Leroy then Steve at Professional Automotive helped us out in a big way by getting a starter put on…read moreour car before we finished vacation and had to make the 400 mile trip back home. I called about 8:15am on this Friday and was told they could get it done if I could get the car to them. Thankfully it cranked to get me there and get it done they did. They did the work as I waited with the parts delivery being the only hold up. I was back on the road a little after 11:30 and all was well. The quality of car care was very good and made shorter work of the job than the YouTube crowd. I would highly recommend Professional Automotive. As for pricing I was not put off in the least with the price for the work as I was given all that I asked for on very short notice.

Took my husband's Mountaineer there because I read the ratings on Yelp. After several months of…read morehearing that either his mechanics had CoVid or he was hiring new staff they still hadn't done a diagnostic on the SUV. Every time we called if we could actually get someone to answer we'd be told they would get to it that day and call us back. Well of course that never happened. Finally we had enough and called a tow truck to go pick up our SUV. When we went to pick up the vehicle it was in the back of his lot with the hood popped open. Low and behold our battery was missing. Don't waste your time with this man.

I cannot recommend this business enough. My wife and I were on our 2 year anniversary vacation in…read morePensacola when our head gasket blew and left us carless. I took the vehicle to East Hill Automotive Center, and Ryan was the biggest blessing to us. He diagnosed the problem, which I later confirmed with my mechanic back in my hometown, and he very clearly laid out the situation and what my different courses of action were. My wife and I were very distraught - learning that our 10 year old car that we had bought 3 months prior had a blown engine and we didn't know how we were going to get home or get through our vacation. Ryan helped me approach the problem confidently (when I felt helpless) and went above and beyond to walk me through his recommendation for proceeding. His advice yielded the dealership I bought the vehicle from paying for 50% of the repair. I recommend East Hill Automotive Center to anyone looking for quality, honest mechanics.

Made an appointment for an AC check on my vehicle. First time customer…read more First impression. Very busy, well established, decent reviews. Experience. Left it at 9am. Called at 12:30 to see if ready. Not ready. I ask how much longer, the gentleman on phone said we'll call you when it's ready. 3pm I get the call... 1. Why make an appointment if it's going to take them 6 hours for a 1 hour job. 2. Why wasn't it explained up front that it may take awhile 3. No apologies. Seems like a "good ole boy" business that doesn't care about good service or communication to new customers. I guess when you're that busy... it doesn't matter

I took my Volkswagen Jetta to this auto repair shop because I was having an issue with my vehicle…read more I paid $500 for a diagnostic, and after having my car for weeks, I was told the issue was related to a recall on my vehicle. I took my car to the dealership to have the recall addressed, only to be told that the recall was not the cause of the issue I originally brought my car in for. The repair shop also replaced a battery cable/cord, but unfortunately, that did not resolve the problem. When I went back and requested a partial refund for the diagnostic since the diagnosis was incorrect and the issue remained unresolved, they refused. I was very disappointed with how the situation was handled. I understand that diagnosing vehicle problems can sometimes be complicated, but I paid $500 expecting an accurate diagnosis and a solution to the problem. Instead, I was without my vehicle for weeks, paid for a repair that did not fix the issue, and was left with the original problem. Based on my personal experience, I would encourage anyone considering this shop to get a second opinion before authorizing expensive diagnostic or repair work. Unfortunately, I did not feel that my experience was handled professionally or that the service provided was worth what I paid.

Words can't express the gratitude I have for this place; I can't recommend them enough! They are…read morethe most genuine and knowledgeable mechanics I've ever met and they truly care about your car and finding the root of issue instead of charging you thousands of dollars for an entire replacement like other places. I took my Volkswagen to a different auto shop down the road and was told I need a new transmission. They said they couldn't find the part and would have to order it which would take 1-2 weeks. Being on vacation, I didn't really know what to do. After calling around, a transmission shop recommended I call Palafox Imports. I had my car towed from the auto shop to Palafox Imports and, within the hour, they had found the issue with my car: simply a 2 inch long connector that had come off. They were so honest explaining everything with detail, even giving me helpful tips and info on how to care for my specific car, and sending me on my way, same day. If you own a European car, trust me and don't go to a regular mechanic. You will end up wasting your money in the long run as they'll give you the quick expensive fix which might not even fix the issue. Put your car in the hands of guys who have the knowledge and experience of working with these kinds of cars and therefore know what they're looking for.

