good service!!! We had questions and he answered them well thank you so much for your service!!

Had a leak of transmission fluid in my 2015 Mercedes GLA 250 diagnosed by my regular mechanic (who does not do transmission work). He arranged towing my car to Mr Transmission after speaking to Mr Transmission by phone on October 22, 2026. I did not receive a call from Mr Transmission to confirm that they received my car or to ask me anything about what I knew about the problem. The fact is they never called me until October 27, when they told me to pick up my car. Between October 22 and 27 I initiated calls to them four times. Each time I got someone at the front desk who did not know anything about the work being done. I just received excuses that they did not have an open auto lift to put my car on, the mechanic was out getting parts, etc. This experience does not compare to others on Yelp* and Google reviews which stated service was timely, professional etc. On their call to me October 27, they used obfuscatory language to describe what they found and did. I did understand that they were going to charge me $747.47. They ask me several times who my mechanic was (remember my mechanic arranged towing of my car to Mr Transmission). They said my mechanic put two quarts too much oil in the motor on the last service, and advised that when I need an oil change I should bring it to them. I checked the work order from my mechanic on the last oil change, and they used 5.7 quarts which is the proper amount. At this point I was stuck. They had my car and I couldn't do without it, so I went to Mr Transmission on October 28, to pick it up. Upon entering the front office there was no one present to greet me and no bell to ring to get someone's attention. I waited a few minutes then walked to the back of the front office area where two men were seated at a desk talking. I called to them and explained that I was there to pickup my car. They seemed disappointed at being interrupted. One man stood up, walked toward me, offered to shake my hand and did so with a limp handshake (a weak handshake suggests weakness, low confidence, indifference, or a lack of engagement). He mumbled a list of things they did to my car and took my credit card and returned only the credit card receipt. He seemed satisfied that he had completed his duty. I informed him that for my records I needed an itemized receipt. He was upset that he had to give this routine service that all my mechanics supply. I followed to the office from which he came. He pulled out a legal size form which looked like a work order. I informed him that a copy of that would do. He replied that he couldn't do that because his copy machine only printed regular size forms and it would cut off the bottom of the legal size form. I told him that would be satisfactory. Without reply he sat down, pulled out at pad of 8x5.5 inch generic (ie. no professionally printed heading) and hand printed Mr Transmission at the top, followed by five lines of hard to decipher printing, and the bill for $747.47. There was no itemization of parts, labor, or tax. No mechanics name. This "receipt" was placed in my hand and I was ushered to the door. On the way out I was reminded to come back to Mr Transmission for my next oil change. I believe the figure of $747.47 for the bill was pulled out of thin air as there was no itemization of parts, labor, or tax. The lack of a figure for tax makes me wonder if this business is doing something fraudulent. I also believe Mr Transmission is padding the reviews. The Google reviews give a 5 star rating with 675 reviews, many of which are no brainers like good work, fair price, very professional etc. The Yelp* reviews are half 5 star and half 1 star. The 1 star reviews are very damning. It's very strange that on Yelp* there are no 2, 3, or 4 star ratings. Is Mr Transmission cooking the books on reviews? This review is being made on Sunday November 1. I will be checking with Better Business Bureau and any other pertinent entities tomorrow. Check back if anything else shows up. I hope this review helps someone looking for work on their vehicle. Avoid Mr Transmission. Bruce A read more

Used transmission. Over promised, under delivered, overpriced, poor workmanship (missing fasteners, did not properly reinstall gear shifter). Had to take it to the dealership to fix improper installation for extra $270. read more

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The lot was full. But I expected my car to be there for the day. I dropped it off. I was able to get my car back at the end of the day. Anywhere else ,Probably would be await. And more money. read more

I am a return customer because they always do all they can to get my needs met with skilled labor and efficiency. A class act all the way thanks Mr. Transmission Davis Hwy Pensacola Fla read more

The staff went out of their way to give me a fair price and have my car fixed up last minute! The have definitely earned a loyal customer!

