I can't speak highly enough of this family owned small business. The location is conveniently located close I-80 for a quick stop, the prices are affordable, and the service is excellent. On top of that, the staff is kind, and my shirts came out perfect! read more

Vert friendly and quick service. Efficient and easy to talk to. I love working with these ladies for all of my alterations on my pants and jackets. read more

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Fantastic service the owner was very, very kind to me and my newborn who came in to get some things steamed! She was so helpful. We will definitely be back! read more

I had five blouses of various styles hemmed as well as two silk blouses requiring alterations. The work was well done and the items returned on hangers, protected, and returned on the date stated for work to be completed. Also, the lady at the desk was pleasant, friendly , and helpful. I will make the trip from Nevada City to Auburn if I require alterations in the future. Joan S read more

Asked her to clean two custom suits. She managed to get the stain out of one. Was friendly prompt and reasonably priced.

This is the third time I have used these folks, and I think it will be the last. I submitted two suit coats and two pairs of slacks for next day service. I asked them to starch everything, as my last dry cleaning with them left my jackets limp. I came in the next day, and my clothes were not done yet, not a big deal as I was a bit early. I took the half hour drive today to pick everything up. As soon as I saw my coats I pointed out the lapels had not been pressed, and the jackets were again limp and not pressed properly. Wrinkles in the arms and on the back; again. She did offer to fix it, but I would have to wait until Monday. The counter lady was pleasant, but was the same lady who took my order initially when I stressed the need for a starch treatment, and did not ensure this happened. When I pointed out the problems she stated they do not press lapels unless requested. The lapel had NO crease in it now, she stated they flat pressed it. This made no sense at all, why would you take the crease out of a lapel. She was happy to charge me full price, and did not offer any discount or offer to repair the problem in a reasonable amount of time. She knew I needed the suits today. $50 for 4 items, with none of my requests honored. My jackets both have white fluff and hair all over them also. To make it worse, my coats now smell awful also. I do believe I am done with them; two chances to get it right and they failed. read more

Bailey's Elm Dry Cleaners - No Lapel press, jacket is limp and wrinkled - Dry Cleaning Near Me - Auburn, California

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Not impressed whatsoever. Both times I've come here to get something altered I received both items back with stains on them. $17.50 to get a pair of pants hemmed that took them over 3 weeks to do is ridiculous. And then with stains on my items both times. Won't be coming here again. read more

If you're looking for customer service this is NOT the place to go. On top of that it takes them 2-3 days to dry clean one uniform. The last uniform I got back from them looked like they threw it in the wash and hung it up to dry in a windstorm. Could have done a better job with my eyes closed. Will not be coming back. ALSO, after going into this business and asking for a refund they refused to give me one, said they would talk to the business owner for a possible refund. Well after 3 weeks of calling and waiting to get my money back they never reached out or followed through. PS, despite what their counter review states these pants already came properly fitted so I never once requested for an "alternation." Months later and I'm still waiting for my call from the owner and a refund. read more

Bailey's Elm Dry Cleaners - Dry Cleaning Near Me - Auburn, California

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They were so helpful. My favorite work shirts were ready for Goodwill until they gave them new life. Also, our curtains were so dirty and they smelled fresh and clean after this dry cleaner worked their magic. read more

Was not to happy with service they provided. I left my stuff to be washed. Everything was good, but my white hoodie that was brand new. It cost about 80.00, they washed for the first time. It came out looking like I had it for years and white was more of a tan. Just recently had to buy a new one it was so gross. read more

This is the only place that I will ever go to get alterations or dry cleaning! They are extremely well priced and have a great turn around!

I cannot say thank you enough to Nisha and Susan for all their help. My wedding day was on 10-10-2020 and they were there every step of the way! I brought my wedding dress in to be altered and fitted because it was too big. Nisha and Susan did a wonderful job! It was an easy and painless experience. My dress and vision came to life and I couldn't be a more happier bride! The dress fit me like a dream. read more

Bailey's Elm Dry Cleaners - 10-10-2020 Wedding - Dry Cleaning Near Me - Auburn, California

Best dry cleaner in Auburn. They crushed getting my bison hides cleaner and were super fast. Also did a great job on my tuxedo.

Elm cleaners is the only one providing alterations and dry cleaning services at same location and doing excellent service very pleased .