My car broke down Thursday night in the UWF Commons Parking Lot and the next morning, the tow truck…read morecame and brought my car to Dennis Auto Repair and the mechanics were able to get my car fixed over the weekend very quickly. Today, I went to go pick up my car from the shop and because of how awesome the service was, I couldn't have left with a bigger smile than shown in the pic I attached. Definitely go to Dennis Auto Repair if your car needs fixed and you're in Pensacola.

Great experience! They were respectful, informative, and resolved my issue in a timely manner…read more After researching the electrical issues I was having I was expecting to spend over a thousand if not thousands of dollars and they got all my issues resolved for $600! I will definitely be taking my vehicle back to them should another issue arise!

My experience with this garage and with Steve could not have been better! Steve was professional,…read morerespectful, informative, helpful, honest and rarest of all, very kind. I am a woman purchasing a truck from out of state and he did the inspection for me, complete with pictures texted and a call to explain his results. He then gave me an estimate right then for the repairs he said I would need "soon". Not right then, soon. I trusted him and what he was saying and had him do the repairs right then. My truck was ready the next day and he even coordinated with the dealer to make sure I knew where it would be to have it shipped. His honesty and knowledge made me confident enough to give him my business fixing what would have been needed anyway, there was no reason not to do it now with a mechanic I trust. This garage is the real deal, honest, great prices and Steve is your guy if you need repairs you can trust!

We have utilized this place for years, but customer service has fallen off and they don't honor…read morewhat they say anymore. Prices too high and bays empty. They recently lost a tech who may have been the honest one, but no longer coming here after 10years, unfortunately.

Great service, great staff and fair pricing but distance and hours/days of operation make it…read moredifficult to choose them to service my vehicle.

I trusted Blue Angel Tire & Automotive with an engine replacement on my commercial ice cream bus…read moreand deeply regret it. We dropped the bus off on January 7 and were told the repair would take only a few weeks. Instead, it took seven weeks, forcing us to cancel events and lose income. After getting the bus back, the engine failed approximately two months later. We returned it to Blue Angel Tire & Automotive, and the vehicle remained in their shop for most of May, which is one of the busiest seasons for our ice cream business. We were forced to cancel additional events and lost significant revenue. Communication throughout the process was frustrating. We frequently called for updates, and the responses we received often left us feeling that our concerns and the impact on our business were not being taken seriously. The delays continued throughout the second engine replacement. When the second engine failed after only about a week of operation, we were told a third engine might be necessary. At that point, we decided to have the vehicle towed to another mechanic. After inspecting the bus, the new mechanic identified several installation-related issues, completed the necessary repairs, and the vehicle has been operating reliably ever since. Overall, this engine replacement ended up costing us approximately $3,500 for the engine, $8,000 in labor, an additional $3,500 in repairs by another mechanic, and months of lost revenue from canceled events. It also put our reputation at risk with customers whose events we had to cancel. Based on our experience, I would strongly recommend obtaining multiple estimates before choosing BATA for major engine repairs.

My 100100 miles car kept dying in traffic. I took it to Raley's and they did a marvelous job of…read morefixing it. They found the problem right away & replaced the crankshaft sensor. It is running better than it has forever! Terry & his crew are the best! I would recommend them every time.

Would recommend Terry and his team every day!! They dont overcharge, they are honest and they fix…read morewhat needs to be fixed.

On 12 Feb, I called Tau's shop because a neighbor highly recommended him. I spoke to Sandi in the…read moreoffice. She said she would ask David to call me before the end of the day. David did call, and, after hearing my problem, he said he would drive to my home on Friday to see what he could find wrong with my Camaro SS. Sandi & Joe showed up well before noon. Joe plugged in his high-tech malfunction analyzer. The indication was a continuous misfire on the #7 cylinder. I replaced the coil, the plug, and I checked the wire for resistance. There seems to be a deeper issue so, I called Sandi again and she told me to call on Monday morning to see when I can have the car towed up to the shop. When they left my house on Friday, I asked how much I owed them for driving down and checking the car. Sandi said, "No charge". WOW! I'm hoping to get the car up to them today or tomorrow. More to follow......but how many shops, anywhere, spend valuable time and then say, "No charge"? Thank you, guys.

My son had a vehicle breakdown yesterday while preparing to move to his next duty station. We do…read morenot know any tried and true car repair shops in the area as he's only been there a few months. I read some of their reviews on Yelp while trying to find a good place for him to go. I'm in Texas btw. All of the reviews were good but one said this place is a hidden gem. That caught my attention and I recommended this place to my son. Robert Tau Auto Service got right to work, was able to diagnose the problem and get the part installed in just a couple of hours at a very reasonable price. A hidden gem indeed. Highly recommended.