Called and spoke with staff twice about dropping my truck off confirming they do a free diagnostic. both times explained what the symptoms were with my transmission so they had a clear idea of the problem. both times I was told it would take 2-3 hours for a FREE DIAGNOSTIC to let me know what was wrong with my transmission. I dropped my truck off on a Friday morning and waited at home. Saturday I was told by the owner, his technician was gone and he would get in touch with me Monday afternoon. Well Monday at 415 pm I finally called and spoke with Josh who said he would try to have an answer for me by the end of day if not he would call me first thing tomorrow (Tuesday). I called back an hour later and just told them to forget the entire thing I just wanted my truck back. Ironically enough Josh asked me what was wrong with my transmission! For a 3rd time I explained what it was doing to which he said "that's going to be inside your transmission we don't do that for free we would have to drop your transmission and look inside it". DONT WASTE YOUR TIME WITH THESE JOKERS THEY ARENT WHO YOU WANT TOUCHING YOUR VEHICLE!!!!! TOTAL WASTE OF TIME!! read more

veteran too veteran don't go here, I had my vehicle here twice, the first time i picked it up because they told me it was the catalytic converter, I got called 4 times being pushy trying too sell me the convertor. Ended up dropping it back off due to needing my vehicle in a timely manner and decided to give them another shot. (needed vehicle quick due to taking my daughter back to her mom per custody order) I was informed that I'd have my vehicle back to me an fixed with what needed to be replaced by the next day, was called that day and told it would be the next day before I had it which was pushing it bexcuse that was the day I was supposed to leave too drop her off, but they told me I would get it back in the morning so I ran with it even though I would be a couple hours late. I get called that morning saying id get it the next day after that due to them not ordering the right convertor even though I was told two days ago I'd have it back and fixed. i go pick it up after two different unprofessional yelling matches with the owner and manager, had to go find my vehicle in their back lot after the owner threw my key up on the desk. unprofessional through an through and also lairs, because my convertor was not the issue after taking it somewhere else, it was my O2 sensor which I had asked them if they were okay which was responded with they look great. DON'T go here. read more

My experience was awful. I sat in the waiting room for 3 hours by myself waiting for just an oil change. Nobody came up to me and gave me updates nobody ever checked in. My car was on the lift the whole time and never got touched. One old man came in and wanted somebody to use a scanner on his truck and he sat in the corner for an hour and nobody looked at his truck so he left. Awful service would not recommend. read more

Horrible service so far, had my transmissions replaced and it's shifting 10x harder than it was before. They said it was a problem I had to fix, I fixed the problem and they still won't fess up and sort it out even though the work is still under warranty! Will update this review if stuff gets done right! read more

Took my car three times for transmission work and it's still leaving transmission fluid and then voided my warranty because I kept coming back demanding it be fixed. $2400 for nothing. read more

So Thankful for Mr. Aj My work truck '89 GMC, broke down. Mr AJ gave me a cost and got right on it, he had it fixed in a week! Truck is running better than She has in a long time. read more

AJ at Mr. Transmission is very helpful. I had some transmission problems on my Hyundai Sante Fe and he fixed my transmission and kept me informed every step of the way. read more

I wouldn't even give them 1 star . I called and talked to them about rebuilding my transmission and they sounded very eager for me to bring it in . I got the truck there and all the sudden they want to go up on price $3000 and offer no warranty. Josh was polite but the older guy that works there needs to learn how to talk to folks. Very displeased with them and highly recommend not wasting your time with them . Needless to say I sent a wrecker to pick my truck up and do my business elsewhere read more

Starts at 3k for standard transmission rebuilds.. I tried telling him my transmission is not even worth that much. very very very over priced read more

My 2002 Chevy Impala was having some problems and nobody could tell me what was wrong with it. I went in and AJ got my car looked at, quoted me a very fair price and fixed everything they could. After fixing everything they saw, another problem came up and he took care of that without a a hesitation. I made a 1,000 mile drive the next day, car was as good as new. This is a fantastic company! Expert workers, who work very hard to satisfy each customer. read more

Trani in my 2013 Silverado literally blew about a mile from his shop. AJ was courteous and friendly and I had a quote and timetable for repairs within an hour. Took a couple of days to get the parts, but it was ready when promised and cost was what was quoted. Took it back in 30 days for follow-up test drive a check for leaks etc at no additional charge. I highly recommend Mr. Transmission in Pensacola. Honest, reputable and dependable!!!!! read more

Been having an issue with my truck not changing gears after towing my camper. AJ has someone look at my truck and when it turned out it wasn't a transmission issue he referred me to a place that could fix the issue and didn't charge me a dime. He was professional and courteous and talked to me about what was going on. If it have a need for a transmission repair place, use Mr Transmission! read more

I never called your business before that date and to cuss and call names to anyone that calls your business is totally unprofessional and wrong. read more

Took my Jeep into AJ when the Tranny went while driving from tx to Key West. He got me in and fixed same day. I highly recommend them. Great honest work. read more