I've been coming here for years. Nishi is always so friendly and kind. My husbands shirts are taken care of well, along with button repairs and mending issues brought to my attention. I have had dresses and pants hemmed for myself and they all came out well. Thanks!! read more

These people consistently win "best of" awards in Auburn. They do a beautiful job on clothes, blankets, down comforters and rugs. Alterations, too. Very nice people behind the counter. read more

Great job and wonderful attention to detail. The owner is extremely knowledgeable. Helped me out with a pair of suede shoes.

I have been using this dry cleaners for over 10 years now and they have always done a great job for me.!!! It is difficult to find a really good dry cleaners and I have stuck with them because they have done such a great job for me.!!!! Nishi, the owner is very hard working and has always been very friendly and has always had my clothes ready when promised. I would recommend Nishi and her cleaners to any of my friends or family.!!! Steve C. read more

We have used Baileys for years with excellent results. Our order is always ready on time as promised. We've tried others in the past but none were better. We live in Loomis and take the short drive to Auburn. Highly recommended. read more

Been coming here for a long time. Staff is friendly. Service is prompt and reliable. They also do alterations and take good care of specialty items and fabric types. read more

This is my favorite cleaners! I've been going here since 2014 when I first started dry cleaning items and have always been treated well by the employees and my clothes are always very clean and ready for me when promised! I highly recommend this dry cleaners. read more

I have been doing business with Elm Cleaners for about 7 or 8 years and will continue to do business there. Service has always been great and cleaning results also great. No complaints. Julie W. read more

Love this cleaners! They've always been effecient and able to work with my needs whatever I asked. Never have been disappointed in the quality of my garmets. Love that it's a one-stop-shop where I can get my purse, any alterations AND cleaning done. Customer service is great, I absolutely love elm cleaners! read more

No issue what so ever and I have used on numerous occasions. Staff was friendly and they were able to deliver my garments in less than 24 hours with no notice. read more

The staff here is always been fantastic and helped me through how to best care for my clothes. They are responsive and always focused on the customer experience and satisfaction. read more

I have tried to work with this business since I moved to the area 18 months ago. I've given up. I'm tired of broken buttons on my dress shirts that I don't discover until I go to wear them. Problem is, I travel on business--I pick up cleaning, go home and pack, and then discover broken or missing buttons when I'm across the country. I've request every day service on a suit and when I went to pick it up, I was told the pants were sent to their location on Sierra College Blvd-15 miles away! I'm simply tired of the excuses with this business. They don't care! read more

A few years ago my favorite local cleaners was sold and I did not favor the business, but found Elm Cleaners near my shopping center. I was very pleased to find no communication problem, a very nice owner and staff who gave us good service and the confidence to continue going there. She has done alterations that others refused to do (button holes) and intricate cleaning like Persian rugs for us. No complaints after 2 years. The location is a little unusual, but on the other hand there's always convenient parking right at the door. Would definitely recommend. read more

As a fairly new Auburn resident I tried several dry cleaners before discovering Elm Dry Cleaners and I am thrilled to have found a local dry cleaners I can count on for all my dry cleaning needs. The staff is friendly and helpful and all of my garments and household items have come back on time looking great! read more

I've been using this establishment for quite a few years. In general, they provide very good service - quick turnaround, fair prices, and good cleaning and pressing. When they lost a garment of mine, they refunded the retail price of the item, so I still feel fine taking my clothes to them. read more

The prices for the various services are OK. The staff are somewhat nice but not really customer-oriented. I had to switch to Valet Cleaners when I had Bailey's hem my suit. The sleeves looked like a child did it. The pants were hemmed too short even though they were measured while on me. I brought them in and what to get it corrected. I was told the manager wasn't in and she would need to call me. She never did call and is apparently never there. read more

Just doing a great job cleaning your clothes is one thing, but this place also has FANTASTIC customer service! I called with a concern involving a uniform and the owner handled it personally. He even talked to me after hours to make sure everything was right. He went above and beyond. read more

Elm dry cleaners helped Colfax High School out without any hesitation! We needed hangers for our coat check at Prom and when other cleaners in the area said no.... They said YES! Thank you so much for your donation and giving back! We greatly appreciated it! read more

Bailey's Elm Dry Cleaners - Elm Dry Cleaners helped without hesitation! Thank you for your donation of hangers & giving back to the community! - Dry Cleaning Near Me - Auburn, California

