threat to this gentleman. I overheard him say is name was Mark over the phone, but when I went to another location they knew of no one named Mark at this store. I don't think the online appt's and the stores calendar jive very well nor by calling and speaking directly to anyone at the stores. Its best if you go in and speak directly with a person and by all means get their First and last name. I still have not gotten a call from Store Manager Josh or District Manager Dennis Losata. If I could give a 0 star I would.

Highly recommend!…read more Chris and his team are the best!!! Customer service was excellent from start to finish -- professional, friendly, and respectful. We really appreciated how transparent and knowledgeable the staff were. They gave straightforward feedback, answered all our questions, and focused only on what actually needed to be done. You can tell they know what they're doing and take pride in their work. It's refreshing to find an auto repair shop that's both competent and honest. We'll definitely be coming back and recommending them to others.

Had battery and oil change. Simple lead acid battery that retails for $205. Was there around 45…read moreminutes. BILL WAS $765!!! Labor charge was based on a rate of $320 per hour. GET WRITTEN ESTIMATE of TIME!! Even for simple maintenance. These people will RIP YOU OFF especially if you're a SENIOR CITIZEN. Borders on predatory practice. Location was E NINE MILE Rd Location number 024-10

They charged $1,533.48 and barely fixed the issue my vehicle had. This shop is called Five star,…read morebut it is rated two stars.

Whew terrible place, should be called 1 star automotive instead. Stay far away, mike has the worst…read moremechanics working for him ever.