Great service!! Owner very professional and informative. Cheaper than the chains and got me out in a half hour!! Changed fluid and filter and transmission running like new!! read more

Took my truck in for a transmission problem. Found out I needed a new transmission and a new radiator (Nissan Frontier common problem).. AJ and his guys fixed my problem and got me going. I was having a problem and took it back in for some adjustments. They jumped right on it and got my truck back in tip top condition. Thanks Mr. Transmission! read more

I brought my 2007 Chevy Silverado Z-71 to Mr. Transmission after it started having severe problems. A buddy of mine and another mechanic told me the problem was in the transfer case but, the truck didn't have Park or Reverse... I didn't want to waste time buying parts and guessing what the problem was so, I took it here. They were very upfront about what the problem could be then they diagnosed it, fixed it, and had my truck back to me before lunch on the third day!!! They did GRET work and the price was MORE than fair! I'm a man that does almost all the work on my vehicles and I HIGHLY recommend MR. Transmission and their staff! read more

DO NOT COME HERE!! If there were an option for a negative number of stars, this establishment would get it as many as it would allow. I went in knowing I had a leak in my transmission and a bad front passenger axle. After being told that I needed to have my transmission rebuilt due to damage from the leak, I was quoted $1300 give or take one to two hundred dollars. I was guaranteed the best price around. (The owner will show you some rebuilt transmissions lying around. He'll say since he already has them, that's how he can offer such a low price.) I called my husband with the verbal estimate. (They wouldn't even give me a written estimate, saying they wouldn't be able to know the extent of the damage until "opening it up.") He thought that price seemed a little high, so I told the shop I'd have to think about it. After calling around, I ended up at AAMCO, which is on the same road just a few minutes down. All I needed was to replace the axle and have my transmission serviced, which involved replacing the leaking pan, not completely pulling and rebuilding it like Mr. Transmission had said. I got out the door for $301 and change at AAMCO. PLEASE DO NOT GET RIPPED OFF BY MR. TRANSMISSION! *I'm going to list this post in as many places as I can think of* read more

My Mother's 2001 Chrysler Town & Country Minivan recently broke down on Thanksgiving day in Atmore, AL as she was traveling from Georgia to visit my home for Thanksgiving dinner. The following day on black Friday, I called Mr. Transmission in Pensacola, FL and they sent out a tow truck within 30 minutes to pick up the van and tow it over 25 miles to their repair shop on Davis Hwy. After they diagnosed that the transmission would need a full re-build, my Mother explained to them that she needed to return to Georgia as quick as possible and that she was paying for a hotel until her van was repaired. Mr. Transmission is normally closed on Sunday's but worked on their day off to fix her transmission and have her van ready to go by lunch on Monday!! Additionally, they found a crack in her radiator after repairing the transmission. With the knowledge that my Mother didn't have the money to pay such a large repair bill. They gave her a $500.00 discount and replaced the radiator without any labor charges!!! Everyone in the shop and office were very polite and kept in constant communication with my Mother throughout the process. She received a 12 month/12,000 mile warranty for the repairs. I highly recommend this shop of professionals to anyone with a transmission problem. read more

If there was a smaller number to rate them on then they would get it. the work is still not finished it has cost me way over the amount because of other things they said it needed done to fix the problem, but the problem still exists. In August 2014, I took my business truck to Mr. transmission shop to be repaired. the transmission that was going into neutral while driving. Mind you when i bought it in 2010 it had 78k on it when i took it to them it had about 98k so i don't drive it long distances. Well they didn't fix problem and cost me more money and time out of work to find the correct problem and still has the issue. In the amount of time between Aug. 2014 and June 2016 my truck has been at their shop several times to fix the neutral problem and many many phone calls about it. The more I called the more impolite he got. now they want to charge more money to fix a problem that it didn't have before ever, when it was picked up from the transmission shop the last time they looked at it. it slams into each gear. I called them immediately he told me it would get better as i drove it that the computer had to reset itself and the original problem is still there. i called around and found out you can't reset a factory computer. i have done everything this company wanted me to do to solve the original problem costing me more money and time out of work, because it is a business truck if it is not running i don't make any money. the owner / manager of the company lies to me so much about what is going on with the truck and things that he said they did, that he doesn't even remember his own lies, tells me he didn't say that. i would never recommend this company to anyone at this point. read more

Mr. Tranmission did an amazing job replacing my transmission. Today I called in about another problem I had, it was towed in and returned to me that same day. This is the best customer service I've ever had in my life. Sincerely the best. read more