Terrible service. I dropped clothes off in September. They lost my boyfriends suit pants, that was a specialty pair. They told us that they had believed they had gone home with someone else, and to give them a week to find it. A week went by, no phone call. So I called a few days later, turns out the guy who they thought had them was out of town and they were still waiting. Sorry. they'll call me as soon as possible. Cool. Great. So I wait for another week, when they said he'd be back and they could call and find out. He doesn't have the pants. Surprise. They said they would check with someone else. Cool. Great. Another week goes by. Nothing. They also did call my mom's house several times that week, AFTER I had given them my phone number 3 times. I finally go in, she explains that the pants are lost and they are very sorry. Awesome. So a month and a half after I drop the clothes off you realize you lost the pants. No kidding. Best they can do is reimburse us for the pants. Great, we bought them a year and a half ago and don't have the receipt. They are part of a pinstripe suit we bought and it's not a common suit so we'll have to buy my boyfriend a whole new suit now. We spent about $250 total, but only asked for $100 for the pants. Seems fair, especially since we don't have a receipt. The gal said she'd have to have her manager approve it, and he won't be back for a week. So another week goes by. I call a few days after that, and she said she's taking care of it and still waiting for her boss to approve it, that he would really like a receipt but understands. I explain AGAIN, we don't have the receipt and I am being VERY patient. She said she'd call me a week later to let me know when I can come pick up the check. It's now been 2 1/2 weeks since I have spoken to anyone from there. I have been so busy with work I haven't had a moment to call. I called today and the phone just rang, and rang, and rang, and rang... cool. It's been 3 months now. No pants. No money. I am beyond furious. I will call tomorrow, and the day after Christmas if I can't get a hold of anyone. This situation is beyond ridiculous and I refuse to go here, refer this place or have anything to do with it after this. read more

I recently was cleaning closets and came across my daughter's wedding dress from 14 years ago. She must have taken it off, put a plastic cover on it and hung it in there. It was an outdoor wedding, so when I took the plastic off the hem was really dirty. Wine had been spilled down the back, and front, and other stuff I couldn't identify. Anyway I called a couple of places to clean it and they were like, no way! Called Elm cleaners and she said bring it in and we will see. I took it in thinking it probably couldn't be saved.. within an hour she called me and said she had done a test patch and it was coming out!!! The dress looked brand new when she was done, and I surprised my daughter with it!! Thank you Elm Ave Dry Cleaners!! read more

Terrible service on alterations. Many promises to call me never kept over 3+ weeks and work not done, then once I said forget it, can't get my property back. Will never go here again. read more

I will not be returning to Elm Cleaners in Auburn. I recently had my second bad experience. The first last Sept. I brought in a pair of pants to have a seam reinforced, and specifically said do not clean, these pants are washable. When I picked them up a week later (I live 30 mins. away) the seam had not been sewn but the pants had been cleaned! Mistakes happen...however when I recently brought in a lg. tablecoth to be cleaned I was not happy at pick up. I learned with this cleaner to ck. garment before leaving. Good thing! The tablecloth had dirt marks from the press all along the edges. They agreed to redo the tablecoth. When my husband brought it home I saw there were marks from the press that remained AND it was very poorly pressed. I take it to the cleaners for a crisp ironing job. This for 2 trips and 25 dollars! No thanks! read more

I just had an awful experience here and would recommend people don't use this cleaner. I took my wedding dress here to be cleaned after my wedding. I returned on the date they said it would be ready and it was not. They said it needed to be cleaned again. They said they would call when it was ready. After waiting two weeks and hearing nothing I called and they said it was ready. A call would have been nice. Then when I go to pick it up I learn that they have thrown away my bridal store garment bag which I dropped my dress off in. This was a nice and unique bag and I am baffled as to what kind of business throws away items like this. Now my wedding dress sits in a pathetic piece of dry clean plastic. AWFUL experience, go elsewhere!!! read more

Very pleased by this always dependable cleaners. They have always gone the extra mile for my wife and I. 2 thumbs up.

I really want to like this place, but alterations have been incorrect, clothing lost, and no apologies. Having to take my business elsewhere. read more

I tried this dry cleaner based on older reviews. My experience has been abysmal - my favorite silk shirt now has permanent creases in the right chest, other shirts were also badly creased. Follow up phone calls were promised and not made. Promises to correct the issue were repeatedly made, then broken. Ultimately, blaming others, and demonstrating zero concern for problems they created for their customer prevailed. They treated me poorly, and they simply don't care! Stay Away. read more