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1 year ago

Great service! They went above and beyond to solve my problem! Really caring and professional!

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7 years ago

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People searched for IT Services & Computer Repair 107 times last month within 15 miles of this business.

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Xfinity

Xfinity

(4 reviews)

If I could give this company zero stars I would the customer service is horrendous all customer…read moreservice is contracted through India and language is definitely a barrier they don't understand and they don't absorb information they constantly talk over you constantly apologizing you can be extremely organized and they will find a way to f* ck up then they want to charge you for their mistake! STAY AWAY HORRENDOUS CUSTOMER SERVICE POOR QUALITY INTERNET AND POOR QUALITY PHONE SERVICE BAD JUJU!!!!

if i could give zero stars I would. I have been with xfinity for almost 10 years, i am a "platinum"…read morecustomer whatever that means. Which is nothing. I tried to cancel a phone plan and return the phone that i could not activate. Once I finally got to a live agent who could "help" me, she said no problem go to a store or return ups or fed ex. She did not bother to say tell me that day we spoke was the last day eligible for the return. Today I spend over 1 and 1/2 hours trying to resolve this and get confirmation the phone line was cancelled and i would not be billed next month. Several agents later (one actually transferred me in the middle of my sentence after he told me we can't dispute a future bill. Buddy, I am trying to avoid having to dispute anythng!), I requested a call back (would be 10 minute wait) and nobody ever called. I still don't know the status. I guess I will have to wait to see if i get billed and start the whole darn process again.

Frontier Ferndale - Frontier Ferndale WA

Frontier Ferndale

(8 reviews)

We are first time customers and if the internet service is as good as Michael Barnett, the…read moreinstallation tech, we are in for a great experience. Michael was early, professional, personable and is a guy who thinks outside the box (no pun intended ) We look forward to being a Frontier Customer! Thank you, Michael!

I had phone and internet service with Frontier. I had whole days where the internet didn't work,…read moreand the days it did work it would randomly cut in and out. In the evenings or weekends it was almost pointless to even try. After several months of this I discontinued the service and went back to the more expensive provider. Frontier, however, decide that I should pay the $100 early termination fee even though they didn't provide the service they had promised. They expect me to keep my end of the contract, but they don't feel a need to keep theirs. I talked to customer service and put in a "dispute" and was told do not pay the bill until the dispute is settled. Four months later I got a letter from a collection agency saying I owed this money. I called back, waited an hour on hold, then spent about 45 minutes talking to various people who didn't know what to do with the issue. Finally someone said I needed to talk to customer service and have them connect me to a manager in the office of the president. I talked with customer service again, they said they had no way of connecting me to a manager in the office of the president. One of the customer service representatives and one of the onsite service techs, I had several techs out to my house to try to fix the problem, both told me this company has serious issues. I couldn't agree more! I heard they are upgrading the hardware in my area, but I won't be back.

DISH

DISH

(8 reviews)

Needed "service tech" to evaluate my connections. I was served by Eli today. He was beyond…read morehelpful, doing more than most would; like moving & reconnecting receivers gratefully. Techs nowadays seem to act as "duty", Eli was that plus being friendly & attentive to my needs. Dish is fortunate to have him as a tech!

Over priced, and constantly increasing the rates. If you try to get it lowered, they want to lock…read moreyou into another 2 year commitment. Ridiculous!! The only thing that was unique to them that I liked was the Dish streaming nature scenes. Truthfully, that is the ONLY reason we have not canceled in the last 3 years, and the fact trying to cancel is long, used car salesman experience. Actually, how difficult they make it to cancel service is the reason WE WILL NEVER have Dish TV again! We multiple times kept saying, we don't watch it and we want go cancel. And the gal kept pushing us about what we watch. And we were nothing, and she kept going on and on. We must have said over 3 dozen times to cancel before they actually decide to disconnect, and then tried again to offer us a half price rate. Well, honestly they always have issues... every year. One of the networks will not renew with them, and then all the sudden we lose CBS, NBC or ABC. Which is we are going to turn on the TV that is the only channels we watch. Them going off air for a long extended time was actually how we got introduced to Paramount Plus, which in our opinion is much better especially if you have a SmartTV. And when they have issues, you still have to pay the same. They will never give you a credit. It was long over due to cut the cord. If we want to watch a movie, or even a show. There are so many other ways to do so. That are much more affordable. $150 / month to sit on your bum and watch TV.... is just too much. That money can go towards future travels and adventures.

Fidalgo Networking - itservices - Updated May 2026

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