We recently moved to Mount Vernon from Boise, Idaho. My wife's desktop computer had suffered from…read moreserious performance issues for months, but we decided to address the issue after our relocation, since we were hoping to find a reliable local computer service. Fortunately, we found Ed Rossal and PC New Horizons. Ed came to our home (right on time) and gave us a preliminary diagnosis, along with his estimate for improving our computer's performance. Part of it involved the purchase of additional RAM, which he ordered on the spot from Crucial. After reviewing the estimate with us, we wrote a check to cover the costs of the additional memory, and Ed took our computer back to his workshop. Within a couple of days we had an email updating us on his progress, and a few days after that we received another email to let us know that he had received the RAM and would install it -- at which point we could pick up our computer or have him deliver it. We chose the former option, since we wanted to see his workshop. We picked up our computer on a Saturday afternoon, at which time Ed went through all the steps he had taken with our computer, as well as the applications he had installed on a trial basis that would allow us to maintain the computer's performance as well as protect it from spyware and malware. We went through a final review of Ed's invoice (which was as detailed as you would want), paid our balance...and enjoyed a cup of Guatemalan coffee with him and his wife. Icing on the cake. Since having our computer back home, we have seen a huge improvement in its performance. Ed recommended the eventual replacement of our hard drive as well, since he detected early signs that it is wearing out. We plan to have him take care of this in the next few months, and will continue to use PC New Horizons not only for servicing our HP desktop, but for my MacBook Pro as well. Ed provided exactly the kind of service you would want and expect from any professional: competence, clarity, timely communication, equitable pricing, and a clear zeal for making the customer's experience not only pleasant, but delightful. I don't easily give out 5-star ratings, but my initial experience with Ed Rossal and PC New Horizons warrants this one. Michael Boss Marketing Associate STRITE design + remodel

Very knowledgeable, helpful, prompt, professional. Explains things well and clearly in layman's…read morelanguage. Very pleased with his service

The power supply on my computer died. The computer is 12 years old and really not worth fixing…read more But the data on that computer is really quite valuable. Of course I made a backup of that SATA disk drive before I came to Oak Harbor, and that backup is sitting on a shelf... in Seattle. However, the data on that drive is probably okay. So all I need to do is get the data off of that drive. My first thought was, "Okay, I will just go to Walmart or Office depot and get a USB to SATA cable for on the order of $10-$20." Except that none of those places actually had the cable in stock. The nearest place that actually had one was in Seattle, and if I have to go back to get the cable, I might as well just get the drive off the shelf and recover that way. So then I went to Pioneer computer, and explained to them my problem - with the complication that the file system on that drive is EXT4. No problem, "Kenny" knows all about Linux. He recovered all of the data I needed, ahead of schedule and precisely on budget. Here is the best part. They knew that they could sell me a new computer, that I could use with that disk They had a couple of dozen machines for sale, at what I thought were reasonable prices. They did *not* try to sell me a new computer. An important caveat: They're busy - as all successful businesses are. So they are not so good at returning phone calls, at least not today. But if you go there, in person, then they will take good care of you, right away. When I was a sysadmin, I used a similar system to triage my work load. E-mail: low priority. Phone call: medium priority. In-person: highest priority. Zoom call: a little complicated. Nice work, Kenny.

The computer tech did not listen to my concerns when I dropped off the computer. Just kept typing…read moreaway and never looked me in the eye. The phone message he left letting me know it was ready indicated his lack of understanding of the original issue. When I went to pick up the computer, both he and the owner yelled at me, treated me like an idiot, and insisted I told them something that I did not. They downloaded new software that I did NOT request, requiring hours of work on my part to repair settings and restore directories. I will not return if I can possibly help it. They may be competent, but they do not open their ears to listen to the customer.

Highest recommendation to go to for your electronic issues. Professional, great communication,…read morefriendly and knowledgeable...

Very professional the service was great highly recommended to go to the business and try it out if…read moresomething wrong with your phone omg smartphone solution is the right place for you to go.i just love it.

I have been doing business with Adrian and Pam for 15 years now, and I am still a happy customer!…read more All of my computers and laptops have come from their shop. What I appreciate about them is that they truly care about their customers, there is a nice personal touch working with them. As their shop and personnel have grown, they have put together a good team that is providing good customer service across the board. If your have IT needs, networking needs, computer needs - I highly recommend Adrian and Pam and their team here at Interpreting Technology.

Adrian and his team have been phenomenal to work with. I came into a business with Interpreting…read moreTech already being used as the service provider. We recently have had some connectivity and speed issues due to the former owner refusing to update anything. The problems were really causing a huge headache for the company. The team at Interpreting Tech have bent over backwards for us to get us up and running.

They solved the problem I had with my Mac Mini computer quickly, had the item I needed in stock and…read moretheir charges were reasonable. Anacortes is a small city and we are fortunate to have this company located here. When I have problems with my computer in the future, this is the first place I'll go for help.

Great experience, Fast Service and Very affordable, my computer would take 10 minutes to boot up,…read morethey removed all of the viruses and spyware, cleaned up my computer and it runs just like new, Great Job! Thanks!

They know what they are doing. From the basic problems people experience to the more complex, they…read moredon't turn people away. They don't embarrass people who may not understand what many may think are easy to solve. They perform a necessary service for this community.

I couldn't access files on my home network disk drive. I spent hours following detailed…read moreinstructions I found on Google and CoPilot AI searches, but nothing worked. As a last resort before abandoning the drive I looked up our local Anacortes computer store, CompuMatter, and sent them a detailed email about my problem. Jay Lepore responded that I would likely need to bring the drive in for testing with their equipment, but suggested a first step I should try. I did it, and in five minutes my problem was solved. Thank you, Jay!

Couldn't be happier. I walked in with a sick laptop and was greeted with a very reassuring, "Let's…read moretry a couple of things... It might be something simple." It was! I know just enough about computers to get myself in trouble so it is reassuring to know that we have such great IT support in Oak Harbor.

I highly recommend them they're honest and trustworthy very helpful and their local and we need to…read moresupport them they really helped me I want to say thank you to everyone there that helped me and thank you Geri. I will. Highly recommend....

Great service! They went above and beyond to solve my problem! Really caring and professional!read more

I would not recommend this business to anyone. When I walked the guy who helped me appeared to be…read moreannoyed. When I told him what my laptop was doing it seemed that he was frustrated as he took a deep breath and again sighed. When I told time what I had done he make a noise and rubbed is forehead. At that point I felt stupid and advised him that I would be taking m business else where for that specific reason. I advised him that I did not know about computers which was why I was there, he said that he would he me. I was told it would take a day to look at my laptop and that the charge would not be more then about 10.00 and that if it would be more they would call me. Three days later and 3 calls they said it was ready. When I picked it up they charged me about 55.00 which I paid as I just wanted to be done with them. Since then my computer has been VERY slow. I cant really do anything without it spazzing out. They did not tell me about the programs they installed and what to do about them. Also no matter how much I bookmark a website, they wont record. If you choose to take your issue here, I hope you have a better experience then I did.